Bharat Sanchar Nigam [BSNL]’s earns a 2.3-star rating from 283 reviews, showing that the majority of telecommunications users are somewhat dissatisfied with service.
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Employee of BSNL Useless
I have taken recently landline of BSNL and Internet connection.
BSNL employees are not working at all. The work invironment of BSNL is not good and they do not work at all. I think BSNL should be privatized to get benifit for INDIA and all customers.
BSNL employees takes money for the landline connection.
All TV channels should do sting operation against BSNL employees.
My exchange still does not provide with broadband services
I am registering this complaint under frustration on the services available from BSNL telecommunications.
I have applied for a broadband connection at my nearest service provider(vaniyamkulam BSNL exchange) For a broad band connection for about six or more months. I haven't yet received a connection. Its a pity that the largest service provider cant look forward for a connection so seriously. My nearest exchange i.e Ottapalam exchange provides for the connection to everyone who applies for it within 1 month... Still our exchange has not replied for my application...
Terrible experience
I guess customer service has different definition for BSNL. It shall be named customer harassment. Each guy tries to pass the buck by giving a number to call and it means customer issue is resolved to them. They oblige you by picking up the phone for you. I have called on following numbers so far 1500, [protected], [protected], 2845155, [protected], 2847511, [protected], 080-[protected] I have talked to different officials in BSNL. Every time I call if luckily someone picks up. I could guess the response now. People will give another number and drop off without giving any proper response. They even won’t listen to you properly. Single number shall be there and they shall resolve the issue by reaching out the proper person themselves. As a consumer why shall I be running about the people? Suggestion there, outsource your customer service.
Visiting Exchange (not fruitful either):
I had first time visited Indranagar exchange to apply for a connection. My application was reject and was told to get address proof from my employer. I got that in 2 days and visited Whitefield exchange on 21/06/2007. To my wonder they responded they don’t accept company letter as address proof now, No coordination. Reluctantly, they accepted my application after so much insistence.
After that I have visited Brookfield exchange twice getting time off from my private job. Last I visited on 16/07/2008. I was stopped to meet any official as some meeting (I guess some fight) was going on. I was asked to meet a lady. She finally told me it’s not done because of port issue. I had got the same response when I visited the exchange 2 weeks back. I have read on many blogs common excuse of BSNL port, cable or modem issue. What do you expect here customer go and buy a port himself. By the time I tried to turn back to senior official in exchange. They were not in good mood so refuse to meet (I guess Mr. Gondavar). I finally had to give up and come back. I have no interest in going to exchange again and have a humiliating experience there.
Ad Campaign:
BSNL puts a lot of money in doing ad campaigns. Please understand nothing can give you customers more then word of mouth. Now, I understand fully why people don’t suggest BSNL even if BSNL has the best schemes for broadband.
Low Motivation level of BSNL employees:
I have painfully interacted with at least 10-15 officials. One can say immediately they have no motivation for the job.
Finally I got disconnected my phone lost all my hope 080-[protected] on 26/07/2008 and applied for Airtel on 26/07/2008. Person came at my home to get the form filled and to my surprise I got everything setup and running on 27/07/2008 (Sunday). This is called service. Thanks Airtel team, you have contributed a lot to development of India.
TATA's and everybody ot there pls don't do the same mistake as you did taking over VSNL BSNL IS A VIRUS AND IT SHALL BE QUARANTINED.
today i am in full mood. i will start from begining. i applied for a broadband connection, after ten to fifteen visits to bsnl office atlast they provided it. but this horrible story didnot stops here. net came for only fifteen minutes and absent for whole day. when i complaint about this they convinced that next day it will be alright and this drama continued to about twenty days and at last when i went to office to disconnect it there are three workers in the office all busy on personal problems. the telephones provided to listen customer's problem, these people are solving their personal problems and this conversation goes at least for half an hour. at last one of them stops being judge and i went to him and he said go to that man when i reached him he was talking on phone i waited for twenty minutes and when he stopped and saw me, he send me to the third man and the third said this problem will be solved the next day. now you can think next what will happen.
PLEASE DO NOT GET CONNECTED TO BSNL BROADBAND SERVICE. or get ready to be mad.
THIS IS THE WORST SERVICE THAT I HAVE IN MY LIFE PERIOD. IF THEY CONTINUES THIS ONE DAY THEY WILL BE SURELY CUSTUMERLESS AND WILL REGRET IN FEET OF CUSTOMERS.
I am having the Braodband connection since Jan31, 2008. But I am facing a typical problem that my broadband is working with computer but my telephone is dead. I am able to surf through the same connection. what could be the reason. Local exchange is facing difficulty to solve the problem. Inspite of number of reminder they are unable to solve the problem.
kindly expedite the matter.
