Body Lab
Reviews and Complaints

In January of 2017 I was asked to sign a form to get a free t-shirt at Golden Walk in Germiston by body lab employee. I didn't get it but after that I started getting SMS and calls saying I owe the gym and I have an account with them. At first I paid the money but they kept coming back for more, I tried to close that 'account' but they never stopped even now

Bodylab has deceived my family and i, throughout covid we have still been paying our monthly fee despite us not having used the gym. I have also paid the maintence fee which came out and now in may 2021 i was debited again for the maintence fee despite our contract ending in january 2021

i want assistance now! evelyn was the one who did this
despite my numerous emails i was still debited

Good morning Evelyn, I need your assistant, Body lab deducted my money from my account on the 14 May 2021, I first of all I didn't join a Gym with or sign any contract with you.

I have never been in Kempton Park for the last 4 years, The only person who was in Kempton was my son around Feb or Marh, to buy uniform from Silky bazaar and the lady by Busi ask my son to join a Gym. My son told her that he is not working, but the lady forced him to join.
So Busi, took advantage of minors.I need my money back . R299.00 before I take further steps/

Kind regards

Joey

I currently have an issue with The body lab gym. In October, 2020 I was approached by a sales representative of the body lab in Durban CBD, the Workshop. The representative said that the student membership would be +-R170 pm. I signed up for the membership and made the mistake of opting for a direct debit and gave them my account details. The representative stated that I should write down a name of someone who might also be interested and would like view the gym (not signing up an additional member) . I did that. Some time later I received a notification via my Absa banking app that I should approve a direct debit by the body lab of +-R350 I obviously rejected the direct debit as this was not the amount I signed up for. I then tried contacting the gym numerous times to cancel but I never got through to anyone. I was then contacted by a lady early 2021 to state that I was behind in my payments and the reason for the high amount was because I apparently signed another member under my membership, which is incorrect as I was told by the representative that it was someone I could bring along on my first day when I view the gym(like a referral, not an additional member) . All I did was suggest a referral. I explained to her what had happened and she said she would try to look for proof that I tried contacting them and she would get back to me. I received no communication after that. Now on the 22 April 2021 I received an sms by Bennett & Associates that my case was handed over to them. I called them and was told that I owe over R5000 and need to pay in order to not get blacklisted. Please note that I have never received any communication from them in regards to this besides the call made by the lady to say that I was behind. I have also never set foot in any Body lab gym. Please may I be assisted in regards to this.
I can not get blacklisted for this.

Dear Sir Madam

I too am currently a victim of bodylab consultants being called by debt collectors to pay up unless will be black listed of an account I know nothing what so ever about. I have never had a gym account instead a voucher was produced to me then after I could sign up to a contract if still have interest in joining the gym of which I never even used the voucher presented to me.

I would appreciate it if my request if paid attention to.

Thank you

I signed a contract of 6 months, after that period they re-new my contract automatically but if i wanted a 1year or 2years I should have signed it so for me signing a 6 months it means i have a reason and beside that they hire people who don't know their jobs they don't even let u read the terms and conditions, all they do is running after people to earn money without explain the contracts. I didn't even get a notice or email to notify me with my contract expired now they taken me to legal what what mxm they even added R30 for legal fee ontop of the amount i owe

My daughter have been signed up for a gym contract falsely, just for the mere fact that she turned 18 years in January this year has a bank account opened in the begging of this year as well was an opportunity for the untrained consultant to sign her and just to make his or her set target. sales consultants at body lab germiston needs proper sales Technics and be taught sales skills applicable as a gym c/o, my poor child is using hearing aids as well and cannot easily hear unless the stated words are repeated constantly and this was an advantage for the Germiston Lab Consultant.

My child does not have an idea what a contract is whatsoever.

She was approached by a consultant on her way to school who the company does not want to disclose the name and telling me the person is not working there anymore, what a coincidence.
This consultant could not even give my child a contract copy.

