Bloomex
Reviews and Complaints

On 6th May 2016, I purchased a Bloomex 'Beautiful in Blue' sympathy bouquet for a friend who had just lost her mother. Once I'd placed the order, I noticed that I'd made a mistake in my message for the card and I immediately e-mailed Bloomex to request to have it changed.

I didn't receive a response from Bloomex about this. Instead, I received an e-mail stating that because it was Mother's Day and there had been a lot of orders placed, my order would be delivered later than the specified time. I was not too bothered about this delay, however, I did want the correction made to my message so I responded to the e-mail to ask if my message had been corrected. I didn't receive a response to my second e-mail either. To this day, I don't know whether the card my friend received with the flowers had a mistake in it or not. As it's a delicate matter, I don't wish to ask her this either.

A few days ago, on the anniversary of her mother's death, my friend sent me a picture of the flowers I'd sent, which I have also attached. I was very disappointed to see that the bouquet she received did not resemble the picture of the one I had purchased at all. There were fewer flowers, and rather than a selection of flowers it was only a few white roses with a cheap looking bunch of daisy-like flowers. There also weren't any blue flowers included. Although I'd paid $84.80 for the flowers it looked like I'd spent very little and I'm now embarrassed as my friend probably thinks that I scrimped on the flowers.

Please refer to order #2040130 placed online April 13 around 230pm Ontario EST
I had some issues with delivery and when I tried to get clarity all I could do was communicate through a live chat with representatives who were not helpful and gave incorrect information. For example one argued with me that my order was not submitted in time to be delivered the same day yet she was looking at the attempted delivery time, not my order time (ordered in Ontario to be delivered in British Columbia)
The order was eventually delivered two days later but I paid a premium for same day service.
I have sent two emails to the site to which I had been directed
[protected]@bloomex.ca
The only responses I have received were order updates, not actual responses to my concerns or requests to speak with someone.
I have spoken with six live chat customer service individuals who have been not helpful (Grace April 13, Tina April 14, Kelly April 15, Matt April 15 afternoon, Anna April 17, Steve April 18th).
I have no problem paying for the flowers but would like my $20 back for same day delivery service.

On April 12th, I ordered and paid for a bouquet to be sent to my daughter. I was told the flowers would be delivered the following day, as advertised on website. When the flowers had not been delivered, I called and was told my only way to communicate was via live chat. I finally received a message on Saturday, April 15th, that the flowers would be delivered on Tuesday, April 18th, nearly one week after the order had been placed. In communication today, I was told that my money would be refunded after 48 hrs. No apology, nor offer to send anything. I will never use this company again and will make sure my friends, family and associates are aware of the poor service I received.

My sister ordered some flowers from NZ for me from Bloomex. The flowers were not delivered as scheduled, Bloomex were subsequently contacted by my sister and told very rudely they would deliver them the following week. No option to cancel the order and no refund available. The flowers, geberas, arrived in a disappointing condition, crushed and damaged. They lasted three days and had to be thrown out.

Paid by my Master Card, 68.95$ . Flowers were delivered a day late, were not the arrangement I had ordered, were left on front porch and were frozen ( occupants of the home were there and found the flowers by accident ). I have sent Bloomex an email, they acknowledged receipt of email but I have not been contacted by them. Very, very disappointing experience. The. Order number is [protected], flowers to be delivered to 63 Musie in Chelsea Quebec to Danielle Fortin. They were ordered on Saturday the 25 of March around 3:30 in the afternoon, to be delivered Monday the 27 of .March. They were found by accident on the uncovered front porch in the evening of the 28th. For this very unfortunate experience I request a refund of 68.95$ on my Master Card. Rita Bisson. ( 613/787-7759)

