Bank of America
Reviews and Complaints

On September 6, 2008 we were notified by Countrywide Home Loans that a former employee breached information on many of Countrywide's customers to a third party. My question is WHAT exactly, besides giving us two years free credit monitoring, is Countrywide going to do about this? This can potentially ruin many of Countrywide's customer's lives, and they think that two years of credit monitoring will suffice? The thieves will just be warming up!

Do we, as consumers, after surviving the mortgage crisis, how have to just 'put-up' with this? How would the 'fat-cat' executives at Countrywide like their personal information breached? You spend a lifetime working on your good credit, and good name, only to have it breached, just like that? Where is a company's personal responsibility?

And, why don't we get specific information on who the thief is, & the ongoing investigation. Maybe some of us affected would like to see that these people pay for their crimes. And, what is the District Attorney doing for us? Not just for the state, but for us? Can we get a lawsuit together, so that we can oversee our needs? Certainly, due to this injustice, many of us will pay for this, many years to come. Countrywide, and the District Attorney's office overseeing this case should contact each and every one of us, in writing, expressing our rights... not just giving us two measley years credit monitoring. As our District Attorney, we DEMAND that you send us information on our rights. Where is your responsibility to us? We should band-together, because who knows who now has YOUR personal information, and WHAT they will do with it. We should be compensated for this breach of trust!

My husband & I bought our home in 2005, right at the Real Estate's all time high. This was are first home together, and the foundation of which we would build our family. (We have 3 biological and 2 foster children)

When Countrywide financed our home they set us up on a 'NEG-AM' loan, which you pay a minimum monthly payment and the Negative balance goes on the back end of your loan. They assured us that we would be able to refinance our loan in 6 months and get a 30 yr fixed. However, this was not the case. After six months we tried to re-fi. Our home already had depreciated 15, 000. We decided that since we could afford to make our minimum payments that we would continue on, in hopes that the housing market would go back up. HAHA... IT only got worse.

In July of 2008, after never missing a payment, I contacted Countrywide to ask about a loan modification. They asked questions and we began the process. They said they would call us in 3 to 5 working days with an answer. That never happened. I called back about a week later and spoke to someone in India. I explained the situation and they said they never received any information about the first call I had made. Once again We started the process again. I called back about a week after faxing all documents to them and The representative told me that they could not help us because we had never missed a payment. She also stated that we do not make enough money to afford our home.

In October 2008, I received a fedex letter from Countrywide. This was the answer to my Prayers. SO I THOUGHT. I opened the docs and read very carefully. It was an interest modification until 2015. My new rate was now to be 4.25% instead of 6.25. This would bandaid the problem temporarily. Here is the catch- it states ' Please be advised that your monthly payment WILL increase significantly when the interest-only term expires and you are required to make principal and interest payments for the remaining term of the loan.' This is known as a 'SHOCK' loan.

At the end of October, I sent Countrywide another HARDSHIP letter along with financial statements, certified mail. I told them in my letter that I appreciated their offer, however in no shape or form would that help us. Once again, I am fighting the fight and not giving in. I followed up on that and guess what? We don't qualify. How is that so? They said they already gave us help, which we denied the offer. At this point, I had intentionally missed 3 months payments, assuming this was the only way they would help. They also advised my husband not pay our credit card companies.

Febuary 2009 rolls around and Countrywide Collections calls for the mortgage payment. We explain the situation to the lady and she asked if we want to try again? OK, sure-why not! I get all the info together once more and fax it to the Home Retention Department. I called back about 4 days later and The lady says they never received the fax. She assured me that she would note my file that I would re-fax the paper work (so they don't close the case) and gave me by the end of the working day to do so. So I did. I felt HOPEFUL with the BAILOUT President Obama had just passed.

On March 17, 2009 the Home Retention Department called my husband. The Man he spoke with told him that we do not qualify and there was nothing more they could do for us. They referred us to the HUD counseling agency.

I am dumbfounded by what Countrywide is doing to millions of Americans. They tell us that they can not help us because we have not missed payments, so we do (which severely damaged My credit- now cant get a loan even if I tried) and then they Turn us down. They constantly play mind games with you. Nobody at Countrywide has a clue about what the hell they're doing. They are a cold & deceptive Company and they should be done away with forever. I feel like anyone who is in the same predicament as Myself, should join forces to take these ### down. They Are a Company that destroys families and they should be punished! PLEASE HELP WITH THE FIGHT!

The exact same thing has happened to my husband and I. Now I can't refinace with anyone because they told me to miss payments then declined me for a modification They suggested a refi except now I can't refi because I have missed payments.

I received the very upsetting letter dated 9/6/08 I called the numbergiven in the letter 9/14/08 to get my credit reports I have yet to recieve anything this person ask for my ss number which I gave her even though I didn't think it was a good idea to do so she said she had to have it!