BSNL Brokefield service is the worst service provider. I am really suffering because of there service providing.
I applied for BSNL 750 unlimited plan on 05 Oct 2010 now its 5 march 2011 and continuing ... but still i am with no internet connection ...
I am getting irritated with there service ... already paid there amount long back ... then also don't know why... if they are not able to provide the service please stop it ... but don fool people like this
s i too face the same prob for the past one week.. net is connected but always server found error or it shows server not found...plz do...
Couple of days ago my internet connection was lost. As guided by the BSNL staff i how ever got it back by re configuring.
Now i am not able to check my usage data, when i try to get to the portal the page does not show but the notification 'forbidden' sec. I is important i check the usage, because three years ago, i got a huge bill, some thing like Rs 25, 000 and more, i had to make a dozen trips, make un necessary payment, reconnection charges and it got resolved after three months! I suspect that some thing like that may happen again.
Can you please help me?
Lt Col (retd) GV Sreedhar.
080-[protected]
dead of telephone no. [protected] from last 27 days
dear sir,
we have carries out complaint in your BSNL office at alwar Bacause of our tel no. [protected] is dead since 27 days.
After reminding many times at your Alwar office the Probelem has not been short out. the Probelem is still pending.
Now we want to draw your attention in this regards kindely look in to the metter and do needfull
Thanks& with Regards
chandra prakash gupta
kindly seen our line so that phone may be used. my phone number [protected].
dear sir,
we have carries out complaint in your BSNL office at alwar Bacause of our tel no. [protected] is dead .
.
Now we want to draw your attention in this regards kindely look in to the metter and do needfull
Thanks& with Regards
Baishakhi Das
Frustrating delay in shifting & non-functional phone
I'd applied for transferring my BSNL phone+ Broadband from Jayanagar to Marathahalli area on 3rd Nov, 2007. However, after 2 months, nothing moved. In the meantime, I also lost the acknowledgment receipt. When I went to the local office, they said they can't track the request without the receipt & forced me to lodge a new request.
I lodged a fresh request on 9th Feb, 2008. Since the original request wasn't processed, I ended up paying tariffs for the 3 months as it was the pre-requisite for processing the new request further (crap!). After 4 months of numerous follow ups in various BSNL offices, a person came and installed the landline on first week of June. When I asked about the broadband connection, he said another person will come & install the same.
Again 1.5 months passed by and the broadband is still not installed. The phone has worked only for a few days in this period & is generally dead. I've been to BSNL office enough no. of times to have lost all faith in it's system. The phone calls never gets answered & the employees have a general 'don't care' attitude. The web-site's complaint form leads to a error page and the call center reps can answer only very limited queries & direct you to the local BSNL office for every other thing.
I'm frustrated beyond imagination & have lost all trust in this company & it's services. Please treat BSNL only as your last option as it may lead you to cry forever.
Mobile service of BSNL at Place Pandavpara Distt. Baikunthpur, Korea, Chattisgarh is not giving proper services. Always tower problem occured. some time it will zero for 4-5 days. We have informed & complaints to SDO(Telecom), TDE(Telecom) Ambikapur, Surguja, CG & CGM (Telecom) Raipur, CG but no action taken by concern deptt. They said we are arranging BTS for replacing. All mobile subscriders of this area are not happy and going to another service like Airtel, Idea, Reliance. It is very much surprising that why BSNL deptt. are not taking action for providing stable service to this area.
Please take this matter serious and help for proiding proper service for us.
Exchange & Tower location : PANDAVPARA
Connected to Exchange : BAIKUNTHPUR
DISTT & STATE : KOREA, CHATTISGARH STATE
PIN : 497331
Dear sir this is complaint of your employ name dilabag singh(lineman) work under officer Surinder singh (Muradpura, Miller ganj area) Its a case of my office phone no.2538824 my phone si dead forutunately mr.dilbah repair some other telephone stand on the road. i request him check my no.and solve my problem.mr.dilbag accept my request do good job and and make my phone o.k.Second day he come my office and and sit i read his face demand the money but i ignore his desire.he leave my office and deactivate (dead)my phone again. Try to understand sir this is office phone no.and i think you know very well importance of phone in business work. i also register my complaint in bsnl telephone exchange My complaint no.is 43420 you check your complaint data Now sir tell me are you take any action against dilbag singh. my request dont discard his job only teach a lesson do his job honestly. reply soon if you ignore my complaint then i contact ur Main Branch of BSNL Company.one complaint detail send on chandigarh My alternate no. is 5118341 Thanks (RAJIV)
DEad Telephone
My telephone number [protected] is lying dead for about two weeks but bsnl, bihar circle is not taking any action to rectify the problem. Actually I am also a Broadband user and should be given top priority to correct the disconnection.Please just don't display the complaint but do something concrete to get the grievance redressal.
