Bloomex’s earns a 2.8-star rating from 426 reviews, showing that the majority of flower recipients are somewhat satisfied with their bouquets.
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Disappointing Experience with Bloomex - Edmonton
As an expert in the category of the reviewed business Bloomex - Edmonton, I must express my concerns based on the numerous negative reviews from customers. It is evident that Bloomex has failed to meet the expectations of its customers, with issues ranging from late deliveries to poor quality products. One customer mentioned how their Valentine's Day flowers arrived two days late and to the wrong address, resulting in a ruined celebration. Another customer highlighted receiving a bouquet that bore no resemblance to the one ordered, with no resolution from customer service. These consistent complaints of subpar service, incorrect deliveries, and unresponsive customer support paint a concerning picture of Bloomex's operations. Potential customers should be cautious when considering Bloomex for their floral needs, as the reviews indicate a pattern of disappointment and dissatisfaction.
Business model that incorporates fraud
Beware: Bloomex is below mediocre business with seriously questionable business model.
I ordered a gift basket from Bloomex to be delivered on April 30. Since the order wasn't delivered and it was showing as "updated", I called the Bloomex and was told that the driver returned the order to the warehouse. Their story is that the recipient wasn't home. The recipient's story is that he was. Whether the Bloomex lied because they committed to more orders than they could deliver or their driver lied because he stopped to get a cup of coffee is irrelevant and certainly not something that a customer should pay for.
So, I 'be requested the full refund from Bloomex as the terms of our agreement were not met.
Bloomex offered to deliver it some other day in the future (on a slow business day, probably). No other date would work for me, or for the recipient. They also offered a store credit, which is a common pressure tactic - it forces the wronged consumer to continue to do business with a business with which they are unhappy.
I insisted to get a refund instead and Bloomex replied that they couldn't do that as per their store policy.
The Consumer Protection Act trumps any store policy. NEVER LET A BUSINESS GET AWAY WITH A STORE CREDIT! You are entitled to a full refund every time the store false advertises, doesn't meet their obligations, or you are not happy with their service or quality of the purchased goods. Consumer Protection Act protects you and your money whatever the store's petty store policy is.:)
As Bloomex didn't meet their end of the agreement and I had never agreed to any other delivery date, we've reached an impasse. Therefore, I submitted a number of complaints against their unfair business practices.
Think about it - If Bloomex didn't refund an unfulfilled order, they de facto stole the X amount of $$ from me. If they get away with it, what stops them from incorporating such practice into their business model and stealing from others too?
Recommendation: Do not use Bloomex
Disappointed
I received an arrangement in a box ...l was excited...my step Son and Family orderd as a suprise for me, extremely poor standard .
I certainly would never use you.
I am sure they paid heaps for a bunch of dead and dull wild flowers.
Not even a bow to hold it together, staples were used...and boring green tissue paper.
No colour whatsoever.
I wrote to your Instagram page , twice no response.
Recommendation: Do not waste your money, there better places to buy from.
Received a disgusting arrangement in a box
I tried on three occasions to get this settled before writing a review.
My family would have paid a good price for a suprise for me ...
I am from Western Australia
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Pros
- Wide floral selection
- Nationwide delivery service
- Affordable pricing options
- Frequent promotions/deals
- Customizable gift baskets
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Cons
- Inconsistent product quality
- Customer service complaints
- Limited luxury flower options
- Delivery reliability issues
This Company is a SHAM !!
This company is a SHAM,
I ordered flowers to be delivered on a specific day (with plenty of lead time) for a Birthday present and they did not arrive until a day later.
The flowers were in Poor condition to say the least and were nothing like I ordered.
I had paid extra and upgraded my order to the SUPERSIZE from the standard but this was definitely not what I received.
I did not receive what I had paid for and I contacted Bloomex on 4 separate occasions and requested to be refunded.
They insist on giving me a credit or resending the flowers, but what good is that.
The Birthday has past and the moment was ruined.
The product is garbage and I don't want them again.
If I had received what I paid for and it was just a matter of quality then their offer would have been fair, but that is not the case.
Do not buy from BLOOMEX if you expect to get value for your money.
Do not buy from BLOOMEX if your order is time sensitive.
Do not buy from BLOOMEX if you expect what you pay for.
Do not buy from BLOOMEX.
