Best Buy
Reviews and Complaints

On about August 28, 2019, I contacted Geek Squad on line for help with an Outlook problem. The result was that they lost my calendar and emails. They suggested that I take the computer into the store to figure out how to recover the information. On August 29th, I spoke with an agent (Danny), at your Mississippi and I-225 store in Aurora, Colorado. They looked at the situation, and recommended purchasing a bundle package with added one year total tech support, Webroot and Outlook 365. The agent also suggested the purchase of a 250 gb SSD hard drive. We went through the information with him on my existing internal 1 TB hard drive to verify the information on the drive and the fact that the on line tech support had lost the Outlook data. Danny spent a considerable amount of time checking many of my folders to try to find the Outlook data. The agent tried to boot up the computer one more time and found that, "Device doesn't bootup anymore." (Ref: Service Order: 00217-[protected]). It was agreed that Best Buy would work on the outlook problem, determine what was now happening on the internal hard drive, and utilize my external hard drive to load information back onto the internal hard drive. It was agreed that the Outlook would be fixed by the local technical staff and that the operating system would be placed on the new SSD.

On August 31st, I received a telephone message from Danny at 12:50pm stating that they couldn't find the files. It was determined that the staff at the store had copied the problems with the internal hard drive to the 1 Tb external hard drive, thereby writing over the good external hard drive. Both drives now were the same, but much of my data was lost—including family labeled folders that Danny confirmed were on the hard drives. The agent recommended that the drive be sent to Data Recovery in Kentucky for a Level 2 recovery. I also spoke with Zack, the assistant store manager, who stated that the recovery would cost the store $800 to $1, 500 and take about two weeks.

Data Recovery received the hard drives on September 9th. Mike from Data Recovery called and stated that he couldn't work on the drives until he confirmed that my wife, who's Best Buy account is under, could confirm the work. On September 14th we spoke with Mike again. He stated that they did a Level 1 recovery and found what they thought to be all of the data. However, they wouldn't send the drives back until they could confirm that the store would pay for the recovery. By the way, Mike told me that the cost would be about $200.00.

After tracking the UPS package back to the store on September 26th, I found that it actually arrived on September 24th, and had been sitting on a shelf. I went into the store with the computer on September 26th, and found that the data that was recovered could not be opened by the agent. In addition, the Outlook problem still existed, which by now as a minor point. I spoke to Jerome, the store manager. He tried to tell me that my internal hard drive was bad, and that when it comes back from Data Recovery, it is no good. Funny, it had the identical information that was on the external hard drove. Jerome agreed to further have the staff try to open the files to little avail. I came into the store the week of October 1st to discuss compensation from all of the lost data on both internal and external hard drives with someone at the store. Zack informed me that I needed to discuss the issue with Jerome, but he was at a conference and wouldn't be back into the office until Friday, October 12th.

I met with Jerome on October 12th to discuss compensation for everything that I had gone through. His offer was to return about $137.00 on the $200.00 package or receive a new 1 TB hard drive. As Jerome put it, after all, his staff put in many hours and it cost him over $500.00 to have Kentucky work on the problem (that by the way their store personnel created). I took the refund and left the store without further argument. However, I do feel that the hours that I am spending to recover over 300 email address, apologize for many missed appointments, data lost, time without my computer and multiple trips to Best Buy should be compensated by more than a return of Total Tech Support and time left on Webroot. By the way, I fixed the problem with Outlook that neither on line support nor the store support could solve.

I believe that my problem could have been resolved more justly. This was merely a summary of what I've gone through. I can't describe to you all of the different store agents that I spoke to including, two store supervisors, assistant store manager and store manager to resolve what started out to be a simple problem.

I don't expect anything more from Best Buy, but I just want you to know that you have certainly lost a good customer that has purchased many large and small items from this store over many years.

This email was sent to the regional manager, Jason Benze October 15th. To date, I have not received a response.

I sent an email on September 16, 2018, cancelling Webroot effective October 16, 2018. I got an email October 16, 2018 telling me Webroot had been renewed and they were charging my credit card. I responded and forwarded the email showing my cancellation. I expected a response telling me they would remove Webroot from my computer and issue a credit to my card. Geek Squad has yet to respond. As of today, I have sent 6 emails asking for the removal of Webroot and a credit. No one is responding, How difficult can it be to remove Webroot, issue a credit and admit they made a mistake. At this point, I feel they have committed fraud my making an unauthorized charge on my credit card. If they weren't guilty why haven't they responded? Very bad customer service. I think they are trying to force me to accept the charge and just accept they refuse to remove Webroot.