Thanks.
Sir,
My telephone is not working for the past 8 Month. My telephone number is [protected].I have Complaint BSNL many times regarding repairing the telephone connection many times, but there is no response from them? I called line man and field engineer. Even then they have not repaired the fault. This problem arises again and again after few days. Very poor Service!
from 8 month i did't received my telephone bill when i m calling about bill our near exchange he saying your bill not coming from main exchange also i sent e mail to Phulpras SDO but no response
Please kindly look into my problem and help me to avoid the rental for this period.
thanks & best regards
Shahnawaz Alam
MY BASIC TELEPHONE NO - [protected] LOCATED AT MY RESIDENCE LALIT LAXMIPUR UNDER THE CONTROL OF RAJNAGAR TELEPHONE EXCHANGE, DISTT. - MADHUBANI(BIHAR) IS NOT WORKING FREQUENTLY IN ABSENCE OF POOR LOOK AFTER OF EXCHANGE AUTHORITY.
PRESENTLY THE CONDITION OF TELEPHONE IS DEAD. WE ARE FACING A LOT OF PROBLEM IN CONTEXT OF COMMUNICATION WITH OUR RELATIVES OR ANY USERS.
NOW A DAYS COMMUNICATION IS PART OF HUMAN LIFE IN SPITE OF THAT YOUR RAJNAGAR TELEPHONE EXCHANGE ARE NOT TAKING ANY INTEREST TO LOOK AFTER THE PROBLEM OF TELEPHONE USERS.
KEEPING IN VIEW I REQUEST YOU TO KINDLY RECTIFY THE PROBLEM OF AFORESAID TELEPHONE NO EARLIEST & OBLIGE.
THANKING YOU
YOURS
ARBIND KUMAR JHA
FOR
LAKSHMAN JHA
EX DIVISIONAL ACCOUNTANT
AG (BIHAR)
VILLAGE + PO - LALITLAKSHMIPUR
RAJNAGAR TELEPHONE EXCHANG
DISTT. - MADHUBANI(BIHAR
My telephone is not working properly for the past 1 Year, The problem is that it is Very Noising Line, & we are not able to Talk Properly with the othet. My telephone number is [protected].I have Complaint BSNL many times regarding repairing the telephone connection many times, but there is no response from them? I personally went and met the line man and field engineer. Even then they have not repaired the fault. This problem arises again and again after few days. Very poor Service! Please kindly look into my problem and help me for this.
I am Zoha, today i live in delhi . I call in bihar at home ph no-[protected].
But If I call from Airtel, Mtnl, Relience, Idea Mobile then Call is not going on.But I call from Vodafone then Mobile is working fine.
Please rectified the problem immediatly. This is new no of Bihar .this is came from last 10 days.
Plz call me at [protected]
Zoha
I Sanjeev kumar jha, mobile no.is9470880846. want to complain that your service in our area is very bad in our area anybody can not make any local call.and your network coverage is too weak.if i can not do a local call than you say why anyone chose BSNL mobile. than you, i think you will care about it
Sir,
My telephone is not working for the past 6 Month. My telephone number is [protected].I have Complaint BSNL many times regarding repairing the telephone connection many times, but there is no response from them? I personally went and met the line man and field engineer. Even then they have not repaired the fault. This problem arises again and again after few days. Very poor Service! Please kindly look into my problem and help me to avoid the rental for this period.
- With regards,
BIMAL NARAYAN SINGH AT+P.O – SUGAUNA.
VIA-RAJNAGAR, GHANGHAUR.
DIST-MADHUBANI. (BIHAR).
Landline connection not working
We have bsnl telephone at home from last 20 years and the phone is not working from lass 6 months. The telephone complaints there is no response.
Dear Sir,
This is just to inform you that our BSNL landline telephone line is disconnected due to non payment of bill, But we have not received the bill yet after December 2008. This just to bring to your notice that we are not receiving the bill before due date as we have collected the Dec.08 bill from our nearest telephone exchange office. As it is not possible & convenient for us to collect the bill everytime from your office. Pls look in to the matter as it is unnessarily creating a problem .
Phone No. 020 - [protected] - Dehu Road, Pune 412101.
Dear sir,
This is to inform you that my internet is not going to disconnect.
Please look into the matter immediately.
Regards
suman
tel:- [protected]
Mobileno. [protected]
i have a bsnl landline (020 [protected]), while making or receiving calls, there is humming sound in the line.
this problem is persisting from last 1 month..
kindly look into the matter urgently..
regards
kanthale
dear sir, i regret to inform you that my telephone & net services stop without previous notice. although i paid all the bills regularly. since last week i am unable to work or interact with the people. though i complain to the head of bsnl office-Bhusawal-dist.-jalgaon khandesh -Marahrashtra. But also, i could get response regarding this. so in this connection, i request in your majesty to direct in the matter & obliged. thanks,
We have bsnl landline conncetion since 5 years,
the phone is dead since one week, we have submitted query also, but there is no response till today.The Landline number is 040-[protected].