Ordered a funeral arrangement from bloomex.ca and recieved white flowers shoved in a vase. There was absolutely no effort made to create an arrangement. It looked sloppy. Some flowers were already browning and other were just buds. I ordered an arrangement with lilies and every lily in the vase was in its budding state. This is not what one would expect when ordering flowers for a funeral. No one orders a vase full of buds and brown flowers to sit in a funeral home beside a deceased loved one. I also paid for the deluxe version and there was nothing deluxe about this, other then the price. I attached 2 photos. The first is what I received. The second is what I paid for (except I upgraded so mine should have actually been even bigger with more flowers)

I place an order a few days ago. I have to say I am EXTREMELY disappointed..
I understand certain flowers are out of season, such as tulips, but this bouquet looks NOTHING like the image you are selling. What I received is filled with red roses and red carnations, reds that don't even work together, and it is very heavy on leaves and very dark! I purchased this arrangement to sit my father in law's urn for his funeral on Saturday February 18. It looked terrible! and I feel like I have been robbed, and I demand a refund!

I went in to order some valentine flowers on feb14/2017 at 9am for a delivery that was only blocks away from your 1100 main st. Location... They told me they would be able to do it that day... Well they did not and did not deliver untill 2 days after... I spent $80 and the flowers were pretty much dead. The daisy's were dead and the roses were barley alive... Pretty dissapointed.

Ordered from the Designer Anniversary Collection on their website DC-02A. A mixture of cream roses and pink lilies (18 stems in total) for an 80th birthday. Flowers that were delivered were nothing like the photo. The bunch delivered consisted of a few orange gerberas, a stem of yellow daisies, some non description orange and purple flowers and greenery which wilted the next day. No roses, no lilies no 18 stems. They were cheap and nasty and not fresh. I was totally ripped off. I've had numerous discussions with Customer Care ( a call centre). They refused to let me speak to management or the owner. I sent photos of what I ordered and what was received as evidence . This was presented to management but I was informed that they would not give me a refund. I am very embarrassed and humiliated.

I Heard a gift basket from BlueMAX from their website. The basket was described as having food items such as nuts chocolate cookies etc. When my father received the gift basket it didn't have any of the products showing on that and instead had only chocolate that were made in China and bought from the dollar store. When I tried calling the guy was so rude and refused to help me and every time I tried calling I never got any help. I tried reversing the charges on my credit card even but Bloomex lied and make sure this could not happen. DO NOT USE BLOOMEX

Miss Elizabeth McDonald messages me regarding my negative feedback on

All I'm asking is for a refund to my credit card, and not a store credit.
Why would I ever order anything from a business that has no ethical practices.

It's the principal of the matter.

From messages with Elizabeth McDonald of Bloomex -January 18th

Miss McDonald - We saw your post and want to sincerely apologize for any delay or miss regarding your very important funeral order. If you would like to private message our Facebook page, we will be happy to provide another review by our customer service senior manager.
So sorry again if we caused any additional distress at a difficult time.
Best regards,
Bloomex

My Response- Miss McDonald, I would like to have this matter reviewed by the Senior Manager.

Thank you
Rosa

Miss McDonald - Of course - Could you please send me the order number and I can then call up your file and relay the information to the senior manager for a full review. Thank you

My Response - The order number 2004242.
Thank you

Miss McDonal - Okay got it- Thanks for sending it. I will check the fie and also copy and paste your Facebook post in an email to the manager. I like to follow up with our customers whenever possible to ensure that our customer service agents are taking care of things to our mutual satisfaction. The manager should be in touch asap or feel free to send a private message to our Bloomex Facebook page at any time. We hope this helps and so sorry again for such a disappointment.

My response - thank you

Miss McDonald- Hi again Rosa,
The manager just relayed apologies and states that your order wll be refunded in full. I hope this has helped and our condolences again on your mother's passing and that our delivery did not meet your expectations.
Best regards

My response- Hello Miss McDonald, I would like to confirm that you will be crediting my credit card.