In March 2017 we purchase Stove, promo 18 months no interest for $1780.51 including delivery $66.99 installation $19.99 gas line $32.99 and haul away $14.99 Stove has been delivered, workers refuse to do installation (because of tight spacewe install stove later with own gas line) and they didn't take away old one. We spoke to salesman Eddie Mates from your store in Melrose Park to give us credit for $67.97 (for installation, gas line and haul away) he promised, we got nothing.We used to pay with checks monthly $100.oo starting in March 2017 with last check send Sept.2018. Total $1800.oo before 18 month period expired. Checks nr.2817, 2821, 2835, 2848, 2861, 2873, 2882, 2892, 2901,
2911, 2819, 2827, 2941, 2952, 2962, 2971, 2981 and 2992, all cleared through CHASE bank. Simple calculation is:Starting balance from your statement $1780.51 minus Credit $67.97 is correct balance of $1712.54 overpayment is $87.46 Please send check to our home address, Thank you Marija Bauk

I bought a printer last night from your Etobicoke Sherway store. I waited at least 5 minutes, 20 ft from a group of 5 young men, wearing blue BestBuy shirts, who were having a great time socializing. None of them approached my to provide service. I walked around until I found a young man servicing another customer and waited my turn. Again no other service boy approached me although they seem to travel in herds of 3 and 5 around the store. Was I wrong in assuming they were customer service staff? Finally the busy young man had time for me and we chose a printer. He went off to service another customer. He seemed to be the only one working the store. I tried to find ink, again waiting for another 'herd' to notice me. Someone did and spoke to a group of boys to help me. Another 5 minutes someone in a white shirt came to help and I suspect is still looking for my ink as he had not surfaced by the time I checked out. This is a great place for young men to 'work' if the expectation is that of socializing. Customer service, except for one young man does not appear to be an expectation. I will need a new computer in the near future, but this is not the place for me to shop.
nancy sweete

DO NOT GO TO BEST BUY! Especially DO NOT use the Geek Squad! Should be named "Worst Buy, " I went in on Sunday, September 23. Everybody was really nice when they sold me a TV and Complete Geek (Freak) Squad service. Then I called the Freak Squad and asked for assistance on an app. I was then transferred through 5 levels over 2 1/2 hours. Someone took over my computer and spent the time wandering around. The Freak Squad member than proceeded to blame the problem on the app. So I was left with no help. This did not satisfy me so I called back and the person wanted to start all over again. Said he could not access the previous 2 1/2 hours notes. When I acted frustrated, I was hung up on. I tried calling back three times with the same results. So I tried calling the actual store, someone rudely told me to call 1-800-Best-Buy and then hung up the phone on me. So my wife and I went back to the store to speak with the manager. The manager was rude and could not care less about us as customers. So we cancelled the whole purchase! The next day I got online with the app. I am not computer literate but in 15 minutes fixed the problem I was having. The point is the Freak Squad was not even close to properly diagnosing the problem. It was something else completely. STAY AWAY AT ALL COSTS!

I purchased this macbook pro July of 2017 for my granddaughter for college. It was fine for 11 months. then it started acting up. Not holding a charge, turning off randomly, and loading slowly. When took it in to the Geek squad and they told us to buy a new charger. We did that but didn't solve the problem. After talking to several Geek squad employees (one very rude) we were told that the dd1 year warranty is over. They said it is the logic board and would cost about $800.00 to fix. I simply wanted to exchange the computer for another one . Best Buy said it had to be handled through Apple and Apple said it had to be handled through Best Buy. I thought I had protection because I have the 24/7 protection plan. I was wrong. My complaint is that I feel Best Buy should stand behind their products. It was not even a month out of warranty. Obviously it is a lemon. I am very disappointed in Best Buy. I have purchased many, many items there and am not sure I want to go back. Thank you for listening. Linda Smith . E-mail [protected]@gmail.com I would appreciate a response.

Dear sir/madam... i have ordered one plus 6 mobile thur one of ur agents. And he told me to transfer the amount in a particular account so u did...he had sent me the bill nd photos of the mobile and later when its time to deliver the product he blocked me in watssup. More over he had chat in watssup only and we people are expecting the lost amount. He had sent the bill of DHL courier compny and they hav return ur compny name on it...so please its my humble request
Please return my money otherwise deliver the product
U can reach me here in my email: [protected]@gmail.com or can call on to this number : [protected]

The incident happened on Sunday, Sept, 16th at around 3:30 pm. Due to that I have doubt about BestBuy's company culture and how they trained staffs.