I have tried to resolve this, I phoned the Germiston Offices and spoke to an administrator named Lucy and one of the managers at Germiston Body Lab name Evelyn, they were of no help and rather rude (apathetic service), to no avail. now as a father who his child was made to go to an agreement she does not understand just because she is 18 years, questionable. this girl has never opened an account in her life, she is just a school kid and this is affecting my child emotionally and academically affected at the cost of Germiston Body Lab staff .

I will continue with Legal action as I promised them as well, this affects me as a parent, taking company time to attend to a matter that managers and staff do not find important to be resolved amicably for my child's sake

Regards,
Rabana Modisaemang
[protected]

My contract comes to an end, 31 December 2018. On 11 November 2018 I went to my branch, Southway Mall, requested email address for the notice of termination. The lady behind the desk at the reception area told me there was no such email. She then advised that I write my notice on the member request form (no. 103977).
Since then I have not received any acknowledgement or confirmation of my notice of termination.

Regards
Ms Nolundi Shezi

I have received an sms that my cancellation fee is R553.09 which is 30% of the remaining months . My contract was supposed to end next year June therefore if you calculate from this year December to next year June its only 7 months. Monthly Gym Fees is R200 monthly, so for remaining months is R200 x 7 = 1400 x 30% = R420.

So i just want to know how did you get to 553.09 instead of 420 or you guys think we are idiots we cant calculate. please rectify this.

Thank you

Hi,

I've recently joined your bodylab gym at Southway mall, date 7 /09/2018.

I arrived at the gym today around 17.20 and was asked by the receptionist for my receipt to prove that I have paid my gym fees, which I didn't have on me and I wasn't informed to carry it each time I came to gym, although I did have my Id with my information.
The front desk lady, firstly was very rude jumping from me to another client while I was still talking, she then used her thumb print and let me in .I told her that her actions and ways are very disrespectful.

I proceded with my gym session a staff member by the name of bafana was very helpful and showed me around the gym, 25 mins into my session I asked if I could purchase water with my card I was told no I can go draw down stairs as I didn't have cash on me, as I approached the counter heading out to draw money I heard the receptionists utter very rudely to 2 other ladies standing at the counter I felt very uncomfortable and immediately I got very upset with the situation. I refuse to train at your gym and I would kindly request my refund as I've paid my administration fee.

Kind regards
Gavin

Morning i am a 21 year old student, who last year signed a contract with body lab it was on the 10th of March or April 2017 when i was on my way to school and this guy called "Sibusiso" called me and i ignored he than ran for me and held my arm and said "Hello my sister you look tired come and join our gym so that you can be healthy and fit, look you sweating on a warm day" in isizulu he said "Sawubona sisi wam wajuluka kangaka kubanda uyaphi, woza eGym uzocibilika mahhala". I said no cause i was in a hurry the following day on my way to blaze on smith street he saw and called up on me and said "You promised yesterday so this is your chance to gym for free" you don't have to pay a cent so i went in and he showed me all the gym equipments/where they do aerobics and all. He then took me to this smaller nyana office and we sat so he said to me "This is body lab as you see im wearing my work uniform, here in body lab we deal with people like you" i was confused what he meant about that cause i am not fat not at all but he said all that as if i was Weighing 600lb he then asked for my full names, surname, where I'm from i thought we were making conversation but little did i know he was writing my details on this blue piece of paper he then asked me to sign i said for what cause you did not mention anything to me. He said please sign for me my sister so i can get Commission so i said okay i will sign and he said welcome to body lab you are now a member of our Gym and you will gym for free i was excited like finally i will be slim. But something was not right so i went to blaze and took a taxi to the market i got home and took out this blue paper and as i read towards the end i see a tick on a box saying I've signed a contract of 24months which is 2 years i was so shattered cause Sibusiso didn't mention anything about any contract so i tried to be calm and on the following morning it was Wednesday or Thursday if I'm not mistaking i went there and i asked for siyabonga they said his not in so i went to the receptionist and i told her everything she said there's nothing i can do sisi wami, cause there is your signature which means you read the contract and i said can i please cancel my contract i won't be gyming any more i made up a story and told them that I'm moving back home she said sorry just like that. April went by and the following month i got a message saying i should pay R200 i was like what i don't owe body lab money ignored the message and August they sent a messaging saying legal action will be taken if i don't pay. Numbers from Johannesburg were calling me i did not answer any of them because i did nothing wrong i curse the day i met sibusiso i can't open any accounts cause my name is blacklisted.

