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I purchased about 600 dollars of merchandise from Best Buy at 18 months interest free. I attempted to pay my bill online on December 26, 2008. My payment was not due until 8 days later on January 3, 2009. When I got online, I learned that the payment could not be paid because I was too late.
Eight days prior to my bill being due, was too late according to Best Buy. I was charged a $39.00 late fee.
I receive my bills online. No paper bills. I did not receive a bill online which payment was due on February 3, 2009. Once again I was charged a $39, 00 late charge by Best Buy. I believe they are fraudulently charging customers late fees.
I closed my account soon after the second late fee.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same problem. They said it was an automatic renewal, The problem is that I received nothing. I nolonger have that computer so I refused to pay Citybank. I closed the account realizing that Best Buy could charge anything to my account and Citybank would do
nothing but want there money. Best Buy and Citybank are partners in crime. My advise to everyone not to get the Best Buy credit card. Best Buy and Citybank steal thousands of dollars weekly through false charges.
My Best Buy / City Bank problems continue. Not only did I get charged for renewal that I did not receive, but now I am getting additional late charges. I had notified Best Buy that I nolonger have a computer with any of their programs on it and that this was an automatic renewal which I am sure they are doing thousands, stealing thousands of dollars every day from the public,
The thief squad said that they would settle this but it would take about three weeks. Now six weeks later nothing! I have notified City Bank, cancelled the card and filed a complaint with City Bank. Three weeks later and still nothing. City Bank also calls me every day on my work phone giving me a record of the daily calls. City Bank is nothing other that an enforcer for a thief.
Never again will I do business with this company. They offered online sales for Boxing Day, give a valid confirmation number to the order, and then cancel the order without any warning days before your expected delivery. Best Buy offered no explanation other than it was my fault for not responding to an email which I never received.
Now my son is no longer waiting for his Christmas present. Nice to know. I would recommend not wasting any of your time or effort dealing with this company who doesn't back their promises and misleads the public.
Shame on you bestbuy, and Happy Holidays if you and yours actually received anything you ordered. I am assuming you did your shopping somewhere else.
Thank you for ruining my son's holiday.
Jennifer Wilkinson
When ordering online it is best to do it early especially during the busiest shopping and shipping time of the year. Did you check your spam folder for the e-mail? If not read they are usually auto- deleted after a certain amount of time, depending on your settings.