BioLife Plasma Services’s earns a 2.1-star rating from 789 reviews, showing that the majority of donors are somewhat dissatisfied with donation experience.
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Purposely getting out of paying bonuses
First off, I absolutely love the staff at the St. Peters, MO location. They work insanely hard and are always kind. However, as far as reaching my bonuses I'm beginning to see a pattern. I've been going to this location since 2018. I just surpassed my 350th donation there. I've noticed every 3-6 months always the last week of the month, I get a phone call...
Read full review of BioLife Plasma ServicesBlood test
They totally f___ed up my blood test. Either the staff or the lab that tested my blood must have cross contaminated or mixed up my sample. They sent me a letter indicating I was HIV positive. Fortunately I followed up with my primary care doctor and everything tested NEGATIVE. They also reported their false results to the health department. Now I have to get that fixed. They cost me more than it was worth. BE CAREFUL people. Oh and by the way, I am not gay, I have never used IV drugs and have been faithfully married to the same person for over 30 years. These kinds of mistakes could end relationships
Desired outcome: I feel I should be reimbursed the $1000 I could not collect due to their false results
Sexual harassment/malicious intent
I filed two complaints on 12/16/2022 and 12/18/2022. I further emailed a summary of both complaints on 12/18/2022. I then called and filed on the phone with a reference number:
Dear Mr. Collins,
Yes, the interaction number is 399788.
Thank you for contacting Takeda Medical Information.
Sincerely,
Rebecca Wilson
Takeda Medical Information
I feel I am being ignored by not receiving a timely responce of any sort from BioLife Plasma Services, while I continue to lose compensation per week. I am being force to use outside sources to remedy unprovoked Sexual Harassment and Malicious Intent toward me in a business environment. It appears I was taken seriously at the time or now after I reported on 11/05/2022 or now after filing four Complaints over the same issue. I should not be expected to wait on procrastination while loosing continually further compensation.
Permanent deferred because I had to pee
The Fargo location in Fargo North dakota. I had in abnormally long egregious weight to be hooked up to the machine. After basically being told to just sit and don't move for half an hour 40 minutes. Finally get hooked up to the machine. I make it to right around 250 ml and I really had to go to the bathroom very badly. Couldn't take it so I asked if I could be disconnected. To which I was told that I am now permanently deferred because I had three early disconnects in 2 months. And then they preached and claimed that I make it so they can't do their job? I have watched them cut staff in half. The staff that remains are callous snotty. Less than helpful. Treat donors like crap. And love to threaten with deferrals. I am totally fine with switching to West Fargo or Moorhead locations. I just don't see why I have to be punished with a permanent deferral. When after speaking with the nurse the nurse said she saw no reason why I should be deferred. So this is purely management abusing power. For no reason
Desired outcome: I would like to have the permanent deferral dropped. I would like to be able to still donate at West Fargo and Moorhead locations. I will not go back to Fargo location.
This complaint has been resolved automatically due to user's inactivity.
Sexual harassment by an employee/verbal and conduct abuse by management.
On 11/05/2022 I was finishing out a promotion and I was contacted by Biolife for the promotion. It was my 7th donation out of 8 for the promotion. At the screening I was first asked during the 7th donation my name and last 4# of my ss# by a Male employee. I State Richard Collins and the last 4#. He then asked me, " Do people call you Dick?" and he and a famale employee standing next to he and two donors behind me all began to laugh. My reply was a shooked longated No. This made me feel uncomfortable, angry and sad all at the same time. I am 61 years old and sitting there while much younger staff and much younger donors are making fun of me. During the donation and kept thinking about it, I quietly reported to the attendant that prepared me for the donation. She too laughed and I ask to speak to a supervisor. As she explained the issue to the Floor Lead across the room from me, they both laughed. She then came over to me and asked for my concern. When I told her, she left the floor and came back then stated the Male employee that said that to me was spoken too and after I finish donating to see the Manager. The manage state in part in her office, the I was taking the issue too hard and that Dick is another name for Richard. Then what was so funny about asking me about a nick name if sexual intent was not behind the question? Everyone laughted at me.