I have problem with body lab gym they claim I owe them R7000 which I do not know. I had a contract with them and I was paying up to date, and I have cancelled the contract with them by going to Durban branch and signed a form and they did not give me feed back days later of my contract was cancelled or not and after few years later I received calls and messages claiming I owe them R7000 I was asked to write an affidavit stating what happened and I did that several times but they will still call and tell me that I owe them till today.

My name is Zama, I live in Durban (kwaZulu-Natal) i have been a victim deceived into signing a supposedly free trial contract with body lab in 2015, i went to to view the facility as i was assured i wont be disappointing, i went to the one in point and i wasn't impress at all, parking space wasn't safe, and insufficient machines for members and the classes aren't big enough to accommodate members.I reported my complains to the body lab consultant and i told him i wont be a member, he said not to worry, it was a free trial.next thing on the 15th November i was informed i owed R4000.00, yet don't have a membership card and i haven't been on any form of communication with body lab. i would really appreciate if my complain can be resolved immediately.

In 2015 i cancelled the body lab contract and paid the 30% of remaining fee of a contract i took up in 2013. My payments were not processed as i paid cash at the Pretoria branch, the consultanst and manager Andrew were complete useless and refused to help me tract down the information. In 2017 im getting calls from lawyers i owe R3000+ for the past two years of unpaid fees.
Contract was a two year contract.

My name is Nthati, i have been a victim deceived into signing a supposedly free trial contract with Body Lab. I am so disgusted, appalled and deceived by the manner Body Lad does business, their sales consultants are so dishonest. I was later informed by a family member that body lab had a way of cheating people. I then went to cancel my contract with them but they denied me after a month i was able to cancel my contract i then recieved a call from their associates claiming that i owed body lab R6000 and had to pay or legal action will be taken against me.. i called the associates to check if really i owed that much whereas i had my contract cancelled. They told me that i have signed 6 more contracts in different branched. I dont understand how they could be so blood-Sucking knowing well that i had my contract cancelled

My name is Fikile. I have been a victim deceived into signing a supposedly free trial contract with Body Lab. I am so disgusted, appalled and deceived by the manner Body Lad does business, their sales consultants are so dishonest.

I work in a retail environment where I am always at work, I was off late last year (October 2016) as I had an appointment in Germiston to do my hair, as I exit the mall, it’s when I got approach by these so called “sales consultants”, the manner they approach me was

Rude, disrespectful and I was grabbed by the hand and pulled until I decided to hear the consultant out. I was told to join Body lab as they running a free 3 month trail, I responded by telling the gentleman that I work at eastrand mall and stay in Boksburg and I

Am always at work so I will never have time to attend the gym in Germiston, he says it’s okay I can just take the free trail and when my situation changes I could always use the free trail as it is valid for a period of three months, I was in a rush so I agreed to try out the free trail.

Too my surprise a few weeks after the confrontation, I received a sms stating that they will do a debit on my card on the 15th, I don’t know where they got the date the 15th as my salary date as I get paid on the 30th, I immediately called them after receiving the sms,

I was told that I signed a 24 month contract, I told them it’s impossible as I was forced into taking a free trail by a persistent sales consultant that approach me, the man on the phone just said there is nothing they can do, I asked if I can cancel as there is a period of

30 days to cancel any policy or insurance after the date you joined, he said no there is none. I then requested the sales consultants name and surname as I wanted to personally confront him and ask him if he didn’t deceive me into signing up a supposedly free trail, the man on the phone just hung up on me. I was so shocked, confused and ****ed off.

After 3 months of none communication from them, I received a sms last night that I need to pay R1200 immediately as they planning to hand me over. There is no money available on my account on the 15th as I get paid on the last day of the month.

I am a “member” of their gym but I don’t own a gym membership card, nor do I have a contract or some proof that I am a member.

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I just want to cancel this gymn membership as I have never joined nor planning to gy