BioLife Plasma Services
Reviews and Complaints

2-3-23 appointment time 10:30 am Liberty, Mo location

My first time donating my first impression waiting to register was not enough help and chaotic.

First question was have I eaten, when and what.. I had 3 eggs, oatmeal and toast with peanut butter (eggs and peanut butter for the protein) was told that wasn't sufficient, was placed in waiting and given a protein drink and chocolate chip cookies.

After taking my information, the finger scan wouldn't work so she by passed it. The check for my blood sample, BP and weight were fairly quick.

Taken to a computer for the medical questions, I found myself answering the same question several times but worded differently. I get that, but time consuming.

Put in waiting for my physical. One of the nurses came out and addressed the lady sitting next to me very rudely like she was being inconvenienced. "Lady in green hat why are you here"

Lady sitting next to her (me)why are you here, I said I just finished on the computer, she said you need to move over here, again very rudely. Five minutes later, she asked why I was waiting for, I told her again, she Said you need to sit over her (where I was sitting before she moved me)

Finally sitting in the exam room with her, she asked for my finger print, told her it didn't work, so I had to go back,out and wait for someone to try and scan me again. Back in her office she asked about my not sure answer about the lungs, I told her I had bronchitis a year and a half ago, after a few minutes she informed me I couldn't donate with them and gave me other places I could go that wasn't as strict.

If they had provided a list of things that would not allow you to donate in the beginning, I wouldn't have wasted 2 hours of my time jumping thru hoops.

They falsify samples on donars pick and choose who they let donate unfairly dissrespect and talk badly about donars as soon as there backs are turned the head nurse is a bully and has formed an alliances with in her employee group to carry out her task iv been told by multiple people close to her that she been known to pull records as favors for other donars breaking hepa laws ik iv had several people close to her admit to me about her business dealings outside of work taking place at work

Biolife Plasma in Greenwood, IN has the least amount of staff. It’s very disappointing. I go to this location from Ana hour away because it’s one of the cleaners around and typically when they have staff they are very pleasant.

However, was told it was under new management about a year ago and it got better, got worse, got better and now is horrible!

Should not have to wait 1 hr to get in the door when you have an appt. Should not take 2.5 hrs to get blood drawn and then of course the typical hour for the donation! What is going on? Initially could have blamed it on Covid now it’s just poor management. This is why I stopped going cannot take 5 hrs out of my day when I work full time to so this as much as I want to help someone. I’m not doing it for the money I do not need to. Either get it together at that location or close the doors because you are wasting so many peoples time! Not caring about it or trying to improve it is even worse! Totally unacceptable. You sure advertise and want people to come back enticing them with more money per donation but when you have to wait like this better make it more worth my time.

After finishing the kiosk questions I went to the rest room. As I proceeded to get back in line I was told to go to the back behind people that finished the kiosk after I had already completed it. My fellow donors who knew I was in front of them before using the restroom were fine with Me getting back in line where I was supposed to be. The person screening named Jasmine in a rude manner told Me I couldn't get in the screening line where I was initially even though the donors behind Me said it was okay. There should definitely be a notice somewhere in the building! A notice stating that if you leave the line for any reason even to use the restroom you have to get in the very back.

I've been donating for a few months, and donate most of the proceeds to charitable orgs. Twice i've had to endure 3-4 needle sticks in one sitting, with the staff insisting to swap arms. This severely bruises my arms to the point where I cannot donate within a few days. The head nurse and another nurse were completely unprofessional with me following these incidents. Insisting that I eat snacks that I indicated that I cannot have, accused of being difficult, and told twice that I do not listen... And that if I do not comply, then I will not be able to donate. I was also told that he had me "marie" for the only other incident that occurred for the same issue. The two bad needle sticks resulted in the machines not being able to process the blood. It also causes the patient pain. All they wanted to do was get everything they could from me that they could. Very unprofessional... And I will be on all social media to inform potential customers of what to expect from this organization. I was treated as an alcoholic and drug user type personality, and it's sad! Thank you for the time. I will be reporting to all social media and the bbb.