I went on line and the only way I can get reports is to give my credit card number no way this is suppose to be free for two years which I think is very unfair it should be for the rest of my life.

The person who stole my ID can use it forever or wait two years and than start I have to worry about this for ever. I go to bed thinking about this and get up thinking about it.

I have a friend who the same thing happen to with countrywide and she is dying with cancer now she has this to worry about.

We need more compensation that two free years if infact we ever get this.

I will have to get on the phone again and be put on hold and try to get someting done all over again . Something must be done other than what you are doing!

I fell behind on my mortgage payments with Countrywide back in November of 2007. I called them and we were directed to work with a negotiator to get our payment caught back up. We were three months behind. We worked our the arrangements with our negotiator and set up a repayment plan. We send them $2000.00 the next day and then three days later they filed for foreclosure on us. We called Countrywide and they told us then that our negotiations didn't go through. Even after they told us it was approved and to send them that specific dollar amount. They still through us in foreclosure. Now...not only did we have to finish trying to catch up, but we were also informed that we had over $1000.00 worth of attorney fees on our account. It seems to me that their Attorney and Countrywide had some elaborate scheme to screw people this way. Make out arrangements...get them to send in some money...file for foreclosure...get lots of money for our attorneys! WOW! We went into a special forebarance...that's what it was! Great Scam on their part! So, we had to pay x amount of dollars for x amount of months to get caught up. Which we are doing...but now as we struggle to get caught up...we are indebted to them for over $1000.00 in Attorney fees? WTH!

I was a victim of predatory lending. A man by the name of Jonathan Marshall from Scotsdale, Arizona, contacted me to refinance three homes. He roped me into a no win situation with six loans. I desperately needed money to set up a business because I was very ill with fibromayalgia, my husband divorced me because he needed a healthy playmate. He took all the cash and left me three properties. I could not work so I was living from credit cards, they got maxed and I needed cash to pay them. This man was determined to make a hefty commission and get six loans from me. He promised to help me out because of my situation and he put me into six loans, lied on the applications. He did not even give me a decent copy of the documents, especially the part where he lied to rope me into the loans. He send a notary on wheels who told me that a copy of the documents were on their way and that I had to sign quickly because he was taking care of a very sick wife and he had to be home at a certain time to give her her meds. I signed and found out until later, how much this guy lied. I was afraid that they might think that I was a part of this so I did not turn him in. I was not thinking straight and grateful that I could pay off my credit cards. They did it once again. I signed a deed in lieu of foreclosure. They supposedly were helping me out. NOT! They created a sense of urgency that I needed to sign this warranty deed immediately. They overnighted me the documents and even were "nice enough" to enclose a prepaid overnight fed ex envelope. I was in such a financial hardship that I had to move in with a relative because of my health and could not even afford gas for my car let alone an attorney to look over the documents. They did a lot of double talk. The first part was like the standard warranty deed but I come to find out after a friend looked it over that they can come after me for the loan. They now have the house and I still am responsible to repay the loan. Is anybody out there that can look over this document for me ? I am ready to jump in on a class action lawsuit but I have no clue how to start one. I have no money. Countrywide is still harrassing me about payments. Now a bad guy is going to bail out another bad guy. How can this be possible? Amparo.

I know how you feel ! they started foreclosing on my house when they never once brought it to my attention that I was behind on my payment. Which to make along story short I panicked and filed chapter 13 to keep my home! And get this even tho i am in chapter 13 they tried to do it again! say that I was behind in my payment's but this time I kept record's of every check number! And had proof and a lawyer! I really wish that someone would do something about them!

Countrywide home loans is a horrible company... my mom and i live in the house i grew up in... my mother is a single parent... we missed a couple of payments and countrywide told us pay us 2000 dollars for 6 months and they would modify the loan... totally garbage they took the money didn't apply any of it to the principal... and now their saying pay us 15,000 or we will take the house or pay us 4500 dollars a month for 8 months countrywide deserves to be sued...

My 16 year old son got his first job and was paid via a check written on a Bank of America account. He went into branch and was charged $6 to cash a check written on BofA's own bank!

Talk about gouging! The bank took no risk on cashing the check because they knew the account had funds in it. It was written on their own account holder! Then to charge what amounted to a 12% interest to cash their own check!

Explanation given was that this was "their policy". Secondly, they didn't look at his age. I pointed out they sure looked at his ID and fingerprint! What ###!

How do they sleep at night?

For years I have been cashing checks that people have given me at their bank with no problem whatsoever. Recently I was paid by check from an idividual business account written on the Bank of America.
So I go to the Bank of America in Scotts Valley to cash it.