We will be thankful for an early response.
I got two bsnl landline (1) 079-[protected] & (2) 079-[protected]. There was not working since last two months. I have Complain To BSNL Office Vatwa. But not responce. So, Please Sir I request to run our Bsnl Land Line Phone .
Thanking You,
Sincerely your's
V.M.Patel
Poor service, worse customer service
BSNL Dataone is one piece of ### Broadband service period. For the first 3 weeks since I signed up, I got no service or extremely frequent disconnection. No Customer Service number for Pune. The "toll free" number was always busy. I finally called on the number they used to call me, in order to establish a connection when I had made an application. Every time they would ask me the nature of problem and take down my details and promise me some action. Things moved only after I threatened to terminate the connection and make a formal complaint. Even now, I have slow internet speeds, frequent disconnections or no connection at all. I got disconnected 3 times while writing this complaint.
I will not recommend this Broadband service to anyone.
complaints registered locally but no improvement.
Automatically BSNL tune activated on mobile
I am Ashish from Indore Today on 04th of july '08, I got a message from BSNL "Thank you for choosing BSNL Tunes. You will be charged Rs. 20 as monthly subscription fee in your current bill". I was not dialed any no., not sms any thing even not press * button then how can the service activate on my mobile. Costumer Care says we can't do anything (they always do nothing).
sir pls deactivated my caller tune my mobile no is [protected]
ply send me AAO NA(female) from kyu ho gaya na..
Sms BT DACT to 56700 to deactivate service
best wishes
Valli
www.dearchennai.com
JANNETUYAJANNENA
I WANT A HELLOTUNE OF JANNWTYYAJANNE NA
Net is not connecting, modem problem
Lodged Complaint on 26.6.08 with registration no. 7631. As per the telephonic inquiry with the concerned at phone No.[protected], it was told the complaint nature indicates that the modem is not working which will be replaced immediately. Inspite of repeated reminders, so far no action or no feed back.
my Broadband connection is very slow
dear sir
my telephone no is [protected] i am from coimbaotre i am not getting Bsnl BB for the last
two days kind ly to the needful
my mobile no [protected]
I got broadband connection before 1 month but there is discontinuity in dsl... I have compained several times, but they told "In your area the broad band wont connect properly.., You better change to will phone"... i didn't expect this answer from them... i think they are useless fellows... so any body pls tell me what to do...
my user_id & password is shown wrong whenever typed .
IT HAS BEEN COMPLAINED SEVERAL TIMES, BUT NO SATISFACTORY RESPONSE WAS HELD.
SO, PLZ SOLVE THIS PROBLEM OF MINE AS SOON AS SOON AS POSSIBLE.
TEL. NO. -[protected]
i do agree with the negligible attitude of BSNL service provider. They are making things more complex for eg. if we want to check the uses record we cant get it easily. They frequently change the website address used to check the uses of Broad band.
My Land line No. [protected], I have Broadband connection. Past five month there is a connectivity problem from evening 6 PM to morning 6 AM. Recently day time alos problem. I put complained to near exchange. but there is no improvement. Normally I am using night time only. I need imme, action to solve the issue or remove the connection. What is the formality?
thanks with regards,
R.Mariappan
I have a bb of unlimited plane and i compliant no.of times for the" discontinuity in DSL link "to JE of Rajahmundry, but there were unable to solve the problem.
pls make it use for me.
Phone out of order from 20 days
Our phone is out of order from 20 days. Our number is [protected]. The complaint is that the phone rings, but nothing can be heard when u try to talk. There is a hell lot of disturbance. Looks like the wires are worn out. We are BSNL customers from 10 years now. 10 complaints have been registered for the latest issue we are experiencing. The online complaint number is an utter waste. It keeps giving the same confirmation number 2004 or 0304 whenever you try to register a complaint. No action is taken. I also called the Junior Engineer at [protected] and informed him about the issue. He plainly refused to do anything about it until a complaint is registered online. In his records, there were no complaints registered by us.
When the system itself is faulty, how do you expect us to log a complaint. The person was not at all friendly on phone and is highly inapproachable.
The phone is still bad. It has not been corrected. Hope someone responsible would read this and try to help.
The complaint has been investigated and resolved to the customer’s satisfaction.
