Hairhouse Warehouse
Reviews and Complaints

I bought an electric wet to dry brush from the Wollongong store when I got home it was not what I needed, I was shopping at Wollongong that day as I was in the area, and I live in Oran Park so I rang the Narellan store to see if I could return the product there and they said no because it was a different franchise, so I called MacArthur Square and they said the same thing. While I understand that, I don’t understand why I could not take it to either store as at the end of the day it is one company and I believe you should be able to exchange at any of the stores. I drove back to Wollongong on Saturday the 5/8/23 which was quite out of my way to return the product and the staff member Nikki was so understanding and helpful. I am just quite annoyed I had to travel that far and could not change it at a store closer.

Regards

Emma Harrison

Hi I had an appointment recently with hair house in Queanbeyan NSW on the 23rd of December 2022 at 3:45pm to get my ears pierced it’s the second and third holes in both ears on my ear lobes so 4 piercings in total. I came In with my mother in law and sister in law.

The girl didn’t seem overly confident to do the piercings as she openly told me she was only new at it and said that she had only done 4 piercings previously prior to my piercings I told her that she can take her time and I was thinking someone would come into the room and watch over her which never happened. I gave her the benefit of the doubt and let her do her thing because we all have to start somewhere and I was chatting to her to make her more calm so she wouldn’t mess it up. we got to the second piercing on my left ear and the piercing machine got stuck in my ear and she couldn’t get the back of the earring on so she asked my sister in law who was with me if she could put the back of the earring on which she only instructed her to Sanitise her bare hands and with no gloves which I was very sceptical about. Then we get to the right ear and on the 4th piercing the machine gets stuck once again which of course she then asked my sister in law to put the back of the earring on once again and with her bare hands no gloves just hand sanitiser I was so traumatised and in shock at that actually had happened a young girl walked past the door and seen my sister in law putting the back of my earring on and instructed the piercer to wipe my ear with an alcohol wipe in which she did but it was a very quick wipe and not over my actual piercings after this we went to the counter and paid and was given some spray which she never told me how to use it or given an aftercare instruction sheet or how many times a day to use the spay which has now lead to an infection in my left ear which has spread to my lymph nodes which is causing me excruciating pain and swelling and nausea and i had to go to the doctors to get a course of antibiotics I told my doctor he gasped and was in dis belief and and agreed with me to follow through with a letter of complaint ! Im very upset and in pain I really wish there was someone to guide her and show her properly. The door was left wide open for the public to view throughout the whole piercing process.

I can only imagine this happening to a child and not being able to bear the pain that I’m in. Thank you for taking the time to read this kind regards.

I purchased online a bottle of anti snap November I still have not received it and the tracking is at a stand still the delivery time has run out iv sent numerous emails to tell them I have not received it all they did was reply once with a link to track it I don’t need the link because iv already tracked it and I’m filing a complaint witnfairtrade

i recently made a purchase, went in store and bought a new belly piercing and within three days, the top part came off and now it’s gone. i first got my piercing done at hair house about a year ago and i never had any issues with the one that was put in. this one that i got wouldn’t screw all the way on and was loose. the product i purchased was faulty.

I received my order in the mail however it wasn't what I expected.

I purchased the Schwarzkopf BC Fibre Clinix Vibrancy Booster

Online it's been advertised as 300ml which is why I purchased this particular one.

I was thinking to purchased this one and another product and what pushing me to buy this one was I was getting more product.

I'm not very happy this was advertised as 300ml but I only received 30ml.

I was offered 10% off my next purchase however if I make a purchase on an equivalent product then i have to pay for shipping. Not happy with resolution. I have contacted customer and they are telling me the same thing over and over. I never want to purchase from here again this was such a bad experience.

Item is still being advertised as 300ml by the way and I emailed about this issue on the 11th Nove

Hi my name is Jodie, I went into Chirnside Park Shopping Centre into Hairhouse Warehouse on Thursday the 3rd of November to purchase some products and a lady with short blonde hair not much below her ears came and asked if she could help me which was fine everything seemed ok considering the ladies have been very rude to me on another occasion in this same store. which venture out the front of store as the hair products I was looking for were out the front. The lady shows me 3-4 different products and handed them all to me so then I just had to make a decision. I had my 5-year-old daughter with me who was getting quite hot with her jacket and jumper on and whilst I was still talking to this lady my daughter starting tugging on me saying mum, mum can you tie my jumper around my waist pls, mum mum excuse me mum, and was handing me her jacket and jumper whilst I was still holding all these products, you know how kids can be, so I said to the lady employee who was helping me thank you for your help I'm just going to have a look at these and make a decision now and she said ok. I then put all the products back where they went on the shelves in front of me to free up my hands so I could attend to my daughter and tie her jumper around her waist and then went back to checking out the products picked out to me to make a decision but hadn't picked any of the products up just had my daughter jacket in my hand, then I noticed these ladies were whispering between and looking at me the the blonde one who was helping me was outside the shop standing there looking at me with her hand behind her back the lady with black hair with a red stipe down the front was staring at me whispering to another lady who had medium brown hair with a slight wave through it and then she came closer to me and lent over the shelves to have a look at me, it was then I realized what was going on they were treating me like some criminal. I had given them no reason to suspect that I was going to steal anything. I asked the lady with black hair with the red stripe 'is there a problem' she said with a smug smile on her face, no do you want any help there, but she knew dam well that I already had help from her blonde short haired work college because they had been whispering about me together and right at the front of the store when I was being showed the products. I felt like I was surrounded by sharks, I said that/s ok I can go spend my money else ware, they seemed satisfied by this outcome and just smiled as I walked away with my daughter and as I looked back one of them said yeah see ya later Like a smug rude so and so. This is not the first time at this store I been treated badly. about 6 months ago I went in for a haircut and was spoken to like crap and turned away quickly by this lady with short blonde hair, so I then went to Knox Hairhouse warehouse. It seems to me that the 2 older ones with the blonde short hair and black hair with red stripe are the problem. Anyway, I live in Mooroolbark that's why I went to Chirnside Park Hairhouse warehouse, but because of these horrible people I had to go to Ringwood Hairhouse Warehouse were these ladies were lovely and I didn't have a problem. here is the receipt number of the product I bought on this day at Ringwood. I'm a warehouse Hairhouse member but the day I had my hair done in Knox they had stuffed up my details in the system but told me I was in their but later realized they hadn't done it properly, so I lost all those points as I spent $400 in the store that day...

