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CB Travel Agencies and Tour Operators Barrhead Travel Service Holiday cancelled by them. No response to my phone or e. Mail requests for a refund.
Barrhead Travel Service

Barrhead Travel Service review: Holiday cancelled by them. No response to my phone or e. Mail requests for a refund.

J
Author of the review
12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Holiday for 1 week was booked at Barrhead Travel Shop in Silverburn Shopping Centre Glasgow in December.

1. 6773424/S20H - JET2 REF NO
2. [protected] - BARRHEAD TRAVEL REF NO.

FLIGHT DETAILS
Outbound Tue 05/05/20 Glasgow to Arrecife
Return Tue 12/05/20 Arrecife to Glasgow

Hotel - VIK San Antonio Puerto Del Carmen/Playa De Los Pocillos

I paid a deposit of £476.00 in December 2019.
When the remaining £1990.00 was due, I went into their Barrhead Shop and enquired about Covid 19 as it was just beginning to cause problems around the world. I was told by the assistant that "this is flu, we get flu every year and there is never a problem". I paid the £1990.00. I got an e.mail saying that the holiday was cancelled and they would be in touch. I have tried to contact them many times to ask for a full refund but I have had no reply to e.mails, phone calls or a letter to their head office. My letter said that I was struggling for money because of the pandemic and that I now required this money as a matter of urgency. Still nothing from them. I would be very grateful for any advice or assistance.

Update by Jeanette Muir
Jul 21, 2020 12:24 pm EDT

Sorry I have written the costs down wrongly. Correct totals are that I paid £476.00 in December and paid £1514.00 in February with the total cost of the holiday being £1990.00

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  1. Barrhead Travel Service Contacts

  2. Barrhead Travel Service phone numbers
    +44 800 088 4441
    +44 800 088 4441
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    +44 800 484 0310
    +44 800 484 0310
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  3. Barrhead Travel Service emails
  4. Barrhead Travel Service address
    190-192 Main Street Barrhead, Glasgow, G78 1SL, United States
  5. Barrhead Travel Service social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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Barrhead Travel Service Category
Barrhead Travel Service is ranked 17 among 61 companies in the Travel Agencies and Tour Operators category