Booking.com
Reviews and Complaints

Booking.com just kelp sen ing email, they stole my money

I am finding the same problems with this company. My credit card detail have been fraud used by a motel

I use Booking.com for 5 years now and I never had any problem like that. On the terms and conditions you can read that Booking.com cannot charge your credit card. I bet the hotel did charge your credit card and not B.com. Like on any other online transaction you must read the cancellation policy. I cannot understand if you did by reading your post.

We booked Orange Pekoe hotel (OOTY) from Booking.com for 1st May, 2015 to 3rd May 2015. We received a confirmation email from them and we called the hotel who confirmed our booking. On the day we were due to reach OOTY (1st May, 2015), we called the hotel, they completely deny of having any booking with them. They said that they haven't received our booking id via mail from Booking.com which is apparently the only way of contact.
We contacted Booking.com who kept on buying time by saying they cant contact the hotel and will contact in half hour. Atlast at 6.00 in the evening when we had reached OOTY, they said they cant do anything else.
It was a nightmare getting a hotel during the rush time. This website is a fraud.

I am also having severe problems with booking.com, I cancelled a hotel reservation and was informed I would be charged only two nights it turns out I have been charged over £1000 even though I have sent booking.com the email advising my reservation was cancelled but still no refund I now have my solicitor, my bank and the office of fair trdaing investigating this matter my advise is DO NO USE BOOKING.COM my company has already stoped using them and all of my friends and family. A Breslin

DO NOT USE BOOKING.COM UNDER ANY CIRCUMSTANCES...
THEY ARE ROBOTS AND NOT HUMAN"...

Darren Hutton is the name of the CEO of Booking.com
I will post his email address after this message...
PLEASE EMAIL HIM DIRECTLY WITH YOUR COMPLAINTS...
DONT GIVE UP! GET THE JUSTICE YOU DESERVE...

I emailed him and I got a response from a investigation team saying the exact same thing. I had been told about 100 times before...there is no record of you cancelling...so basically leave us alone

I made a booking through BOOKING.COM then I cancelled that one because I found a better hotel.
Then I cancelled again because I was having childcare issues that were resolved on the same day. So I rebooked the same hotel, I am not sure if when rebooking the same hotel I had already cancelled this somehow confused your booking system.
Because of personal problems I had to cancel again. I followed the instructions via the website but got a message saying I would get a confirmation email of the cancellation but nothing came through. So the next day I did the procedure again but still no email, so I did it a THIRD TIME. and even though I got no email I was sure with my doing it THREE TIMES it must have gone through. I thought nothing more of it and then a few days later I got an email asking if I stayed at the hotel or not, I followed the link and I selected the reason for having to cancel and gave my reason. I GOT A MESSAGE ON THE WEBSITE SAYING WE APOLOGISE FOR ANY INCONVENIENCE. WE WILL REVIEW THE SITUATION AND CONTACT YOU SOON.
GUESS WHAT I NEVER HEARD ANYTHING FROM ANYONE.
I then checked my bank statement and the hotel had taken money from my card. I immediately rang Booking.com and spent nearly TWO HOURS speaking to various Managers all of them saying THERE WOULD BE A RECORD IF YOU HAD CANCELLED THIS. (I NOW AM FULLY AWARE OF HUNDREDS OF PEOPLE THIS HAS HAPPENED TOO.
There must be a record of this glitch in the system somewhere. BOOKING.COM are obviously aware that there is a problem because one customer saying that they cancelled and it didn't go through they would not worry about but hundreds of customers...THEY NEED A REALITY CHECK!
Booking.com THERE IS A PROBLEM SOMEWHERE WITH YOUR SOFTWARE...IT IS NOT ALL BLACK AND WHITE. SOMEBODY TAKE RESPONSIBILITY AND LISTEN TO SO MANY DISGRUNTLED CUSTOMERS AND TAKE SOME ACTION!

the more people that write about there experiences on here the more the company WILL HAVE TO ADMIT THERE IS A PROBLEM!

So please let us join together if you have had a problem with the IT software and cancellation issues...and lets contact WATCHDOG.

please email me on andreanobody44@gmail.com
As I am very interested if this has happened to you?..

