Beaverton Toyota Company
Reviews and Complaints

I bought a used car from this place and they didn't tell me about the messed up front part. The car I got was a 2014 Toyota Avalon that had some real damage to the tire rod and CV axle. It could've caused me to get in a crash, and now I gotta pay $1,200 to fix it. That's on top of the money I already paid for the car and the fees for financing. They didn't even give me the car fax report. The sales guy showed it to me and said there was a little damage, but he didn't give it to me. The car was sold "As Is," but it was dangerous and they shouldn't have let me drive it away without checking it first.

We never had an experience this unprofessional with a car dealership before. Three weeks ago we went in and bought a 2002 Wrangler. We worked with a young man named Justin who seemed very inexperienced but nice. We waited for hours for this dealership to deal with their financial side and find a bank for this particular used vehicle. At the end we put down a healthy downpayment, signed paperwork, and drove home. Three weeks later we are called by the dealership because the bank they are working with Selco decided that they wanted another downpayment to keep our monthly payment to what we signed for. The dealership takes no responsibility, and is asking us to bring our vehicle back or pay the downpayment. The manager, Mike, has provided us with a generic number when we have asked to speak to someone above him. We never had an experience so unprofessional and mind boggling as this one. The employees are unexperienced and talk in circles. They have now put the blame on Selco. This vehicle has been overpriced by this dealership and now we, as the customer, are paying for their lack of integrity. I don't recommend this company.

In the past, I always thought Beaverton Toyota was one of the best Toyota dealerships around. I had good experiences with their service department before when I had warranty repairs done. But recently, I had a really bad experience trying to figure out and fix an issue with my Toyota Rav4. I live on the coast, about two hours away from Beaverton Toyota, and I was in Portland at the time. My car was making some noise from the back and it was getting louder. I called and was happy that they could fit me in quickly to check it out (and hopefully fix it). But I was pretty mad when they told me that the problem was with my rear wheel bearing/hub assemblies for both rear wheels. They said it would cost $1600 to fix it. They didn't have the parts and couldn't fix it right away. I said thanks and told them I would look into other options and prices before making an appointment. Then, the person I was working with told me I had to pay $161.50 for a "Diagnostic Fee". This was the first time I heard about this fee. I told him I thought it was too expensive just to look at my car, and he said it's a "standard fee". I really wish they had told me about this fee when I made the appointment or at the service desk. If they had, I would have canceled the appointment and gone to my local repair shop on the coast, who doesn't charge me for diagnosing problems. I called the Service Manager and the General Manager and left messages. They didn't call me back for a whole week, so I called again and finally talked to someone in the service department (not sure if it was the manager or not). He said he would "investigate" and get back to me. A few days later, he called me back and said that the person who booked my appointment and the service department representative both told him that they had told me about the Diagnostic Fee. But that didn't happen, or else I wouldn't have even gone there to get it checked out. He said he had to support his employees and believed that they had told me about the fee. I don't usually write negative reviews, but it's really disappointing that the management isn't doing the right thing and giving me a refund for the Diagnostic Fee that I definitely wasn't told about. I've always had Toyota Platinum Warranties before, so I've never been in this situation. I feel like they're calling me a liar, and that makes me really mad. $161 isn't a lot of money, but it's the principle of the matter to me. I guess when I buy my next new Toyota (and I've had a few over the years), I won't be going to Beaverton Toyota. I hope the dealership reads this review and changes their policies to let people know about the Diagnostic Fee. It might save them some customers who don't like being surprised with a fee they weren't told about. It would be nice if their "Transparent Pricing" applied to the service department too, not just the sales department. By the way, I got the repair done on the coast at a local shop for less than $800 (with parts that have a lifetime warranty). Toyota of Newport quoted me $900 for the same job that Beaverton Toyota quoted $1600 for. Just wanted to be honest.