Thank you

Miss McDonald - I am so sorry to have to be the one to relay this but the manager says she has emailed you with an update. Apparently the manager phoned the florist and went back through the preparation and delivery sheet. It appears that a standing floral arrangement was indeed delivered to the funeral, but it was heart shaped as opposed to the standard shape. The heart shape is actually to greater value and it was delivered to the correct address on time. As such they are saying because delivery of a floral spray took place they are unable to refund the card, but can issue a store credit to full value of the order instead. I am sorry if this was not as expected - I was going on the first email reply they gave me, when they thought the funeral had been missed and nothing at all had arrived. The usual store policy as stated on the website is for quality issues we offer a resend or a store credit. In this case they figured the store credit would be easier as then if you want to order something for yourself or for a future occasion you will have it on file for use anytime. I apologize for any miscommunication on this as they were relaying information to me before they had received the call back from the florist. We hope that the full store credit helps and at least the heart spray that was sent made it to the funeral and was at higher value.

My response - Miss McDougal, what I ordered was the Unequivocal love arrangement which was what represented my mother. Once I saw the order that was sent I called. It's not the value of the flowers, but what it represented. No one even bothered to call. The arrangement received was left at the funeral home to be returned back. You bury a parent only once. Your company left a very negative and insulting experience to say the least.

Miss McDonald - Rosa, Thank you for your additional explanation. We are so sorry again that the floral staff was not able to get the Unequivocal Love arrangement made but they don't like to send any blooms that aren't fresh. They substituted a heart arrangement instead per company policy but we understand that you didn't like it, which is why the manager authorized a full store credit for your future use at any time. We have asked the manager to call you to better explain things for you and they will be contacting you tomorrow morning. We hope at least that this explanation and time helps at least a little bit especially at this understandably difficult time.

My response - Miss McDonald it would had been more considerate had the florist or any of your agents called before taking that decision on their own. Even the funeral home found this practice wrong.
As a business dealing with customers, there are standards that should be put into practice. Your customers should be notified of any changes, especially in this case. Being in the customer service industry, the reputation of any business relies on the customers. Without customers there eventually is no business.

Hi again Rosa,
The manager just relayed apologies and states that your order wll be refunded in full. I hope this has helped and our condolences again on your mother's passing and that our delivery did not meet your expectations.
Best regards

Hello Miss McDonald, I would like to confirm that you will be crediting my credit card.

I am so sorry to have to be the one to relay this but the manager says she has emailed you with an update. Apparently the manager phoned the florist and went back through the preparation and delivery sheet. It appears that a standing floral arrangement was indeed delivered to the funeral, but it was heart shaped as opposed to the standard shape. The heart shape is actually to greater value and it was delivered to the correct address on time. As such they are saying because delivery of a floral spray took place they are unable to refund the card, but can issue a store credit to full value of the order instead. I am sorry if this was not as expected - I was going on the first email reply they gave me, when they thought the funeral had been missed and nothing at all had arrived. The usual store policy as stated on the website is for quality issues we offer a resend or a store credit. In this case they figured the store credit would be easier as then if you want to order something for yourself or for a future occasion you will have it on file for use anytime. I apologize for any miscommunication on this as they were relaying information to me before they had received the call back from the florist. We hope that the full store credit helps and at least the heart spray that was sent made it to the funeral and was at higher value.

Miss McDougal, what I ordered was the Unequivocal love arrangement which was what represented my mother. Once I saw the order that was sent I called. It's not the value of the flowers, but what it represented. No one even bothered to call. The arrangement received was left at the funeral home to be returned back. You bury a parent only once. Your company left a very negative and insulting experience to say the least.

Hi Rosa, Thank you for your additional explanation. We are so sorry again that the floral staff was not able to get the Unequivocal Love arrangement made but they don't like to send any blooms that aren't fresh. They substituted a heart arrangement instead per company policy but we understand that you didn't like it, which is why the manager authorized a full store credit for your future use at any time. We have asked the manager to call you to better explain things for you and they will be contacting you tomorrow morning. We hope at least that this explanation and time helps at least a little bit especially at this understandably difficult time.

January 14th - Called to order a funeral arrangement for my mother, and I advised them this was required by 10:00 am.