Our phone is out of order from 20 days. Our number is [protected]. The complaint is that the phone rings, but nothing can be heard when u try to talk. There is a hell lot of disturbance. Looks like the wires are worn out. We are BSNL customers from 10 years now. 10 complaints have been registered for the latest issue we are experiencing. The online complaint number is an utter waste. It keeps giving the same confirmation number 8555 or 8570 whenever you try to register a complaint. No action is taken. I also called the Junior Engineer at and informed him about the issue. He plainly refused to do anything about it until a complaint is registered online. In his records, there were no complaints registered by us.
When the system itself is faulty, how do you expect us to log a complaint. The person was not at all friendly on phone and is highly inapproachable.
The phone is still bad. It has not been corrected. Hope someone responsible would read this and try to help and call me [protected]
my landline phone no. [protected] is not working from last 7days. Ihave complaind to 219005 again &again.But my complaind is not attending.please order to attend mycomplaid & action against area Lm due to delay the complaind.
My telephone [protected] is not working in the last 2 weeks.
My telephone 044 [protected] is not working from 02.09.2008. Additionally my area phone Nos. arount 10 Nos are not working for the past 10 days. A rent debate may also be given for the period of non working.
Didn't get internet connection
I took a WLL connection (No. 044 [protected]) on 3rd Mar 2008, mainly for internet. Till now I didn't get the internet. Whenever I asked them, they are saying modem is not available. The plan I'm in is a Combi Plan which has an unlimited internet access with some free cols. It's their mistake of not providing modem for such a long time. But I was made to pay bill for internet usage as well. It was so unfortunate that a Govt company cheating its one people. Now I was so frustrated that I want to return the connection.
I took a WLL unlimited Internet connection No.[protected] on Dec/2011. But the said WLL connection not working in my Desktop and Laptop from the beginning. So, I humbly request you kindly solve the problem of my net connection as soon as possible.
Thanking you.
Yours sincerely,
Mr.Pawan Bora,
Mobile No.[protected]
Sibsagar-785640, Assam.
I took a WLL connection (No. [protected]) on 13th Sept 2011, mainly for internet. The WLL device shows its signal strength correctly, but till now the phone is not activated and I didn't get the internet. Whenever I asked them, the authority saying it will activate within hours. Many times I complainted to the BSNL Trippunithura exchange([protected]) but they didn't respond to my complaint.
I request you to take necessary action to solve my problem.
Yours faithfully
Manesh Babu([protected])
i want network connection
Refund of Security Deposit
I had submitted duly filled application for surrendering of my BSNL Telephone line (91-20-[protected]) on 28 Jan 2008 as I had shifted from Pune to Mumbai. I had mentioned the address to which BSNL was suppose to send the Security Deposit Refund Order cheque. Till 8th May 2008 I had not received the refund cheque, I had to visit to Pune to check the status of my refund order.
I visited telephone exchange to check the status, here they asked me to go to Shankar Shet Road Telephone Exchange. I reached this exchange at 1:32 PM which is late by 2 mins from their lunch hours. I was asked to wait outside till 2:30 PM. After 2:30 PM I went to check the status, I was suprised to see that the cheque was returned from installation address to BSNL since 22nd Feb 2008. Even after mentioning the new address, BSNL sent refund cheque to old address. BSNl represntative was not at all concerened about the dealy and said to me that the cheque would have been kept in cupoboards till subscriber does not come here.
Due to negligence from BSNL side I had to visit Pune, take holiday from my work. In order to send the cheque to new address BSNl representative have to edit the customer profile. To avoid the pain in updating customer profile BSNL sends the refund cheque to old address. Customer has to visit different telephone exchanges to get there money.
I think BSNL has to now bring change in their working culture to be in this competetive market.
Regards,
D P Bhat
I have surrender my landline number [protected]. My security amount was deposited because I was holding Postpaid BSNL number [protected].
Now, this Postpaid BSNL number has also been surrendered on 23th Aug '08 and got another lifetime prepaid of amount Rs. 190.
You are requested to refund my security/balance amount and forward the same amount on the following address -
Major Mohar Singh,
Qr. no. A-3, 3/4, Transit Mess,
BEG, Kirkee,
Pune - 411003
Broadband connectivity
Broad band services was provided to me on 30th April 2008. However after two days i.e. from 02nd May 2008 the adapter connected to modem provided by BSNL is not working. Complain was lodged over phone and also in person. After a lapse of more than 10 days still there is no response. But I have received the bill to be paid towards the modem charges and services charges.
N.Ravi Kumar
sir recently i took a modem for bsnl broadband connection, this modem configure from bsnl office and connect with my bsnl land line, but not get Internet connection.i enquire in exchange and they given a answer was "they need to fix some parts or (setting some programs) in exchange for connecting my internet connection.is it true or jest a fake ?
i have broadband connection
my number is 033-[protected]
i have booked my complains personally as well as 198
but they are unable to solve my problem
my plan is home+ 750 unlimited
APPLY FOR NEW CONNECTION 14/11/2011 BUT ONE MONTHS PASSED I DID NT GET MY BROADBAND LINE..PLEASE SOLVE MY PROBLEM QUICKLY...
hello friends
I was also face this problem showed error no.676 and error no.678
i waana suggest u something which can be remove ur problem.