The more I think about it, the angrier I get. I work in finance, so during the pandemic, I've been working long hours, 10-12 hours a day. I don't work from home and have to commute to a mostly empty building. This is important because I'm not available during the workday and it's been a struggle to schedule anything. I sleep through the weekends, exhausted from my work week. I had a doctor's appointment and had been receiving reminders to schedule maintenance for my Scion IQ. I thought I could do that and also ask about my foggy headlights. They barely illuminate the street, which is a safety issue. I was worried I'd have to go somewhere else to fix them, but maybe I could order new headlights or get them fixed at the dealership since I don't have time to search online. I mentioned it when I made the appointment, and the person said they would note it for my service coordinator. I arrived on time for the appointment and remembered to bring the coupon they mailed me for a discount on parts and labor. The person who helped me was friendly and made my day when he said they could easily fix the headlights. He said they would look brand new for only $159! Amazing! He also said my coupon could be used, saving me another $25. He mentioned it would take a few hours, and since I live nearby, I decided to go home and make the most of my day off. I called a Lyft since they no longer offer shuttle service. Suddenly, I realized I left my house key on my keyring. I thought I would only be waiting for an hour for the maintenance and for them to order the headlights, so I wasn't prepared to call a Lyft or anything. Luckily, my Lyft driver was patient. The service coordinator went to get my house key but directed me to talk to the tire person because my tires were in bad shape. I said I would think about it and after another ten minutes, I got my house key. My Lyft driver mentioned that it was surprising I had to pay for my ride because other service centers and car dealers in the area pay for their customers' Lyfts since they stopped offering shuttle service. When I was at the service desk, they offered me a negotiation with their rent-a-car service since they no longer provided loaner cars. I hadn't asked for that and didn't know anything about it. I had always been given a ride home and back. I got home and waited and waited. It was getting late. I dropped off my car at 11 am, and now it was after 4 pm. I called, and the service coordinator answered, sounding confused. He said it would be ready in a few minutes, so I called a Lyft. The first Lyft was cheap, around $10, but the second one was around $20 since it was close to the end of the workday. I started thinking maybe I should have gotten a rental car; it would have been cheaper. When I got there, the service coordinator was on the phone with a customer and then helped another customer who was waiting near me. Finally, he got my papers. I had to remind him about the coupon, but it wasn't a big deal. We quickly went through paying the bill. He took me to my car, and at first, I only saw the driver's side headlight, which looked great. Then he told me the passenger side caused them problems. This was the first time anyone mentioned anything to me after they had my car all day and after I went to two different desks to get my bill, adjust it with the discount, and then pay for the service. The passenger side headlight looked worse than when I brought it in. I was speechless. I started asking about replacing the headlight, but he brushed me off, saying the detailer did their best and that I probably caused water damage to it. I left almost in tears because dealing with car service is already difficult. When I got home, I took another look and realized that while I was focused on the headlight, the detailer had damaged the paint around it! I paid $125 for one clean headlight and a lot of damage to my car. Now I have to search the internet for a replacement headlight and find a detailer who knows what they're doing to fix my car.

My wife took the 2019 Toyota Rav4 in for 20,000 mile service on September 23. A couple days later, I checked the engine oil and it was overfilled, about a 1/4 to 3/8 inch above the full mark. I called Josh D (service adviser) twice and left a message for him to call me back. I never heard anything. Please help. Thanks

We got a recall for my wife's car in February. I called and they didn't have the parts. I asked a simple question if the car is safe to drive, but they wouldn't answer. They transferred me to Jim W the Service MGR! He didn't want to answer either. I called on [protected] and Jim W made an appointment for the next Saturday at 8am for my wife to come in. Then he started lecturing me! I told him I didn't want to hear his ***. We've been doing business with this company since 1986 with no problems.

On 07/20/2022, I took my Tacoma to Beaverton Toyota for some service. After getting the service done and looking at the detailed invoice, I noticed something that seemed off. Now, I think the folks at Beaverton Toyota's service department might be up to some shady business. They charged me for a service that wasn't even done, and they billed me for parts that I never got. When I confronted the consultant, ***, he admitted to the "discrepancy" and quietly offered to give me a refund. The total amount of money involved is around $170. I handed over my service receipt to *** and was promised a refund, but I never got it. I tried reaching out to the company through text and email three times, but all I got was the same response saying that someone from management would get in touch with me. Now, I'm starting to think that I've been ripped off, and it seems like these billing "discrepancies" are being done on purpose by the employees at Beaverton Toyota.

