Best Buy
reviews and complaints

On 11/17/22 I received e-ml from Best Buy telling me that they had processed a renewal of TotalTech without authorization. Oops! They caused a overdraft on my account. Even though they promised a prompt refund, I have spent hours and hours trying to get my money back. All they do is make excuses (takes 3-5 biz days, takes 7-10 biz days, takes 30 days, must be my bank ‘s error etc). I am disabled senior who cannot buy groceries this month because of Best Buy. I could just cry so am so mad and frustrated.

My name is Joseph M Bellino. I purchased a HP laptop computer ($750 on sale for $399) last week at the Lewisville TX Best Buy. AFTER I chose my selection of HP 15inch laptop I pick up a Blue Ray player for $83, not a cheap one. The Blue Ray player did not work so as I passed the Farmers Branch TX Best Buy I tried to return the non- functioning Blue Ray player in so doing Best Buy changed the price of the laptop to $699. I told them to keep the Blue Ray and walked out.

Bait & Switch

Don't shop at Best Buy

Beware! Do not buy appliances from Best Buy! Prior to purchasing fridge I called customer service to ensure they would handle an oversized haul away. They assured no problem just note it during purchase. Purchased a refrigerator 11/16 and provided details on haul away. 11/22 service scheduled and they arrived with a two man crew and unable to complete so I had no refrigerator and a house full of guests for Thanksgiving. Next available 11/28. Customer service said they scheduled but didn’t so I ultimately did online and confirmed via phone that a 4 man crew would be sent to complete the job. I took off of work to accommodate. On 11/28 2 man crew arrives and unable to complete the job. Next available 12/6. Speak to someone in corporate who worked with management to secure a sooner appointment on 12/3 due to the failure on BB part up until this point. On 12/3 a 2 man crew again arrives to my residence. They say they can’t perform the job. After several calls and discussions they remove the fridge and put new one in its place and hook it up with OLD fridge connection saying the new tubing won’t work. Upon leaving I see old fridge is on driveway and am told by deliverer it doesn’t fit but second truck would be coming by the afternoon to retrieve. I called several times and was even told that the company marked the job as completed. It’s 12/4 and fridge remains in my driveway blocking my vehicle. Let me also say I have a 3 year old and a 3 month old. I’m virtually being held hostage due to this fridge at this point. I was without a fridge for nearly two weeks after purchase and still have the haul away blocking my driveway due to the incompetence and false promises of BB. I’ve been promised callback on 4 occasions without any and still have no resolution. PLEASE save yourself the headache. Go with someone else!

My wife, Karen, and I purchased a computer from the Hararstown Md store on 12 November 2022 (order # [protected]) as a gift for my step mother. Once the computer arrived in the mail, it wouldn't start up, as though it was missing the Operating System. She subsequently received a prepaid return label and sent it via UPS (1Z30Y81R9091752561). Delivered on 11/30/22. If this cannot be replaced by 12/10/22, I request a refund of the full purchase price. Please refer to Case # [protected]. Thank you, Jeff and Karen Testerman.

[protected]@msn.com, [protected]

Be cautious when purchasing items from Best Buy. They promise free items on some products and then you never receive the email on how to claim them. When you chat with them on-line they just give the run around and tell you that you have to call their hot line and chase the information down yourself and find out why you never got the email. What a crock. So much for their customer service, they seem to forget who the customer is.

Order number BBY01-[protected] Cell phone purchased online. FedEx dropped shipment off at my local Walgreens FedEx pick up location. The FedEx driver is required to get Walgreens employee to sign for delivery of all packages. THIS WAS NOT DONE. When I picked up the package, it was only an empty box. My $1200 cell phone was not in the box. 2 Walgreens employees are witness to this, as well as it being on store surveillance video. I went through the entire claims process, even providing photos of the box ( all 6 sides as requested ). My claim was denied. Walgreens says they were not even contacted. I am 100% sure that someone at FedEx stole it, but they denied any responsibility. I am out a cell phone that was a Christmas gift, and my $1200. The Customer Service agents are no help. I just keep getting transferred. I need some help resolving this issue. PLEASE Contact me at [protected] or [protected]@reddotstorage.com Newest claim number is [protected]

I was told by a "blue shirt" in the Myrtle Beach, SC store that since I did not purchase my ipad from Best Buy, I would get VERY LITTLE trade-in on a new 10th generation ipad. I have traded ipads at Best Buy before and it never made a difference where it was purchased. This just doesn't make sense to me. There is nothing on their website explaining this policy.

