Better Braces
Reviews and Complaints

Listen up, folks! If you're in need of a brace, save yourself some cash and steer clear of Better Braces. My doctor recommended the AIRCAST A2 WRIST BRACE WITH THUMB SPICA for my injury and since my insurance wouldn't cover it, I was stuck paying out of pocket. Better Braces had the nerve to charge me a whopping $167 for the darn thing! I was ready to bite the bullet and pay it, but thankfully my husband decided to double-check. What do you know, we found the exact same brace- same brand, same size, the works- for only $25.99 at a local medical supply store and even other online stores. Can you believe the markup on Better Braces? Don't let them scam you like they tried to scam me. Word to the wise, shop around and don't be fooled by their fancy website.

I recently made a purchase from Better Braces, and I must say that my overall experience was quite average. I placed an order for a product on a Thursday, and I was eager to receive it as soon as possible. In hopes of getting it quickly, I checked the box for two-day delivery via FedEx. However, to my disappointment, when I tracked my package, it showed that it wouldn't arrive until the following Tuesday. It left me with a bit of frustration.

After some investigation, I learned that FedEx does not deliver on weekends, unlike UPS, which does. Now, I understand that Better Braces' website mentions a two-business-day delivery period, but it's very crucial to be aware of the standard business days for the courier service you choose. In this case, it was unfortunate that I had to waste my money on a shipping option that didn't work as I expected.

I do suggest Better Braces improve their site's shipping information, specifically with FedEx orders. They should mention that business days for FedEx don't include weekends. This information would save customers from the frustration I felt.

Despite the shipping troubles, I'm happy with the quality of their product. It's evident that Better Braces takes pride in the high level of quality standards they maintain. Their website is very user-friendly, and it's easy to navigate through the different product categories. The variety of options they offer is impressive, and they seem to have something for everyone.

In conclusion, I'd say that Better Braces is a reliable source for purchasing top-notch quality products, but I do recommend that you double-check the shipping details before placing your order. After all, we all know that time is money, and nobody likes to waste it.

I gotta tell ya, I recently ordered one of them compression thigh sleevies from that Better Braces joint online at betterbraces.com. Now let me tell ya, I shelled out a cool $16.99 for it, which I thought was already a pretty penny, but I needed that support for my thigh so I went ahead and ordered it. I also splurged on that 2nd day shippin' for another $15, 'cause I couldn't wait to get that thing on my leg, you know what I'm sayin'?

Anyway, I measured my thigh just like they said on the site and ordered the size they recommended according to their size chart, which was a small. But when I received it, I knew right away it wasn't gonna fit. It was way too snug, I was feelin' like a sausage stuffed in a casing.

But wait, there's more! I didn't get any email confirmations or anything about the order or shipping, and when I called up their customer service line to get the lowdown on how to return it, they told me it was gonna cost me around another $7.50! I mean, come on, that's $22.50 in total for a crappy product that don't even fit right.

To top it all off, I had a hard time understandin' the customer service rep who was helpin' me. They need to step up their game and hire folks who can speak English better, for real.

So, ya hear me loud and clear, folks? Save yourself the trouble and don't bother messin' with Better Braces. I ain't givin' these guys another crack at my wallet, that's for sure.

I recently had to purchase a brace for a family member in a hurry, and stumbled across Better Braces. I placed an order, thinking it was directly from the manufacturer, but soon realized it wasn't when I didn't receive any confirmation the following day.

Due to the urgency of the situation, I called customer service, but no one answered. I sent an email and was soon caught up in a frustrating cycle of back-and-forth correspondence with unhelpful staff who wouldn't comply with my request to cancel the order. Despite the fact that the item had not yet shipped, they kept sending me screenshots showing that a label had been printed for the package.

Feeling frustrated and angry, I asked for a refund, but was told that they couldn't process it until I received the package and refused it. This led to several more emails of the same nature, where they continuously evaded my request for assistance. I then asked them to send me a return authorization label, but they wouldn't do that either.

While their email responses were polite, they didn't offer any real solutions to my problem. I was incredibly disappointed and left feeling like I wish I had looked at the reviews before making my purchase.

Overall, I found my experience with Better Braces to be horrible and would not recommend them to anyone looking for reliable and efficient customer service.

This company, Better Braces, is not worth your time or money. I tried to contact their overseas call center, but there were only four people who were available, and they were completely unhelpful. When I reached out via email, I never even heard back. It seems like they don't bother responding to anyone who contacts them upset.