After Beaverton Toyota did a carbon cleaning on my throttle body, my throttle position was off. I immediately called to inform them, and they told me to bring it back in. They claimed to have fixed it, but they actually didn't and still released my vehicle to me. They refused to provide any further assistance. According to my diagnostic report, the values for my throttle position sensor (TPS) are incorrect, with a 9% value at idle. The correct value should be zero percent at idle. However, they refuse to acknowledge this as a problem, even though the diagnostic report clearly states otherwise. I need my position sensor recalibrated or relearned, and only a Toyota dealership can do it. They accused me of yelling at them, which is not true. In fact, they were the ones who yelled at me. I approached the manager seeking help and to avoid being yelled at. They were the last ones to work on my throttle body, yet they refuse to even attempt to fix it. I desperately need my throttle body fixed because it is causing my car to jerk, choke, misfire, have poor acceleration, and affect the values in the engine control unit (ECU).

On 11/15, Beaverton Toyota charged me $1540.09 to fix my *** Toyota 4-Runner's passenger side body frame. The frame had rusted from the inside out, causing my front end passenger side sway bar to fall off along with the two bolts attached to it. I told the Beaverton Toyota Service Manager and the Sales Manager about the $15 billion class action lawsuit against Toyota for rusting frames and the potential personal injury it could cause. They told me to contact Toyota Corporate at ***, but I haven't received a call back from them in three months. The Beaverton Toyota managers claimed they didn't know about the lawsuit, but it seems like they were told to direct customers to their ***. Luckily, the sway bar didn't cause any accidents, but I believe Toyota should refund the $1540.09 I paid for the service on 11/15. You can reach me on my mobile at ***. Sincerely, ***.

Beaverton Toyota agreed to buy a 2017 Toyota Yaris with a California license plate. They gave me a signed California Registration and other important documents. Beaverton made me sign their contract and title forms for Oregon. On November 23, they took the car and sold it. They promised to pay us $9500, but they haven't. We completed all the paperwork and sent it to them on December 11. They said we would receive a check in a week. On December 21, we checked with Jay, and he said they sent a check, but it got returned. He promised we would get a check in two weeks. Now, two weeks later, they claim they lost the title, even though they already sold the car. On January 4, Beaverton Toyota told us they won't pay for the car because they lost the title. They want us to fill out paperwork for a duplicate title. They say they sent it to our old address in November for an extra signature, but it got lost. Throughout this whole ordeal, we have contacted Beaverton Toyota multiple times to find out what was happening. They NEVER called us to update us on their progress. As far as we know, they sold the car for $13,500 and didn't pay us anything. It's a pretty good deal for them. From our perspective, it feels like our car was stolen and fraudulently sold to another unsuspecting customer. Beaverton's Manager, Jake, said he would send us paperwork and we asked him to send the check too. I requested the routing number to be emailed to me, but I haven't received anything. Here we go again.

2/4 I had an inside/outside detail done at Beaverton Toyota. I never had any issue or needed any repairs on my Prius before this day. I dropped it off at 8:00am and got a call at 4:30pm that it was ready for pickup. I paid $339.20 for the detail, and when I got to my car I noticed the interior had condensation all over the windows. I opened the car up and turned it on, and the head unit that has my navigation/audio control touchscreen came on as static zig zag lines and did not come on. One of Beaverton Toyotas Service Advisors came out to look at it and said quote this isnt any good, maybe when the car dries out it will come back up. I made an appointment for the next week for them to diagnose it. 2/5 I turned the Prius on will full heat/defrost on to dry the car out, The head unit continued to come in and out between normal function and black screen. Later in the day, the screen turned white and has continued since. 2/7 I called and left two messages with the Service Advisor stating I was concerned about this. He has never returned my call. 2/12 I took it back to Beaverton Toyota. They told me they found no water damage, nothing was wet (8 days after the detail), and no connections were loose. They informed me the car is older and sometimes things break and I was responsible to fix the broken head unit. The part is $2600 and labor is $200 to replace the head unit. I asked for the manager, who said the same thing but gave me the 800 number to call Toyota, which I did. 2/15 *** Manager at Beaverton Toyota called and said they would look at repairing it for me. 2/19 I dropped the car off again for them to try to repair it. Upon pickup, the paperwork said they had done an inspection and software updates which I believe was for a previous recall. 2/22 *** Manager called and said they checked the connections and found no water damage. He said they were done helping and I was on my own.