Reference: [protected]

Jodie Rudd:[protected]

03/11/2022 11;10:35 AM #337355

The staff told me that they don't do men hair.That a lie and discrimination.

I've done my hair there many times.

IVE NEVER FELT LIKE THIS.

I've made a complaint at centre management. I will never go to any hairhouse warehouse

Lol

This happen on the 21st of may. I am absolutely disappointed. i dont know if this happens in every store of yours but the other week i went to hairhouse warehouse in melbourne central because my friend was sooo excited to get a belly piercing. (Mind you my friend is diabetic and has stated it on the form.) My friend goes in to get the piercing and the man pierced it once and put the jewellery in while doing it UNSANITARY then took out the jewerelly, REPIERCED it and put the same jewellery in because it looked out of place to him. Okay? Why didn’t you mark it right? Aren’t you meant to be professional? Why do you have people working there if they aren’t even qualified enough to be a piercer. Now because of what this so what called “piercer” has done, the piercing has not only rejected, but the first hole is not healing because diabetic people take very long to heal. Medical tape is also applied and it is still not healing but instead causing more and more pain each day. $50 for this? are you serious? $50 for an infection? $50 for a healing process of what? more than a year? you ruined the idea of the belly piercing my friend wanted. do you know how upset this makes us? I am so unhappy with this experience, God i wonder who else goes through this. So unprofessional.

Hi, I am writing in regards to the uncomfortable behaviour of the manager Tony at Pacific Fair Gold Coast Queensland
I had a lovely young lady serve me in the morning
I explained I thought the Dak product I was buying was for my daughters hair problems
After being to her specialist that arvo they said she couldn't use that product on her hair
I went straight back into hairhouse warehouse to get a credit and was rudely told bad luck you can't change your mind
Read the receipt. I was happy to come back the next day with my daughter to exchange but Nick made it clear I had to do it then and there
He was extremely rude and I felt very uncomfortable. Sadly I won't be shopping at hairhouse warehouse if this is the way regular customers are treated.
Hopefully I will hear from you soon
King regards Raelene mcgough [protected]

Hi. I live in the country and do not get to your store very often. But I made the trip on 12/02/2021and purchased $230 of products from your West Lakes SA store.

Include in my purchases, were 4 alligator clips (sectioning clips). They were not packed in my bag, and I went home without them. I obviously didn't realise until I unpacked the bag when I got home, which is 160kms away.

I rang the store and spoke to Sara. They agreed that the clips were left on the counter. I asked if she could post them to me if I paid postage. Sarah spoke to the manager, Dee, and she said no it is not within the privacy policy, but they will hold the clips for me until next time I come in ... the problem is, I barely get to the city and postage would have been the quickest and most reliable way of getting the clips. I don't understand why they could not be sent out to me, when, if I ordered them online, they would be posted anyway?

Is there a way I can organise to do this? I still have my receipt. Regards, Jessica.

Good evening,
My daughter and I attended the above store at High Point in Melbourne, Victoria on Wednesday 29/12/2020. My daughter was requesting a rook ear piercing ( very painful area).
The "piercer" was obnoxious, making sarcastic facial expressions and showed no understanding to my daughter who was scared and anxious to have this done. I was trying to calm my daughter down and was told to " stop talking".
My daughter asked several questions and was ignored. This piercer then said " I'm not doing it, I'm not doing the piercing" and stormed out of the room.
Upon finding him at the counter "scoffing" with a male member of staff.
I received my refund ( not in my account yet) and took my daughter elsewhere. She now has the piercing, and the team showed her support and understanding for feeling scared and anxious. When I told them what we experienced, they were horrified and in their words said " that's appalling".
My daughter and I want an apology Alfie this heinous behaviour from this staff member.
Many thanks
Virginia Cowling
Email: [protected]@outlook.com

Hello, I have ordered 3 products from hairhouse warehouse to be delivered as they did not have the stick in my local store for click and collect. I urgently need the products and have waited over a month.
The products have not been processed, not even been touched, packed or shipped. I've emailed the organisation multiple times and tried to call head office with no answer. There is no tracking number. This is my order number 238416.

Hairhouse Warehouse the promise
1. You will make at least $15k per week (but we will take at least half, if you dont make $15k we will turf you out)
2. Full Training and support ( but we will charge you an arm and a leg for the training and support)
3. Family run business, we will treat you like family ( we will buy back at a very small price and resell at a very high price)