First the teller, Meredith, tells me to endorse the check and then asks for identification, a driver's license. At which point she informs me that being I do not have an account with the bank there is a $5 service charge. I asked to have the fee waived and was told I would have speak with the bank manager and wait 15-20 minutes before doing so, after she was done with another customer!
The bank manager lectured me the same in a abstruse demeanor and rudely insisting that my "only choice was to pay the $5 fee or negotiate with YOUR bank."
"You are holding up the line for other customers."
I told her that I understood and that the person that wrote the check must be paying a fee for the account and that I didn't care to negotiate with MY bank for whom this transaction has nothing to do with. The check says "Pay To The Order Of" and
that I just wanted to be paid without incurring some fee. I am a customer and wanted to get paid.
So the bank manager and your teller associate denied serving me and I had to leave, without my money.

I have had problems with Bank of America before because of so many fees. Nobody needs to be upset and act so arrogant as I was treated over $5. I can not believe a bank will not honor the checks that are written on their own
bank without charging people a fee. With all of BOA's bad debts and their business practices I do not know how you
ever stay in business unless the federal reserve is bailing you out?

It is illegal for an employer in California to Issue a paycheck that can't be cashed without paying a fee. If I sue, the employer must pay all of the fees that have been charged plus penalties and lawyer fees. So if I sue my employer, after they loose, they will no doubt close this account with BOA.

If enough people sue employers that use BOA. they may change their extortionist ways. Check out Cal LABOR CODE DIV 2 SECTION 212.

Bank Of America also charges fees to non customers who have a employer that pays with a Bank Of America account drawn check... They said we will waive the fee if you open a account with us and deposit money into it... I refuse to open a account with a bank that charges a fee to cash it's own checks, checks that are not personal checks. How dare they?

I want to report on Bank of America's shady policies concerning overdraft fees. I deposited a check into my account one day last month. I waited for it to clear, and when I returned to the bank, I was told the check HAD CLEARED and that I could draw on the money. My wife needed to make a wire transfer abroad, and after getting the bank teller's assurance that the check had cleared and that the money was in our account, she made the transfer.

A week later I am in the bank and make another deposit. Things are fine until I go online later that day to make an online payment and notice that my bank account is overdrawn $900.00! Now I was just in the bank earlier that morning with a teller smiling at me. Could she not have mentioned I was $900.00 in the red?

Anyway, I go to the 'Personal Banker' immediately to find out what happened. Apparently, the check I had deposited a week earlier had bounced, AFTER my wife had already made the wire transfer with money that was not in our account. So even though I was told by Bank of America's own staff that the funds were available, they actually were not.

I asked the Personal Banker why my wife was allowed to make a wire transfer of $1500 dollars when the check hadn't cleared, and he responded that because I was such a 'preferred customer, ' the Bank gave me the courtesy to 'forward' me the funds (Of course, overdrafts would be charged for the courtesy.)

So now I'm overdrawn $900 dollars, and overdraft fees start to avalanche on me. Bank of America takes no responsibility, and the Personal Banker tells me that 'the computer' won't let him remove the overdraft fees. The Personal Banker also TOLD ME that Bank of America used to not allow customers to draw on funds that were not in their accounts, but that now they DO allow this because overdraft fees are such a large part of the bank's revenue.

I had been a customer at Bank of America for 15 years. I regularly make wire transfers at $50 dollars a pop. This bank may have made a mere $120 dollars on me this time, but they lost much more in potential future revenue. I hope I might warn others about Bank of America's policy.

Do not, I repeat, do not draw on any account until you have absolute proof that your check deposits have in fact truly cleared. Even the bank tellers will tell that you checks have cleared when in fact they have not cleared. If you then draw on these accounts you will be penalized with expensive overdraft fees. I recommend getting a hard copy of cleared checks before any more transactions with your account are made so that you can protect yourself from consumer exploitation.

Bank of America, as subtly told to me by the Personal Banker, relies on CONFUSION and MISCOMMUNICATION to lure you into this kind of mistake. This way they can hit you with several OVERDRAFT FEES. Then they will blame it all on the automated 'computer' system which cannot be over-ridden by the Bank of America staff. How convenient for them to pass the blame onto the faceless master computer.

This experience, along with a few other customer nightmares Bank of America has given me, has made me realize that big international banks cannot service the average American consumer. I am moving my accounts to a smaller local bank and I recommend others do the same. 15 years of customer loyalty meant nothing to Bank of America. I guess my next wire transfer fees will go to another bank now.

The other day I looked at my Bank of America checking account and found out that I was $19.00 overdrawn on my account. Four transactions had caused me to go over only $19.00. I couldn't figure out why I had gone over so I went back and looked at my statements and found that back in May 2008 that I was charged an overdraft fee, yet my account never showed to be overdrawn.

