Best Buy
Reviews and Complaints

best buy offer is intriguing, but it is "backordered." i have waited for 2 weeks, and they provide zero information on when it would be available. I feel defrauded for a purchase of a product they don't even have. Best buy provides no information when it would be available. Am i supposed to wait a year. for best buy it sounds like it.

I bought a washer from the Best Buy website and it was delivered without the transit bolts. I called them 4 times and asked them to send the missing bolts to me and they say I have to pay for them myself, even though they are part of the washer. Even the manual says that they are part of the washer. These bolts prevent damage to the machine while it is being transported, and my husband and I have to move every few months coz of his job. We already moved once since we bought the washer and had to pay someone to make temporary bolts for that move. We have no bolts and have to move again in a few months, and this will damage our new washer. It is illegal for them to demand that i pay for the missing parts.

Waited 6 weeks for the card and / or statement. Never received either. Called best buy to get phone # for information. Found out I was being charged a late fee as well as supposedly getting paperless statement. Tried to explain I had no card thus no account number to reference. Refused to give me number and tried to charge me to make a full payment by phone and close the account. Finally got them to waive late fee and phone charges top pay account and close it. A week later called to inquire why payment hadnt posted to my checking acct. And new fee of $ 5.99 had been posted. Still received no letter confirming closed acct. Waived fee told me I had a zero bal. A few days later collections started calling never leave a message but call 5x a day. I call and inform them pmt. Had been made but lo and behold they have the wrong acct. # for my checking acct. And ar charging another $35 dollars for returned ck fee. Finally yelling I get fees waived and reprocess pmt. Waiting to see if they get it right.

We purchased a Samsung Refrigerator in May, 2006 along with the Best Buy extended service agreement. On August 28, 2008 we called in to have them fix the water in the door not working and a loud clicking noise coming from the back. A Geek Squad tech came out and stated the issue and ordered parts that took 2 weeks to come in. The Geek squad tech came back and replaced the 2 parts. The clicking went away but the water still did not work. The refrigerator then developed a water leak. We contacted Best Buy again who scheduled another company (Affordable Appiance) to come take a look. The tech stated that when he arrived the inside back of the refrigerator was broken and the water container in behind that wall was cracked. He also stated that the previous tech had replaced the wrong part for the water and that is why it did not work. He replaced another part for the water. The water still did not work. The tech said he would report the refrig not repairable.

We have now contacted Best Buy 3 times since the last service call. Each time something was missing to address this issue. Each time it was to be 3 to 5 business days for them to respond. Each time they placed on hold then hung up when waiting to speak to a supervisor. They have no way to escallate an issue to someone who cares acording to Dawn in the service call center. Today they declined replacing the refigerator pending the head Geek Squad Tech from verifying the other companies report. Then the request process will start over. It is now 1 month since our original call and the tech will not come out until next thursday. The it will take a few days for them to report on the previous report so we can wait another 3 to 5 days to get an order number so we can get a claim number then get the refrigerator replaced.

This is excessive non customer service and we paid way too much for the extended service agreement to be treated this way. I would not recommend purchasing an appliance from Best Buy and definately do not purchase an extended agreement and do not let a Geek Squad tech service your equipment.

I was shopping at Patchogue NY (Store 824)today to buy a pack of CD-Rs. Sitting on the shelf (fronted and faced) were several brands and types. 2 of them were placed above stickers that read $8.99 and they were seperated by 4 or more other products. I took the one set that was a Memorex 50 count CD-R because it would be easier to label as opposed to the Black Memorex CD-R's that were priced just the same. At the register, the plain Memorex CD-R's rang up at $22+. I said to the cashier that they were labeled at $8.99 and she replied, "Oh, that's what everyone says. You have to get the Black ones." I am sorry but by NYS law, if the product is priced as such, the consumer is to pay THAT price. I walked back to get the Black CD-R's and stopped at the Customer Service desk to tell the employee what was going on. She didn't seem to interested in the fact that I had to go back to the far corner of the store to get a product to replace another because their own employees didn't stock it properly. Chances are, at this point, the facings might have been corrected. I did mention that in the stores I worked in (I have 17 years retail experience) that if the product was priced as such, then the customer would pay THAT price. I could have bought up every last 50 pack CD-Rs for $8.99. And that is by LAW. Plus, as an employee, I would have been written up (along with every other employee) for stocking the shelves incorrectly whether I did it or not. It is not as if one or two packs were incorrectly placed on the shelf, but there was an entire facing with over a dozen lined up for $8.99. To make matters worse, the cashier rolled her eyes and told me, "Just get the Black ones." In my years of retail experience, you do not chastise the customer for the store's inadequacy. Nor do you SEND the customer to get the RIGHT product. Either the cashier or another employee goes and gets the product. I am partially disabled. I have permanent nerve damage in my back and legs. Not only did I have to walk to the far reaches of the store once, but twice? All because of employees who aren't willing to help their customers or stock the shelves properly? I was always a loyal and frequent customer of Best Buy, but after this encounter, I am most likely to take my business elsewhere.