Today 12-16-2022 I went back and lost the last compensation on my 8th donation on the promotion. When I tried to donate a message on the screen said see staff before continuing. The same Manager blocked my donatetion process to take my back to the same office and stated that she wanted to discuss my Attitude from my last visit and said I was unprofessional on how I handle the entire issue. The issue was not taken seriously when I first reported it, to where I asked for the names of the all 4 staff member and I was refused. I called the police to retrieve the names and after an hour I called back and an Officer was injured on another call and I canceled the call. I dialed [protected] twice and my calls was dated and verifiable. This is the briefest I can be due to the fact a lot more insults where made toward me even after I dropped the issue and now I am blocked by the Manager from donating as I continue to lost more compensation if I don't agreed with the Managers point of view. I will seek legal assistance if a solution or remedy is not conculsive. Center Location: 813 Bethal Rd. Columbus Ohio
Both times are approximately between 3 and 6 pm. est.
There is a lot more that happened then what was stated here.
No cuss words at all where exchanged by either side or by anyone. The same Floor Lead was present during my first office visit and a Supervisor the second office visit.
Desired outcome: I want compensation for all issues. Sexual Harassments and ill treatment by all that was involved including punitive damage, due to conduct.
As I explained in an early complaint on 12/16/2022 about the conduct of staff and management. I want to further explain that I was asked after the completion of my donation on 11/05/2022 to see the manager on duty in her office before leaving. The floor lead I first reported it to and the manager were both present when I complied to their request. As I calmly explained for the third time as the issue was being softened and rationalize by both staff members. I became irritated due to I should not have been brought back into the office again on 12/16/2022. The issue was reported to two other staff members, one being a floor lead. I am now banned and block from the center because I rised my voice while in a private office where no other person in the center could hear me. I did not use profanity and I was aggravated by repeating how it made me feel. I should not have had to listen to irrelevant, possible reasons why I was ask if people call me Dick? That is not part of the screening process and then laughing afterwards along with 3 others and then more laughing when I reported it by two more staff members. It is a clear indication the intent behind the question. I was notified for months by Biolife to donate with several promotions attached. Then when I compy, I am Verbally Sexually harassed and banned because the Manager needed me to comply with undermining the content of the intent. When I didn't comply and after being further provoked by the issue that should not been brought back to my attention on 12/16/2022, 41 days later after a Sexual insinuation was layed to rest. I raised my voice not excessively or threating, but at times from being interrupted, having to speak over deaf ears and irrational possible explainations of why I was asked the question in the first place when the reason was very clear from the reaction after the question was asked and the people I reported it to. I was told by the Manager if I don't listen to her further "leave" her words "have an nice day" after she ruined my day again intentionally. She abused her position by blocking my next visit, asking me to act professional in a trade I am not trained in. Even in a court of law Judges, Attorneys and the accused raise their voices when provoked and she deliberately provoke me to band me, because she know she was wrong with how it was handled it on day one. She did it Maliciously for Revenge, by taking a close issue and bring it back to my attention knowing how I felt about from our first encounter.
poor treatment
i have been a loyal donor for about 2 years...my last session i was given a form for my heart doctor to fill out,at one time had a irregular heartbeat,when i gave back, he had listed...from my health history...i have had, over 5 years ago,minor skin cancer (squamous cell carcinoma )also with my last physical only few weeks before i was given a prescription for advorastin, and unforunately i didnt disclose these,the skin cancer was minor and YEARS ago...opun seeing this the VERY RUDE older nurse with blonde hair, said i was Not a Trustworty person and i didnt care about the well being of donating , so terminated me from donating any longer...this is NOT a way to speak to people...
Desired outcome: if nothing can be done for me..as i would like to continue to donate...wanted to express had disgusted i felt being spoke to that way !!...i am 62, and ALWAYS considered myself TRUSTWORTY and was DISGRACEFUL the way i was spoke to...
This complaint has been resolved automatically due to user's inactivity.
biolife plasma livonia, michigan
Was providing plasma donations to Bio Life in Livonia, MI. First two visits were fine donating. On third visit once the needs was inserted a hematoma formed in right arm. Put ice on it and wrapped. Used left arm for donotion and for 4 and 5 donations. On [protected] I had a 6:45am appointment. Tech inserted needle in left arm for donotion and didn’t put it in right so he pulled it out. Then goes to my right arm and I told him I had a hematoma on that arm two weeks ago. Taps the needle anyways. 25% into plasma process blood starts coming out where needle is and a large bump forms on my arm. I had to get the techs attention that I was bleeding. He pulls the needle out and wraps my arm. Calls nurse (who took her time) and tech starts taking vitals on me. Another tech says that’s not necessary and my tech stops taking second round of vitals. Then nurse comes by and just says put ice in it and she didn’t know you didn’t have to take vitals. The. Told I had to stay there for 30 minutes, which I did, no looked at my arm again nor any followup.