I went to talk to the branch manager, but he was out of town so I talked to one of the Banks financial managers. He told me that it was because I had gone over my limit. My account showed to be in good standing and he said that was because the same day that I went over that I made a deposit, but the deposit was after I made the transaction.

For years, Bank of America has maintained that if you are able to bring your account current before anything posts that you will not get any fees. However, the financial manager told me that they had just introduced a new policy stating that if you go over your limit you will get a fee and it doesn't matter if you get funds into the account the same day or not.

After this I showed him that the same thing happened in June 2008 where I went over and brought it current the very same day, yet there was no fee assessed. I asked him why I got a fee in May but not for June and he could not tell me. He told me that I would have to talk to the branch manager, the one who was out.

I came back and tried to talk to the branch manager but he was still out. So they told me to talk to the second financial manager who told me the exact same thing as the first, but like the first person I talked to, as soon as I presented my case about doing the same exact thing twice but only getting a fee the first time, she just threw up her hands and told me that I needed to talk to the branch manager.

I came back into the bank the following Monday to talk to the branch manager, yet he was still not back and I was told that he would be the next day. By this time the four transactions that caused me to go over by $19.00 had each received a $35.00 fee so my account was now over by $159.00.

I went to another local branch and talked to their branch manager. After presenting my case to her she sided with me and said that I should have not gotten any fee back in May. She told me that she would credit me back the $35 dollar fee from May. Now I thought that this would automatically cancel out the others. After all, if I had not gotten the $35 dollar fee back in May by account would have been in the positive by $16.00 and I would have never gotten the other four fee's. However the next day when I check my account, not only was my account still over, Five more transactions had come in over night and each one of them had a fee of $35.00 tagged on to them. So now my account was over by almost $400 dollars.

I called the bank and told them what had gone on and that I talked to a girl named Debra, a branch manager, who said that she was going to remove the fee from back in May. I asked why it did not erase the fee's that I have currently and I was told that all fee's had to be removed manually. I asked if I could get the others removed and I was told YES. I was placed on hold and after a few minutes the person comes back on the line and tells me that his computer will only allow him to remove 3 of the fee's. I asked him why and told him that if I had not gotten the very 1st fee then my account would not have gotten 4 more fee's which caused the $140 dollars in fee's to come in which in a chain reaction caused 5 more transactions to come in overdrawn causing $175 dollars in more fee's. The person that I was talking to told me that they understood my situation but that they could not remove any more fee's. By the time that I got off the phone it was about 5:30 and my local branch was closed so I decided to go back into the local branch the next day.

The next day I go into my local branch and talk to the branch manager who was finally back from his vacation. I talk to him and tell him my whole situation. My wife also had come into the bank with her payroll check which would have put us way into the positive but only if the fee's would be removed. If the fee's would not be removed then my wife's entire paycheck would get eaten and we would have still been in the hole about $150 dollars. After talking to the branch manager, he too sided for me and said that he would remove 'some' fee's. He too said that the computer would only allow him to remove 3 fee's and that I would have to call the bank call center to get all the fee's removed. He told me that the call center had the power to remove all the fee's but that at the bank they did not. I don't understand why he did not call the call center for me but whatever. I asked him why I had gotten the one fee but not the other and like all the rest, he tried to explain what he 'thought' might have happened, but wasn't for sure. He even told me, just like the first manager that I talked too, that if I am able to bring my account current the same day that my account goes over that I would not get a fee. So did I cause my account to go over, YES and I admit that, however as soon as I realized it I brought my account in good standing the very same day by depositing money back into my account. This I was told would not have given me a fee, yet I got one. Remember that I went over and brought it current the same day both in May and June, but only got a fee for May. Remember that my statement also shows that back in May that I never went overdrawn on my account because I made this deposit. Same thing goes for June.

I called the call center again and talked to a woman and explained to her what was going on with my account. She refused to refund any more fee's because she explained to me that I have had over 20 fee's removed off of my account in the past 3 months and that there was nothing she would do about the current situation. I asked her even if 2 different branch managers had decided that this current situation wasn't my fault and all I got was an 'I'm sorry, there is nothing I can do'.

Let me back up. I'm sure that your wondering why she said over 20 fee's. True, however two months ago back in May my niece had a baby. My wife and I went to the gift store and bought a $7.00 stuffed animal for her and the newborn. When I checked out a local volunteer, an elderly woman about 95 yeas old had checked us out. Mistakenly she charged my account $700 dollars instead of $7.00. Mistakes happen and I know this so I wasn't mad because I knew that it would all work out and that any fee that I got (because my account was now overdrawn) would get credited back to me. I went and talked to a hospital manager and she immediately refunded the $700 and charged my account the correct amount of $7.00. It took about two weeks for the $700 credit from the hospital to go back on my account. During the time of waiting, the bank had charged me 12 fee's and one overdraft fee, a total of $430 dollars. As soon as the $700 dollar credit came in from the hospital came in I called the bank in which they gave me credit for all $430 dollars. No problems what so ever. So that's why the lady that I was talking to said that I had over 20 fee's.

