Bas Bleu
Reviews and Complaints

So, I ordered some stuff from Bas Bleu and it was a real bummer. They messed up my order and left out two things. When I contacted customer service, they were super defensive and didn't seem to care about my problem. Eventually, they sent me a replacement order, but it was a total disaster. The product was expired and broken, and the cardboard insert that was supposed to hold it was all torn up. It looked like someone had already used it, but they sealed it up and sent it to me anyway. If I hadn't checked, I would have shipped this hot mess as a gift to someone. Not cool, Bas Bleu. Not cool at all.

I recently made a purchase from Bas Bleu and unfortunately, my experience was not a positive one. I had ordered a gift from their website and had specifically pointed out the correct address during the order confirmation process. However, the company mistakenly sent it to the wrong address. I immediately brought this to their attention, but they did not take any action to correct the mistake.

After a long wait, the item finally returned to Bas Bleu on May 19th, 2020. However, I was disappointed to learn that it would take at least three more weeks before they could reship the item to the correct address. This is a significant delay and inconvenience, especially since I had already paid for the item and was expecting it to arrive in a timely manner.

Overall, I would not recommend ordering from Bas Bleu based on my experience. The mistake with the address was frustrating enough, but the lack of action to correct it and the long wait time for the reshipment was even more disappointing. I hope that the company can improve their customer service and shipping processes in the future to avoid similar issues for other customers.

I've been shopping at Bas Bleu for years and I always look forward to getting their catalogs. But last year, when I ordered some Christmas presents, something went wrong. I accidentally signed up for this "Insider" program that costs $14.95 a month. I didn't even realize it until recently, and now I'm pretty upset about it. I mean, I don't know how I missed it, but I did. And now I'm out $90, which is a lot of money for me.

I'm not sure what to do about it. I've tried to figure out how I got signed up for this program, but I can't seem to find any information about it. I'm just really disappointed that Bas Bleu would do something like this. I've always trusted them and enjoyed shopping with them, but now I feel like I can't trust them anymore.

Overall, I would say that my experience with Bas Bleu has been pretty negative. I don't think I'll be shopping with them again anytime soon. It's just too bad that they had to go and ruin a good thing.

So, I was browsing Bas Bleu's website and I found something that I really wanted. But, when I tried to order it, I realized that I needed an address. The next day, I went back to the website to try again, but it said "cannot find this." What the heck? I was so confused and frustrated. So, I decided to send an email to their customer service team. They said they would get back to me in 24-48 hours, but it's been four days and I still haven't heard anything. What kind of customer service is that?

I decided to give them a call, but I was put on hold for an entire HOUR. I couldn't believe it. I understand that companies are short-staffed right now, but this is ridiculous. I eventually gave up and hung up the phone. I was so disappointed and frustrated with the whole experience. I don't think I'll ever try to order from Bas Bleu again.

Overall, I would not recommend Bas Bleu to anyone. Their customer service is terrible and it's not worth the hassle. Save yourself the frustration and shop somewhere else.

So, I was looking for some books to gift my wife on Christmas and I stumbled upon Bas Bleu (basbleu.com). I ordered the books and they arrived on time, but to my surprise, I was automatically signed up for some book club that started billing me every month. I was not happy about it and tried to cancel it, but they directed me to some other company that wanted to give me a Free $100 Walmart gift card. I said no, but they disconnected the call. I tried calling their customer service multiple times, but they all did the same thing. It was really frustrating and I felt like I was being scammed.

I had to take matters into my own hands and called my Credit Card company to dispute all the charges and block them to get it to stop. It was a hassle and I wasted a lot of time and energy dealing with this. I would not recommend using Bas Bleu (basbleu.com) to anyone.

Overall, my experience with Bas Bleu (basbleu.com) was not a good one. The automatic sign-up for the book club and the subsequent billing was not something I had agreed to and it felt like a scam. The customer service was not helpful and I had to go through a lot of trouble to get it resolved. I hope they improve their services and practices in the future.

So, I was trying to buy some greeting cards from Bas Bleu. I picked out five cards and went to pay, but then I saw that the shipping cost was $14! That's crazy! I mean, even if each card needed two stamps, that would only be $4 at most. I tried to contact customer service, but it was a wireless phone and I had to call several times before I got through. And even then, they weren't very helpful. They wouldn't waive the shipping fee, and all they offered was for me to join their "club" for $30 a year to get free shipping. I mean, come on! These were just five cards, not anything heavy or big. I don't think I'll ever try to order from Bas Bleu again, and I suggest you don't either. It's just not worth the hassle.

I've been a loyal customer of Bas Bleu for a good 20 years now. I don't buy much from them, just a couple of items a year for birthdays and such. But recently, I found out that they've been charging me $14.95 a month for some VIP program that I never even signed up for! Can you believe that? I was pretty upset when I found out, and I called their customer service to get it canceled.

The guy on the phone was pretty nice, but he told me that I should have realized it earlier because I apparently checked a box and got a confirmation email. But come on, who reads all those emails? It probably went straight to my spam folder! Anyway, I was pretty disappointed with the whole thing. I mean, I always made sure to buy from Bas Bleu even though it was usually cheaper on Amazon and I had to pay for shipping. And sometimes they had delivery issues too.

I did tell the customer rep that I wanted to leave some feedback, and he said that management sometimes reviews their calls. I hope they do, because this is a problem that needs fixing! I don't think I'll be shopping with Bas Bleu again, but I might still use their catalog to pick out items on Amazon. We'll see.

