BitPay’s earns a 4.4-star rating from 38 reviews, showing that the majority of cryptocurrency users are very satisfied with payment processing services.
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Bitpay stole $50 from my account I sent $11 to get the Bitpay debit card, I transfered $100 to it
Bitpay stole $50 from my account I sent $11 to get the Bitpay debit card, I transfered $100 to it. I havent used the card. I check my balance the other day and it shows $50. They have been taking out $5 month for inactivity fees. They never called, they never sent me a statement in email, they never sent a statement in the mail. They just took $50 from me and it would have been down to zero if I didnt check.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Sir/Ma'am: We paid $50.00 for $38.00 of bitcoin currency
Dear Sir/Ma'am: We paid $50.00 for $38.00 of bitcoin currency. No matter how hard we tried we could not use the currency. I attended college for electronics engineering and could not understand why I could not pay. The site does describe in detail how to use the site, and the app did not allow me to go into certain parts of the app. Please refund me $50.00 which we paid to you. Thank you for your services.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ihttps://atlantaweb
Ihttps://atlantaweb.ebindr.com/ebindr/images/icons16x/scrub.jpg signed up for this companies services at the start of sept. one of the email communications is dated 9/10, I sent them over my biz info etc...they kept saying they would get back to me, but I have not heard back, they have my business info and have not delivered the service they promised after I sent them my info, and have not responded back to my inquiry for over a month and more.
The complaint has been investigated and resolved to the customer’s satisfaction.
I want my account closed and the remaining balance sent to the address on file
I want my account closed and the remaining balance sent to the address on file. This is a prepaid service, all funds on the card are mine! Bitpay I believe a company that is practicing theft and fraud. A prepaid service that won't replace expired cards but will debit your account with inactivation fees?!? I've called multiple times to resolve this problem, EVERY question to verify my identity was answered correctly, I just needed a replacement card, for the same account.
The complaint has been investigated and resolved to the customer’s satisfaction.
March 20 I was overcharged by a hotel, who refused to correct the mistake
March 20 I was overcharged by a hotel, who refused to correct the mistake. So I contacted my bank (Bitpay) and asked how I can file a dispute. They gave me a phone number, which I contacted and started a dispute to get my money back. Fast forward to May 4th. I sent them an email asking if there had been any updates with my dispute. They replied telling me to call the same number I called in the beginning to start a dispute. I explained that I had already done that, I was asking for an update on my dispute. Not to file one. They then reply to me telling me that they see a credit on my account that will be credited on May 25th. On the 25th midday I sent them a followup email asking if there was any updates. They said that they were "looking into it and would get back to me as soon as possible." It's now almost the end of the day on the 27th of May, and I have not been credited nor have I been updated on the situation. My account is still negative $1,550.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraudulent Charges on my Bitpay DEBIT card
Fraudulent Charges on my Bitpay DEBIT card. Charges happened in November and i called them, opened a dispute and was told to fax in my DRIVERS LICENSE AND OTHER DOCUMENTS TO BE QUALIFIED FOR PROVISIONAL CREDIT. I did all of that and ive been called almost nonstop asking about my provisional credit, its been well over *** an update on my claim. they just tell me we have no update, getting frustrated & i feel as if im being scammed. If im not mistaken, theres a law that requires a provisional credit to be issued within 10 days of my fraud dispute. its been over 10 days and they refuse to move my dispute further or something.Cashapp Transactions In the amount of $200,200,294 Mercari $1229.43.I opened this fraud claim on Nov 23. Sent in Documents on Nov 26. They tell me they have my documents and say we dont have an update for you at this time.There website also says we issue a provisional credit within 10 daysits been 2 weeks.
The complaint has been investigated and resolved to the customer’s satisfaction.
Commencing on or about Back on 26 August through 09 March , I found out that I no longer have access to my account and as a result, I
Commencing on or about Back on 26 August through 09 March , I found out that I no longer have access to my account and as a result, I lost the equivalent of 615,000 USD (10.28 BTC). I never look backwards except for learning, nor do I have a proclivity to blame others for my downfalls, however, I can't help but link this enormous loss with the trust I had instilled in your institution, a regulated one. On March 9, I wanted a 2-factor authentication put in place. This was for extra security, of my wallets. I only used my laptop for Bitpay activity. When I was trying to put the 2-factor authentication in place, the app crashed and my wallets disappeared from the screen, a new wallet appeared with no balance. I immediately emailed support Bitpay and they claimed it was a fault at my end (without explaining what was the "fault") and would not help me at all. I have been trying to resolve this issue with Bitpay directly but they failed to deliver a satisfactory outcome.
The complaint has been investigated and resolved to the customer’s satisfaction.
BitPay Reviews 0
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About BitPay
At its core, BitPay is a payment gateway that enables checkout experiences for businesses that want to accept Bitcoin and other cryptocurrencies. The platform is designed to work seamlessly with a wide range of eCommerce platforms, including Shopify and WooCommerce, and can be used to create custom payment integrations for businesses of all sizes. The company also offers a suite of merchant tools, including invoicing software, payment plugins, and point-of-sale solutions, which makes it easy for businesses to accept cryptocurrency payments regardless of where they are located or what type of business they operate.
One of the biggest advantages of BitPay is that it eliminates a lot of the traditional hurdles that come with accepting Bitcoin and other cryptocurrencies. For example, businesses that use BitPay don't have to worry about price volatility, as the platform instantly converts digital currency payments into fiat currency that can be deposited directly into a bank account. This means that merchants can get paid quickly and securely, without having to deal with the risks and complexities of managing their own crypto wallets or dealing with price fluctuations.
Overall, BitPay has become a critical tool for businesses that want to accept Bitcoin and other cryptocurrencies as payment. With its simple, reliable payment gateway and a range of other tools and services, the platform makes it easy for merchants to get started with digital currencies and take advantage of the many benefits that they offer. Whether you are an eCommerce business or a brick-and-mortar retailer, BitPay is an essential resource that can help you grow your business and stay ahead of the competition in the rapidly-evolving world of cryptocurrency payments.
Overview of BitPay complaint handling
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BitPay Contacts
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BitPay phone numbers+1 (404) 907-2055+1 (404) 907-2055Click up if you have successfully reached BitPay by calling +1 (404) 907-2055 phone number 0 0 users reported that they have successfully reached BitPay by calling +1 (404) 907-2055 phone number Click down if you have unsuccessfully reached BitPay by calling +1 (404) 907-2055 phone number 0 0 users reported that they have UNsuccessfully reached BitPay by calling +1 (404) 907-2055 phone number+1 (407) 331-4699+1 (407) 331-4699Click up if you have successfully reached BitPay by calling +1 (407) 331-4699 phone number 0 0 users reported that they have successfully reached BitPay by calling +1 (407) 331-4699 phone number Click down if you have unsuccessfully reached BitPay by calling +1 (407) 331-4699 phone number 0 0 users reported that they have UNsuccessfully reached BitPay by calling +1 (407) 331-4699 phone numberMedia Contact
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BitPay emailsmarketing@bitpay.com98%Confidence score: 98%Salessupport@bitpay.com98%Confidence score: 98%Supportdpo@bitpay.com98%Confidence score: 98%
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BitPay address8000 Avalon Boulevard Suite 300, Alpharetta, Georgia, 30009, United States
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BitPay social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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