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CB Travel Agencies and Tour Operators Booking.com I have not been able to complete a booking for over 24 hours using web or mobile app and numerous attempts
Booking.com

Booking.com review: I have not been able to complete a booking for over 24 hours using web or mobile app and numerous attempts

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6:38 pm EDT
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Sirs

I cannot speak to an agent as the number you give requires a confirmation number without which I cannot be connected further. This is now the third response to messages from Customer services. Hopeful this will lead to assistance

I am a Genius level 3 member and have been trying to complete a booking for

Private Suite in Forest Hill, Guest house

64 Elderwood Drive, M5P 1X4 Toronto, Canada

For 6 nights from Wed 26 Jun 2024.

I have never had this problem before but when I complete the credit card details it repeatedly says ‘sorry we have not been able to take your payment’ This have been happening since yesterday.

I have tried various credit cards as well and get the same message. This is becoming very frustrating. Help please

This evening I tried using the mobile app. I found that I was offered a further 10% discount for using the mobile app but again I got the message ‘sorry we have not been able to take your payment’. I have tried phoning this evening but without a booking number the call does not get past to an agent.

I need help. I have never had this issue before. Can someone please call me……or do I have to go public through social media about this

Desired outcome: An agent to call me and help resolve this issue

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  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
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Booking.com Category
Booking.com is ranked 1 among 61 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

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