Desired outcome: I was butchered.
Allergic reaction while donating
On December 7th 2022 at approximately 430 I went in for a physical, having not donated since July of 21'. Physical went well, I was well hydrated and protein/iron levels were great. My donation started out normally, but as soon as I started getting the saline/anticoagulant, my nose started to get really congested, my throat felt itchy and weird, like it was closing. I couldn't breathe. My eye started to swell, and within minutes was completely swollen shut. I had a tech and nurse there within seconds, but the tech was insisting he finish the saline solution, to which I was adamant be stopped immediately. My husband was called and had to leave me 4 children home to rush to pick me up, he had no idea what was going on. At this point, I was wheezing and could hardly breathe
I thought I was going to die.
My husband took me to the emergency room, I was given an IV with steroids, histamine blockers and Benadryl. It was awful . I felt sick, and like I was going to die. Doctor's and nurses were inattentive. My eye has been swollen for days. The prescriptions given to me have been hell to take. And I've been miserable. My husband had to miss work to help take care of my kids.
Desired outcome: I would like a response. Possibly compensation for this pain and suffering.
Biolife Good homes. Orlando Fl
No es primera vez que Dino en esta locación donde todos eran tan amables y respetuosos, hoy regrese a donar después de varios meses y el chico Rimmie fue súper grosero y altanero por preguntarle después de 2 horas esperando si ya era mi turno. Me grito que si yo no lo veía haciendo algo y me dijo que si quería me fuera fue muy vergonzoso y falta de respeto. Y el se regocijó riéndose por haberme hablado así con el resto de su staff, otra chica respondió a mi pregunta, pero además el se acercó a seguir diciéndome cosas. Creo me trato así por ser latina. De muy mal gusto
Desired outcome: Apology
Service and competency at job
I went into BioLife today the 4th of November for a scheduled appointment at 10:25. After waiting in both lines for a hour I was finally summoned to come and sit down. The tech set me up to donate. When it came time for the needle she completely missed the vein. I grunted in pain and told her that it really hurt. She did not apologize or check to make sure...
Read full review of BioLife Plasma ServicesIncompetent Staff
Location: Biolife Plasma in Del City, OK
Date: Saturday 11-19-2022
Time of Appointment: 11:40 AM
When I first started donating here, this place was one of the best. The service was fast and the staff were professional at every level. Not one of them had a problem getting a proper stick and tapping my veins.
I took a break from donating and came back, and it's like they went out and hired a bunch of trade school dropouts who don't know what the hell they are doing. One of the so-called phlebotomists at the clinic asked me, and I quote:
"Do you have a vein in your left arm?"
I had to ask her to repeat the question to make certain I heard it correctly. I did.
I won't be back. I won't recommend the place to anyone else, either.
Desired outcome: I recommend that you fire the idiots who stood at my table asking me how to do the job that THEY are supposed to be qualified to do.Personally, I don't care about the outcome. I'm not going back.
Temporary deferral
I went to my local Biolife on 11/15/2022 for my first appointment which I knew was going to include a physical. My only problem is that I went through the entire physical and was at the point where I was ready to donate when I was taken to a phlebotomist for them to check my veins. They checked both arms and said that there was a usable vein in my right arm, but since the one on my left arm wasn't easily accessible, I would not be able to donate and would need to wait 15 days before I could come back and try again. When I asked why it was that they couldn't use my right arm, I was told that it seemed I was dehydrated (which is hardly possible since I had drank over my bodyweight in ounces of water) and that I needed to build arm muscle before they could access my veins. I would understand being deferred for a few days so that I could rehydrate if that was actually an issue here, but the comment on my muscle mass was uncalled for as I am an average sized, healthy female and have never had issues donating plasma at other organizations before. The last blow was that I was told that if I decide to come back to try to donate again, I would have to redo the entire physical. I'm not sure what the 15 days was meant to do, but the fact that I was there for over an hour and a half just for them to scrap everything from the entire appointment was very frustrating, especially when the wait time until my next possible appointment is so long.
Desired outcome: I'd appreciate a response and explanations for the deferral time.
This complaint has been resolved automatically due to user's inactivity.
Nurse screening
I had been a very good supportive donor for Biolife Plasma, in fact I have been giving donations for years. My favorite location was actually two blocks away from my home residence and I would stop by and give donations at least 4 times a month because the donation center was so close to home and the nursing staff was friendly and good at communicating...
