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Photobox Complaints 8

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2:49 pm EST
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Photobox Order not delivered and no communication

I placed an order on December 17th for a calendar. I paid over £8 for express delivery by the 22nd December. I have still not received this or any update on when to expect the calendar. I received an email on 21st December saying my order may be delayed and then no further update. I have emailed three times and messaged via social media and still have not received correspondence or a refund.

Claimed loss: £60.07

Desired outcome: I would either like my order delivered as soon as possible with compensation for the delay and lack or communication or a full refund.

Confidential Information Hidden: This section contains confidential information visible to verified Photobox representatives only. If you are affiliated with Photobox, please claim your business to access these details.

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6:53 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Having emailed twice, gone round and round in circles with a bot that is worse than useless, tried to call the advertised phone number, which comes back as not recognised, written a letter and had no response whatsoever from PhotoBox about my issue, nor even an acknowledgement that I have a genuine issue. I have bought many albums from PhotoBox over the...

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4:34 pm EDT

Photobox Photo canvas

Email: [protected]@gmail.com

Order reference: [protected]

Order date: 23 July 2022

1 x Canvas Life 30 x 40 cm

1 x Canvas Life 30 x 40 cm

I purchased these photos on photo box website and received these horribly done photos cutting off the head tops and bodies of individuals in the photo. I would like to know when I would receive my refund as this is unacceptable

Desired outcome: I’am demanding a refund

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Is Photobox Legit?

Photobox earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Photobox to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Photobox is known for their high standards and safety. If you're thinking about dealing with Photobox, it's wise to check how they handle complaints.

We found clear and detailed contact information for Photobox. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Photobox.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Photobox.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Photobox as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Photobox have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Photobox and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Photobox.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Photobox has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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11:17 am EST

Photobox Wrong dates on calendar

My order number is [protected]

I ordered 4 calendars in Nov 2020.

I have given 3 out as gifts. Today I was transferring birthdays onto the new calendar when it quickly became apparent that the days and dates on the calendar are not for 2021.

We have checked and they are not 2020 either.

I wish to have 4 identical calendars issued with the correct dates on for 2021 please to replace this error.

Many thanks
Francesca Biltaji
[protected]

Desired outcome: 4 replacement calendars which are identical with the correct dates on please.

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Dinky D
Edinburgh, GB
Jan 04, 2021 9:28 am EST

You are not the first, it appears this is a common problem this year with calendars. What is going on...poor quality calendar with wrong days dates and year. Cant get any thing worse with a calendar.
You could as a company and as a gesture of good will refund customers monies however send new calendar.

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7:36 pm EST

Photobox photo album late delivery

Order number: 3593HPX

Photo Album ordered of page that guaranteed delivery before Christmas (25th of Dec), Order was placed on the 13th of Dec (2 days before deadline for orders for Christmas Delivery), payment went out the same day.
Selected and paid for Express Delivery, delivery time estimate given was the 19th of December.

I am writing this to you at 2:30pm on the 22nd of December from Auckland NZ.
The album was supposed to be a Christmas present for my uncle who has aggressive pancreatic caner. This was a whole family picture expedition mission. We scanned pictures as old as from 1910 to give him a beautiful present on his last Christmas and you completely screwed us over with your fake promises!

I have just been on the phone tracking the parcel and it left Melbourne today at 11 am! The lady on the phone advised me that it will not be delivered until next week.

What is there to say... you are a total disappointment! Thanks for ruining Christmas for a grieving family and a dying man.

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3:19 am EST

Photobox Daily emails

I have subscribed for this service and ordered some photos from www.photobox.co.uk. When I received my photos I was very disappointed with poor quality and decided not to order from them again. I'm sure I unsubscribed from them but for some reason they keep sending me daily emails! I even blocked them but that did not help. Every day I receive at least one email and my mail is already full of their spam. I asked them to stop sending me messages but they did not reply. Photobox stop sending me emails!

