Big Lots
Reviews and Complaints

Order #ORD2883315614 Case # [protected]

First, I got charged 3 times on 5 separate transactions totaling $960.72 for a $320 bed. I call customer service and they told me I have to call my bank to dispute charges because she couldn't see them on my account. After that aggravation I'm still waiting on my money. Then the next day I open the boxes to put my bed together and I'm missing the hardware. I'm very disappointed in this service. My bed is on the floor waiting on the parts. Hopefully I don't have to take this back because driving a truck with the gas prices is outrageous.

we purchased a tv stand in your winchester va store today. 65 inch real living tv stand with 3 shelves and 3 drawers. the gentleman said he one last new one in the back in stock. we bought it and took it home. we took pictures of what we found. we had parts that were in ziplock bags and NO INSTRUCTIONS. my husband was trying to determine if all parts are there and he was going to put it together. no instructions. called your customer care line to ask how we could get instructions after searching online for them for over an hour. the person did not act like they wanted to help. we asked if they could send us the instructions. he said it would take a couple days before they could research to find any instructions. this is completely not acceptable. if you could send me instructions - we would appreciate it or we will be returning asap. po# [protected]

sku [protected] please send instructions, it would be appreciated

thank you -

Marilyn

I received a 20% off coupon online on October , 2022. It was good until October 7. I tried to print it as a friend and I were going to share it and do some shopping. I had difficulty printing it but was finally able to get a coupon printed. We went to the Big Lots in West Mifflin, PA and shopped. When I got to the register the clerk tried to scan the coupon. She discovered that the coupon said that it had expired on Sept. 29. "But I just got it!" I told her. She tried to help me get the site on my phone. I am 68 years old and don't know how to do these things on the phone. I held up the check out line for at least 15 min. trying to get my email, but could not do it. It took me--literally--an hour and a half to figure out how to attach the pictures below.

My friend and I were unable to share the coupon and ended up paying separately and full prince. I spent about $40 and she spent about $75. We should have gotten about $20 off.

I don't know why I had such a problem with the coupon, but I feel that Big Lots should reimburse us the $20. As seniors, that $20 goes a long way to pay for essentials.

Check out date and time: 10/04/2022 12:28pm

Big Lots Store #1063 in Leadington, MO 63601

I went in to buy an office chair -- which I did. When I arrived at the checkout the clerk acted like I was more of an inconvenience than a customer. I had my 20% coupon on my phone and when I presented it, she just looked at me like I was asking something unreasonable. We stood there in uncomfortable silence for a beat or two when she said, "the system is down and all coupons must be approved by 'her'." Then she called "her" to come up to grant me 20% off which she did. Whoever her and she is. They never scanned my coupon -- they just let me stand there with my phone out. (An explanation would have been nice. I would have put my phone away.)

Anyway, the man behind me asked if he could have the same discount. Yes, he was a Big Lots customer, but the email associated with his account is on his wife's phone, so no he doesn't have the email. I offered to let him use mine instead. I mean, the system is down -- nothing is being recorded on anyone's account. They are doing the 20% off by hand. What's the big deal? Well evidently, I asked for too much and all of a sudden it is a big deal and impossible to grant a courtesy to a customer under any circumstance. The discount for him would have been less than $5.

So for $5, Big Lots has lost 1 customer for sure -- maybe 2. I wouldn't go back if I was that man. I know I won't be back. Pity, isn't it? Two of your employees having a bad day have to ruin everyone else's day because they can. Pity.

I drove home. When arriving home, I called the store to speak with the Manager. I talked to Pam. Pam tried to blame Terri. Well, these names are useless to me because no one gave me their name in the store EVER! No one said anything about the survey and the $1000. gift card. No one said, "Thank you. Have a nice day." Nothing.

The cashier's name is not on the receipt. So here we are.

So, you please, have a nice day. Thank you for your consideration. If you choose to follow-up with me, my email is [protected]@gmail.com

Please keep my email private. Please do not share or sale my information.

On September 29th I purchased 2 Broyhill Weighted blankets with removable cooling cover. One had the cover the other one did not.

I would have exchanged it at the store however, It was the last 2 they had.

Exact product name: Removable Cooling Cover Weighted Blanket

V#5003941 Item # BLUCOOLGRYWB.

Purchase was made at the Big Lots Located @ 110 E Northside Drive Valdosta, Georgia

On 9/4/2022, I completed an online purchase for a sectional which had been confirmed by store personnel in Stockbridge, Ga. as being in stock. The purchase was for a Broyhill Dancaster Navy Left-Arm-Facing Sofa and Right-Arm-Facing Bump Chaise. I also ordered the Broyhill Dancaster Navy Storage Ottoman which was to be delivered from the Marietta, Ga. store between 9/7 - 9/14/2022. The sectional was to be delivered on 9/5/2022. I paid for same day delivery of the sectional.

