Birchbox
Reviews and Complaints

I've been a Birchbox subscriber for a solid 5 years now and let me tell you, I used to be a huge fan. I would rave about it to anyone who would listen and even gifted my brother a Birchbox Man subscription for his birthday one year. But lately, I've noticed a significant decline in the quality of the entire Birchbox experience. And I'm not just saying this from a subjective standpoint, it's a FACT.

Back in the day, every sample was a legitimate, generous-size sample. Sometimes, they would even throw in a full-size product, a useful makeup tool, or even a treat like a gourmet chocolate bar. It's hard to believe that this was ever the case. Nowadays, you're lucky if you get a decent sample, and most of them are the kinds of samples you would get for free in a magazine.

In the past, the samples would be customized to your profile, and they would take actual care in picking out products tailored to you - including based on your skin color, hair type, preference for kinds of products, etc. But now, it's all uniform and you choose the products you want based on a couple of options, which they try to spin in a way to make it appear as if this is a fun thing to look forward to. Of course, this is assuming they don't run out of choices for the month and you're forced to get the standard default samples, which will inevitably be the case unless you can put in your selections the very hour they send out the email notification that the choices are open for the choosing. Not only are the samples not tailored to your preferences (I'm not even sure what the point of creating a profile is anymore with this new system?), but there is a total disregard for the samples they do give you each month such that you are likely to receive duplicate samples. Yup, I've literally gotten the same crappy shampoo and sunscreen samples several times now - products I've indicated in my profile that I am not interested in receiving.

They used to give you a bonus sample that was packaged separately from the other samples in the box. But they did away with this bonus sample completely.

In this month's Birchbox, the execs approved yet another move to save money, increase profits, and devalue the entire Birchbox experience for the consumers. They've now messed with the descriptive card provided in each monthly box. This is a new low. I know this doesn't seem like a big deal and, for some (maybe most), it's probably not. But for me, the card always just completed the awesome Birchbox experience. On one side of the card, there was a discussion of the month's specific theme served by each of the samples provided. It was usually somewhat lengthy and had some nice words of optimism. It always related to the particular month of the Birchbox. So, for example, the July Birchbox might have a patriotic theme for 4th of July and each sample provided in that box would be useful for the summertime. I used to always read this part first before looking at any of the samples and it would create some excitement. But they apparently fired the person whose job it was to do this and now just hastily write a couple of mandatory sentences that have no relevance as to anything. No more cohesive theme, no more products relevant to this cohesive theme, and no more Birchbox experience.

Oh yeah, and they changed the card stock to something flimsier and cheaper, and the box no longer has the signature Birchbox tissue wrapping paper inside. Everything that made the box a Birchbox no longer exists, and there is literally no reason to get Birchbox in light of the numerous other boxes that now do a much better job at this (e.g., Ipsy). I regret advance paying in full for a 1-year subscription rather than paying per month because I would have wanted to cancel my subscription months ago and stop wasting my money on this worthless box of cheap duplicate samples.

Thanks, Birchbox execs. You've effectively devalued the entire Birchbox experience in favor of increasing the size of your pocketbooks to the complete neglect of your loyal and devoted customers.

Birchbox is an awful company! Please don't even consider subscribing, it will haunt you and possibly ruin your credit!
I've had to cancel my credit card to keep this company from stealing a monthly fee from me. You can't cancel! There is no phone number!
I sent an email asking for a phone call, they finally called...arrogant like I've never heard before, and still said no way to cancel, sorry you'll be charged for the remainder of the year. INSANE people, rude people, thieves without a conscience. I'm in utter disbelief that this company can exist.
You've been warned, please, please, please heed this warning!

I signed up for a 12 month subscription box which would end in January 2021. I was charged for Jan 2021 box today, the 1st. I went to their site to cancel the subscription and the subscription auto renewed without any way to opt out of another 12 month commitment. There seems no way to cancel a subscription once you start. There was never an email sent allowing me to cancel for the new 12 month period as stated in their terms. This company locks you in to paying them forever.