First of all make sure ur : user name and password
bothe are correct, if yes
then in dial up connection under options tab increase the "idle time before hanging up" to maximum like 24hrs.
then under security tab select : "Require sequred password".
hope this will help u to remove ur problem.
thanx
i have broadband connection
my number is [protected]
i have booked my complains personally by mobile phone, docate no. L6599 dated on 13-04-2011, but they are unable to solve my problem till now.
my plan is home+ 750 unlimited
my problem is broadband not working properly
adsl link on my modem not become remain steady [on/off].
please kindly do favour for solving my problem for continues use problem for the broadband servise
Respected Sir,
With due respect and honour I beg to state that I myself Sontu Sow is a BSNL Broadband customer, My Phone no is [protected]. Service ID no- ss3254256170. My current plan is BB-Home Unlimited 750 Plus-Combo. Now a days my broadband connection speed is very slow, 8 to 12 Kbps. Before it was 80 to 100 Kbps. So therefore I request you to kindly take appropriate steps to solve the problem.
Thanking you.
Yours faithfully
Sontu Sow
BAMUN KHOWAS KULI
P.O.- JHALDA
DIST- PURULIA
PIN- 723202
BSNL Customer ID- [protected]
My Phone no [protected] My complaint is everyday 6 to 8 Hours the broadband conetion is disconted. This problum face from last 6 month I complaint many times to deptt. but I can not the best solution till date
sir
In recent Days I take a connection of broadband of bsnl but the coonectivity is not there .so plz resolve my problem.in jhotwara exchange employees is not doing his work...plz i have face lot of problem...
I have applied for broadband internet connection on 25th of july in Bangalore. I have been dumped with useless instrument at home for which the number(080-[protected]) is alloted but still connection is not given it is already 14 days now but still i dint get my broadband connection. When I call them they give me all the numbers(6 to 7) to contact the concerned person but never could able to speak to right person. Whats frustrating is I dint get any call from BSNL atleast once for letting me know my status.
My concern is if this the way (lazy) BSNL treats its customers then I won't see many days left when all its business moves to other service providers like AIRTEL/ TATA/Reliance.
i have a broadband connection with the telephone no. 0522-2252051but i am really facing problems in connecting. the link fails number of times due to which i am unable to be with my work. Hope to see a proper responce from you. I also contacts personely SDO, DE Bhadewan but not solve internet problomes. internet is disconnected every 10 minutes. shiv shanker srivastava 255/34 kundri rakab ganj lucknow
My telephone number is 080- [protected]. My bsnl broadband connection is down for the past 5 days. Inspite of calling up their help desk number several times it is not fixed. (PPP down)... I've been having nothing but problems ever since we changed to the unlimited usage scheme. What must I do to fix this issue?
The great BSNL Dataone broadband service scam
Bsnl service in pune gets on you big time.
Firstly they outsource the modem installation to a private firm. Customers who don't better opt for the 'help' offered.
It's ok you would say.
But what do you make of this ?
It's been over 10 days since our connectivity is down. I figured it was a problem from the service as the 'link' LED would blink for some time before going down. This cycle would repeat without it getting steady.
So it's a connection problem I deduced. The log messages in my laptop (a fedora core 7 installation) confirmed the same.
How does one lodge a complaint?
Well the official number is 1500 which is offered for namesake and you can be sure that nobody will be there to either register or follow-up your complaint.
Ok, no problem you may say. Let's go to the office. The office is located opposite the Enfield showroom, adjoining the post-office (for our area).
One thing that strikes you is that there is no process for registering and handling complaints at the customer care centre itself. Still, an official gives us his word that he would send over a line technician to check our connection.
Well, let's see what happens now.
The line technician comes to our home, presumably checks the telephone line and deduces that the line is ok and that it is a modem related problem. He didn't even need to switch on the modem or do anything with the PC (SO HOW ON EARTH DID HE DEDUCE THAT IT IS A MODEM PROBLEM?). This was done in my absence and my mom didn't know how she could any better.
The line-technician gives my mom a reference to the firm that handled the modem installation.
Well, Well... things are not going good
I take my laptop and modem to our good neighbour's home whose bsnl dataone connection is fortunately up. I hook up and presto, the link line is functioning normally. I check the log messages and I see that the link is up alright.
A call to the modem installation firm at 020-[protected] has me talking with a guy who claims that he can sort out my problem despite me explaining my best that it is NOT A MODEM RELATED PROBLEM.