Do not purchase anything from best buy on their rewards or finance charge cards!

It's a total ripoff. I purchased a $1500 plasma tv back in feb, on their reg finance card. They were offereing a promotion of 6 months free of interest, with minimum payments to be made. I knew after the 6months that I would start to charged interest, but was I shocked to know that the interest was 19.5% + a defered payment charge of $165? So, every payment that I made went out the window & basically I owe as much as I did originally when I made the purchase in feb! That's crazy. I talked to the customer service & they basically told me, oh well, you should have read the fine print! Well, I hope they can read my fine print here, because I will never shop with best buy ever again! I put this as a warning to all potential future credit card purchasers as well, dont do it!

My name is Dean Weber, and my family purchased an e machine computer from BestBuy about a year ago. We also purchased an extended warranty. when the computer failed to power on- in august 2008, I brought it back for repair- to BEst Buy at westbury, NY- that was SEVEN weeks ago. The computer did come back once- supposedly 'fixed'- but it still did not go on at all- this, despite the work sheet saying that it was tested!

The computer then went back to Kentucky- which is where it still is- today- 7 weeks later. I do not receive any approximations as to when it will be fixed. In my opinion, the treatment that my family is receiving at the hands of BestBUY is very, very poor. BEstBuy does not seem to care about my online complaining- since I did tell the rep that I would be blogging and complaining- but, in my opinion, BestBuy just does not care about its customers- or at least this customer- my family. They do not seem to want to honor the warranty that my family purchased, This is very, very bad business- and I wonder if anyone else has had his experience with Best Buy- I hope that no one else buys ANYTHING from Best Buy- until they change the way they do business!

Fyi... Beware!

Subject: best buys return policy check out 'snopes' and you will find
It is true! Best buy, my footbest buy has some bad policies...
Normally, I would not share this with others, however, since this could
Happen to you or your friends, I decided to share it. If you purchase
Something from, wal-mart, sam's club, jc penny, sears etc. And you
Return the item with the receipt they will give you your money back if
You paid cash, or credit your account if paid by plastic. Well, i
Purchased a gps for my car, a tom tom xl. S from 'best buy'. They have a
Policy that it must be returned within 14 days for a refund! So after 4
Days I returned it in the original box with all the items in the box,
With paper work and cords all wrapped in the plastic. Just as I received
It, including the receipt. I explained to the lady at the return desk i
Did not like the way it could not find store names. The lady at the
Refund desk said, there is a 15% restock fee, for items returned. I said
No one told me that. I said how much would that be. She said it goes by
The price of the item. It will be $45.00 dollars for you. I said, all
Your going to do is walk over and place it back on the shelf then charge
Me $45.00 of my money for restocking? She said that's the store policy.
I said if more people were aware of it they would not buy anything here!
If I bought a $2000.00 computer or tv and returned it I would be charged
$300.00 dollars restock fee? She said yes, 15%. I said ok, just give me
My money minus the restock fee. She said, since the item is over $200.00
Dollars, she can't give me my money back! Corporate has to and they
Will mail you a check in 7 to ten days.! I said 'what?!' it's my
Money! I paid in cash! I want to buy a different brand.. Now I have to
Wait 7 to 10 days. She said well, our policy is on the back of your
Receipt. I said, do you read the front or back of your receipt? She said
Well, the front! I said so do i, I want to talk to the manager!. So the
Manager comes over, I explained everything to him, and he said, well,
Sir they should of told you about the policy when you got the item. I
Said, no one, has ever told me about the check refund or restock fee,
Whenever I bought items from computers to tvs from best buy. The only
Thing they ever discussed was the worthless extended warranty program.
He said well, I can give you corporate phone number. I called corporate.
The guy said, well, i'm not supposed to do this but I can give you a
45.00 dollar gift card and you can use it at best buy. I told him if i
Bought something and returned it, you would charge me a restock fee on
The item and then send me a check for the remaining 3 dollars. You can
Keep your gift card, i'm never shopping in best buy ever again, and if i
Would of been smart, I would of charged the whole thing on my credit
Card! Then I would of canceled the transaction. I would of gotten all my
Money back including your stupid fees! He didn't say a word! I informed
Him that I was going to e-mail my friends and give them a heads up on
This stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad
Experience of shopping at best buy. It's true! Read it for yourself! Best
Buys return policy.

