BodyPlex
Reviews and Complaints

I'm sorry to hear this persons opinion but I am not suprised. I think people don't always pay attention to how they speak to others. This lady was rude from the begining. I actually almost asked her to leave. Maybe she had a bad day, Im not sure. She asked if someone could show her how to workout and I told her that we could help her learn and adjust the machines but if she needed help to workout she would have to talk to a trainer. I guess this upset her even more. Again, not sure why. I don't recall squaring off to anyone but I'm pretty sure my face was showing my amusement because no one comes in acting like this lady. I have never had anyone talk to me or my staff like this. Again maybe she wasn't aware of how she was speaking to us. She seems to currently be haveing a nice time at our gym and is nice to the staff. I'm sure if she it to see me I will get the cold shoulder but that doesn't bother me as long as my staff gets treated nicely.

Sincerely,
The Little Snot ;)

All of the BodyPlex fitness facilities are individually owned. The cleaning crew is up the owner and or management. You will find that some of the BodyPlex gyms have a towel service for this purpose. So no one has to sit on anyone elses sweat.

I talked the manager there trying to cancel a membership, and all they want is more money, the customer doesn't exist, its all about the money there in Grayson, they said as long as I owed money, even if I had not used the gym in six months, I could not cancel my membership until my bill for services not used was brought current. I asked about a service I paid a year in advance for, a computer training service, and they would not cancel that either and put toward bringing my account down, money, Bodyplex Fitness Center, 2445 Moon Road, Grayson, GA 30017 is all about the money, and the customer be damned.

Candice at Body Plex is a horrible regional manager. My daughter has been going to Santa Barbara State Univ. for 2 years now. Candice is stating a mixed policy on membership. My daughter let them know she moved but apparently did not go through some long process. After checking my money market account occasionally - I see they continue to take money out. I have records of several calls back in 2103 from me and my daughter. I now had to close a money market acct. that I have had for years due to this rip off. Good luck trying to get my money now. I wish I had closed this acct. years ago. Hellllloooo Candice- if we say we don't live there and you see she has never been there - then it only seems fit to stop charging us and reimburse us the $480 you owe me. You seem to thrive on ripping of the parents of college kids. Who do you think pays for these dues? You should be ashamed of yourself. You now finally cancelled with a simple phone call stating she is now on a month to month yet you refused to cancel via a phone cal 2 years ago. How exactly were we suppose to even know this month to month policy you made up. Myself or daughter have never received anything from you and your company. My next step is to contact better business bureau. You will be hearing from them.
Hey people- there are plenty of clubs that treat their clients with respect and this is not one of them……stay AWAY