This would be like a car dealer not taking my trade-in because I didn't purchase it from them.

My name is Heather Rymer. I purchased a tv online on November 25th, the website and email confirmation stated the TV would be delivered on December 1st which is today. I woke up to an email that stated the delivery date would be delayed and I wouldn't be able to get the order until December the 15th. Being that this is a Christmas present I cannot wait that long so I called the 1800bestbuy and was transferred and on hold for over 2 hours because the customer services were telling me that there is no way for them to cancel the order or refund my money. They even tried transferring me to Samsung which could do nothing for me because I ordered the product from best buy. Best buy being a huge corporation like they are should not have a website where you can order items if they cannot cancel or change an order on the phone. If you order online there is more than likely a reason you didn't go to the store. I have a health condition and I am restricted as far as what I can do. I promise after the [censored] I have dealt with today the large amount of money I spend with best buy will be spent elsewhere and anyone I know as well. Not to mention they still have my 500.00 and I was told I should go to the store and speak with a manager. Being that I'm on immune suppressing medication and its flu season this is not a good situation for me.

Brand new dryer never worked since installed. Cannot get Best Buy to provide support. Called and waited on the phone for 4 hours in total over two days.

Oder Date: 11/13

Order no: [protected]

Appliance Installation

Saturday, 11/26

NEVER BEST BUY AGAIN!

Purchased a 2 Pair Whirlpool Washer and Dryer on 11-22-2022

was told delivery would be on the 11-28-2022 between 7:00am - 1:00pm

made sure my schedule was clear this day, been up since 7:00am waiting for delivery, driver (jose) calls me finally at 12:11pm to ask if im available at delivery location. which I obviously stated yes, Jose tells me my washer is not available until friday after i was told my both products i paid for over $2,000.00 would be available today and was not able to change or re-schedule. I sold my washer and dryer this day because i was told my items would be ready for drop off today. now i cannot wash my clothes for a week because your product availability? in my opinion a week is far than enough time to get my order ready.

how can you make this right for me ?

Good evening

On October 23, 2022, I bought a new laptop for work. I travel a lot, so this item is very important. A few days ago, FIWI stopped connecting. I tried to troubleshoot it, but it did not work. Today on November 26, 2022. I took the laptop over to BestBuy in Brownsville, Texas to get checked out. I understand it is Black Friday, I was told that I needed an appointment to get my computer fixed. I asked for a manager and was treated as if I was asking for a favor. I understand you are busy, but I travel so I do not have the time to go back and forth to the store. All I asked was for them to process it and for them to let me know when it was ready. I was told that they would not do it even after I told them that I had bought the Best Buy Total Tech subscription and the manager verified it. I told them if you don't have time to take my computer and check it, then give me a refund. At which time the manager gave me a full refund for my computer. I have been a customer at Best Buy for many years. But the time it would have taken to process my computer so it could get fixed. The manager preferred to take the time to give me a full refund instead, which is very unprofessional. I am a 24 yr. retired Federal Agent and now I manage two different corporations at the same time. So, I know a thing or two about customer service. If this is the way Best Buy treats customers, I will not buy anything again from Best Buy, and furthermore will have a discussion with the organizations that I work for into looking for other vendors for any electronic needs. Please tell me what the desired outcome for this would be. If you want to contact me, give me a call at [protected].