First of all, it took us one hour and half to buy a phone in store. Ok, I have no problem with that if it is normal procedure. But it seems like the guys are not familiar with their computer system at all. He could not find an appropriate phone number for me because he did not realize my address is in Scarborough. Also the information was filled in twice because they lost data in the first place.

Secondly, I received personal insult from the staffs. One of the staffs refer to my boyfriend as my son. And upon saying, all of them laughed. This is simply unacceptable and embarrassing.

The associates of my purchase are Andy and Andrew. The store location is Best Buy, 225 High Tech Rd #3, Richmond Hill, ON L4B 0A6, Canada.

I do not know how I want it to be solved. But this is simply making me uncomfortable. This is not the attitude of how they should treat their clients. This is 5am in the morning, and this incident keeps me awake.

Purchased a "Frigidaire - 38-Bottle Wine Cooler - Stainless steel" last month.

It was completely damaged, a corner dented in, considering how strong this fridge is, I imagine it was quite a hit.

I asked for a new one to replace that one. This one was even MORE damaged.

I asked to be able to return it, they picked up the first one easily. The second one, they've never tried to pick up. I call them and they say they will send someone over to pick it up ASAP (UPS or Fedex) and no one comes, no one calls, nothing.

I pre ordered a game from best buy and was told i would receive it on the release date 9/7/18. I was then told there was a delay and it would come by the 11th. The 12th came and i still had not received it and it had a new delievery date 9/13/18 so i contacted ups to see if i could pick up from a ups site. They told me best buy put a hold restriction on the package so i had to contact them. I called best buy the respresentative assured me he could remove the hold if he called himssef, once we called the ups respresentative told me i could pick it up then recanted and stated that even though the best buy representative was on the line he could not remove the hold. A huge run around for my expensive item that i expected on a certain date and was assured only to not receive it.

I am an elite member of Best Buys rewards program.That purchases all the technology for 3 of my families households, so obviously I am going to have more returns than a single family household. 2 weeks ago I returned a $25.00 bluetooth speaker, so that I could purchase a $125.00 bluetooth speaker. At that time I was was told that in the future they may or may not accept a return from me, so of course I accepted the refund and told the clerk I would make the purchase of the $125.00 speaker from target where I know i would not have an issue returning if I needed to, as I didnt want to chance getting a defective product that I couldnt return. Today I went to best Buy to purchase a micro SD card, but accidently purchased a regular SD card. When I attempted to return the SD card with a receipt in an unopened package, for an exchange I was denied the exchange. After a half hour on the phone with Best Buy corporate office, and another half hour on the phone with the third party company that monitors their returns, I was still unable to exchange an unopened product with a receipt... Long story short, Best Buy has lost 3 households business for a life time. I have never attempted to return a product without a receipt and most of the time they are in unopened packaging. I wont even step foot in a store to use my $20.00 rewards certificate I still have... CYA B.B. That was one big mistake you made over a $20.00 product that was never opened and I tried to return after only having it for 2 hours

I scheduled a truck stereo installation July 12 2018 for August 19 at 100 pm at the Canton Georgia Best Buy. I received an email reminder Saturday August 18 of my appointment .I also received one Sunday at 1200 pm reminding me of my 100 appointment and saying I would soon be in bliss with my installation.The stereo is a navigation and Bluetooth so you can use your phone hands free. I arrived at the store at 1245 and went to the installation door and it was locked which worried me.I went through the front to the customer service area where they informed me they haven't had anyone to do installations for 3 weeks. I'm leaving Tuesday on a trip to Colorado at 5am.I was getting the stereo installed so I could have navigation and hands free so I could use my phone .Now thanks to your wonderful company I will not have it installed for my trip.I could have easily changed to another location if I had been informed that they had no techs.I was led to believe by your emails every thing was fine.Now there is no way to get it done in time.All I got was an I'm sorry which doesn't help at all . What a terrible way to treat a customer and run a business.I will do everything I can to get the word out how terrible your Geek Squad installation is through reviews and online forums.If anyone reads this do not use them.I will also use word of mouth to tell how y'all do business.Just like I was told I'm sorry but will try to warn everyone I come in contact with. A. Steve Harris

