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CB Travel Agencies and Tour Operators Booking.com Minster garth guest house
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Booking.com review: Minster garth guest house

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8:26 am EDT
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We were unaware of this guest house was a no breakfasts for £374 for a room also no landlord or any one were to greet us we had telephone them to get codes to open our room to get keys guest house had scaffolding was up around the main property door was broken plus 2x adults were smoking weed outside the property which we where not aware of this I thought it was illegal to smoke weed on property plus we checked the room out found curtain with burn mark on it plus we also found an empty bottle of meths plus 2 x times hair brushes left on floor plus the main door was not in a secured environment we had to go to my family house to sleep has it was not acceptable for the health of my disabled child plus wife had asthma there was no hot water when we tried to get a shower before we left has it was unacceptable when we turned up to see if anything else has changed but it got worst with the door being kicked in so it was a security risk plus health and safety plus there fire certificate was out of date from 2022 they was a night we stayed for when fire alarm went off and no fire engines turns up landlord was called ref fire alarm and there answer was (cant here it) took 45 mins before they turned up with out an apology he just walked in turn the alarm off then drove away so we then decided to leave has it was not safe for my family to be in that environment I have got evidence -

Desired outcome: i would like refund and apology

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