Bob Evans
Reviews and Complaints

My wife and I recently went to your restuarant in florence ky. I was amazed at how bad the service was. We were told the wait would be 15 and we waited over an hour. The worst part was there was hardly anyone eating in the restaurant. Most of the employees were in the parking lot smoking and laughing while everyone waited. I'm not sure what happened but this is by far the worst restaurant in the florence ky area now. I've also sent a letter the mayor of the city to look into possible drug use in the building. My hope is something is done soon. It used to be a great family restaurant that is now a hole in the wall.

Ordered the Smokehouse burger well done, a little pink when I got it and the bacon was barely cooked. Ordered loaded fries and there was nothing on them. Ordered Mac n cheese and it was dry. The whole order was supposed to be ready in 30 minutes but I had to wait another 10 minutes at the restaurant when it wasn't busy. Everything was cold and had been sitting there for at least the 10 minutes I stood there. It's cold outside and the food doesn't sit under a lamp but about 15' from the door. Order #890115. I will not go to this restaurant again even though they share a parking lot with the hotel I frequently stay at.

After waiting 30 minutes for seating for four adults. We ordered and was brought out hash browns that were extremely cold. My son order belgian waffles that were extremely hard. My daughter ordered eggs and potatoes that were also extremely old the eggs as well as the potatoes. The store manager was called over and she didn't seem to be surprised. Almost as if wasn't anything new. I really don't know how they are still open with service like that. I will NEVER visit or use Bob Evans for any of my events that would be embarassing.

Was at the marion Ohio Bob Evans between 730 and 8 o'clock me and 3 other people the waitress was rude. When I try to ask her something she walked away from me had to keep asking for drinks. Food was not prepare bright and some stuff was missing. So when I asked her if she would go get a manager she walked back into the kitchen and started cussing We could here her from our table we was just trying to get our food properly and the manager stated that she was new and that's understandable but you don't treat Guest like that and when I told her that my food was not done right I got a hamSandwich on white bread and it came out over cook and it was on rye bread when I told her I did not want it she proceeded to pick up my plate off the table so fast some of the food thou on the floor and I said wait a minute she turned around and looked at me and said will you said you didn't want it really rude. Manager seemed to not do anything did not make me pay for it but was not really not concerned about her behavior. Other than he would talk to her I believe she needs more train and if she cannot deal with the public than maybe this job is not for her I don't feel like I was welcome there and neither did the company that I was with. We have spent $60 tonight there to get treated like we was not even want it. I don't know if it's because she's new are because we came in right before closing but I would not refer her as a waitress to nobody and neither have I have ever been treated that way when I've been into that Bob Evans and we are a regular customer there. Don't have plans on going back expression if she works there sad to say we were just have to find somewhere else to go.

I have received several damaged gravy containers in your sausage gravy and biscuits. the package was open with gravy all over. We love your product, but it is too expensive to keep buying without some kind of reimbursement. Please look into this and help me so I can keep purchasing your product with confidence. My email is [protected]@att.net and my name Vicki Peiffer, 1604 Welch Rd. Ionia MI 48846. Hope to hear something soon. Thank you for your time with this matter.

Delivered
Bob Evans
October 6 2019 at 7:52pm-8:22pm
Bob Evans
3 Items
1x Chicken-N-Noodles Soup
1x Cranberry Pecan Chicken Salad
1x Slow Roasted Turkey & Dressing Dinner 3 Course
Delivery Address
217 Helen Ln, Barboursville, WV 25504, USA

This was a very disgusting meal. No dressing, beef gravy on the mashed potatoes, flat top grilled chicken breasts not sliced turkey, cup of fruit was grapes. The only thing right about the salad was the cut up iceberg lettuce!

I know it may be trivial to some, but anyone with an autistic child understands that these children don't handle changes well and they like consistency. My son LOVES Bob Evan's and orders the exact meal everytime. I took him to Bob Evan's in Englewood, Ohio on Friday. We normally eat at the Greenville Ohio location and he orders the little farmers breakfast. This time, he decided on the "little piggy". His excitement turned to tears when his order came out and looked atrocious. Nothing like the pictures on the menu. He slid the plate away and was really upset over how sad his pig looked. No nose or anything. Like I said, it may seem trivial but i was really happy for him because he actually stayed from his comfort zone and ordered something new. I do have pictures of the monstrosity.

The soup is advertised as topped with bacon and green onions.
I bought two quarts to go - there wasn't any sign or taste of bacon or green onion.
Should I open the soup cartoons to check and see if all the items are included.
Another problem with the cheddar baked potato soup was it was almost as thick as mac and cheese. Not an enjoyable thickness for soup - like eating cheese sauce.
Won't be buying any more cheddar baked potato soup. If I go back to Bob Evans.

On 10/6/19 at store #21 I placed a carry out order when I got home I was short loaded hash browns I called they said to come back and get them, I picked them up came back home to find out they had given me a raw scoop of diced potatoes, I call and ask to speak to a manager a girl got on the phone and starting yelling in a very loud voice at me saying I placed the order wrong, I ask for her name she said "I don't have a name today" then hung up . I'm 55 years old have been going to bob evans every Sunday for over 20 years, unless something is done about this I will never return as well as pursue issue

Myself and my husband took our grandsons to dinner Friday evening about 6:00 pm to Bob Evans Springboro Ohio location. First of all we waited on dinner for over a half hour and the kids were getting very distressed. Then the dinners came and the carrots were so hard the kids couldn't eat them and the broccoli was also crunchy. And the dressing for the turkey was very dry and tasteless So we sent the carrots back and they brought corn instead which looked like it was fried and very dry. So we were totally dissatisfied with this experience at bob Evans. Bob Evans used to be my favorite place to get a good home cooked dinner but not anymore. My husband spent $37.00 plus tip and we are not at all happy. I think you should look into some of the cooks at your restaurants. I have also experienced some bad orders from the Woodman dr bob Evans which I frequent almost weekly. So I'm afraid to even chance it again. I hope you can do something to resolve this issue. Thank you. Delores Smith

You walk in get seated and wait 10 minutes and never get waited on then another couple comes in sits in the booth beside you and immediately gets waited on this isnt the first issue we have had with this location of you order a side salad you have to waite forever on it then when they bring it your food comes right out you have to literally ask them for a refill one time I had to go to the counter to get silverware cause they didnt give us any i think you all need to be checking up on that location because there management and waiters aren't doing there job thank you

When arriving we asked for a table. The manager Ben Cadmen then told the seating person to take us to a booth. We were able to get the waitress to give us a table.
We noticed that NONE of the waitress' on duty were not smiling at all and also were not chatting with each other(like normal). We were soon to notice why.
The manager stood by the order screen near the kitchen window berating the cooking staff loudly and generally handed out verbal instructions on a continuing basis to the waiting staff. It was like no one knew what they were doing except him! This action continued throughout the complete time we were having our dinner. "the corn" "the stuffing" etc etc. do this do that! I am sure that it was very embarrassing for ALL the waitress/cooking staff there. The food was good and timely delivered, though not as hot as we would have liked. The waitress and her trainee were very efficient and mindful to our wants and needs. The ONLY negative thing was the TOTAL UNPROFESSIONAL IGNORANT SELF CENTERED actions of Ben Cadmen. If I was his superior, he would be GONE immediately. Maybe the staff could smile, try to enjoy a tough work environment with some comraderie, and represent Bob Evans as we have seen on our other visits. I surely hope we do not see this manager again. If we do, we will not be seated. I have personal leadership experience but this guy seems to not have a clue about how to treat subordinates.