Recommendation: Do Not buy from BLOOMEX
Bloomex Complaints 422
Flowers late and dead and wrong gift etc etc etc
I pre arranged for my daughter who lives in Adelaide to receive her flowers and gifts at her work before midday on her birthday. When I called her after she finished work she was upset that I had forgotten her birthday! I explained about the ordered flowers but she left at 16.30 as normal and nothing had arrived. We were both devastated me being in England...
Read full review of BloomexUndelivered gift basket of chocolate
An order was made 1 month ago - March 4/24 for a basket of Lindt chocolate & confirmed for delivery to a hospital patient on the 5th; the patient was in the hospital four provinces away from me which is why I ordered online. The order never showed up & the patient was discharged without ever receiving it. This order was time sensitive; I was assured it...
Read full review of BloomexOrder "lost" for 3 weeks. Requested a refund (4x) as order wasn't delivered as promised
I ordered a bouquet December 14th,2023 for a family member in hospital. The order was supposed to be delivered the next day... We called on Dec 19 to find out why the order hadn't beed delivered, and were told there were issues with the courier "out of their control" but assured the flowers would be delivered. Called again December 29, as flowers still...
Read full review of BloomexIs Bloomex Legit?
Bloomex earns a trustworthiness rating of 61%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for Bloomex. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Bloomex has registered the domain name for bloomex.ca for more than one year, which may indicate stability and longevity.
Bloomex.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bloomex.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Bloomex.ca you are considering visiting, which is associated with Bloomex, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Bloomex website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- Bloomex protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Bloomex. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Same day delivery - 3 days late and flowers are horrible
I ordered flowers from bloomex on Wednesday the 22nd of November for same day delivery as they were ordered in the time frame stated for same day delivery and I paid the extra money to get them sent out that day. I received an email later that afternoon telling me the courier had already left and they would upgrade my already upgraded order and refund me...
Read full review of BloomexNon-delivery - refund cad 69.40 - do not use bloomex
We ordered Flowers from you yesterday, NOV 10th for delivery today, NOV 2023 at an address in Maple Ridge, BC, Canada. (order No: 4207593): Since it was getting late, we contacted your IM on your website around NOON on NOV 11, 2023, and a guy came on who, after hearing our question as to when the flowers would be delivered, simply NEVER came back to the...
Read full review of BloomexWas not delivered
I ordered from Bloomex flowers for Over $90 US which my credit card was charged $130 Canadian and the receipient hasn’t received the flowers yet. It was supposed to be received yesterday Nov 1st at 5pm and I talked to 7 agents, all said it wasn’t delivered and one said it was but the receipient was at home all day today and yesterday but they have not...
Read full review of Bloomexflowers ordered
I ordered flowers for delivery on September 28th and was surprised to find in reviewing the invoice that a discount had been ADDED to my invoice INV-4169150, then totalling $75.68. Customer "service" declined to entertain my complaint.
Later that day I received a communication from Bloomex saying my order was "incomplete", and so I completed the online form again and submitted it. This was for $64.38, and the invoice was INV-4169234.
Then I received a great shock when the embarrassed recipient said she had received TWO sets of IDENTICAL flowers on the SAME day from the SAME florist. I immediately contacted Bloomex online Help Desk, where the bored operator said he could no amend the invoices since it was "against company policy" to change invoices after delivery had been made.
Desired outcome: Bloomex to refund AT LEAST the $75.68 amount. The issue has caused great embarrassment.
Flower delivery
I am very upset. I ordered flowers Sunday 10 September for my mother's 89th birthday, Friday 15 September. Mum has dementia, is housebound and doesn't get visitors so a nice bunch of flowers on her birthday would have been something nice for her. When the flowers were not delivered, I phoned and found the call staff very uncaring. Their recorded messages referred me to a 24 hour live chat which did not exist. I sent a very strongly worded email on
Sunday evening. 17 September and received a customer service survey email in return! I'll leave it to your imagination what my response was. When the flowers had not been delivered by Monday morning, 18 September, I phoned again and made no secret of the fact I was very upset and angry. They agreed to refund me the full amount and send mum a fresh order. I am registering this complaint as a safeguard to ensure they follow through.
Desired outcome: A full refund for me and fresh flowers for mum.
Gift basket not delivered.
We ordered a gift basket on the 1st September to be delivered to our daughter in Tacoma on the 8th September. It was not delivered then and has yet to be delivered.