Read full review of BioLife Plasma ServicesReferral money missing
I referred someone around the same time as the glitch was happening which was a month or two ago and didn’t receive my referral money. When I spoke to the staff at the biolife center I go to they said that I was right but it was nothing they can do! That was $200 that I was supposed to get and everyone is dismissing it like it’s nothing. This is not fair!
Read full review of BioLife Plasma ServicesDenied
I registered at BioLife in Universal City, TX as a plasma donor in August of this year. The form was asking if I had cancer in the past, which I answered truthfully with yes.
The nurse told me to contact the hospital where I had the melanoma surgery and ask them to fill out a form. The former "CTRC" (Cancer Treatment Research Center) in San Antonio, TX is now called University of Texas Health Science Center. I contacted them and was told that this record has been destroyed since the surgery was back in 2005. Digging deeper on the web, I found that hospitals in Texas destroy patients' records after 7 years.
This was a simple removal of a melanoma on the right side of my right knee with no chemo applied after that.
Now I'd like to know why this disqualifies me from donating plasma. Is it just because the hospital doesn't have the record anymore? Which isn't my fault!
Or is it just regulations? The surgery was 17 years ago and I am still alive.
Sincerely,
Michael Mankoschewski
I replied to the response of BioLife Plasma Services with all details and asked why they can't waive the requirement to show a record of my cancer surgery back in 2005. Trying to get access to the record ended in finding out that surgery records in Texas are only kept for 7 years. This was a simple surgery that should not prevent me from donating plasma. Now, 10 days later, I still don't have an answer despite the say they usually answer within 2-3 business days.
They made a major error on my donation amount
I visited the riverton Utah center for my second ever donation and they made a huge mistake. They took a donation amount for someone over 200 pounds and I am under 150 pounds. Not only did they make this mistake but the staff made me feel super uncomfortable about it when they discovered their mistake. I’m talking 4-5 of the people on the floor surrounding...
Read full review of BioLife Plasma ServicesNo walks in accepted evan as a new donor. When it's not even busy
This place doesn't accept any walk ins. And was told by the manager that they are the busiest center when it's clear after all my experiences at other donation centers, that they haven't seen busy! Considering the 40 min drive I took and the lack of accommodation here, this place deserves a zero star! New donors should be prioritized and walk ins should be taken ..like every other location!
Desired outcome: Well they have been sitting waiting to see if their next appointment comes to try to "squeeze" me in. Unbelievable..
All services
From top to bottom very unprofessional. People don't even show up to work. Very long wait times for people, workers that seem they don't even want to be there. I get emails everyday from BioLife then I go on the [censored]ty app and there are no appointments available for 60 days. Come on get your stuff together unless it's because your a Japanese company and don't care about us. Everytime anyone calls no one ever answers the phone. Kinda like walmart
Desired outcome: Better customer service and just service
My donation on Sunday 10-30-22
I donated for the 3rd time at the Joliet location on Sunday 10-30-22 & only got $40 for that donation. I should have gotten $140 but they are saying I didn’t complete my donation & I sure did! My number was something like 855 and The machine stopped at around 810 because it detected fatty in the blood so the nurse came over she documented it told me that this can only happen four times and then she started the machine again and I finished my donation. I remember it being like one point over when I finished so I know for a fact I completed my donation that day. nobody at that time told me that I did not finish my donation or anything. So I go home and check my money & I only got $40. I called on Monday & Tuesday all day and nobody answers the phones and i left a message & nobody called me back.. I go in on Wednesday , November 2nd to dispute this and the lady at the front desk keeps telling me I didn’t complete the donation when Im positive I did. I got ripped off completely
Desired outcome: My $100 that I was supposed to get
This complaint has been resolved automatically due to user's inactivity.
Scheduling
3 Strikes and I'm O.U.T. Scheduling is a slap in the face to anyone who attempts to do business at the Kyle location and I cannot fathom the absolute stupidity of the logic in the "New Customer" Drive. 1. How much are you spending on advertising and financial incentives to get NEW customers in the door? 2. How much time does it take to process a new...
Read full review of BioLife Plasma ServicesBioLife Plasma Services Reviews 0
About BioLife Plasma Services
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Overview of BioLife Plasma Services complaint handling
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BioLife Plasma Services Contacts
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BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 6 6 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 4 4 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 17, 2024
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