We booked an apartment in Sligo, Ireland in September 2012 through booking.com and were due to go in a few weeks time (Feb 2013). Received confirmation email from the apartments and the money was taken from my credit card. Yesterday, booking.com emailed me to say the apartments had ceased trading and that we had been rebooked into a hotel. Not pleased as we booked an apartment for the freedom to come and go as we pleased with our 7 year old and not feel restricted as sometimes hotels can be. However we got over it and contacted booking.com to say we would accept the rebooking. Received another email today from booking.com to say sorry...made a mistake...you are not booked into the hotel...you can cancel for free (bloody cheek...cancel what - the apartments are no longer trading!) Basically the email said cancel and rebook. I phoned them up and they were useless. I asked if I could transfer my booking to another hotel but they said they could not take bookings by phone but that I could use their website. When I asked about my money, they told me I had to contact my bank to get the money back on my credit card. So, long story short, I was told to go sort out my own break (out of my pocket) and get the refund sorted myself too! When I asked what booking.com could do for me, I was told nothing. The apartments were paid directly so booking.com did not want to take any responsibility. Incompetent and uncaring doesn't even cover it. I will never book another hotel through this company again and will make sure to let friends and family know about my experience.

I am having exactly the same issue and being passed back and forth between the hotel I had to cancel and Booking.com. I cancelled the room and I was told I did not. Beware of Booking.com - I will NEVER use it again, nor will I use Bewleys Hotel at Manchester Airport.

I see that this complaint was lodged before the 3rd of January. Booking.com's customer service team responded at the end of June?

I am very very dissapointed after my last booking on booking.com.

Are they really out to con people ? I don’t think/hope so.

I have used booking.com a LOT (also with other logins for my sons and daughters travels), this is the first time I am hit in my face.

2 days ago I came to Rikkeshoeve and he showed me his booking paper where
1 person was stated instead of the 2 I had booked.
He said : check your email and indeed ONLY in the email I saw you had send me a
1 person booking ? While I NEVER asked for 1 since I was planning all along,
clicked all along that my daughter was coming along !

At 15:30 he promised me to ”open the booking again on booking.com, so that if he got a new booking, he’d refund me” (I’ll be honest in that, were his exact words)
Only to tell me the next morning when I asked wheter he had succeeded ”no, sorry, I close all bookings at 14:00, since I have to know what to expect”

Numerous messages and phonecalls to booking.com didn't bring a solution (I just need 70€uro back) for i actually CAN read and DID book for 2

Just try to make the same booking :
search for 2 adults
choose the 2 man icon room
choose 1 room
etc etc
you'll see everything will be showing 2.
Than you have your booking nummer (so you do NOT read the email) and than...you're cheated BIGTIME

In August 2016 I've booked a room with Booking.com for one night in Barcelona. I gave the hotel my credit card no without my CVM. Arrived there, this is not a hotel, is a room in an apartment in a block of flats. The room is small, two persons hardly fit inside, the bathroom is glued to the bed, the walls are thin and the noise from the other 5 (I think there were 5 or 7) rooms of the apartment can be heard easily. The room is far far away from what they showed on their Booking page. I said to the housekeeper I cannot sleep in such condition and that I cancel my booking due to the non adequate accommodation conditions. I cancel the booking online. Booking.com sends me a message on my Android app saying the cancellation was done free of charge. I check my account and notice the hotel took 155 E from my account for this improper room where I did not sleep. I contact Booking and they blame the hotel. But the hotel did not have my card details. Only booking had them and my data are not registered and not available automatically. So, aside the fact Booking gave my card details to this ''apartment company'' without my agreement, they promote this hotel which is totally lying about what they offer and Booking is telling me they take no responsibility for the hotels advertising on their site.
Booking sustains the fraudulent policy of this ''hotel''.

Booking.com is aware of all this and does nothing. They told me they are only an interface of the hotel and they do not respond for what the hotel is advertising on their site. BUT THEY CHARGE THE COMMISSIONS SO THAT THEY ARE SERVICES PROVIDERS AND THEY SHOULD ANSWER FOR THEIR DEEDS. Booking.com is an accomplice to this fraud.

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I have booked two Bedroom apartment at Nojoum Hotel apartment in Dubai from 24 th February 2013 to 1st March 2013 but found out that is a non smoking hotel. So I booked two room apartment at The Galleria Residence Hyatt Regency Dubai.for the same period of time. After booking was done I tried to cancel the Nojoum Hotel apartment but found it was missing in my all hotel booking summery.
Therefore please cancel my Booking at Nojoum Hotel apartments . My booking .com booking number for Nojoum is [protected] and Pin is 1755 and please confirm the cancellation to my e mail address mahinda@finagle.lk

Regards
Mahinda Ranasinghe Sri Lanka.

please read the website. "CREDIT CARD" is needed to keep the booking not a debit card. this is your fault im sorry to say

I had essentially the same experience with a reservation in France. You cannot trust that your "confirmed" reservation through Booking.com is actually confirmed. In my case, the hotel cancelled two days before my reservation date, basically because they could do it without repercussion. The "excuse" given was that I had used a debit card rather than a credit card to make the reservation. Booking.com's response - "not our problem!"
Deal directly with the hotel! Except for last minute deals, you'll get the same price, and at least there will be some accountability in the process.