So I got my first about three years ago. The samples were great, and you got at least your money's worth, if not more. You could review products to get points and eventually get free products. Fast forward about a year. They got rid of the rewards/points program. You only got points if you bought something additional. I guess ordering their box isn't enough to give out rewards -_- Now let's move on to the samples. They used to be good sized, high quality products. Well that didn't last long. The products are only a few brands that I have never heard of and the sizes of the products are terrible. There are lipstick samples that don't even have enough product for a good single use. I received what was said to be the original Beauty blender. It was a joke. It was the size of a penny, and completely flat. Not even rounded on the sides! Completely useless. I don't know where my $10 is going each month, but my Boxes um receiving are worthless.

This is such a baggy website. Irritates me to the maximum.
Why can't you hire a programmer and fix it finally? it's awful awful awful!
I have been trying to login in 3 days. Each time a try to log in a little window pops up and asks me to change my password as my old one is not safe anymore. I changed it several times and wrote it down not to forget. It didn't help me.
Too many demands regarding how the password should be. I really don't care, I don't want to spend my time on this crap making up a password that should be changed in a short time period. Are you a governmental organization to request things like this?
You and your website pissed me off. I'm done with you.

I received my second Birchbox today And my birch box, I have received a sample of Avocado lipstick. I was really sad to see that the lipstick came to me broken off in the container. I would like a replacement please, as I am unable to use this sample in my birch box. Thank you. Please respond to my email of my request. I also would like to add that when I joined Birchbox I entered a code that would get me four boxes instead of three months of boxes for new customers. However, when my order was completed I see that I'm only going to get three boxes. When I got a hold of someone in an email they said that this was a gift card and I will not be able to get my fourth box. I don't think that is very good business.

I have signed up for Birchbox 5 months ago. 5 months = 5 boxes.
I was supposed to get a box every month but in total I received 2 boxes and tons of empty promises. When I contacted Birchbox customer service they said they'll find out what was going on and promised to contact me back later, but that never happened, and that's not all. When I tried to reach them myself and asked for a refund they ignored me! These people are the worst ever, do not deal with them!

Ordered some products from Birchbox and was really disappointed with the quality, so I decided to cancel my subscription. Wanted to do it myself but could not find a way to do it, so I contacted customer service and asked them to cancel my subscription. They said that I need to go here and there and will find a cancellation option. I did as they said, but found nothing useful! Every time they told me that somewhere on their site there is something that will help me to cancel. When I asked them to do it in my place, they said that it was not their job. Terrible service!

I used Birchbox only to get their really cool lipsticks. I was very disappointed with this company because they actually never sent me what I wanted, every time received things that I don't need and don't use! When I received my latest box there was a cream! I actually emailed customer support and they told it was only my fault because my profile wasn't filled out correctly. What a joke! This place is horrible, better save your hard earned money and shop elsewhere!

I spent some time filling out my style profile on Birchbox website. I have no idea why I have wasted my precious time on it because my profile was entirely disregarded. I received my first box and was so disappointed with it that I decided to cancel my profile. I selected liking natural make up and got a thick black liquid eyeliner and red lipstick! Noted having oily hair and they sent me a shampoo for dry hair. Horrible service. I gave everything to my sister. I emailed the company and told how much I hate them. I just wasted my time for nothing.

I wanted to order something from this site, but accidentally pushed the wrong button and made the wrong purchase. I tried to cancel it immediately, but every time I pressed the confirmation button there was an error. I contacted their service and they told that it is impossible to cancel orders on weekends. I was told there will be no problem if I'll try to do the same on Monday. Well, I wanted to cancel my order on Monday, but early in the morning I got a message from Birchbox, stating the product I didn't want has shipped. I contacted them again, but they said it was too late and wished me a nice day. I'm done with this site! They just ignored what I said! And now I'm stuck with the product I don't need!