We bought my grandson an apple I-pod for his birthday about a year and a half ago. The guy who helped us really pushed for an extended warranty. He told us if anything at all happened to the I-pod it would be fixed without question, even if it gets smashed to pieces. Then he said if they can't fix it, it would be replaced, and if the same kind was not available we would be given an upgrade I-pod. Three hundred dollars for the I-pod and sixty dollars for the warranty, which we really could not afford at the time. The pod was recently damaged by a piece of the earbud plug stuck in the pod. We took it back to best buy, they said fine, gave us a receipt marked "no charge" and said they would call when it was repaired. One month later we called them and they said it wasn't covered. after a lot of time talking and the promise of a manager to call, but never did, we called corporate. We got shoved around for over an hour and then was told sorry charlie! My son picked the broken pod up at best buy and left my best buy card on the counter cut in pieces. I will never shop at a place again that practices false advertising and encourages employees to lie about warranties to receive a bonus for themselves!

After leaving this store I was extremely disgusted and to this day, four months later, I have not returned. Best buy had a special in their ad advertising that if you purchased certain DVDs you got free tickets to movies (i believe one of the movies was The Hulk). My fiance who decided this would be a great deal purchased several of these movies one evening. Upon arriving at the cash register he asked a cashier where he obtained the movie tickets and was told they were inside these "sneak peak" boxes. My fiance assumed these cashiers had been informed by their higher-ups and knew what they were talking about so he went on his way after spending $50 at this business. After coming home that evening we discovered the tickets were no where to be found we returned the next day to speak to someone in returns about the situation. After every person in customer service/returns had no idea where they were (though the were advertised in the ad) they called the "media manager" (someone who worked in movies/music) to tell us where they were. He came up and immediately and very rudely told us that we were supposed to by certain "specially marked" DVDs (this was stated nowhere in the ad) in order to get the free tickets. This was the DAY AFTER my boyfriend asked several cashiers and floor assocaites about the special. Best buy was misinforming its employees beyond belief. The manager continued to be belligerent to both my boyfriend and I. As someone who also works in retail, mistakes like these do happen but a polite apology would have been in order considering the fact that my fiance repeatedly asked people the evening before if he was purchasing the correct item for the special. Instead this manager was continuously rude and I became disgusted with this treatment as it was not our fault! I curtly informed him that we would just go to Circuit City where they had a similar special. Rather than apologizing he continued to be rude to a long-time customer who was wronged by his company and his mismanagement! That day I told my fiance I would never return to Best Buy and I never have! My family and I used to spend thousands of dollars of computers/tvs/music/mp3 players etc there but we have never returned! I was utterly offended by teh way Best Buy treated us. I called the complaint department but NEVER recieved so much as an apology or even a freaking mail coupon.

I was speaking to a friend online who told me about a new laptop she bought at Best Buy on sale for $799 I went to look at it on line and there it was on sale at Best Buy for $749 This really aggravated me to see that a store would overcharge a customer and not say the lowest sale price which was current. This friend told me there were many college students buying the same laptop, and i felt bad. I sent my friend an email with a copy of the ad online to show Best Buy that it was their current advertised price. She did get a refund of $53.00. The $50.00 plus the tax. After I encouraged her to go back. I think it’s awful that many others were ripped off and didn’t even know it, and especially young people who are going off to college and have so many expenses.

In 30 years as a buying consumer, I have never been so disrespectfully treated by a company or been given the run around by a company as I have been by Best Buy. They say that if you are a consumer that has a bad experience, you tell 19 other people. In my case, I have told hundreds of people already and it appears that Best Buy doesn't give a damn.