Order number 560198.
We have been going around in circles with this complaint. It appears that you do not want to settle the matter. We are in NZ and have paid out $133 of our dollars for this basket.
Desired outcome: Deliver the gift basket.
14th September today and still the gift basket hasn't been delivered. Order number 560198.
Gift Basket.
We live in NZ and we bought a gift basket from you for our daughter who's wedding anniversary was on the 8th September.
We bought the gift basket on line using my wife's email of shackleton.[protected]@gmail.com. We registered that day with the password of margaret55. We asked for it to be delivered in Tacoma on the 8th. The money for it was taken from our credit card on the 1st. We got an email back confirming the purchase.
It did not get delivered and on the 9th I went on live chat and the person answering wrote that it would be delivered ASAP. It was never delivered.
I went on live chat today and got no answer.
The order number was 560198.
Desired outcome: Deliver the gift basket as ordered and paid for.
Bunch roses x12
Not even delivered, had to be picked up by my 80 yr old mother the day before. Card was blank - with a tiny piece of paper with my name on it. We’re not the long stem roses I specifically asked for several times while ordering. Piece of paper stating this included my 15% discount I did not know about.? With the amount paid for included in this gift ($102) shouldn’t be sent with a gift. [censored]ty box was not like the one described when ordered
Not happy at all, wasn’t worth the money for these issues
I’m glad you sent flowers but was not what I asked for
Desired outcome: Want people to know how dissatisfied I was with this
Order # 4076708
On May 18, 2023, the above captioned order was delivered to Mrs. N. Meier's residence, 214 Robinson Street, Collingwood, Ontario.
Part of this order was damaged (broken) a vase. That was not a problem...these things happen and my MasterCard account was credited with a refund.
However, I am reliably informed that when Mrs. Meier pointed out the broken vase to the driver, his response was extremely rude and very upsetting to the recipient who had just lost her husband three days previously. The driver's response was "What do you want me to do about it? It's not my problem!"
This driver had to have known that this was a funeral arrangement. A bit of diplomacy and compassion with the information regarding how to deal with the broken vase would have been much appreciated and certainly much more appreciated than his rude and surly response.
I am certain that your company would not want its reputation to be damaged by this type of uncalled for treatment of bereaved persons. An apology to Mrs. Meier is certainly owed and would go a long way to ensuring future business from members of this family.
Thank you for your attention to this matter.
A. J. Wharrie
[protected]@gmail.com
Desired outcome: An immediate and unreserved apology to Mrs. N. Meier.
Flowers
Flowers ordered for internment nothing like ordered. Arrived as a bouquet with a glass vase which can not be used at a cemetery. No customer service response.
Embarrassed no flowers to take and furious I got scammed
Ordered May 22, 2023 for over $100 flowers
Contacted customer service immediately, advised to send pictures and they would do investigation to resolve. No response from customer service, no reply to numerous emails.
Should have read reviews…no one is satisfied with product and service.
Added dissatisfaction to Facebook page but they delete negative comments
Desired outcome: Refund…company voucher useless….apology..this is appalling for a grieving family
Bloomex flowers and gift not delivered
On Sunday 14th just after 11am I placed an online order to have flowers and a teddy delivered to a NSW Cooma address and paid full delivery charges which I believed to be same day delivery but was ok with next day delivery.
It is now Wednesday 17th and still no delivery! Tracking states it has been delivered to Fyshwick ACT at 3:34am on Wednesday morning. Numerous phone calls to the support centre with each call “falling out/disconnected/support team unable to take calls due to the amount of current calls “
I’ve sent 2 emails with zero response. Finally had a call answered this morning and they have apparently messaged the courier. I have asked for a full refund, support agent has offered a $30 credit on my Bloomex account which I am not happy with!
Desired outcome: Full refund of order
Disappointing Gift from Bloomex florist
I received a gift from my son and his wife for Mother's Day from Bloomex Florist, they were purchase in Victoria Australia online. They ordered flowers and hamper together. when the gift arrived from the florist the flowers were nearly dead and food in the hamper were out of date or need to be used within two weeks. I called the company when they arrived, and the lady gave me the email address and told me to send some photos of the items and send them to the email she gave me, I did try to email but they won't send.
Desired outcome: I have tried calling and email them, but email is not sending and there is no direct number to them. it's a overseas number.