I tried to explain this to the lady that I was talking to and told her that the incident with the hospital was not my fault and two branch managers have sided with me that this current issue is not my fault either and have refunded $245 dollars worth of fee's but says that the call center has to remove the rest. However this lady refused to hear me out. In total I have talked to at least nine people and Bank of America refuses to remove any more fee's. The incident with the Hospital has marked me a a terrible customer who can't handle their finances even though it was not my fault and so has this current issue who at least 3 people, 2 of them managers, have told me that it wasn't my fault. If it is not my fault, then why won't Bank of America remove the fee's that I have gotten. This all boils down to one fee in which I was told by two different managers that I should have not gotten. But because I have had so many fee's removed the bank has marked me as a terrible customer and won't remove any of the fee's. If all the fee's were removed they I could get my account back in good standing. Bank of America has even started rejection payments and giving me a fee every time that they reject a transaction. The fee's keep coming yet there is nothing they will do even though I was told that it WAS NOT MY FAULT!

In 2004 I was diagnosed with 2 separate but related fatal diseases. Fortunately I did not die and after 45 days in the hospital, spent the next 4 months recovering. During this period I received a demand letter from BofA demanding payment for a credit card account from 1999. I did not recall having a account with them, but since I was bed bound on oxygen at the time I told my wife to go ahead and pay them. Soon after that I became aware of a Identity theft problem amounting to about $20, 000 from 1999 to 2000. I made a police report and included the BofA account. About a year later I received a letter from BofA acknowledging that indeed it was not my account and they would send in a letter that would clear it off my credit record. I sent an email to the BofA fraud dept. requesting that they return the money I sent them in error. They emailed me back saying that they would not return my money and that if I continued to pursue getting it back that they would send it back to the credit reporting agencies as my account. How lovely, they would knowingly send in false information to ruin my credit if I didn't allow them to steal my money. Now there is honesty and integrity for you. I filed a complaint with the federal regulators but never received any reply. Honestly since the amount is so small I will never have any chance of recovering anything unless the bank has a sudden attack of morality.

I have had nothing but trouble with this bank. They will do anything to bill you it seems. My biggest issue is when they decided to take my money in my checking account and start transferring it to a savings account without my permission. And not only that but they continued to do this for about four months even though i constantly told them to stop the transfers and they told me the transfers were stopped. One month they even started transferring more.

So then when my automatic payments for my Star card went through they bounced it saying i didn't have the money and then felt the need to bill me for it, which was on top of my card billing me. Apparently your money is untouchable when they transfer it to a savings account unless they want to bill you for something then they suddenly remember that both accounts are "yours" and attached to each other. I lost about $3, 000 from this fiasco. Not to mention when my card billed me over these few months 500 dollars of debt suddenly became 4, 000.

I will never ever recommend this bank. And now I am afraid to even leave them until i know absolutely everything has been changed over to a new bank account because of when my parents left and a check suddenly went through late they decided to bill them nearly 500 dollars in bills total and even tried to tag on another 200 saying that the company that had turned in the check was billing them, when in fact they were not doing so whatsoever and the bank was just lying to try and get some extra money. And this was all from a 7 dollar item.

My advice never ever use BofA and if you do have them make sure you change banks as soon as you can safely do so.

This is why I do not use a bank any more. I simply keep my money in strong box.

That's why I dropped BoFA as my bank. Constantly putting on fees that were not valid. You had to watch EVERY statement.

We are casting a documentary about unfair bank policies. Looking for stories with complaints about banks. If you are cast we will pay you. If interested contact bellmartel@sbcglobal.net for more information. Casting needs to be concluded by May 1st, 2009.

COUNTRYWIDE SHOULD BE ASHAMED OF THEMSELVES! I CLOSED ON MY HOUSE ON NOV. 30 OF 2007 - ACCOUNT CLOSED - PAID IN FULL.
THIS WEEK, I GET A CALL FROM COUNTRYWIDE SAYING THAT $969.36 WAS "MISTAKENLY" PUT IN MY ESCROW ACCOUNT ON DEC. 17. THEY WANTED THE MONEY BACK AND SAID IF I GAVE THEM MY CREDIT CARD NUMBER RIGHT THEN AND THERE, THEY WOULD TAKE 20% OFF OF THIS AMOUNT. I CALLED AND SPOKE WITH 2 COUNTRYWIDE LOAN OFFICERS AND THEY TOLD ME COUNTRYWIDE DOES NOT DO BUSINESS THIS WAY. WHAT A SCAM! RUN, RUN, RUN FROM COUNTRYWIDE!