I finally made a phone call to BetterBraces, and it sounded like the company is falling apart. The people I spoke with were helpless and frustrated, just like me. If they had the option, I'm sure they wouldn't want to work for BetterBraces. They still don't know when my brace will ship, which is frustrating since I was never told it was backordered when I ordered it. No notification was sent to me either.

It's clear that BetterBraces is either very poorly managed or it's a complete fraud. Don't waste your time or money with them. Even if you have to pay more to another provider, it's worth avoiding the hassle and frustration. Steer clear of Better Braces at all costs.

I was recently referred to Better Braces by DonJoy for a knee brace sleeve. I was eager to receive it and began tracking my order immediately. Unfortunately, after waiting for two weeks, I discovered that I had received the wrong item. The item number didn't even match the one I had ordered. Frustrated, I started contacting the Better Braces team via email, but got no response. So, I decided to try their chat service.

However, my experience with the chat service was poor. I was informed that I would have to return the item at my own expense for a full refund - minus the shipping and handling cost. When I requested a phone number to speak to a representative, the chat was abruptly ended. I was shocked and tried to reconnect, but the service was unavailable. At this point, I was extremely aggravated and disappointed.

I didn't understand why I had to pay for their mistake. They shipped me the wrong item, and now they're asking me to pay to send it back for a refund. I'm out the $30 that I spent, and I still don't have the knee brace sleeve I need. It's hard to believe that Better Braces is not taking responsibility for their error.

It's important for me to share my experience with others. I don't want anyone else to suffer like me. Therefore, I suggest that you consider other options before choosing Better Braces. These people are crooks and very cunning. Their practices are unethical, and they clearly don't care about their customers. If you're planning to shop at Better Braces anyway, I might suggest filing a complaint with the card company to protect yourself.

After all that happened, I'm highly unsatisfied with Better Braces, and I would not recommend them to anyone looking for good customer service.

I am an avid fan of Better Braces online store for their sports-related orthopedic needs. I was referred by my physician to check out their ankle brace that is well-known in the market as the DonJoy Lace-up stabilizing ankle brace. At first glance, I was fond of its remarkable design and structure. However, after purchasing and wearing it most days, I immediately noticed that it started to fall apart. The material was fraying, and it was frustrating to see my money go down the drain.

I was not alone in experiencing this product's downside. An old review had the same concern as mine, but I didn't see any changes implemented by the store. It was disappointing because I expected more from the brand. The durability of their products should be their top priority, especially since it caters to athletes who need to rely on it during their games or training.

Since I was satisfied with their first purchase, I decided to order two replacements on their website. Unfortunately, after months of waiting, the shipment never arrived. I went to the local post office to inquire about it, but they said they could not do anything. When I requested for customer support from Better Braces, I was distressed to hear that they could not help me, and they suggested me to order another brace instead.

Though disappointed with the service I received, I did not lose hope in finding a suitable brace. I decided to look for another brand that could accommodate my needs and found one that had similar quality to Better Braces. The other brand's brace had the same design, yet it was more durable and reliable, and their customer support was commendable.

In conclusion, I would not recommend Better Braces to anyone because of their poor product quality and customer service. It is disappointing because they could have better service and products, but they failed to deliver.

Oh man, where do I even start with this site? Let me tell you, I was NOT a happy camper after my experience with Better Braces. I play soccer and I needed a new ankle brace after spraining three ligaments. I was hoping this site would have some good options.
First off, their shipping status was a hot mess. It was saying my order was both "processing" and "complete" at the same time. So, I'm thinking "uh, what's going on here?" I waited for a while and checked my PO box but nothing was there. That's when I got worried and started trying to contact their support. I called THREE times and sent TWO emails with no response. Nada. Nothing. I even tried to chat with them on Facebook - still no luck. Like, come on guys, can I get some help here?
It turns out they sent it via UPS, which doesn't deliver to PO boxes. I had no idea because they didn't give me a tracking number. So, my item got sent back. They said they would re-ship it with USPS but still didn't give me a tracking number. It was like pulling teeth trying to get info out of them.
The worst part? The call center is completely useless. They can only contact the warehouse via email, and the warehouse apparently runs the whole show. It's a total mess. I finally decided to just take the refund and move on. But get this - they only refunded me part of the cost and kept the shipping, even though it was their mistake in the first place! I was so frustrated. I wish I had read reviews before ordering.
Basically, this site is filled with crooks and scammers. I would avoid it at all costs. Trust me, you don't want to deal with this headache.

I recently made a purchase from Better Braces, and I must say, it was a disappointing experience. I bought a knee brace, but upon receiving it, I realized that the size was a bit too large for my knee. So, I decided to return it and get an exchange or refund. However, things went downhill from there.