I am also being charged well over 200 Euros more than is right on cancelled bookings. They do not even have the right to do this under their own terms and conditions. Just bully tactics and threats of debt collectors. Written to head office twice and not even the decency of a reply.

Hi. The reason you might of had trouble marking as a no-show is because the option in Extranet is only avabilable after 2 days after the guests departure. Sorry to hear you had trouble using the feature.

As I have seen from the 1st picture you attached, under the hotel policy part it says this is the general hotel policy it may vary per room type...

I think most of us not even reading conditions of websites that we are shopping from...

i also faced the same problem on my recent trip to hollnad and london...used booking.com to book for hotel...duly stayed at the hotel reserved earlier...paid the stay in cash but ot my shock i was also charged on my credit card...never reveal your credit card detail online...it is a scam...

Same here - I cancelled online and was told on-screen that there was no charge. However, no email was sent out to me and, because of this lack of evidence, Booking.com charged me as a no- show. Polite rejection of my claim but not listening! Lesson learned and now using every opportunity to tell the world to avoid them.

Oh my god! I totally understand how you feel because exactly the same thing just happened to me. It states clearly on the booking page that "If cancelled up to 2 days before the date of arrival, no fee will be charged", and i made my cancelation 1 month prior to the arrival date. Still, 90% of the total fee was charged. The information given on the booking page and the confirmation page is totally different. They are misleading the costumers. Even though I made a call, sent the email to complain. Nothing changes. I will never ever use this website again.

Well I have booked with these idiots 4 months in advance and I have been asked for my credit card details again TWICE for confirmation despite them already sending me a confirmation!

Despite me already confirming it with my details twice... the booking was then cancelled "because I did not give my credit card details"

I am dealing with the hotel directly now but the price for the room has now gone up by 80 Euros... I am going to contact my bank now and tell them to watch out for my account being debited...

Wow, I just received the same email. I am sure that my car was fine, I am now really worried and will have to monitor my CC. What a scam.

Did book a Hotel in sunny beach Bulgaria (Dune residence)

The hotel description showing a Fake Drawing(hotel picture) on a 4 star hotel with pool and direct access to the beach.

When check in it show the hotel are just a condotel and a annex to a Hugh overcrowded charter hotel(burgas beach hotel).
The "Dune" have absolutely no amenity's and are 300 meters from the beach behind the "main" burgas beach hotel

booking.com take no responsibility for the Dune residence cheating the costumers with fake pictures and information on the website of "booking.com"

I booked a non-refundable room, but the hotel weren't able to supply it and are instead forcing me to stay in a more expensive room. Because the room was non-refundable, I cannot get my money back and have had to pay £40 more than I agreed to.

Long story short.Booking.com cancelled my reservations as a no show, because we changed the dates.You all cancelled before our trip reservation dates. Now your telling me you charge to change the dates as if you cancelled. Unbelievable tactics, I would like a full refund. All of this was booking.com and oceana venice fault., not us the consumers. Please take responsibility for your actions.Stop taking people money this is so unfair to all consumers. It's called mis leading your consumers.

booking.com penny wise pound foolish
they cheat customer and government they pocket the tax. As I mentioned them before also that this way you will be loosing your business.
and you will be one of them it has come true and I can see so many companies with less price sometimes.Booking.com charge you 15 usd extra per night on each room. or they mislead you room size and charge you more if you compare other sites.
2. Also you see many complains against them.
3. I have saved so much money not going through bookin.com

I Booked a hotel in Nice using Booking.Com with a sterling price on website. On receiving confirmation I find that the amount will not be taken until I arrive at the hotel- 6 months time and in euros- by which time the price may have moved in a detrimental way. I made the booking thru Easy Jet but the booking was directed to Booking.Com- I would never have made this booking if I had known it was Booking.com- cannot get a reply on the phone.Desperate - pensioner and cannot afford the difference in exchange rate

I made a reservation on booking.com with a b&b whch accepted my late check in on the phone. However, in the end they didn't wait for me and me being alone in a foreign city in the middle of the night is not their problem. I told this to booking.com but they refuse to reimburse me because I had no evidence. Conversation was made on the phone and they told me they cannot help me with that. Eventually, I was in a bad situation and I had to pay for the hotel and no one helped me about it.

Never use booking.com they should choose their partners wisely and protect travelers.

Booked with booking.com for Beachcomber Hotel Surfers Paradise QLD..

I called the hotel to enquire about check in only to be told there wasn't the room for my family..

Called booking.com spoke to a Steven/Stefan only to be hung up on..