June 4th, 2014

National Fitness
PO Box 497
Layton UT [protected]
Account #: [protected]
Member No. [protected]
To whom it may concern,
I am sending payment requested, given the fact that I am sick and tired of the harassing calls and threatening letters to affect my credit. This payment, which originally was made in February 2014, has affected my daughter’s college semester payment thanks to the incompetence of your staff. I was a member for about 6-9 of months at BodyPlex Plaza Caparra 1498 Ave. Roosevelt, Suite 201 Guaynabo PR [protected].
My overall experience was a total disaster. I was unhappy with the amount of unsupervised kids running around. I witnessed children between the ages of 5-10 running through the weight room, being loud and disruptive. Also, the children’s room was ALWAYS unsupervised, which regarding insurance issues is something that should not be taken lightly if you are not interested in getting sued. This made my gym time unpleasant. I mentioned the situation to various staff members, however, nothing was done. I frequently saw these children running around between 5:30 - 7 pm. It was not only a nuisance for me, but I was concerned for their safety.
The bathrooms are appalling, always flooded because of the showers and no one taking care of member safety. One fall and that could be major damage to your gym.
My intentions of going to a gym are to help with stress as well as take care of my health. Having unruly kids running around was distracting to my exercise routine.
I chose this gym because of the location, all the classes offered and the price, but it seems your policy is that ANYONE can get in, also having bad experiences with men making crude sexual remarks to me or my daughter. Scheduling a PT is the worst dilemma ever, there is no time on their calendar and insisted I worked around their schedule, I work, what kind of disrespect is that, are you serious?
The staff is very disrespectful, specially your manager Ms. Carmen Díaz, which is never there, always on a break or out to lunch. I have gone by the gym taking time from my work schedule for her not to be there? Numerous times I have called to speak to her and she never calls back and the last two times I try to speak to her she left me on hold for thirty minutes and most recently last week she hung up on me.
Since I had already canceled my membership and had paid the penalty, to my amazement she kept debiting my bank account and never reimbursed the expenses even though I provided all the evidence requested of cancelation, but nobody would help always using the excuse “That they installed a new computer system and they don’t know how to work with looking up information or accounts”. In my opinion I suggest you hire people with more skills.
A lot of the equipment is out of order or obsolete, many times, two of the five treadmill machines had "Out of Order" signs posted or no sign at all. Since the other three were in use, I had to wait for a treadmill. I do understand that waiting is necessary sometimes, but if the machines were working I would not have had to wait. The treadmill machines every two days were out of order. In addition, several Elliptical machines are in need of desperate repair. They do not seem to offer as much resistance, and/or the screens are cracked or broken. I told staff members, who said they would look into it, but nothing was done.
My overall experience in this gym was a total nightmare. There are four other fitness centers right next to yours but by the persuasive, constant telephone harassment just because I asked for a tour and the annoying sales pitches given, which in fact were FALSE ADVERTISING, I FELT PRESSURED TO.
After 5 years as a club member at Zona Activa, which is right across the street from your gym I was faced with the situation of having to change Fitness Club, since Zona Activa closed on 2013.
I am sending this complaint letter to you in hopes you better supervise your facilities and to obtain full cancelation of my membership and refund on my money invested.
Do have in mind I will share all negative reviews (since no immediate action was taken regarding my complaints or requests) on any social media platform, as well as Consumer Reports and DACO (Department of Consumer Affairs in Puerto Rico) which protects consumers from companies which participate in fraud and false advertisements.
Since working in the Advertising and Public Relations Industry for over 20 years, I have learned that word to mouth is the most effective promotion a company can ever encounter. This type of advertising can make or break you.
Copy of cancelation, evidence of payment and bank statement will be provided upon request, given the fact that Ms. Diaz apparently misplaced, lost or threw them away given her nasty attitude making client relations/support a total disaster and I am not in the position to have someone loose the documentation again.
Thank you in advance for your attention to this matter. Hope you look into these observations made for your own benefit as well as other members.
Regards,
Leslie A. Burden

CC: BodyPlex Caparra/ Ms. Carmen Díaz

To all Body Plex potential users. Realize when you sign your agreement and initial a few boxes that you just signed a life time contract. You have to go back to Body Plex and/or ABC Financial to terminate your contract. My year contract ran out and I continued to be billed on a monthy basis. In fact I was over billed on a monthly basis.

Michael Morton

Athens West Complaint - It was my last day at the Bodyplex Athens West, and I was saying goodbye to the front desk people. I was never the type to stand up there and talk, maybe 4 or 5 minuets tops. On the last day, i stand up there longer, say 10 or 15 minutes. I'm leaving Athens for good. I had made some interesting acquaintances, and I like to converse. Candice, the manager comes rushing up to me saying, "You need to leave now." She repeated herself. Nothing else. No explaination. She didn't ask me to come in her office. Out in front of everyone, she did this most embarrassing act. I normally handle things diplomatically, but it happen so fast. I said, for what reason do you want me to leave. She repeated herself again. I said, "I will leave when I get ready." Yes, I know it didn't handle myself correctly.. I told her I was going to take a shower, then I would leave. The cops were waiting on me when I finished. They escorted me to my car. Before I open my car door, they asked could they search me. I said, "please do". They were looking for a camera. They asked did I ditch the camera in the gym. I laughed. "What are you talking about?" I said. The cops gave me there phone number and case number. I didn't get in trouble, but I was asked to leave the gym for 2 years. ha ha. Now, most people don't tell you the entire story, so let me say this. About 10 to 12 months prior, I did bring a camera in the bodyplex. I only took it to the front desk and filmed 2 girls that agreed to let me film them. I have a you tube channel, and I get random people to say the name of my channel. It takes all of 5 seconds. I normally use people off the street. This was the first time I thought I would get some nice looking girls to do the opener for me. they bothed agreed, and they knew what I was using it for. That was a one time deal