Beaverton Toyota (BT) said my vehicle needed an alignment at my *** mile service. They told me it wasn't covered by warranty, so I decided to take it to *** instead. They offered the same service at a lower cost. When I got to *** () for my appointment, I explained the issue to the manager. The truck would pull to the right when braking and even when my hands were off the wheel. The *** manager suggested I go back to Toyota because it might be a stuck caliper or something covered by warranty. So, I went back to BT and told the service desk the same thing I told the *** manager. The technician (SO #***) working on my truck said he couldn't confirm the issue of the truck pulling to the right when braking, but he did the alignment anyway. I paid $169.93 on 3/12/2022 for the alignment, but as soon as I left the shop, I realized the problem wasn't fixed. I went back and asked someone to come with me to see the problem. *** drove and was able to experience the issue. *** suggested that I come back and have a regional expert, ***, from ***, *** take a look at it. I agreed. When I returned for *** to work on my truck, I drove to show him the problem with the truck pulling to the right when braking. *** took my *** and later told me that he had "drained and recharged the break lines and did some work with the calipers." As I drove away, it was clear that the problem was fixed, which should be covered under warranty. The truck mileage was under *** miles at that point, which qualifies for the alignment warranty, but it had been over 12 months since the service. The alignment work didn't solve the problem, which I doubt it needed, but the work *** did on the brake system did. So, I'm requesting a reimbursement of $169.93 for the alignment work.

ff half the labor hours did not reflect in the final charges. I expressed my dissatisfaction and requested a detailed breakdown of the charges, but my concerns were dismissed.

During the repair period, I received no updates or communication regarding the progress of the work. When I finally picked up my truck, I noticed that the alignment was still not properly done. The steering wheel was off-center, and the vehicle pulled to one side. It was clear that the 4 wheel alignment was not performed as promised.

Frustrated, I contacted Beaverton Toyota once again to address the issue. I spoke with ***, who assured me that they would rectify the situation. However, I was met with further disappointment when I brought my truck back for the second time. The alignment was still not corrected, and I was charged an additional fee for the same incomplete work.

Overall, my experience with Beaverton Toyota has been extremely disappointing. Their lack of communication, failure to perform the promised services, and overcharging for incomplete work has left me feeling cheated and frustrated. I would not recommend their services to anyone seeking reliable and trustworthy automotive repairs.