BoA screwed me over, too. After spending 6 months getting jerked around by them (numerous people losing documents and emailed information, people I was working with getting "reassigned" to other departments, and my sending them a $400 application fee for refinancing my home), they canceled my application (without notifying me) and kept my money. When I finally discovered my application had been dismissed, they claimed my insurance company failed to send documentation of my homeowner's insurance though my company faxed the information on three occasions and sent the information via snail mail twice. They refuse to return phone calls or respond to emails. Since it was requested that I purchase a single-use debit card for the transaction of the application fee, there is no paper trail to prove they took my money and absconded with it. I know this isn't nearly as horrific as it is for those who've lost or are losing their homes, but it still pisses me off. I have my own financial and life struggles. I don't need the greed and immorality of the BoA employees to add to my burdens; no one does. BoA are liars and cheats and thieves. I hope they all get what they deserve - and soon. -Cheryl

Bank of America has yet another billing scam running. I use their automatic bill pay so that on the due date at least the minimum due is paid. I actually have it set to pay $50 over that amount. But here's the problem.

If I spend enough and my minimum payment increases beyond what I have set I have to go in and change the amount. But Bank of America WILL NOT apply that new amount until the second billing cycle generates. This means that if my statement comes out on the 1st of January and on the 2nd of January I change the amount to automatically deduct from my bank account -- it will not be effective until March 1st.

Time and time and time again BofA has caught me in this trap of under-paying. According to BofA since I supposedly get paper statements I should n=know that my payment won't be enough. Yes, I DO know. But since your system won't allow my automatic payment change to go into effect immediately what's the sense?

I recently received a letter from them telling me that since i had a history of late payment, most reversed, that had decreased my credit line to just above my balance. It was clear that they were setting me up not only for another under-payment, but an over-limit charge. A complaint to the FTC revealed that their actions are classic predatory lending and the new law signed by the president will address. We'll see.

When I pressed them about the decrease they also indicated that I had a negative on my credit report. I pointed out that this was 1) disputed, and 2) a notice of identity theft was on the account. The credit "manager" told me that it didn't matter because I wasn't paying on the account "aggressively enough." She even had the nerve to ask me why I was using the card. Umm... because you extended me credit because of my 780 FICO score.

Say what? I pay the minimum due plus $50. According to BofA they expect a payment of at least two to three times the minimum due. What then is the point of having a minimum due if it isn't enough? She even asked why I was spending, any special reason. I told her, "Yes, my 7 year old daughter has brain cancer and money is tight. I need to pay certain business expenses... usually less than my minimum payment due." She could have cared less.

BofA is the biggest scam and basically steals money from its customers. This is beyond contempt.

I just canceled my BOA credit card for their "payment alert" scam. I always pay my bill in full each month and for a while the alerts worked great but then in dec/jan they stopped coming, despite the alerts being visibly scheduled online. So, I was late that month and lodged a complaint about not receiving the alert--they took off the late fee, but now it just happened again. I logged on and saw I was three days late. No alert had been sent, despite being scheduled. The customer service rep and the manager had the balls to say it was still my fault because I'm supposed to intuit their shifting due dates. I'm done with them after ten years--and I suspect they provoked my ire intentionally since I don't bring them the big bucks through running a balance. They are total con artists.

B of A had similar transactions on my account. I was in dispute over a check they returned in error since the funds were there. They claim there was some funds held although my balance reflected an amount to cover the check. No one could explain why the check was returned but that I should have been notified that funds were held. I did not receive any notification by mail or e-mail.I was not set up on-line to receive ANY alerts other than to remind me of my credit card payment. What I did receive was an NSF alert by e-mail 5 days later after calling them even though I had not made any changes on my alerts!

On another occasion I received my credit card payment alert and since I had set it up for automatic payment from B of A bill payment services I was not worried, until I saw a late payment fee for paying one day late. I called to find out why since it was paid on the due date. They claim that from the time of the day B of A sent the money from my account to the Bof Credit Card account it posted two hours after they close for the day. Since when does B of A close in the middle of the day! Needless to say I was charged the late payment fee and my interest rate went up. Talk about crooks!

We were pre-approved for a home loan thru Country Wide in February, and since that day, we had 4 closing dates. The day before our 4th closing date, which was the 10th of Apil, we were denied the loan. Due to a couple of overdrafts in March. They had us feeling up and down for 3 months. It went as far as the loan processor typing us a letter to take to HR Block showing a closing date on the 10th of April! Thank goodness we didn't take it with us when we did our taxes! Now we can't even think about buying a home for who knows how long. None of this being our fault. We were even approved for a VA loan! The office we went through is in Maitland, Florida. They are being taken over by Bank of America on the 27th of April. We are going to seek legal advice.