To start with, I got contacted by Better Braces through email, and when I responded, I didn't hear anything back for weeks. I was worried about the status of my request, so I called them up. To my surprise, I was informed that I had not followed a particular email process, which was not mentioned in their initial message to me. I was quite frustrated at that point because I just wanted the process to be over. However, I complied with their request and emailed them again.

They finally responded with an RMA number, but I was asked to pay for the shipping myself. My brace was a bit over $28, but the shipping cost me over $7. I felt like it was a significant financial loss for me. Even worse, it took them almost three weeks to process my refund. When I contacted them again, I was told that I should have called them when I shipped the item back, which was never made clear to me earlier. Overall, it was a month and a half of frustrations, loss of time and money, and ambiguity.

To be honest, I was very disappointed with Better Braces. Their customer service was not up to scratch, and I felt like they made the exchange process unnecessarily complicated. After dealing with this experience, I felt like taking my business elsewhere. Personally, I wouldn't recommend doing business with them. Hopefully, they can improve their services, but until then, I wouldn't risk a similar experience.

I just recently had surgery to replace my Patella Femural, and I was in need of a new knee brace. After having used another manufacturer's brace for 3 years, I searched online and stumbled upon Better Braces, and ultimately found the Donjoy Bionic Full Stop brace. I ordered it and even paid extra for overnight shipping. I received the brace on a Wednesday and started using it. Just 2 days after, the brace broke. I immediately called customer service and was connected with Ann. She told me that I had to wait for 7-10 days for a replacement. I was taken aback and explained that waiting for 7-10 days was not possible and that it was a medical necessity. I asked her if I could just order another brace from their website and pay for overnight shipping. She answered with a "yes", without any hesitation. I was frustrated and disappointed with the policy. I sent the requested pictures of the damage, but couldn't reach anyone else in customer service. Even the local rep and manager were not reachable.

After 3 weeks of waiting, I finally received a replacement. It took longer than I expected, and I was hesitant to share my experience because I was afraid of retaliation and not receiving a replacement. However, I decided to post this review as a word of caution to others who may consider buying from Better Braces. The Donjoy Bionic Full Stop brace may seem like a good option, but their customer service leaves a lot to be desired. I recommend looking for another manufacturer that can provide better customer service and support.

In my opinion, finding a reliable and trustworthy manufacturer for medical supplies and equipment is crucial. Dealing with a medical condition can be challenging and stressful; therefore, you need a company that can provide reliable and efficient services. Better Braces has failed to meet my expectations, and I would hesitate recommending them.

I made an order at Better Braces (betterbraces.com) and unfortunately, the product consultant provided an incorrect size. After contacting their customer support team, I was able to order a replacement. However, I was charged the wrong amount on my credit card.

I want to address the customer support team members - David, Katie, and Joseph. I think they need to be retrained as their support level was subpar. I am highly disappointed in the lack of assistance I received from them.

To make matters worse, Better Braces promised a promotional deal, but failed to follow through on their promise. It is very frustrating when companies make promises that they cannot keep. This is simply unacceptable, and I refuse to do business with them again.

In conclusion, my experience with Better Braces has been less than satisfactory. I urge them to improve their customer service procedures and to honor their promises.

I bought two braces from Better Braces for my mom. When I returned the same box I received, they gave me two different return labels (not sure why they did that). It has been two months and I am still fighting to get my money back. Every day, a different person "handles" my case and asks me for the same information that I have already provided a million times. I am getting frustrated with this process and would not recommend buying from Better Braces. It's been a real hassle trying to get my money back.

Better Braces? More like Better Avoid! Spare yourself the agony of dealing with this sorry excuse of an online store. I recently made the mistake of ordering from them because Amazon was sold out of the product I needed. Big mistake. Not only did Better Braces also not have it in stock, but on top of that, my order arrived a whopping day late despite paying extra for 2-day shipping. When I tried to reach out to customer service about this, they had the audacity to try and tell me that 3-day delivery is the same as 2-day delivery. Um, what? Talk about false advertising and blatant dishonesty!

In a nutshell, my experience with Better Braces was an absolute nightmare. They are definitely not worth the trouble, especially when you can find the same products on Amazon or other reputable sites with reliable delivery. Trust me, save yourself the headache and take your business elsewhere.

I recently gave Better Braces a shot and I must say, I'm pretty disappointed :( I was hoping to purchase a few products from them as their website seemed to have a good selection, but imagine my surprise when I got no response from them at all! I tried emailing their customer service center, I called them at least 6 times and left messages, and I even made a post on their Facebook page, but still, no response. I'm feeling pretty ignored here, like does this company even care about its customers?