January 16th - Arrived at the funeral home. No flowers
- 9:55 am sent an email to advise the order was not received.
- 9:58 am called Bloomer to ask where is the order, which they then advised, the order was subject to arrive between 9 am - 12. Specified this was not acceptable as this was for my mother's burial. They advised this would have been advised by the rep. This was not the case. I requested they please rush the order, was advised they would note the file.
11:00am- Arrangement arrived. Not the arrangement I ordered.
11:12 am- Called Bloomex to advise the order wasn't as ordered. Was advised they would contact the florist and they would contact me. I explained this was for the burial of my mother and needed this rush.Never received any calls. from this company.
11:58 - Email received stating order on route.
1:18 PM - emailed Bloomex to cancel the delivery and pick up the flowers at the funeral home, as we left for the cemetery.
2:06 PM - Email received from Bloomex, stating they attempted to contact me. They the offered a store credit / or send picture as to what was received to review.
2:52 Emailed Bloomex advising after this type of service, I would never purchase anything from their store, and since I never received as ordered, I wanted a full refund to my credit card.
3:10- Email from Bloomex " sorry for the inconvenience of the order being substituted. Unfortunately we are not able to provide refund. We are send the order or store credit.
3:53 - Emailed Bloomer to let them know their driver never arrived at the funeral home.
4:41 - Bloomex emailed saying " We don't provide refunds once parcel leaves our facility. We were offering resend or store credit. Due to the perishable nature of the product the moment it leaves our facility refunds not possible.
5:20 - My response was that on the day of my mother's funeral, I should have been there to say goodbye, not deal with the florist who can't provide services. As they expected payment when I made the decision to order from them, I expected a full refund for breach on their side.
5:53 Email from Bloomex offering a $75.00 store credit.
What I paid was $134.19 for 0.

On 22nd Dec we ordered to hampers under order 1272538. We requested one be delivered to a different address, but were told another order 1272552 would have to be raised. We agreed assuming a credit would be arranged for one hamper . Two hampers were delivered to the same address, not one to another as we requested, and we have been billed for three hampers.
They persistently refuse to accept their mistake, and insist three hampers were delivered even though we never wanted three.
They strangely agreed to send to free hampers as some sort of consolation vent though they will not admit their mistake. Never even an apology for the mistake and atrocious management dispute resolution.
Definitely a good example of how not to retain customers and how not to get good referrals.

On Dec. 11, 2016 I ordered flowers to be delivered Dec 12. Confirmation recd. payment taken. On Dec 15 flowers still not recd. call John he confirmed that they would be sent out Dec 20. I explained that there was no one there that date and to cancel the order. He said he would and a mgr would call me. no call recd. I called again Dec 21 looking for my refund spoke to Kim who assured me the order had been cancelled and a manager would call me re; the refund. Nothing happened. called again jan 3, 2017 spoke to Kim again who again assured me the order had been cancelled and a mgr would call re the refund. My 87 year old Aunt who was suppose get these flowers on her bday recd a notification that a parcel was waiting for her at Fedex. she immediately went and was presented with dead flowers that smelled so bad. imagine how she felt receiving such a thing. I want my money back like I was told i could have went I cancelled the order Dec 16th long before they were even prepared or sent out.

These flowers and chocolates have never arrived at the correct address

What is going on I have been hung up on twice and told numerous time that the manager would call me back
these flowers were to be delivered on Saturday 26th Nov to 750 Toorak Rd Hawthorn East, they never made it until the Monday
You then sent a new bunch out to the new address, again these went to Hawthorn East on the Wed
You then said that you would get a local courier to deliver these as it was not in the METRO AREA
Again these have not arrived and I was told last Friday that the manager would be in contact with me before the close of business that day..THIS HAS NOT HAPPENED
I am requesting a full refund be given as this service that i paid for in full on 24th November has not been given
I request contact from a manager ASAP
Sue