This one is good. Same with this one: http://www.financecreditline.com

I recently wanted a car loan in which my car i owed 19k on and was getting 15k for it and the dealer was giving me 4k more than what my car is actually worth and and i know dealers like to bu***hit people but i looked it up myself on kellys blue book and its worth 11k with the miles i have on it and so i was trying to get a car with 40k miles and was 26,250 the as***les denied me.

But check this.

My credit score is 734 and i have 2 jobs and my father co-signed for me... He has 2 jobs also... The dealer place was enraged i mean like red in their faces all the way because nobody understood why and the bank of America people would not give a reason.

U know what i am neverrr going to bank of America and anyone that asks is getting a bad referral from me.

http://www.insidr.com/referral/qluB210734

Ask any question related to Bank of America, you will get revert within an hour or 2...try it once..

I Had a credit Line of 8000, Intrest rate of 12% fixed after I was approved in Febuary 2009, I contacted the site stating i would like to do a balance tranfer, they told me no problem, I stated I would call back later, And I did this time I got another customer rep, who said that I had credit issues more then 6 years ago, I said yes, I improved my credit score, havent missed a payment, applied for the Bank of america card in 2007 was approved into rate and payed it off as planed then in 2009 got the 12% intrest rate. He then stated well I am not like the other people in my group I think diffrent then they do, LACK OF STANDARD, I dont think I can approve you for the balance transfer, in fact I am going to close your account. He said times are diffrent, I told him if they were so diffrent why did they give me the account and the intrest rate adjustment, he said that well I am different from them.

The bank is horrible. My step-father received a dividend check from his investment and deposited in good faith. However, when he went to use his ATM card it would not work. We went in and inquired about not being able to use his account. Well, they couldn't help that day due to "the block was put on today and the full information is not available yet". Today, my step-father goes down to the bank and was told that he can no longer do business with the bank due to the check that he deposited was fradulent. What in the world? He doesn't have a history of fraud and he is an elderly man. The worst part is he just received a loan for a home and cannot purchase it because the loan is approved to be deposited in a Bank of America Bank only. AAAGGGHHH!

I have also had bad experience with them. They allowed electronic checks to be cashed against my account with the wrong name and address on it. How much obvious of a fraud is that and all they did was credit my account and told me to contact the company doing this. Sickening.

I hope no one else has to go throught this mess.

May 22, 2007
Volkswagen of America
Lithia VW of Reno
Lithia, Medford Oregon

Re: 2002 VW Turbo Beetle

I never thought I would be writing a letter like this about a Volkswagen, how very disappointing. I bought my first new VW Beetle 5 speed in 1999 from Lithia VW of Reno. I had regular maintenance and a few recalls; I liked the car so much in 2002 I bought a new 2002 Turbo automatic transmission from Lithia VW of Reno, “BIG MISTAKE”. I live 40 minutes away from Reno for service. I have to have someone follow me going and picking up. It has become very costly in gas and sometimes I have had to miss work. This car has only 42,000 miles, less than 9,000 miles a year and has been in for problems more than I can count. I go in every couple of months for some service light that goes on, such as air bag (3 times) within a year, coolant, engine. I have had a new catalytic converter, water pump, alternator, headlight brackets, headlights, temp. sensor, MAF sensor, etc. etc.

I have spent $40,000.00 or more at Lithia VW of Reno on two cars, lifetime oil change, extended warranty. Good thing I bought the extended warranty or I would be broke. I still have had to pay $200.00 deductible plus extra cash for this, that, and the other, it is getting ridiculous. Just today I had to pay $372.00 on the airbag again, what is the use in having an extended warranty if you have to pay more than the deductible every time you take the car in.

I was going to give this car to my 16-year-old daughter but she is a student and couldn’t afford the repairs. I’m wondering that when every service person I talk to says, “these things happen”, that maybe a got a LEMON FROM THE GET GO?

A very unhappy customer on VW performance and service.

Lori Ricketts
1792 Mathe Drive
Carson City, NV 89701
[protected]
lricketts@charter.net

I've been a member with them for 16 years. Never missed a payment. Never even ever been late. I call in to simply transfer a balance from another credit card. I get transferred to another depart. This other department tells me they're updating my profile; since it hasn't been updated in 11 years...so they say. BofA asked me every question under the sun. past residences, base salary, commissions receipts, bonuses, any alimony, wanted to know about my stock portfolio. I finally stopped the guy and asked him all I want to do is simply transfer my balance from another credit card to my existing bofa credit card. I have the available balance and I've done this a hundred times since 1998. He finally tells me I can't. I called earlier this year when I found out they raised my interest rate. This is killing people. I hope Congress sticks it to the banks.