Jose A Gonzalez

I ordered 7 gift cards through a customer service representative online on November 18, 2022. Since that time, I have never seen the cards. They were digital cards that were supposed to be delivered to my email. The cards never arrived and no one could tell me what happened to them.. Since that time I have been getting the runaround. I have spoken with at least 10-12 people at BestBuy and no one has the same answer or knows what should be done. Last week, I spoke with a person who told me I had to go into a BestBuy store to receive a refund of my money ($750.75) from the purchase of the gift cards. I went into the BestBuy in my neighborhood and they said they didn't have the equipment to complete a refund. This was the same answer I received from the last lady I spoke with. She said they didn't have the right equipment to issue a refund. Considering I never received the cards, I believe that is a big part of the problem. I didn't have "physical" cards to return because they were never sent. I have my receipt from the original purchase which I have provided to everyone I spoke with. They kept saying they could not find it. I gave them whatever number they asked for and was given a reference number from the last person I spoke with at BestBuy Headquarters. She has a very soft voice and just kept talking. I still have the reference number she gave me and have provided it to every person I spoke with and still nothing. I feel like I have been passed around 10 or more times to people who are not trained very well because they all seem to sit there and look at what I sent and decided they didn't want to deal with it and passed it along to the next victim. All I want at this point is to get my money back. They knew where that was because it pulled it from my account with no problem.

Justin told me to use Amazon.

3 people sent me to Justin. Can’t find Justin. They all enjoyed radioing Justin but he didn’t come.

I Don't understand why another store employee could not assist me. I just wanted to know where accessories were located for an iPad. Regret my purchase. Will not return to Hilton Head location and will let all my neighbors and family know the level of professionalism this location offers.

316 Trillium Drive

Andersonville, TN 37705

865.385.8267

November 25, 2022

Best Buy

I am writing to inform you how disappointed my wife and I have been with getting a replacement for our Samsung washing machine which could not be repaired and was replaced under the 5-year Geek Squad warranty that we purchased in 2019 when we bought many appliances from Best Buy for our new home. Our Member ID is [protected].

When we were informed that our washing machine could not be repaired due to unavailability of parts, the agent suggested we use our credit of $549, the cost of the washing machine when we bought it, during the Black Friday sales when appliances cost less. The 5.3 ft3 Maytag washer we selected was on your online Black Friday sale ad for $799. When your store agent at the West Knoxville store (Town & Country) entered the sale on November 17, 2022, the price charged was $1034.99 minus $185 for a cost of $849.99, $50 more than the advertised price. Furthermore, instead of giving us a credit of $549 for the old washer, only $520 was applied, $29 less than we were supposed to get.

The sale was so complicated and the receipt very hard to follow that we did not realize the discrepancies described above until we got home.

How disappointing to learn that your sales personnel took advantage of us. We have purchased thousands of dollars of appliances, TVs and other items at BestBuy over the years, including several high-end Viking appliances.

The actions of your salespeople have caused us to lose confidence in Best Buy. We will not be making any additional purchases from your company. We hope that you conduct ethical sales practice training for your personnel so that others do not experience the issues we did.

Sincerely,

Charles K. Stalnaker, Ph. D.

I went to purchase some items from the Best Buy in Houston on 19503 Interstate 45 I ask one of the representative if they could assist me with getting a humidifier and a air purifier they were on the top chef and I couldn't reach them so she called for someone to come and assist me and the young man came over to me and ask what did I want rudely, then he said that I was holding up the line and I and I told him no I wasn't holding up no such thing I was trying to purchase some items that were too high for me to reach. Then next thing he had to find a latter after he got it he said he couldn't pick it up it was to heavy then he ask if I could get my husband to help me and I had my husband to come in to assist him then he lied and said that he was able to get it but he didn't have the right item I ask for and I mention to the young lady that it wasn't the item I requested and I didn't want that and she charged me for it anyway after I told her I didn't want that, then they told me that I would have to go to return counter to have the charges removed which I explain to them I told the young lady I didn't want the item and she repeated to me I only was purchasing 2 items and I said yes so I didn't understand why come I had to go to a different counter why come and she was the one who charged me after I told her I didn't want 2 humidifiers. Then the next cashier ask me to follow her to another counter so that she could take the charges off by that time she stated sarcastically.

Went in to upgrade to the new iPhone 14 max with a $1000 off with my trade in. After about 3 hours they finally finished doing my upgrade. At the end (when they were suppose to take my old iPhone) they told me I had to take it to T-Mobile to turn it in.

Well that was a lie! T-Mobile said BestBuy has to take it. So I drive all the back to bestbuy and they refused to take it. Now T-Mobile can’t give me the $1000 off because bestbuy doesn’t have the trade in phone.