I want to donate again but I want to use a returning donor coupon but the only coupons I can find are new donor coupons I have found returning donor coupons but when I put them in the app it says not found I don't want to go in and then get all the pretests done and not have a working returning donor coupons cause then I won't be considered a returning donor Where do you find returning donor coupons that really work? So I won't go back until I get the right coupon it's ridiculous

I am a donor in Oklahoma City's facility my car was damaged by another donor intentionally and yet BioLife refuses to give up the video so that I can prosecute the man who damaged my vehicle. But then I find out that the two workers who were Amazed by another donor we're not allowed to prosecute either. So my question is why do you allow criminals to get away with crimes at your facility my daughter works there her car was hit you refuse to give video so that she can prosecute the person who her hit her car. People that work there are getting assaulted and maced by other donors and no one is doing anything why is this okay I understand HIPAA laws but HIPAA laws shouldn't matter when you commit a crime against others.

I donate Monday 01/09/2023 at 7:00pm in this location 1301 E Osceola Pkwy, Kissimmee, FL 34744 wen I got service one girl help me I do t remember her name she can’t find my vein in my right arm she try different angles she hurt me a little but she can’t find the veins ,when she call her friend Karina she try again but this time Karina hurt me even more and I let her now that what she is doing is hurting me and she continue when she finish hurting my arm she proceeded to use the other arm but at that time I couldn’t move my right arm, i was unable to work for 4 days my arm was immobile and in terrible pain and i lost 600 dollars income because of a bad procedure, I try to talk to the manager and she said that the questions in the beginning is letting me know this maybe occur and I let her know this is only a mal practice because they make the wrong decision they can use ma other arm instead of hurt me and this can be more dangerous if they don’t hired experience and professional workers.

They have a $1000 in 8 donations coupon when you go in if they can only find one vein they tell you that they cannot take you even though any other plasma's location can take you with 1 good vain then they tell you when you come up next the coupon has expired so you never get that $1000 they drop it down from a 110 for your 1st visit to $70 for your blood No way my blood is worth way more than that! Great customer service but bad scam going on here!

i was deferred indefinitely about 14 years ago was never told why. went back a few years ago and found out it was do to a testing for something medically that i have never in my life been diagnosed with. I would like to know how to get this fixed i have medical records to prove i have never had this medical condition and i would like to be able to donate again.

Worst customer service ever! Will never ever go back. Manager at my center just thinks you are a piece of crap. Asked for a District Manager to call me and explain to me about an issue and was told by [censored]'t manager that since I need to speak with a D.M. I was not welcomed back to biolife because of their serious mistake and it sounds like instead of getting reprimanded for the mistake it would be easier for them just to deny this loyal donor from coming back just because I wanted to speak to someone higher outside the location because they could not provide me the information on my issue. Terrible and treats you like you are way below them.

I decided too try BIOLIFE as I got a promotion and needed the money badly. It took me 30 mins too get to the place and another 2 hours too get registered and I had too see the nurse after all that she denied me too donate over my medications that are not on roster or the list to deny me. I’ve been on the same medications for a long time I’ve donated at CSL for the past two months on the same medication. I asked her too print me out the list she said she seen it on too show me and she denied me. I feel she was being biased because I take opiates. I’m very upset. She cost me $500 for 4 visits! I’d like too get paid.

Today on Christmas Eve I got up early and I went in for my second donation for the week which everyone knows is the biggest payout day and to my surprise they told me I was not able to donate without having my doctor sign a note. Well first I knew about this being needed! It takes me a half hour to get to Biolife so wasted time and wasted gas plus spending 20 minutes in 10 degree weather waiting for doors to open. Plus not to mention I was counting on that money for Christmas! I have been a loyal donor for several years now and so very disappointed!