Tom Collins

Joining Bodyplex has got to be one of my worst decisions. I am 18 years old and decided to try out Bodyplex for ONE MONTH because I needed to get in shape a little bit for an event I was attending. When I went to sign up for a month two men helped me out. They told me one month would be 40 something dollars and that I HAD to get a personal trainer and DIDN'T give me an option to opt out of the trainer so it ended up costing me $60 which I paid in cash, I never gave them my card. I only saw my trainer once. Within that month I only went to work out FOUR times because every time I went I felt very uncomfortable. The staff literally just sits there and judges you the whole time. Once my month was up I stopped going because I was lead to believe that if I wanted to stop after one month I could and they told me NOTHING, absolutely NOTHING about having to cancel my membership. Later on Bodyplex started calling me once a day, everyday during school hours so of course I'm unable to answer. Then they stopped for awhile. Now recently they started calling literally TEN times a day, once again while I was in school. They left very rude voice mails about how I needed to answer their calls and such. Finally I was able to answer and they claim I was signed up for a six month contract. Which is weird because I told the men that signed me up that I only needed a month...And it doesn't even make sense that I would agree to a six month contact seeing I will be moving away to college this summer. So now they claim I owe them money and they were so RUDE to me on the phone that I was in tears. They are RUDE, MONEY HUNGRY, and you should NEVER sign up there! There are SOOO many other gyms! I moved to Workout Now which is $25 a month and it has really nice free tanning beds! Bodyplex is a scam and will steal your money. I know people say read the contract but the employees went over the contract and read it with me in a way that made me believe I could stop going whenever. They took complete advantage of me.

Commerce has some poor customer service. My daughter has had some issues there and the girl named AMBER was screaming and yelling at her. I hope this place goes under! They are a rip off.

BodyPlex in Commerce has some of the rudest people. My 17 yr old signed up there and has had a few problems. She called up there and the girl named Amber was screaming at her on the phone. Thats poor customer service.

This health club is ran by a predatory financial group by the name of ABC Financial. (http://www.abcfinancial.…) Their priorities according to their website: "Maximize revenue, make club management easier and ensure member satisfaction."

They would be better off scratching number three off that list because it's quite obvious they don't care at all about customers. It's all about the money.

I signed up for this gym in February and decided to do a month-to-month option. After a ridiculous $99 sign-up fee, I signed an electronic signature pad and started shelling out my $39.90 a month. They were also kind enough to let me know that I would be hit with a $20 "facility improvement fee" a month or so into my membership. What they failed to tell me was that I would be required to send in a written request to cancel my membership with 30 days notice. I sent one email to their member services department, but never received a response, so I mistakenly assumed that my membership was cancelled.
NOPE!
I get a call later saying that my payment wouldn't process (I had changed banks). They took the liberty of charging me a $20 late fee / service charge for my payment not working and proceeded to tell me that even if I cancelled on the day the payment posted I would still be liable for the next payment.

Here's a timeline:
May 1st - Visited gym for the last time before moving out of town.

May 5th - Sent first cancellation email (it was "probably incorrectly formatted" according to their terribly unhelpful customer service phone line.)

June 22nd - Received phone call telling me I was being charged a late fee and that my payment wouldn't process. Sent second cancellation email and called to verify it was indeed cancelled. I was also told that my late fee would be reversed because I was "such a good customer". (It wasn't reversed.)

July 20th - Date of my next payment amount of $39.90.

August 19th - Contractually, I am a member of this godawful place until this date.

I must also work out at a different bodyplex in grayson, yes it appears to be all younger people working there and I am sure at some point there is some joking around with one another staff members but I have nothing but great things to say. I have only been a member for a short time but made two trips prior and used the gym for one week each time. so maybe the people who complaints about the Grayson location being messy or what have you might be the issue.

Body plex in Athens on alps is a total rip off. Frauds to the heart. They tried to take money out my account so the bank change my whole account due to that and said it was fraud. The people are unprofessional and not friendly. Please research before joining, all my friends are canceling their contract. Horrible place.