On 9/5/2022, an email was received stating the sectional had been cancelled due to insufficient store inventory and my credit card was refunded $1159.91. I then contacted the store manager at the Stockbridge store who advised the cancellation was a mistake because the sectional was in fact available for delivery from that store. She then told me I would have to reorder the sectional and I did so. I reordered the sectional on 9/5/2022 and it was to be delivered 9/6/2022. I also paid $99 for "same day delivery."

Today, 9/6/2022, I received an email saying once again the sectional has been cancelled due to insufficient store inventory. I called the Stockbridge store, asked to speak to the manager, and was told he was unloading a truck and was not available to speak to me. I called the customer service line and told the agent I want to cancel the ottoman. There is no need to buy the ottoman if I can't get the sectional.

The agent tells me the ottoman is being processed and he can't cancel my order for the ottoman because it is still processing! I am very angry about the handling of this online order. It was to be a gift to my daughter who lives in Conyers, GA. She has taken off from her job two days in order to receive this delivery! I am totally unsatisfied with how this matter has been handled. If there was an error when the first cancellation notice was sent, why wasn't this matter fixed so that it would not occur again!

My husband and I purchased brand new living room sectional, a leather recliner and king size sleigh bed and sealy serta mattress from the Big Lots in Murphy, NC 28906 in late March or early April. We started noticing that we were itching and waking up with little red marks on us. Then my husband noticed when he was sitting on the sectional a small bed bug crawling up his arm. We have spent hundreds of dollars trying to get rid of these bed bugs to no avail. We spent over $4000 on this furniture and have NEVER HAD ANY BED BUGS IN OUR brand new home that we just bought 1 year ago. This is a huge issue and we need to be compensated by refund or replacement furniture immediately. I will be contacting the Health Department and Better Business Bureau if we do not hear from you ASAP.

I am an employee here at one of the northern Indiana stores. Recently, we've had many complaints about the manager being rude to every employee as well as the customers. She does NOT have good people skills and doesn't understand that the tone she uses is unprofessional and inappropriate.

Not only that, but she makes the schedules SIX MONTHS in advance and interrogates you when you ask for a day off. She is on vacation AT LEAST once a month, and sometimes they go as long as ten days. This is quite unfair to the rest of us especially the assistant managers, and one of them is pregnant.

When I was hired, I was promised at least 20-25 hours a week, for $10 an hour. I was okay with that, and I was scheduled about 20 hours for a few months. Then I started getting 15, then 13, and now I'm down to NINE HOURS A WEEK. I have a family to provide for, and I cannot do that with these small checks. It's not fair and I'm tired of trying to pay for things and I don't have the money.

In conclusion, I'd just like to say that Big Lots is most certainly NOT the company I once believed it was. Working here has stressed me out more than helped me out. The management is horrible, the hours are pathetic, and the pay is definitely not worth tolerating this nonsense for.

I drove all the way across town today to buy these bars. I checked if in stock before I left and it said yes, 5 pack boxes of different kinds and single bars.

But nothing….not one anywhere. I checked just now and still saying they have them. I walked up and down every aisle with food in it 3 times each. I am never shopping there again. I thought it was worth the gas for the price plus my last order was melted. But, zap, zero and I’m 🤬

Their prices are not that great anymore on most things and this really made me realize what a sham they are now….they use to be great….so sad.

We bought the loveseat last August and it was fine at the beginning then it would stick and the footrest wouldn't go down. It would stick for a while and be ok. It now is frozen on one of seats and won't go down again. I expected Broyhill to be a quality product. Is there a replacement part you can send to repair this?The store #5417 558 Battlefield Pkwy Ft. Olglethorpe Ga. Part # [protected]. I am reluctant to buy more furniture after this.

I visited Big Lots in North Charleston, SC on 07/05/2022, between 1:30-2:00.

I asked for a price check on an item. The cashier seemed to be annoyed that I asked for help. She then stopped her manager and ask him what the price was. He stopped what he was doing and grabbed his scanner and gave me a price. I thanked him and continued to look around for a few more minutes. The same cashier was stocking the end caps by the register. Her work shirt was too small. You could see the bottom of her stomach when she stood up straight. When she bends over you could see her butt crack! I was so disgusted. I was ready to get out of there. If I didn't need what I was purchasing, I would have walked out!

Please stop this before it becomes a norm and you can’t reverse it.