He say's that notwithstanding the nature of the problem he can fix it but his service is a paid service for a nominal amount of Rs 150/-
Why make a fuss for 150 Rs/- ? Why make a fuss at all if your connection goes down periodically (every 6 months, almost precisely).
Why make a fuss if almost every other consumer of this service encounters this kind of a problem and is having to shell out his money for a problem that's not his creation?
I think the only reason is that the broadband service is good. Just that the customer service ensures that the consumer gets a NIGHTMARE OF A SERVICE.
Portal ID not recognized by service provider site for checking download checking.
Sir i m not able to send the mails by using Outlook Express. and sir tell me how i get Data One E-mails Account.
hello sir
i have broadband connection .when i take 500 home plan .but my beling is to high near 15000 i pay then not inform also u r beling will be come that much .know i chnage plan 750 home ul . that they say unlimited but i want conform in that same prob will not come so pls give some sultion thanx
I do agree, BSNL staff is not customer friendly.
O.k. TRY this.
Power cycle your modem by
Turning off power supply to your modem for one minute and then restarting your computer.
Mostly, your modem will start working.
I am using broadband plan 250. I used to check broad band usage daily, but for phast three days it doesnt shows the usage.. It shows only the past third day's usage only.. Please tell me whats the problem occured..
i am write my complint on net but no body taking resposblity what is ur service can chek my internet my land line nuber is [protected] pleaser chek.
bsnl noida complaint number required
I need BSNL Noida Complaint Number for Noida, Sector 34 to be specific. I have been trying a number [protected]) with me for last 2 days, but nobody is picking up the phone.
Read full review of Bharat Sanchar Nigam [BSNL] and 17 commentsdemanding bribe
Dear Sir,
With due regard I want to bring this to your kind notice that since the BSNL department of Jodhpur is causing lot of harassment to me and members of my family in matter of raising bills, recoveries, over billing, demanding money (bribe) to settle the claims, missbehavior on telephone etc.
The following are some of the examples :
1. I applied for telephone connection in my name Vipin Bihari Goyal, after installation I was informed that my telephone number is 2716634 about four months back and now today on dt. 3.5.2008 the department again informs me that my phone number is 2716095. In the past also such changes were made and huge claims were raised against me. There is some manipulation or trick by which the outstanding claims of one person are made the liabilities of other person. One such case of Paliwal STD Booth at Deonagar Road, Jodhpur was published in News Papers and I suppose that some similar type of trick is being played with me also. Kindly conduct a detail inquiry in this matter, so that action can be taken against them.
2. Since I am working as FA & CAO in Rajasthan State Government Department, I am frequently transferred from one department to another. On such occasions my resident telephone also needs to be shifted . Every time the authorities of BSNL delay the matter and cause lot of harassment. They remove the telephone of the old department the very day but do not install another telephone of new department where I have been posted for many months.
3. For example when I was posted in Rajasthan Aayurved University, Jodhpur the official telephone at my residence was 2711442 and during my posting in that department from July, 05 to July, 06 bills of very high amount were raised since government permits only 200 calls per month. I have to deposit that entire amount personally from my own pocket. When the authorities of BSNL were contacted they said that there is some technical default that we are trying to remove but no correction were made and I deposited amount worth 50, 000 to 60, 000.
4. One telephone in the name of my wife Smt. Pushpa Goyal was install at my residence 11/634 Chopasni Housing Board, Jodhpur and its number was 2701485 for quite a long time we were regularly making payment of the bills. Ultimately for the month of August, 2005 to Nov., 2005 BSNL raise the bills of Rs. 10516/-. We were so fad up that we requested the department to adjust security amount with interest against the above pending bill and can take balance amount from us. But the authorities of the department demanded bribe specially Senior AO Shri Paliwal was adamant that either I pay bribe to him or he will lodge an FIR in the police station. Since we wanted to discontinue the phone, which was our legal right, so we continue to request to adjust the outstanding amount. He even sent two persons to our house that threatened my family members and misbehaved with them. Ultimately Shri Paliwal made a complained to Police and we being law-abiding citizens deposited the amount on 30.4.2008.
5. We have also received a notice for outstanding recoveries for Rs. 1140/- for a telephone No. 2704873 in the name of Smt. Pushpa Goyal. This telephone was never install at our house.
6. I informed to General Manager BSNL Jodhpur Shri Anupam Sriwastava vide letter No. 2660 dt. 29.6.06 about some of the discrepancies in the capacity of Registrar, Rajasthan Aayurved University, Jodhpur but no attention was paid to it.
Kindly take action on all the above points of my complaint filling which I will have to a go in the shelter of law. Meanwhile I request that all the following connection of BSNL in my name and also in the name of my wife must immediately be disconnected and I am ready to pay any outstanding till today. If you continue after this day we will not be responsible to pay the outstanding bills.