Then called back then again hung up on..

Called third time asked for a supervisior after 5 times requesting 1 finally got transferred to 1 only to be told its my fault nothing they can do then hung up...

DO NOT USE BOOKING.COM They are so rude...

Had the worst experience with Booking... REALLY unprofessional staff! i reserved a vacation home and when i got there Christmas eve, it was occupied! what a shame! after 2 hours of waiting on the line, they offered me a villa that is $906 more than what i already paid and said that they will refund afterwards... Well that NEVER happend! not even a compensation was offered!

Hi, I booked a room for 6 nights via Booking in Low Cost Bed Point Be Hostel on 24 october 2015, 16:38 with a free cancelation. I had to cancel in just a few hours which I did more than a month prior to check-in date: on 25 october 2015, at 07:45. My booking number is [protected].
However on 24 october 2015 my card was debited with 65 euro - a 30% deposit. My account at booking.com shows I have cancelled the reservation: "We have sent an email confirming your cancellation your email. We are in the process of updating your information. This change will soon be visible everywhere."
I received a confirmation email that the reservation is cancelled with 0 cancelation fee.
I contacted booking.com with the question when my deposit will be refunded and they promised to get in touch. Meanwhile the hostel changed the fine print by adding that the 30% deposit is not refundable. But as this was made post factum and it was not written anywhere during my booking and in my confirmation email, they still are legally binded to refund my deposit. Could you kindly look into this and refund my money back. Waiting urgently for your response. Kind regards, Y. Ivanova

Booked a hotel on booking.com for 1 week under their supposed special rates which were non cancellable. In under 24 hours i found that it was not a special rate nor was it cheaper but infact they was charging more. I contacted them and asked for a price match and terms and conditions match. They refused terms and conditions match. Their price match was still more than what was being charged elsewhere.
Arrived at hotel - not as described. It all made sense why it was non cancellable. People could see into our room from overlooking apartments. There was no privacy. The hotel added additional fines and rules. Which i could not agree to. I contacted booking for assistance and asked them several times for their complaints procedure. I am still waiting for this. But booking did nothing to help. I would never use booking.com again nor would i stay at that hotel again. Worst company ever

Booked 4 rooms; 2 adults, 1 child, breakfast included. Total 8 adults and 4 children
Was asked by the hotel to pay extra for the children breakfast.
Booking.com refused to honour the booking agreement

i have sent you 2 pages of complaint about my booking at the bruce hotel in early june, please reply,i expect a full refund

I got my booking cancelled 3 days before my stay, without any explanation at all. And the property was available for those dates after the cancellation, only for more money! I wrote to customer service, but received no reply at all. We were already in Corfu at the time, with everything booked including 3 day stay in Parga, and just left stranded

Imposible to contact by phone or email. Have not got a booking reference so contact with bookin.com is imposable, accommodation has my booking, but I have not been sent a booking reference nor is there any record of booking on my account Hawthorn cottages Oban 25-27 August 2024

I paid Booking.com $1051.13 in January 2024 for 5 night's accommodation at Newport Beachside Hotel in Sunny isles Florida Conf. # [protected] pin code 858151. My card was charged, a few days after I checked out, by the hotel For $904, they claim that Keytel did not pay them so I had to pay again. Date of stay was 03/11/2024 to 03/16/2024

I made booking reservations for 2 rooms for 2 nights and Booking.com duplicated this request and booked me 2 rooms/2 nights twice and charged me twice.

Booking ID [protected]

Booking ID [protected]

Booking ID [protected]

Booking ID [protected]

I bought tickets for dreamworld all day at booking.com . On the day we were about to split up, the park was closed due to weather issues, so we couldn't go. We live 10 hours away from there so we asked for a refund but they don't refund us.

My Booing number is [protected] PIN 2396

I was only supposed to be charged for a deposit but the Hotel Grand Mecure has charged us the full amount.

Is this Correct is there any thing that can be done.

Please write too me my email is kevard807@gmail.com.

kind regards

I booked my Ticket through Booking.com and its been 2 weeks no update on my refund and they have no deadlines to how much time it takes!

Simple one answer, we have escalated to Airline and its pending at their end.

A guest has made a booking request for 3 nights on Monday 23 October 2023 and before confirming they want to know if they can check in earlier. The platform does not allow me to respond to them without it being confirmed! This is really not good enough and could lose this booking.

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Booking.com

20 October 2023 - 05:23:34

Dear Sirs:

I have been contacted on whatsapp this month by a group saying that they work for Booking.com as hotel data uploaders.

I wonder if you can confirm whether these people are legitimate and whether they actually work with or for Booking.com or whether this is a scam?

Thank you.

Sincerely