CB Hosting and Web Design Bluehost Unauthorised credit card charges

Bluehost review: Unauthorised credit card charges 1

Susanna Lynley G of US

Oct 29, 2023 8:33 pm EDT

Verified customer

Review updated: Oct 05, 2024

Featured review

My subscription to BlueHost was due to be renewed in October 2023. When I received emails to this effect, I notified the company I would not be renewing. I also checked my settings that renewal was on manual. I noticed the first unauthorised withdrawal on 7th Oct for $165.29 (AU). I contacted Bluehost, reminding them I wasn't renewing and the money was returned. On Oct 29 I began receiving emails saying that Blue Host was unable to process my credit card. At this point I discovered that a charge of $676.46 was pending. A further search of my account revealed that on the 7th Oct when I received a credit, there was a further a unauthorised charge made of $171.85. Communications between myself and Bluehost began in earnest on 29th October. When reminded that I had not authorised a renewal and that my settings were on "manual" not automatic, one agent described it as a "bug " in the system. Today Bluehost has confirmed that it will be crediting me with $309.81, a fraction of what has been defrauded.

Claimed loss: $847.85 (Australian).

Desired outcome: I want a full return of all money taken from my account by Bluehost since October 2023.

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Christine Ann1234

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Christine Ann1234 of US

Oct 05, 2024 7:31 am EDT

Verified customer

I had the same problem. BlueHost lies to me, they lie to the credit card company. They charged me almost $1000 for stuff I will never use, don't even know how to use & never ordered. I plan to hire a lawyer tomorrow. They told me I had to cancel within 15 days -- I did not even know about the charge until after that maybe 18 days - only when I saw it on my credit card. I think there is such a pattern of theft this may be a class action suit. They are violating the US law Fair Credit Billing Act.

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