I bought a $1200 Pioneer 8400 NEX at Best Buy. The radio came with installation. I also bought a backup camera and thought the camera came with free installation as well. The radio came in and somehow my order for the camera ended up getting double and I got charged for and received 2 cameras.
The day of the appointment, I was told to show up 15 minutes early, which I did. But the store doesn't open until 10 so I stood there in the rain trying to get in the store. Once the store did open, I checked in and then was told that I didn't actually have an appointment. I showed them my confirmation and all of the reminder emails and after 30 minutes, Best Buy figured it out and started working on my car. A couple hours later, I showed up to pick up my car. They were busy so i told them I would read the manual and figure it out. As I am looking at the radio, there was a nick in the left hand side of the new bezel, there were 2 big scuffs on both sides of the front of the bezel and on top of the bezel, it looked to be carved. The tech said that the bezel was like that when he was putting it in, but was too busy to tell me about it and went ahead and put it in any way. I immediately went back up to the store and asked why he put this dash kit in if it was all scraped up. I ended up ordering another face plate and was to make another appointment to take the vehicle in and get Best Buy to replace the faceplate, but the next day, I was sitting in the passenger side of the vehicle and there was no sound coming from the passenger side dash or door speakers. So, not only do I have to take off of work to go back up and get the faceplate fixed, I have to try to coerce them into finding out why the speakers aren't working. I got a quote from 2 other shops to trouble shoot and it is going to cost $300 to replace the faceplate and trouble shoot the sound issues. I am screwed now because I don't the time to take off to go through this whole process again.

My husband bought a Bose 35ii wireless headphone set and a blue tooth receiver. He connected everything as instructed the set would not work. We called both the manufactures of the products and both said that the products should be working. He then called Best Buy and was put through 45 minutes of explaining what he wanted to 5 different people. He finally ended up at the TV/Audio section where he was told that they do not give out trouble shooting advise over the phone. He was advised to use their website for help but when we went to the website there was nothing that fit our problem. I took $411.64 worth of equipment back right after the phone call with Best Buy and told the customer service person of our issue. He shrugged his shoulders and said sounds like someone did not want to do there job. I said "I will NEVER SPEND ANOTHER CENT AT A BEST BUY". I went to Walmart where the young man that I asked about a wireless system and he showed me a complete TV Headphone system in a box from Sony that works beautifully. The best part was the Sony system was only $49.00.

I visited best buy on july 15th to purchase a chromebook for my daughter for school. I purchased a 15" acer. The sales guy told me that none were in stock but it woykd be in on the 19th for pickup. I said thats fine as loing as I have it before the 27th. I went back in on the 19th and it was not there.
The girl then could not tell me when it will be in. I later recieved a message that it was on backorder and expected august 18th.
I went back into best buy on the 23rd to get a refund. The sales guy then sold me a smaller version of my purchase and adjusted the refund.
Got it home and let it charge overnight. It will not hold a charge past 66%.. Again, I go back in best buy to return this defective chromebook. They have none in stock to exchange, and I can't get the money refunded on my card yet cause it takes 4 to 7 business days.
And I didn't even get an apology.
So now I have 2 days to come up with a chromebook and no money to purchase until my refund hits.
I am very disappointed with them and will honestly never shop there again.

I bought a security camera system through best buy, and scheduled a Geek Squad installation for them. I was scheduled for 7/9/2018.between 8-11am After scheduling, i get a call from the security company they contracted out for the job, telling me they could not come on the scheduled date of the 9th due to truck issues, and pushed me to the 12th, and assured me i would be the 1st job in the morning at 8am.
The 12th came, 8am came and went, and at 9am i get a call from the company that they would arrive at 11am. I reminded them that, that was not what i was told when i got pushed back by 3 days, and i was to be the 1st job. I was given every excuse and sad story, and the install window time thrown in my face. I hung up the phone pretty angry since this is the 2nd time i had to rearrange my schedule .Long story short, they didn't arrive until 1:30pm.WAY outside the installation window time that they used as there security blanket when they screwed up.
Now my day is completely screwed up, appointments missed, and obligations had to be canceled.
Now the for the installation...1st off, while walking my yard for camera placement, the helper was smoking a cigarette, and put it out in my yard, 2nd they had never seen the camera system i bought, even though it was a Best Buy product, had no idea how to use the interface or anything about the system. really not a big deal.. just surprised.
They weren't prepared with materials, i had to give them battI have been pretty lucky using Geek Squad in the past, I have seen some horrible experiences reading the reviews.However after this recent experiences, there tools were not charged, instead of using walkie talkies like professionals, they were screaming to one another through the walls, They put a hole in my living room wall, put a plate with wires hanging down my wall behind my tv without discussing it with me first, I can forget ever rearranging my living room now, and i also have wires i have to hide. They left a mess behind for me to clean when they left at 7:30pm and i still didn't have everything working..But offered to come back if i couldn't figure it and run a wire in my drop ceiling for another $100... And i am expected to pay the $400 Best Buy is charging me for this?
I feel Best Buy should be paying me at this point. Sometimes cheaper isn't better.. what is that old saying? you get what you pay for? other professional installations may cost more than Geek Squad.. but strongly urge people to spend the money. I have been left with a half working system that i have to figure out, i have to spend money to hide wires dangling down my living room wall.. not to mention the hole they put in the middle of of my living room wall i didn't give permission for. And yes i know i have 90 days from the installation date to have them come back.. would you have them come back? i don't think so..