Unsatisfied with the product
At approximately 8am of the 13th of May I place an order for 12 roses, a medium sized Teddy bear, a box of premium chocolates, a bottle of wine and a printed card which I printed out what I wanted in the card and for the delivery to take place at a civilised time on Mothers Day. I also reconfirmed this at approximately 12 noon on the 13th of May that this would definitely be delivered on the 14th of May. This was not delivered on Mothers Day despite me paying $14.95 delivery fee on this day. When it wasn't delivered on Mothers day I called your call centre where I was told that I would have my delivery fee refunded as the delivery didn't happen on Mothers Day and that the funds would be in my account by COB last night this hasn't happen and my partner seeing it still hasn't been delivered she would be receiving an upgraded delivery on Tuesday the 16th of May. I tried to call the call centre tonight is they could give me a more definite time of a ETA as I would to ensure that someone would be home for the delivery as the deliver of last nights half dead flowers and weeds failed to follow instructions on delivery as to ring the big bell near the front door it was lucky that one of the kids saw him as he walked away from the door.
Desired outcome: I am hoping this upgraded delivery takes place between Tuesday morning and Tuesday lunchtime.
Flower delivery
Order: 2099895
Flowers to be delivered on Mothers Day 14 May did not arrive. Money has been taken from my Account, but the Order still shows on Bloomex site as In transit . (This is the day AFTER Mothers Day, by the way). This is very upsetting. Even if I had been told they weren't being delivered i could have tried somewhere else.
Tried to complain on LIVE CHAT. I have been next in the queue for an hour now.
Desired outcome: Refund And an apology might be nice
Flowers delivered for mothers day
I tried to place an order for some flowers and chocolates for my mother for mothers day on line as I have done before. I had so much trouble that in the end I rang up and placed the order for flowers and chocolates to be delivered to my mother on Sunday 14th May.
My mother received the flowers and chocolates on Friday 12th May which I was not happy about. I must say that I am extremely disappointed in the arrangement and the chocolates that she received. The flowers were of poor standard looking like they were near the end of their life. Mum ended up adding some flowers from her own garden to try and make them look a little better. The chocolates were a disappointment to especially when I paid $11.95 for 4 chocolates.
Desired outcome: refund
Flowers
27th march I ordered. 2075845.. $103 flowers from bloomex for my special friends 50th birthday who lives in Canberra (I now live in sa) to be delivered on her 50th birthday 1st April. I gave then plenty of notice and confirmed a number of times that it would be delivered on her birthday 1st April as this was to be a lovely surprise for her and actually a large outlay for Me being on the age pension. However she rang me the day before her birthday 31st march to thank me for the flowers l was shocked and disappointed they delivered on the wrong day despite me confirming with bloomex a number of times delivery date 1st April. I asked her if the flowers were nice and she sounded hesitant so l asked her to send me a picture (in clear glass vase). When l received the photo l felt angry embarrassed disappointed distressed as they were nothing like what l had ordered they looked like someone had plucked them from someone's garbage bin..petals falling off not fresh hardly any flowers half filling the vase. False misleading advertising. Waste of my money on the pension l have to do without for a while when l try to put a little bit of happiness in someone's life that l love after all isn't life tough enough these days . Without being scammed? I asked bllomex for refund they refuse said flowers to them look "lovely"! I notice bloomex receive the most complaints from consumers and are facing a court hearing about fudging 5 star reviews from customers. I have contacted consumer affairs flowers bloomex as shown in purple vase...what crap my friend received in clear vase bloomex state they stand by their products.. we care. Really?
Desired outcome: Full refund asap as requested!
27th march I ordered $103 flowers from bloomex for my special friends 50th birthday who lives in Canberra (I now live in sa) to be delivered on her 50th birthday 1st April. I gave then plenty of notice and confirmed a number of times that it would be delivered on her birthday 1st April as this was to be a lovely surprise for her and actually a large outlay for Me being on the age pension. However she rang me the day before her birthday 31st march to thank me for the flowers l was shocked and disappointed they delivered on the wrong day despite me confirming with bloomex a number of times delivery date 1st April. I asked her if the flowers were nice and she sounded hesitant so l asked her to send me a picture (in clear glass vase). When l received the photo l felt angry embarrassed disappointed distressed as they were nothing like what l had ordered they looked like someone had plucked them from someone's garbage bin..petals falling off not fresh hardly any flowers half filling the vase. False misleading advertising. Waste of my money on the pension l have to do without for a while when l try to put a little bit of happiness in someone's life that l love after all isn't life tough enough these days . Without being scammed? I asked bllomex for refund they refuse said flowers to them look "lovely"! I notice bloomex receive the most complaints from consumers and are facing a court hearing about fudging 5 star reviews from customers. I have contacted consumer affairs
Failed online purchase
On 14 February 2023 I attempted to make an online purchase. When I attempted to make the payment, I was told the payment had failed. Later I discovered that a payment $93.85 had been withdraw from my account.