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6:18 am EDT

Photobox Rude rep and bad-quality canvas

My friend ordered premium canvas from the website www.photobox.co.uk. The seller provided all necessary info, but the delivery was delayed. Also the quality of canvas was bad, and my friend contacted the seller and started to complain, but these jerks simply shut him up. He couldn’t get money back or change the order now. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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Skiddle
US
Nov 22, 2012 9:22 am EST

Terrible quality canvas print! Nothing like what it said it will look like on the website! So far they have not responded to my complaint to do anything about it!

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6:36 pm EDT
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Photobox Didnt receive my product

I placed an order through Photobox back in July up until today I have not received by book its now the 8/10/12. I have complained to cudo, I have phone photobox several times (after it took me 2 weeks to finally find a number to call) I have been on there instant chat help line several times spoken to different people every time and still nothing, I have been lied to, told my order was shipped and got damaged so Australia Post sent it back to be reprinted have you ever heard a bigger lie ! I was told it had been printed and sent, then told no it hadnt been printed, told it was put into urgent pile for printing 2 weeks ago, I called yesterday and guess what it hasnt been printed but again it will be put in the urgent pile and will take another 7-14 days what are they doing there, this whole time I have been complaining to Cudo & Photobox and been ignored they take your money and forget about you, they dont know their fronts from their backs. I dont want to wait any longer but like you I cant get a refund. Its beyond a joke no one wants to help. Very bad customer service

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Steve Deeming
Doncaster - S.Yorks, US
Dec 02, 2023 11:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ORDER DETAILS:

Tracking number: FJ971217455GB

Order number: [protected]

Order date: 31/10/2023

Very disappointed with the quality and colour reproduction but more importantly many of the photos have been reduced in size such that heads and many important aspects of the photo have been clipped off.

Steve

[protected]

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Paul Rathbone
US
Nov 29, 2022 5:05 am EST

Photos delivered and 3 of them are partly shaded with a line across. The others in the order are fine. The photos were delivered yesterday 19/11/22. Ordered from yourselves before with no complaints. Just very disappointed.

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MarinaH
Brisbane, AU
Sep 02, 2013 6:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Agree to all. I placed my order back in Feb. 2013 and still have not receive it. Got the voucher from Living Social spent $79 and end up with nothing. Contact Photobox and got all sort of excuses like those above, so stressed. Contact Living Social, they said they can't do anything about it because the deal is over and expired. Stay away from these companies.

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freakinannoyed
Wollongong, AU
Sep 01, 2013 11:59 pm EDT

i put my order 0023441 in on 28th March 2013 and its now september and i have recieved nothing. I have emailed 9 times and have not had a response. I was told it would be a proiority. Trent seems to have the same answer all the time.
every print i have sent to get done has taken anywhere from 6 to 8 months. Its ridiculous. I will never recomment them

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janice highley
Mandurah, AU
Aug 21, 2013 2:58 am EDT

Order no. 0022841, 80 page photobook, uploaded on the 17/2/13. Have contacted this company every week for 6months by email and phone, each time told order was in production and I would receive it within 10 days...I am still waiting...even though told was put in priority. Yes TRENT seems to be about but doesnt seem to do much work.
Some one must be able to approach this company as there are to many of us complaining for it to be ignored.

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lozza56
Mildura, AU
May 19, 2013 9:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a canvas through My Photobox back in August 2012 (voucher bought via Ourdeal). 9 months later and it still hasnt arrived. I contacted their 'live help' numerous times with the only answer being they will investigate. A couple of months back i received an email saying they had missed a heap of orders and were sorry and would go through the backlog and ensure that my order was sent (and their name has changed to 'Snappy Sumo') A few weeks later i received another email (from Trent!) saying they were unable to print my order (which is a single photo on a 1mx75cm canvas), and they would issue me a new voucher and refund the delivery amount. Again i have been contacting them asking where the voucher is. And surprise surpirse no answer. I've finally had enough and asked OurDeal to refund the value, which they will do, however i lose 9 months of chasing up and the $15 delivery amount i paid direct to My Photobox/Snappy Sumo. Absolutely apalling customer service and I recommend everyone to stay away!.