(1) V.B. Goyal 2716095
(2) V.B. Goyal 2711933
(3) Pushpa Goyal 2700410
An early action in this matter will be highly appreciated.
Yours faithfully,
(V.B. Goyal ) (Pushpa Goyal)
11/634, Chopasni Housing Board,
JODHPUR (RAJASTHAN).
hi
iam abhinav sidana from sriganganagar...rajasthan...i cant set
set the callertune by the sms...becouse i dont have the callertune code...how can i get the callertune codes...?
Way to go, Mr. Goyal.
Do not pay them anything after date of registration of your complaints.
Regards,
Neel.
I tried a lot to activate caller tune my mobile but every time i get the dissatisfaction and there was nobody to help me out. Neither i got the correct web address for himachal caller tunes.
I called many times on customer care but nobody taken care of that.
So i just changed my number.
Overcharged BILL
BSNL people had enabled the Broadband connection on 29th Feb, 2008, evening (last day of the month). But they have charged me for the full month from 1st Feb, 2008. I went to the BSNL office, spoke to the account officer over phone but no one is giving proper response. Can anyone help me out on how to escalate or solve this issue with BSNL? They have charged me 900 rupees extra.
Rajkumar
we hv taken net connection ondated 2-6-2008 .but we have received bill upto 31-05-08 in which debit of rs 250 is added extra .please correct our bill before due date any intimate us .so we can pay exact bill on time
No response from BSNL guys even after 4 Months!
The unskilled employees in BSNL will always bringdown the image of BSNL.. and it is still happening!..
are we getting landline/broadband for free?.. Looks like people in BSNL thinks that way.. as if we are beggers here to get one connection..
I need a new connection but no response form BSNL office. ...the sent one pre lead number... after no response.
No Responce From the Service Team
Dear Sir/Mam
From my cellphone am not able to send sms from last 1 month. I launched a complaint on 18th(Complaint No:D1800229). Every day am calling to BSNL Callcentre([protected]), every day some or other person(Bhagya, Bhavya, Shakuntala, Abhilasha, Chetan, Devi, Gayatri, Etc) will pick the call and tell next day it will be ok. Very poor service kindly help me. My Mobile No is [protected]. The number is with my Grand Father's name, i.e Manjunath Jois. We are reciding in Bangalore.The callcentre people are herrazing me.
Regards
Madhusudana G S.
Hello!
I have the same problem, I too am receiving disturbing calls from an unknown number [protected], this person uses bad language too... and inspite of being scolded every time, he does not seem to understand, seems to be extremely shameless.
what should I do?
Dear Sir,
i am getting lot of disturbing calls on my mobile no.9912608072irrespective of time from an unknown person. He is using very bad words on phone.
The Nos. from which i am recieving the calls are from the same person and they are as follows
[protected]
[protected]
Kindly advice me and help me .
I have been facing the same problem since 2nd week of april. Has anybody else been facing this same problem? Have you got it resolved yet.
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Bharat Sanchar Nigam [BSNL] Contacts
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Bharat Sanchar Nigam [BSNL] phone numbers+1 (800) 345-1503+1 (800) 345-1503Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1503 phone number 0 0 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1503 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1503 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1503 phone numberMobile+1 (800) 345-1500+1 (800) 345-1500Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number 0 0 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number 0 0 users reported that they have UNsuccessfully 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users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 180-1502 phone numberWLL+1 (800) 425-1957+1 (800) 425-1957Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 425-1957 phone number 0 0 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 425-1957 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 425-1957 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 425-1957 phone numberMPLS VPN+91 802 213 3200+91 802 213 3200Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 802 213 3200 phone number 1 1 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 802 213 3200 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 802 213 3200 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 802 213 3200 phone number+91 112 332 7117+91 112 332 7117Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 112 332 7117 phone number 1 1 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 112 332 7117 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 112 332 7117 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 112 332 7117 phone number+91 944 002 4365+91 944 002 4365Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 944 002 4365 phone number 1 1 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 944 002 4365 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 944 002 4365 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 944 002 4365 phone number100%Confidence scoreHead Office+1 (800) 345-1500+1 (800) 345-1500Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number 0 0 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone numberLandline/Broadband15031503Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling 1503 phone number 0 0 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling 1503 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling 1503 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling 1503 phone numberMobile
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Bharat Sanchar Nigam [BSNL] emailscmdbsnl@bsnl.co.in100%Confidence score: 100%Support
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Bharat Sanchar Nigam [BSNL] addressHarish Chandra Mathur Lane, Janpath, New Delhi, 110001, India
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sir,
my name is prasad .as i appiled for std on 25 sept 2008 by giving letter to je. there is no response from bsnl exchange venkatagiri.my phone no is [protected].please give me std connection as soon as possible.
thanking u sir.