Overall, I think Bas Bleu needs to do better. They shouldn't be charging people for things they didn't sign up for, and they should make sure their confirmation emails don't get lost in spam folders. And they should definitely listen to their customers when they have a problem!

I had a really bad experience with Bas Bleu's Customer Service. I needed to change an order that I had just placed, but it was a nightmare to deal with them. The order didn't indicate when I would receive the items, so I called on Sunday to ask. They told me to call back on Monday. I called several times on Monday, but I got different answers every time. I wanted to expedite the shipping, but CS said no. I asked if I could cancel and re-order with expedited shipping, but they said no. I asked to speak with management, and they gave me a number that turned out to be the order line. The order line said I could cancel since it had not yet shipped or charged my credit card, but I had to call CS. CS said it was okay to cancel, but someone would call me to cancel the order. No one ever called.

After calling several times to try to get help from CS, I was told that I called too late to cancel. They said I should have called two hours ago, but I explained that I had called several times. CS told me it was too bad and that I had to pay to return the items. I was really frustrated and disappointed with the whole experience. I don't know if Bas Bleu is a fake company or if their Customer Service is intentionally sabotaging them. Either way, I wouldn't recommend them to anyone.

I recently ordered a book from Bas Bleu (basbleu.com) as a Christmas gift for a loved one. However, upon placing the order, I received an email stating that the book was on back order and was expected to arrive on December 2nd. Unfortunately, I heard nothing else from the company regarding the status of my order.

When I decided to check the status of my order, I was surprised to find out that the book would not be available until December 26th. I was disappointed and frustrated, as I had already made plans to give the book as a gift on Christmas Day.

To make matters worse, I discovered that there was no way to cancel the order online. I had to call a customer service number, where I was informed that I had to call a different number to cancel the order. When I called the second number, I was met with a recording stating that all lines were busy.

Feeling frustrated and unsure of what to do next, I decided to visit Bas Bleu's website. I noticed that they had a chat feature, but unfortunately, it was also busy. However, the chat feature suggested that I leave an email, so I did just that and requested to cancel my order.

As I waited for a response, I took a closer look at the email confirmation of my order. To my surprise, I noticed that in fine print, it stated that I could change my order by replying to their email. So, I replied to the email and requested confirmation that my order had been canceled. Unfortunately, I have yet to receive a response.

Based on my experience with Bas Bleu, I am going to aggressively follow up to ensure that I am not charged for the book. I have already found the same book for $7 less on Amazon, and I do not want to have to return it at my expense in January.

Overall, I am disappointed with my experience with Bas Bleu and will not be using their services again.

Bas Bleu used to be one of my go-to catalogs for shopping, but lately, things have taken a turn for the worse. I ordered a gift certificate on Jan. 26th, and even though my payment was processed, I didn't receive the certificate in my email. I decided to reach out to Customer Service, but it seems like they have outsourced their department overseas. It was quite a hassle to get in touch with them, and when I finally did, they couldn't tell me where my gift certificate was or why it hadn't been sent out. They offered to send me a paper gift certificate through the US mail, but even after a week, I still hadn't received anything from Bas Bleu.

I decided to call them again today, and I talked to two different people who both assured me that the gift certificate had been mailed on Feb. 8th. One of them even asked me if I had checked my mail today, which was quite frustrating because it would take more than two days for the certificate to travel across the country from Ohio. They now say that I should receive it by Feb. 21st, which is almost a month from when I placed the order. It's quite disappointing because they processed my payment quickly, but they're not fulfilling my order in a timely manner.

I also tried using the email contact form on their website, which promises a response within 24-48 hours, but I never received a reply from Bas Bleu. It's quite frustrating and maddening because I was really looking forward to using the gift certificate, but it seems like I won't be able to do that anytime soon. I'm really disappointed with Bas Bleu's customer service and their lack of communication. I don't think I'll be ordering from them again in the future.

I was double charged for a seasonal item from the catalog on 10/9/23.They sent an email on 10/14 to me acknowledging this double charge and that they would credit my card back in 10 business days. I called and emailed customer service on 10/25, 10/31 and 11/6 to complain that I never got a credit back. Each time I called customer service I got the same response. They would send a note to the billing department and I should get my money credited back to my card in 5 business days. On 11/6 they made a slight change and after a lengthy back and forth they claimed that a charge reversal went through on 10/26. I told them that did not happen. I called my credit card to verify and the credit card said there was no charge reversal.

I recently bought a book from Bas Bleu, The Great Circle by Maggie Shipstead, for $27. However, when I received my package, I was disappointed to find that I had been sent a different book, Circling the Sun by Paula McLain, in a cheaper paperback edition listed for $17. This was a big letdown for me, as I was really looking forward to reading the book I had ordered.

To make matters worse, the sweatshirt I had also ordered from Bas Bleu was of poor quality and was sent in the wrong size. I was really disappointed with the overall quality of my order and felt like I had wasted my money.

Despite these issues, I will say that the customer service at Bas Bleu was helpful in resolving the issue with the sweatshirt. They offered to send me a replacement in the correct size, which was a relief. However, I still feel like the mistake with the book was a major oversight and left me feeling dissatisfied with my experience.

Overall, I would say that Bas Bleu has some work to do in terms of quality control and ensuring that customers receive the correct items. While the customer service was helpful in resolving one of my issues, I still feel like my overall experience was not up to par. I would be hesitant to order from Bas Bleu again in the future.