This process has cost me over 18 hours of telephone time as well as 3 days off without pay while waiting for technicians that either don't show or have no idea what they are doing.

I bought a 58 inch Plasma TV from Best Buy in August 07. TV is great until July 08, when HDMI card blows. On July 28, a female Tech comes out from Best Buy (has no business card but her truck and uniform say, The Geek Squad), clearly has no idea in what she is doing, after 30 minutes says she is ordering a HDMI card which should be here in a few days and installed. She sits out in her truck for another 30 minutes assuring me the part has been ordered and leaves.

I follow up a week later on August 7 and speak with Maria in service, and find that they have no knowledge of any tech coming to my house and no part is ordered. Mysteriously, they order the part that day, but how did they know what part if a technician was not here? I continue to follow up with calls to their service department over the next week and continue to get told the part is on order. At this point I have spent approximately 4 hours on the telephone following up with Best Buy.

Around August 10, I file a complaint with consumer relations which in it self is a joke. They don't treat you with respect and they essentially have no authority to do anything. I speak with a Eric Bodelson, a Supervisor after some consumer relations guy named Brian gives me a hard time. Eric makes all sorts of promises like I will get this resolved immediately, etc and then doesn't return calls. I call service again and am told that the part comes in on August 15 and they want to schedule the service call. No one calls me like they were supposed to so again I call them. By the way, I have called Eric Bodelson over a 6 times and he won't return calls. What does that say for a "consumer relations" department.

On August 20th, I speak with a Supervisor named Ashley who was quite rude, nonetheless, schedules me for August 28th between 9am and 12pm. At 9am I call the service department to find out what time the tech will show. After, 45 minutes of holding on the line with various customer service people, I am told that while I was scheduled for the 28th, they forgot to put the service call on their schedule. By some amazement, she finds a way to have two technicians show up at my house within three hours. They do some testing and tell me again that the HDMI card and cable is blown. This was previously diagnosed on July 28, and the part was supposedly ordered three previous times. So they go out to their vans (2 of them) look though hundreds of boxes and can't find the part. Now they call the service center in Mansfield, MA and speak with the Geek squad supervisor, Bruce who says he will order a new part for installation tomorrow. I ask to speak with him and he is rude as hell to me and says he will see what he can do. When the technicians leave, the TV is still broke, no set time when Best Buy will be back, and I am told by the two techs that 4 guys will be needed to get the part in due to the placement of the TV over the fireplace.

So no call the next day like I was promised so I call Bruce who still hasn't returned my telephone call for five days. Neither has Mike McDowell, supposedly another supervisor at the service center. The part was shipped to my house and received here on Sept 2, but now no one will return a call. Not sure how the story ends but I can guarantee you that I will never step a foot in a Best Buy store and will let everyone know of my horrendous, unconscionable experience with Best Buy...I have now filed complaints with the Massachusetts Attorney General, Better Business Bureau, Consumer Affairs and the news media.

They are only sales not customer service!

Took 8 month old computer to Best Buy for repair 8/7/08. Computer not sent out for repair until 8/15/08. Received at repair shop In Louisville on 8/19. Told by Best Buy it was repaired in California and was being returned. Never came. Called Best Buy and was told it was in Louisville as of 8/29/08. Called Mission Control Dept. at Best Buy and was told to go to the store where purchased and request a conference call with the store, repair shop, and Best Buy Mission Control. They refused. I called Mission Control and got the run-around. I think they should have offered me a new computer, and will never understand how Best Buy got to be a Fortune 100 company! They won't be for long!

i bought an insignia dvd recorder at best buy . about 8 months later it stopped recognizing dvds saying there was no dvd in the machine when there was or to try another dvd. i bought it back to best buy and they fixed it after having it for a month they returned it . a few months later i am having the same problem again, they want me to pay to have it repaired and refused to give me a new machine . i am junking the machine and buying a new one not the same brand and not from best buy will never buy anything from them again

Best Buy won't honor their warranties. We purchased an LG Dishwasher just over a year ago and the extended warranty for 5 years. It broke over a month ago and I've made numerous phone calls but still can't get anywhere with them. They simply don't want to honor the warranty and won't replace the dishwasher. I would never purchase anything from Best Buy again. They should be sued!