I'm just glad I had a question before actually making a purchase because otherwise, I could've ended up not receiving my order after paying for it. That would've been so frustrating and kind of ridiculous tbh. I don't know what's going on with this company, but they seriously need to step up their game if they want to keep customers and attract new ones. Hopefully, they'll get their act together soon because this kind of customer service is just unacceptable.

I gotta say, Better Braces is a real find. They got knee braces that can help with knee problems like osteoarthritis and ligament instability. And the best part? You can get 'em online! Now, I ain't no expert but I know people who needed knee braces. Its an important piece of medical equipment--so you gotta make sure it's the right fit and all. That's where Better Braces comes in, cause they got real pros on the job.

I even talked to an expert on the phone to get more info on the product I needed. And let me tell you, there were no problems with the product when it came in the mail. Fit nice and snug. Plus, they got clear instructions on how to use the brace, so even a dummy like me can figure it out no problem.

So if you need a knee brace or any kinda medical thing, go to Better Braces. They know their stuff.

So like, I was ordering this new knee brace cause my old one was like falling apart and what not. I found Better Braces online and decided to give em a try, ya know? Anyway, they shipped it through UPS and I usually pick up my UPS stuff at a mailbox place, but for some reason they said UPS wouldn't take it so it got sent back to Better Braces. And get this, they said UPS refused it...like seriously? That seems crazy weird to me, like they must have labeled it wrong or something. Anyways, they blamed UPS but in the end it cost me a lot of money - $310 to be exact. Ugh. So the brace is, like, fine and all, but dealing with their customer service is a total drag.

I had a really bad experience with Better Braces. I ordered two Don Joy Ice packs and got them in the mail, but they were under recall (found out later when they burst). When I tried to contact Better Braces by phone and email, they refused to answer. I sent the package back via FedEx with a valid tracking number, but they still refused to acknowledge that they received it. Instead, they blamed me for the problem.

In my opinion, Better Braces is a scam business that you should avoid at all costs. I have filed a complaint with the BBB and the Chambers of Commerce, and I recommend that you do the same if you have had a similar experience.

I have been dealing with Amanda Scott in their Sales Support team, and she keeps "promising" to call me back, but so far, she hasn't. If you are thinking about ordering from Better Braces, I suggest you think twice. They don't seem to care about their customers.

I gotta say, I had high hopes for Better Braces (betterbraces.com). Got myself a knee brace and gotta hand it to them - shipping was fast! Props! But, dang, this brace ain't cuttin' it for me. I tried to initiate a return since June 2 (that's over 10 days!), but it's just crickets on their end. They keep telling me to email them to start the process, but I done did that and still no reply. Their customer service is straight-up trash, lemme tell ya. I even tried that "chat" function and had some dude on the other end, but as soon as I told him about my email woes, he straight-up ghosted me and ended our chat. Like, that's such bad juju. Smh.

I ain't gonna lie, my experience with Better Braces ain't been the best. I was all hyped up to get myself a brace and decided to order it from their website on September 17th. I even paid extra for expedited shipping 'cause I wanted that thing ASAP. But boy, was I in for a surprise!

Come September 26th, the status of my order still said "in process". Ain't that a kick in the head? I mean, if I knew they weren't gonna ship it right away, why would I bother paying extra for shipping? You dig?

So, I tried calling their customer service line but nobody picked up. Ain't that just great? What kinda customer service is that, I ask ya?

But I didn't give up that easily. I sent them an email that day and waited for a response. And guess what? It wasn't until freakin' October 4th that I got a response back from them. A whole dang week later! They tell me that my brace is on backorder, which they never told me when I ordered it. Can you believe that? And to top it all off, they said they couldn't cancel it 'cause it was already picked up by UPS. Ain't that a joke?

Honestly, I ain't impressed with Better Braces at all. They ain't transparent with their customers, their customer service is non-existent, and their shipping is a scam. If you're thinking of ordering from them, I suggest you look elsewhere.

Better Braces, man this business be lacking in customer service. I needed to buy a knee brace from their website, yo, and when I put in my credit card deets it said they was wrong, so I kept trying until I found out that the payments actually went through every time. Damn, that is some messed up stuff. Plus, they got the wrong number for their company on their website, it's all pointing to some other Canadian brace place. What is even going on, Better Braces? I tried to reach out with an email, but they ain't hit me back after a whole week. This is not how you treat customers. I'm thinking about getting a lawyer up in here. Better not be buying nothing from this janky website, ya hear me?