I have ordered an iPod from a seller in US who couriered me the same to india with the invoice from Best Buy store and through fedeX courier. But later they contacted me telling that the courier is held at Indian port for customs duty and I have to make a payment for the same to them (the sellers) so that they can release the courier. But my experience so far is fedex paying the customs duty on our behalf and collecting the same from us while delivery by giving us the bill. Sometimes even we'll be asked to submit KYC. So this new strategy raised some doubt in me. I am attaching the invoice and fedex acknowledgement slip alongwith. Kindly have an enquiry on this case and let me know.

Thanks,
Aysha

I tried to make this payment in the store on saturday. I tried to use debit (which is a direct withdrawl). I found out I need check or cash. I accidently made two payments, debit over the phone $100 and $75 online. I made the $100 today 052218 to avoid a late fee. Then I found out I cannot rescind the online payment because it was sent to best buy as a paper check. I need one of them returned so my account dont overdraft. Please make this happen in 48hrs. If not then I will pay the remaining balance then cancel my account beause I need a retail store that treats me as a preferred customer. I don't want to hear that "it can't be done. I have experience enough excuses with best buy.

Thanks,

Tom gurgick
[protected]

Purchased a refrigerator. A week ago Best Buy refused to install - I needed a copper line rather than a plastic line. Called GeekSquad to asked about stainless steel line that I was forced to purchase with frig as it didn't make sense to me that they would force me to purchase a line and then require yet another line. Told that stainless steel line had to connect with copper line not plastic line. Also asked them a question about the shut off valve for the water line as the initial delivery crew said something about a shutoff valve right behind the frig. GeekSquad specifically told me the shut off valve in the basement would be fine although they prefer it being immediately behind the refrigerator. Had plumber come out today to put in a copper line. (Cost difference between copper line with new shut off valve and without is approximately $200) He told me they were crazy. Nothing wrong with a plastic line. Very small chance of developing leaks. No reason to put a shut off valve immediately behind the frig. $450 later rather than $650. They come back out to install refrigerator today. They ended up not being willing to install my refrigerator. They told me the plastic line would have been fine since I purchased stainless steel line. there was no reason to purchase a copper line. They claim cannot put in refrigerator due to leaking shutoff valve (3 hours after plumber validated that the new copper line was working as well as shutoff valve. There is still no evidence of leaking. I looked multiple times on the information for purchasing/installing a new refrigerator. None of this, especially the substantial increase in cost was mentioned in the information available on the BestBuy web site. In addition, even though they didn't get the refrigerator to my porch, they still somehow managed to damage my front porch as well as didn't bother to move my old refrigerator back into position.

Hello
I am srikar from Secunderabad, Telangana, India, 500020
I have booked first canon eos 700d and they have told me by mistake Canon EOS 5d mark iii has packad
So after coming to Pakistan they have asked me to pay 50k and I have paid them
So after coming to Shamshabad airport they asked me to pay 50k and I have paid them
Total I have paid them 1.25 lakh I have paid them
Allmost 2months has happened untill they have not delivered to my house address
And I have 1.25lakh to them
Company's full information..

Registration No. [protected]
Web: www.bestbuy.com
Company Name: Best Buy Mobile Store
Address: 7601 Penn Ave S, Richfield
State: Minneapolis MN
Zip Code: 55423
Country: USA

Freight logistics details

Tracking no.: [protected]

Tracking Webpage : http://www.freadvlogs.com/trackit.php

So please delivery to my home address
Or return me my money