It seems to me, a IT professional that they have some kind of a program in place that holds back filing overlimit charges until you get close enough to the limit so the charges themselves put you over again... I.E. recuring income for them, this time around they waited almost six weeks.. After they put me over last time I transefered money over and swore not to touch it so that when the $35 went of eventualy there would be enough to cover the charge.. ha ha the funny thing it seem I only had 34.82 available when they decided to bill me for the previos time they put me over the limit! there should be a law that stops banking from putting an personal account over the limit with charges! and then charging an overlimit FEE for THAT action! Nice scam though! Last word! If I go over my limit- charge me! teach me.. But putting me over the limit with charges... hmmm I dont know man :) I'm over with 0.18c so they'll be keeping an eye on my balance i suppose untill they can put me over the limit aggain! I have news for them though! I'm getting out while I'm young!

My interest rate jumper over 20%, my credit rating is excellent and all bills are paid on time, paid $500 to these pirates last month and thought the bill would be lower, however, they tacked on "purchase and adjustments.$185.41... card has been cut up and not used..where are the purchases? Finance charge of $256.12... minimum payment is $396.00... after sending them $500.00 5 days ahead of due date..this notation was on my statement...Your account is overlimit (geez... I wonder why?)

We must receive a conforming payment,that brings and keeps your balance below the credit line... within 20 days of the above statement. Needless to say, I was boiling and tried calling these idiots to try and lower the finance charges, I no longer use the card and had used it to consulate other bills quite awhile ago... huge mistake!

Now... I agree with other complaints on this site, but what can you do?
See a lawyer and do a bankruptcy?... No. I worked to hard for my excellent credit rating..am just venting my frustrations and cursing the day I signed up for a Bank of America credit card!

I have the B of A Alaska Airlines Business Card, and you would think at least business customers would get decent service. It's not the case. I got the card for three reasons: 1. consolidate accounts to a single vendor; 2. Alsaska Airlines Miles; 3. No Fee Transfer.

The first statement came with a $450 transfer fee, which on the first call (when I could get a human) I was shaken down like a criminal for trying to get my money back. I called back and got another human and warned them I wasn't going to be very pleasant and that if they would prefer getting a manager I would be ok with that. The rep decided to take a flier on me and agreed there shouldn't be a fee and would remove it. When it didn't get removed by the next statement I had to call again (and was lucky enough to get another human) where the person actually got the fee removed. Meanwhile I've spent more than $450 in time and agony.

Now I am trying to resolve another issue that deals with another card on this account, and I think they have pegged my number because I can't even get close to a human there.

Long story short I think I will move my business back to the previous card where at least I could always get my issues resolved quickly. The only thing I didn't like about them was I couldn't access the corporate card online. Bank of America is tarnishing Alaska Airlines good name.

Same thing happened to us. We purchased a new home, and haven't liquidated the old one yet Credit report went from 802 to 780 not like it even dropped out of excellent, we haven't missed any payments have paid ahead but the interest on card jumped from 9 to 21%. We opted to pay off the card and to cease doing all business with BOA, but that may not be an option for everyone. This kind of predatory lending seems to be a pattern with certain lenders of which BOA is one, and it has significantly increased profits for shareholds.

There are two things you might consider.

Option 1. Buy a share of stock, you can even charge it to your card, as a shareholder you can attend the sharehold meetings, which means you will have to attend this meeting to effect any changes, large shareholds rarely attend meetings they send in proxys however shareholds have the power set or reject policies, if all card and mortgage holders were also shareholds they could band together to change any policy.

However if you are waiting for the good fairy to come along and wave her magic wand you might want to opt for option 2.

2. Write your congressman and support and vote for the guy that actually doses something about this. There was a bill introduced by Sen Dodd, D Banking (the one running for president), about actually setting rules for predatory lenders, however it has been my observation there can be unintended side affects to this sort of legislation.

I actually did both so see you at the next sharehold meeting.

All the best,
LA.

Bank of america is having record profits because they are ripping us off, changed my interest from 12 to 24.99%. Now they wont drop it because the balance is to high, how the hell can you get ahead paying that kind of interest, i should just quit paying and the hell with it.

We have had a Bank of America Credit Card (AAA Auto) credit card since 2005 with an ARP of 7.9%. All payments have been on time. Suddenly the rate went to 21.99%. The first person I talked to said maybe it had something to do with our credit report. All our payments are on time, and we have not had any recent changes but I checked it anyway, and it was fine. The second person I talked to said it had nothing to do with the credit report, but we did not use the card enough. He said he did not have the authority to lower the rate. Can the percentage rate be raised just because you don't charge enough on the card? Is there any action that can be taken against the company.

Thank you!