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macca86
Melbourne Metro Area, AU
Apr 26, 2013 4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I will take further to VCAT. I will send a letter and screen shots of emails and online chats.
I got to speak to Trent and his Manager, Jason, on April 10, but he wouldn't answer any of my questions (he's Chinese and doesn't speak english well). After five minutes of trying to explain what wanted, I got hold of Jason (Manager). I gave him to short and to the point version of the story and he was actually okay and seemingly helpful (they're good at that!). I decided to give him another chance, he was to call me back later that day with a definite date for delivery. He never called but I did get copied into an email to his printing people asking them to please contact me to sort it out.
Anyway, the promised that I will receive my product in 14 days but now I'm sitting here trying to get on to them again as the product did not come.
As I told this Trent bloke, I don't care about the print anymore, I don't even care about the $70 odd dollars I spent on it. They've pissed me off and I won't let them get away with it...too many people are getting conned by these people.
FYI - Phone numbers - [protected] and [protected]. These are the numbers I got through on.

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macca86
Melbourne Metro Area, AU
Apr 26, 2013 4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I haven't yet taken it further but I've got a letter and screen shots of emails and online chats ready to send to VCAT.
I got to speak to Trent and his Manager, Jason, on April 10. I gave it to Trent. But he barely understood anything I was saying and wouldn't answer any of my questions (he's Chinese and doesn't speak english well). After five minutes of trying to explain what "I want to speak to whoever is in charge" actually meant, I got hold of Jason (Manager). I gave him to short and to the point version of the story and he was actually okay and seemingly helpful (they're good at that!). I decided to give him the benefit of the doubt, he was to call me back later that day with a definite date for delivery. I didn't get a phone call but I did get copied into an email to his printing people asking them to please contact me to sort it out.
Any hoo, the promised 14 days have again been and gone and now I'm sitting here trying to get on to them again.
As I told this Trent bloke, I don't care about the print anymore, I don't even care about the $70 odd dollars I spent on it. They've pissed me off (and almost everyone else it seems!) and I won't let them get away with it...too many people are getting conned by these people.
FYI - Phone numbers - [protected] and [protected]. These are the numbers I got through on.

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hibiscis
AU
Apr 25, 2013 8:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My order #0012470 which was placed on 14/09/2012 and not yet received, I too have received the same excuses and lies about items having to be printed overseas and that they had notified customers of the delay.
Also spoke to Trent via online chat and there has been no follow up and I am extremely annoyed! Has anyone managed to take this further or to get some sort of compensation?

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macca86
Melbourne Metro Area, AU
Mar 06, 2013 2:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I placed an order back in May 2012. I had bought a voucher from Cudo. Months went by then I decided to follow it up. I got on to the online chat support and was speaking to a seemingly helpful person who assured me that my order had been received but had been delayed. It was to be printed, sent and I would receive it within 14 days. Guess what! 14 days past and nothing received.
After a few backwards and forwards emails to various contacts, I eventually got on to this "Trent" character. He informed me that my order had in fact been cancelled not long after I submitted it (contrary to the story I got from the previous contact). Apparently the cancellation was due to a formatting incompatibility issue.
Once I threatened Trent with taking the case to consumer affairs, he got me to upload the image for print with the assurance of it being a priority print. This correspondence occurred in November 2012. And guess what! Still haven't received it!
Does anyone have any contact numbers for these people? I'd love to talk to this Trent bloke. My three emails this week have gone unanswered!

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Overview of Photobox complaint handling

Photobox reviews first appeared on Complaints Board on Oct 9, 2012. The latest review Order not delivered and no communication was posted on Jan 9, 2024. Photobox has an average consumer rating of 1 stars from 8 reviews. Photobox has resolved 0 complaints.
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  1. Photobox Contacts

  2. Photobox phone numbers
    +44 34 4854 3366
    +44 34 4854 3366
    Click up if you have successfully reached Photobox by calling +44 34 4854 3366 phone number 12 12 users reported that they have successfully reached Photobox by calling +44 34 4854 3366 phone number Click down if you have unsuccessfully reached Photobox by calling +44 34 4854 3366 phone number 20 20 users reported that they have UNsuccessfully reached Photobox by calling +44 34 4854 3366 phone number
  3. Photobox emails
  4. Photobox address
    Unit 7,Metal Box Factory, 30 Great Guildford Street, London, England, Greater London, SE10HS, United Kingdom
  5. Photobox social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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