Complainant: *** and ***

On December 29, 11AM we had an appointment to test drive a Toyota RAV4 Hybrid. The Salesman, Mr Gregory P, gave us a Toyota RAV4 XSE. Upon returning from test-drive at 12:10, Mr Gregory P showed us a cool feature. He explained, "If you have too much stuff in your trunk that blocks your rear view, this will give you the camera view of what’s behind." We liked it. So he lead us inside. He started explaining the price and features. We asked if the XSE would have the built-in GPS because I still use a flip phone, by choice, because I don’t want my child to grow up with addiction to the screen. He said the XSE has that as well. We said we don’t like the panorama-view moonroof. He mentioned the bare-bone version of the same car, the LE. But the LE won’t have the built-in GPS nor the rear view camera. He gave us the print-out of the specs for XSE and LE to compare. While we were looking/discussing the difference between the two models, Mr P brought another guy with him (we didn’t ask his name or his position), who then asked us what we want and what we don’t want between the XSE and LE. And he said “we have one that’s exactly in between – having all the safety features you want without the panorama-view moonroof. They pull up that car to show us, asked if we’d like to test drive. That was after 1pm already, and Mr p*** said “it’s the same kind of car like the one you test-drive” so we trusted what they say. But I said “we didn’t bring the checkbook!” Eventually, Mr P arranged and suggested that he’d bring us the car and collect the check at our house. Then the signing of paperwork began, which took much too long and we were getting hungry. We were hungry and were anxious to go home. We put $3000 on our credit card. It was well after 2PM, Mr. P said “There’s just this one last thing to sign. You can do that when I bring the car by, say 45 minutes for you to get lunch and settled.” Later that day, Mr. P drove the car off the lot and brought it to our house with remaining 2 papers to sign. Assuming/trusting that this car was the one we had agreed on, we wrote a check for the remaining amount in full - $31,893.89, signed the papers and accepted the keys. At this point, we didn’t know all the Toyota official terms for the two features – rear view camera and built-in GPS, nor the exact car model that was brought to us. It was all based on good faith. I had to work the next two days and didn’t have the time to move all the stuff (including car seat for our 3-year-old) from our old car to the new Toyota RAV4, so I didn’t drive it till New Year’s day. On January 1st, soon as I discover neither of the features we agreed on were not there, I emailed Mr P. (see attachment 1) he replied saying “The RAV4 model you have does not have the Bird’s Eye View available, That is an option on the XSE and Limited. The Navigation is also an option. however your RAV4 does have Apple Car Play and Android Audio, As I mentioned it does have to be connected with an USB in order for it to work. You can run Google Maps,Waze etc, that way it mirrors what is on your phone to the screen.” The Bird’s Eye View turns out to be a third feature, not the two we initially agreed on, that added to the confusion. Later that day we got a call from Mike, a sales manager. *** answered the phone. He repeated the same information Mr. P indicated in his email, that the car we have does not have either of the features, nor the Bird’s Eye View feature. Over that 10-minute conversation, he asked repeatedly “ are we willing to pay extra money 3 times, with 3 different prices for the Bird’s Eye View feature ($1300, $1400, and $1700). I asked why three different prices for the same feature? He said “it depends, but are you willing to pay extra for that feature? I just want to know where things stand.” At that time, I said I might.

1/3 (Sun) We had to arrange a babysitter in order to visited the dealer. A friend of ***’s came to support. The purpose and hope was to resolve the problem either by exchanging or returning the car. Mr P brought another guy (again we didn’t ask for the name and his role) with him to talk with us. They said we could exchange the XLE Premium (the car we ended up with) for the XSE, but that requires paying an additional $5,000 plus. At this point, I did not want to pay extra for features we agreed on, so we could not reach an agreement. In the end, my friend and I walked out. Minutes later, I tried to return the car keys and paperwork, the other guy who was at the meeting with us (sorry we didn’t ask for his name) said I couldn’t do that. “We can’t take it back. The car is yours. If you leave the car here and it was stolen, it would be your responsibility.” Infuriated by their hardline negotiation attitude and in the hope of either returning the car or bringing them to the negotiation table, I told them I did not want to pay more and would cancel payment on the check because the car Mr. P delivered to us was not the car we agreed on.

1/4 called the bank to make sure online Stop Payment request is in place, as well as calling the DMV and a notation was in place that the title is in dispute, then emailed Mr P at noon requesting a resolution. At the end of the day, no response from them. See Appendix 2 for the email. The next day, January 5, I decided to try again to return the vehicle, thinking that DMV’s note would refute the title and the stop payment on the check would get them to the negotiation table. I emailed Mr. P to let him know the car had not been driven except to try to return it, and to let him know we would be coming by at 3pm to return the car.