I ordered a beautiful flower bouquet to be delivered to my mom who lives in Canada. Since I live in the USA, My sister emailed me a picture of the flowers my mom received, which were totally incorrect ($20 flowers instead of the $60 flower bouquet) I and looked dead (not fresh at all). Customer service asked me to send them a picture and said they would investigate; of course, it was determined that they were totally wrong blaming the florist saying they sent the wrong flowers! I asked for a refund which they denied. They said they would resend the flowers. The original delivery date was Tuesday and they are telling me they will not re-deliver until Saturday. I am so disappointed and upset as I wanted her to enjoy the flowers and brighten her day when she fell ill and now they are not going to be delivered till Saturday! Bloomex is such a big scam and I will never use them again - buyers beware. I used them previously and am wondering what they actually delivered compared to what I ordered.

I ordered a gift to be delivered today before Father's day and provided the correct address; and then, FedEx had it on delivery exception citing incorrect apartment number. So I gave FedEx and gave them the address, they said Bloomex did not provide the complete address, and they cannot deliver today or before Father's Day. I called Bloomex to tell them this, as this is not my fault and I should not have to pay for the delivery charges; I was told a manager will call me back.

Minutes later, I received an automated email from Bloomex telling me the status of the delivery has been updated to be next Monday, one day late for Father's Day, a generic 'sorry for the inconvenience' and that was IT.

A real business would at least offer to refund the delivery charges instead of a stupid email telling me what I already know. $14.99 (delivery charge) and they lost a customer forever. Stupid.

Absolutely appalled with the horrid service! This was a surprise for my sister on her birthday and I ordered the splendid spring floral bouquet deluxe size with full size card and Balloon. First of all spelling of her name on the card was wrong, then address it was sent to was wrong as well, also I am so angered that no call was made to tell me there was a substitution being sent because apparently they had no flowers to sent so they sent a food basket of less worth. People have food allergies how can they send a food basket without my consent? I wanted a refund and now they are denying me a refund! They ruined the birthday gift I had planned for my sister. I think this company is scamming people for money and not delivering orders they are charged for!

I did not get any flowers from Bloomex and these people now are hiding from me and refuse to give me a refund. I have ordered some flowers from Bloomex and that was supposed to be a birthday surprise for my aunt, but she did not get her flowers! I tried to contact Bloomex, but it seems that they decided to keep my money! Absolutely terrible company to deal with! These place should me shut down!

This was the first time ordering through Bloomex. We wanted to have flowers sent to my mother's home as a surprise the day before Mother's Day, thinking that delivery the day before would be better than delivery on the day of.

We placed the order a week in advance. Ordering online was pretty easy and a confirmation was sent to our email a couple of days later to confirm the all of the information was correct, the delivery address, the contact name for the delivery, that the credit card had been charged and the ordering was being processed. We had given them a week in advance to prepare the order thinking that it would be helpful to the staff. Saturday comes around and there was no sign of the flowers so I ended up calling in on Sunday to check on the status of the delivery. I was flexible and didn't mind if they got busy and needed to deliver them by Monday. I just wanted my mother to receive our surprise. I spoke with 2 reps and both of them had confirmed that the flowers had been delivered the day before, according to their system. Both had also confirmed that an internal investigation would be made and no matter what, our order would be delivered by Tuesday. Tuesday comes along and there’s still no sign of the flowers so I called them back to speak with a 3rd rep who tells me the same story, but this time DOES make a note in their system to say that there is a change in status of the order and that the flowers would definitely be delivered by Wednesday and no later. It is now Thursday and I have yet to see any flowers or to receive a reply back in any form. Some honestly from this company would have been nice.

How much more flexible can a customer be before they flip their lid on them? This company is poorly managed, and based on the reviews that I'm seeing now that I'm doing my research a bit too late, they are a complete scam. It's sad how they can be in business for so long and yet they can't pull through on their promises.

It's a shame that Bloomex will not be gaining another customer. I guess the old ways are always the best and that is to call a local florist in an area and give them the business instead. I guess some of us had to learn it the hard way.