Went to Big Lots, 7950 Giacosa Pl, Memphis TN 38133 on Sunday July 3, 2022 and witnessed employee wearing tight, black, daisy duke short shorts that resembled black panties. It was very ridiculous!

I can’t imagine this continuing and becoming the image of your store brand. If you don’t stop it soon it will become a standard you can’t stop.

Sir (s) My name is Doretha Chisolm

On 5/2/22 at 19;52 AM -- C1791574 from the Beaufort Sout Caroline Big Lot store. I have not received my order as of today. I call the storer weekly and still have not received my order. I paid cash for my order. Sir will please give your attention to this matter.

MESA MIN CNSL LOVE BROWN [protected] [protected]@ $699.99

MESA MIN SOFA BROWN [protected] [protected]@ $699.99

MESA MIN SOFA BROWN [protected] 1 @ $699.99

________________

Total 2225.97

While loading the furniture in my vehicle, he kept pushing the boxes back and forward and it tore my seat, scratched my bumper. I am filing a complaint to get my seat fixed and my bumper. I filed a report with the store manager.

A-134272

First of all I ordered a couch & love seat from the griffin store. Paid for it & for delivery. Then after 5 hours get a call from a very unprofessional, rude, idiot lady from the griffin store saying the love seat is damaged & it’s beyond repair. So she is going to refund me my money back. That she thinks there is one in stockbridge, ga. But she can’t call or look on computer to look. Just keep saying do you want couch ir not I have stuff to do! I was trying to explain to my husband what was going on as she is screaming this! She was just like I don’t know, I don’t know how it works, I don’t know what we have! Do you want couch! The last nky reason I even gave this dumb girl & company my money is we had already gotten rid of our old couch & love seat because they said it was in stock & gonna be delivered & we needed something to sit on. Mainly my day gs, but [censored]’s not worthy for my dogs either! She is incompetent. She said That I will have to go on web site & call to see if they have it.! Called stockbridge & yes they have it in stock, told them please hold & I will pay for it on line & have it delivered from the same guy that is going to deliver coach. Oh but you have to pay another delivery fee & the love seat is higher to be delivered. Well thank k, so I order & paid for it.the coach was delivered. Nice couch I really liked it. But the arm in the left side is broke me! Waited & waited from love seat to be delivered. Never heard anything from no one. Husband checked email & oh guess what it was canceled no reason! We waited for 4 hours & the idiot could not even let you know what is going n!

I will NEVER order anything from these incompetent 🥧 me at these big lit stores very rude & do not care about you or there jobs! Unprofessional & will tell you to go to hell in a nut shell. Never again! No wonder why they are called big lots…. trailer trash employees & discounted pieces of crap furniture, 2nds just like their employees. Need employees that care & try to help. Not just say I don’t know, you do it… & I don’t care! Worst customer service & just pure idiot employees! 2 orders & they still couldn’t get it right!

I shop on occasions at the Big Lots in the Cedar Springs area of Spartanburg, SC. The last time i was shopping and checking out, the employee put my things in a bag in a hurry, he did not hand me my merchandise i had just paid for instead i had to reach for the things i had paid for and another employee was coming on duty and the one on duty was just in a rush to get off work instead of paying a customer courtesy. I went in there again today and his attitude was the same when i checked out as for as saying thank you plus he said something under his breath.

My wife and I bought a rocking chair from the Florence KY store in March 2022 and by June 2022 the bolts had fell out and the metal frame that held the chair together underneath had broken in half so we contacted big lots for a return with receipt and they would not return it. I would not recommend buying any type of furniture from this store..

I was Invovled in a slip and fall. almost 2 Year,s ago I have submited all necessary document that was required, and to no avail. I have been trying to resolve ( settle or find a solution to a problem, dispute, contentious matter. I have been calling and leaving messages and know one has contacted me. so enough is enough I am not going to let biglot get away with their negligent,( failing to take proper care in doing something, that caused me injuries. I will not just walk away! big lots you will not get away without compensate.( give( someone) typically money, in recognition off loss, suffering, or injury incurred; Recompense ( make amends to (someone) for loss or harm suffered. I am ready and willing to resolve this matter ASAP! no more [censored] from Biglots. So like I said contact me ASAP.

is it customary for getting no help from big lots i bought a loveseat yesterday hired someone to unload it since im 76 years old the center console was damaged beyond repair i called to see if they would deliver another and pick up the 1 i just bought they refused i asked the manager to call and let me know if they can help they didn't have the curtesy t return my call instead they had the salesman call me the box it was in had been damaged he was sore there was no damage to the seat could not see it untill it was brought into my home i have to hire someone to load and unload i feel i didnt get any consideration from big lots can you help ...Richard