Best Buy said they could re-do the whole process again with a different IPhone 14 max but the no longer have any iPhones and they’d have to order it. I’m like I have the new phone right here! All you have to do is take the trade in! But they said no, you have to re-do the whole process, but first switch everything back to the old iPhone and then wait for the new one to be ordered - then come back in and do the whole procedure over again!

Man I feel like someone just crapped in my cereal!

So I had them switch it back to my old iPhone (switch no longer has a case because the old case doesn’t fit the new iPhone so I threw it away)

They were rude and uncaring the entire time for all the time wasted, gas to drive back and forth, etc.

I talked to 2 managers and neither have a crap. This happen on Black Friday. At north canton Ohio.

I received an email notifying me about the Security Services and charging me $413 from

rdgv egrg

This is the heading of the email: Willing to request a refund or a surprise gift

Please look into this matter.

Elvira Tan

Hi

i've been paying my bill in advance and your placing negative markings on my payments. all payment that i tina monteros is aware of are good payment.

there has been times that i tina monteros placed paid in full and bank of America did not approve of payment. available balance was accurate due to not a manuel

bank does it. i tina monteros should not have a negative account all was paid and the amount of 109.00 i tina monteros do not now why the extra charge and the interest charge . interest charge should not apply until a year later... otherwise i tina monteros paid my purchase before time of interest charges.

my purchase should be paid in full . i've been charged before more than i tina monteros was surpose to .. on my first purchase...and I've notice it. i tina monteros did not say much.. but the payment was paid. now this came out of it.

Over a week ago, we bought an expensive tv from the Gainesville Georgia Best Buy. It was to be delivered and installed over our fireplace several days later, between 7am-1pm. After MANY conversations and texts over the course of the day, and many conflicting info from customer care, we were informed that the tv was damaged and it would be over a week before a new appointment could be made. We were promised a $40 gift card once it was delivered and installed and assured that the Geek Squad would install it this week, not this "third party" person.

Which brings us to today. Same scenario. ZERO communication. Third party installer is a no-show. Same song and dance from specialist customer care. They have no more info than we do from Their web site! NO communication from installer, store or customer service. My husband finally went back to the store to speak to a manager. Out tv WAS STILL AT THE STORE! Never put on any truck. DEFINITELY NOT "Still on schedule, we're running a bit late"! SMFH. Manager was horrified, gave us credit on part of our order. She was given no information as to WHY it wasn't on the truck, when the web site continues to insist is "On schedule". We are Never buying from This store again! I'm Not sure what has happened to Best Buy, but they used to be incredible! Again, the actual people in the store were amazing to deal with! The salesman, Kevin, and the manager. But apparently their hands are tied when dealing with 3rd party installers. We shall see if we get the promised $40 or not...

I am writing this email to complaint about the worst customer service I have ever received. For years we have purchased all of our appliances at Best Buy and for the first time ever we have run into problems.

We purchased a refrigerator four months ago (7/18/22) and it stopped working on 11/19/22.

I called Best Buy on 11/20/22 was on the phone with Bella for over and hour until finally she scheduled a maintenance technician to come to our house on 11/21/22 to check refrigerator.

On 11/21/22 at 6:46 am San Diego time, I received a call from Best Buy (Dan) letting me know that they had to cancel the technician so I asked him what other options I had since we had to throw away our food and I needed a refrigerator for Thanksgiving. Dan told me that is we could take it back to the store where we got it from that they would exchange it for another.

At 2:00 pm on 11/21/22 we took it back (my husband had to get help to load it and unloaded it) right-away they told me that we could not do that if I didn't have a "RETURN AUTHORIZATION NUMBER"; by the way the person at the store that told me this and was trying to help was Aron.

So I got on the phone and call the number back were Dan called me from; was on the phone for over 40 minutes; two different employees; repeated my story and finally they hung-up the phone. The second person on the phone said let me make sure I have your number in case we get disconnected so I can call you back and it's been over two hours and one has called me back.

We are back home with a non-working refrigerator, and it seems that no one can help us. I don't care what color refrigerator we get at this point, I just need one that works!

Please send someone out to assist with this issue.

Thank you.

Elsa Lopez

Justino Rochin

Member ID# [protected]

[protected]