At 3 p.m., ***, our neighbor who’s an attorney came with me to the Toyota dealer. We asked to speak to the General Manager, but Mike L, a sales manager (same one who called me on the phone two days prior) came to talk to us. I had a recording device, and he said he did not want to be recorded. He asked us to wait while he went to get the files. He returned 20 minutes later with the papers we signed on 12/29. There was a heated exchange between Mike and *** at the beginning when Mike started out by saying “you signed the paper. This is your signature isn’t it? Did you read what’s in the contract?” *** jumped on him saying “There must be misunderstanding on both sides, I am here to support my neighbor friend, not to assess blame. She’s here trying to rectify things. If I understand correctly, she ended up with a car that has two specific features missing.” Mike’s tone of voice soften a bit, but still insist that they can’t be the only one bearing the loss. The vehicle we ended up with is RAV4 XLE Premium, he said. The two features we want: “the digital rear view camera” is in the XLE Premium’s optional “packages and accessories” but that requires additional $2145. That feature can’t be add-on. If we wanted the built-in GPS, we would have to pay even more for the Limited model. Mike left and came back with the printout of specs of the XLE Premium (the first time we were given the specs of the car brought to our house) we have, and the one that would include the digital rear view camera, which requires additional $2145. He claims he tried to find the middle ground, but at no time did Mr. P or Mike L acknowledge or deny that we had agreed on a different model and that they delivered the wrong one to us. Instead, he offered various ways we could get the features we wanted by paying more for them. At some point, he left again for more info and *** had to take calls from work, eventually left scene. By the time Mike came back again, I was alone with him. His tone seemed soft and reasonable, saying “it doesn’t make sense to pay extra $2145 just for one feature that you probably won’t need too often. And additional $2000 for the built-in GPS. It’s easier to just use your apple or android phone. “If I were you, I would just take what you have.” He told me he was fairly sure the check had already been paid and that the title was filed electronically. I told him I’d called the bank to make sure it had not been paid and asked him to check on his end to see if it had been paid. He went away, and when he returned he said it had been paid and the car belonged to us? I told him “But I already requested stop payment for the check.” He said he’s pretty sure they’ve deposited the check and got the money. I said I called the bank already and suggested that he should double check. He went away to double check, and came back and told me “Yes, we’ve got it” “What about the DMV note in place?” He said “it’ll just come to us and we can take care of that.” So once again, I was lead to believe that I had no choice but to drive the car home.

At 7:50PM, the night of January 4th, I called the bank again and was told that they tried to deposit the check unsuccessfully (Bank reported no attempt yet when I called Monday). Now needing to learn the exact terms of those features and to learn about the price at different options, we looked into another Toyota dealer. For the white Toyota Hybrid RAV4 XLE Premium, the quote from Gladstone Toyota is $33,825.

1/6 A voice message to our home phone number from Mike “Hello ***, This is Mike, we need to talk immediately. The check you sent got bounced. You canceled it. We DO need the check ASAP.” By 8:35AM, an email from Mike demanding cashier’s check ASAP (see attachment for the email) I replied within a short time letting him know that he lied about having the money yesterday in order for me to believe I had no choice but to drive the car home and requested another day to seek legal counsel (see attachment), but he did not respond to the email. Instead, he’d called the home phone number the second time, now saying “We need the check ASAP otherwise we’ll send you to collection about things.” *** spoke to legal counsel through Employee’s Assistance Program and realized that having the vehicle in possession and stop payment on a check leaves us no legal ground. The dealer could report car theft. ***, ***’s older son, after hearing about the situation offered to call Mike to see if there’s room to negotiate. He was told that Beaverton Toyota’s listed price has not been negotiable for more than 5 years. *** was able to verify that online right away and convinced me that collection agency is expensive and will hurt one’s credit. So I left work an hour early to get the cashier’s check and delivered to Beaverton Toyota (at 4:35PM). All day I was stressed and when *** told me they mentioned collection agency, I felt shaky. Never had we been threaten like that before since we live in a modest way and always well within our means. They clearly took advantage of vulnerable people like us (a senior citizen and an Asian woman), giving us the car without the features agreed on. Then any attempt on our part to negotiate was met with hardline attitude – pay more to get the car with the features you want or go home with the one you have. And the tactics they came up with such as lies, threats to make us believe there is nothing to be done were outrageous. This has been a traumatic experience for us. It affected our family time and relationship. I’ve lost sleep over what to do and feeling scared and intimidated. We’ve had to pay babysitter in order to deal with the Beaverton Toyota.