When I was told the payment had failed, I was unable to complete the purchase or even enter the delivery address. As a result, I did not receive;
a. an order number;
b. an invoice;
c. a receipt; and, of course
d. I did not receive any product from your company.
I tried contact ing you by telephone and Livechat. I was told by both that I should contact you by email ([protected]@bloomex,com.au). I sent 5 emails to this address but have received no reply. I included a copy of bank statement showing the payment to your company in each email.
I am unable to add the bank statement here as it does not download in the correct format. I will happily email to you in PDF form if I can get an address.
Desired outcome: I would like a refund as I did not receive anything in return for the payment.
About Bloomex
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Overview of Bloomex complaint handling
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Bloomex Contacts
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Bloomex phone numbers1800 905 1471800 905 147Click up if you have successfully reached Bloomex by calling 1800 905 147 phone number 8 8 users reported that they have successfully reached Bloomex by calling 1800 905 147 phone number Click down if you have unsuccessfully reached Bloomex by calling 1800 905 147 phone number 4 4 users reported that they have UNsuccessfully reached Bloomex by calling 1800 905 147 phone number67%Confidence scoreAustralia+1 (866) 690-8425+1 (866) 690-8425Click up if you have successfully reached Bloomex by calling +1 (866) 690-8425 phone number 0 0 users reported that they have successfully reached Bloomex by calling +1 (866) 690-8425 phone number Click down if you have unsuccessfully reached Bloomex by calling +1 (866) 690-8425 phone number 0 0 users reported that they have UNsuccessfully reached Bloomex by calling +1 (866) 690-8425 phone numberCanada+1 (877) 256-6610+1 (877) 256-6610Click up if you have successfully reached Bloomex by calling +1 (877) 256-6610 phone number 0 0 users reported that they have successfully reached Bloomex by calling +1 (877) 256-6610 phone number Click down if you have unsuccessfully reached Bloomex by calling +1 (877) 256-6610 phone number 0 0 users reported that they have UNsuccessfully reached Bloomex by calling +1 (877) 256-6610 phone numberUnited States+1 (613) 228-7643+1 (613) 228-7643Click up if you have successfully reached Bloomex by calling +1 (613) 228-7643 phone number 0 0 users reported that they have successfully reached Bloomex by calling +1 (613) 228-7643 phone number Click down if you have unsuccessfully reached Bloomex by calling +1 (613) 228-7643 phone number 0 0 users reported that they have UNsuccessfully reached Bloomex by calling +1 (613) 228-7643 phone number+1 (888) 912-5666+1 (888) 912-5666Click up if you have successfully reached Bloomex by calling +1 (888) 912-5666 phone number 0 0 users reported that they have successfully reached Bloomex by calling +1 (888) 912-5666 phone number Click down if you have unsuccessfully reached Bloomex by calling +1 (888) 912-5666 phone number 0 0 users reported that they have UNsuccessfully reached Bloomex by calling +1 (888) 912-5666 phone numberCustomer Service
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Bloomex emailscorp@bloomex.ca100%Confidence score: 100%Supportwecare@bloomex.ca100%Confidence score: 100%publicrelations@bloomex.ca99%Confidence score: 99%communicationjspratt@bloomex.ca84%Confidence score: 84%contest@bloomex.ca83%Confidence score: 83%reviews@bloomex.ca79%Confidence score: 79%corporate@bloomex.ca78%Confidence score: 78%managementcontestt@bloomex.ca76%Confidence score: 76%
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Bloomex address4095 Belgreen Drive Unit 8, Gloucester, Ontario, K1G3N2, Canada
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Bloomex social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 18, 2024
Most discussed Bloomex complaints
Undelivered gift basket of chocolateRecent comments about Bloomex company
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