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Boost Mobile Complaints 385

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J
7:17 pm EDT

Boost Mobile service and shipping

My phone doesn't work in nebraska but all other states, paid over 255. Bucks for 2 new phones and the boost agent put wrong name so fed ex is shipping back to boost who won't get refund until all there departments confirm there info. So I got to use boost as a bank savings account I guess... they will have my money for 4 or more weeks before refund to my account.

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Sally bug's
US
Aug 12, 2018 4:11 pm EDT

Hello, I purchased a pre paid Internet starter kit from boost mobile July 2018 there was a problem with motel no cable services or wires allowed were I live so was not allowed to use it tried returning it next day to boost mobile on Nome And Colfax Ave. Aurora 80010 casher was rude disrespect full to my husband and even said why can you speak English right I don't understand you're English but then another Lady comes up to counter to ask about her new phone service how much longer it is going to be the speak to her in Spanish language after just telling my husband she does not speak Spanish okay She refused to refund are money on the device $86.43 tell us we need to come back when manager is there we leave return Next day Saturday morning she is rude again and said no we are not giving you your money back and There is no store credit for it either manager said so we leave go to other boost down on Colfax ask ? She tells us go back and see manager I just called she is there we do this again we were told she is not in and cashier can't help us we give her the device we bought and tell her we will return in morning for are money she said if they give you a refund you will be charged $ 35.00 restocking fee wow really ... remember now there is only 7 days to return or exchange on this device 4 days in as of purchase do next morning I return to store ask for manager yes she is there in office bit refused me service because she needs to get a approval from some to refund me my money today is Aug 12, 2018 today when my husband went in to pay are cell bill same cashier he asked her about the box and the money again she returns the box and tells him you cancelled your account on this box but see what Xfinity can do for you we can help you on this he pays are cell bill it is not do for three more day and leaves goes back because brother tell him there is a $80.00 plan 40 his of hotshot unlimited data international, and more so he asked her to change his plan add money to his account and start this service today she refused to do add money on count change plan start service today or even update my services to be able to use hotspot know why is these happening over and over at this location they were so good at customer services at the beginning know new employee or new management but this is the worst boost mobile store to go to to for anything but not only this one is ran buy this manager your store on Colorado Blvd.Molin and Colfax Ave and one more store are being ran buy this crew and management team contact me buy thank you
MGR767102@ outlook.com

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Sally bug's
US
Aug 12, 2018 4:19 pm EDT

Sorry forgot to check grammar for spelled check

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4:42 am EST
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Boost Mobile cell service

I have only had the service for 3 months and it is worst provider. Bad unprofessional over sea CUSTOMER service, inadequate phones. I have a family plan that makes no sense. Everytime I need to do anything with one of the lines I have service I have to have a pin, which should be the same all 4 line seeing as I am the primary and numbers were never asked to be established on my other lines. One of my lines does not work. It's basic only use is for my so play games. I messages to get assistance in trouble shooting but still to this day no one has responded. I keep letting the bill date creep on me and NORMALLY I would get a reminder, text nothing I guess Boose already know they are on limited time. I have to leave this company terrible service, plans and phones. Hate it!

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S
6:50 pm EST

Boost Mobile service received from staff and supervisor benjamin

I brought a brand new iPhone 8 Plus in December 2017. I was told to receive 3 months of $50 off my bill. I was not awear that the first $50 was set in December when I brought my phone. I called in January because the promotion amount wasn't added to my account. When I spoke to your staff that day he told me that it would be applied for Jan, Feb and March. He said to call back in March if it's not applied. I just called tonight and was told no we are not going to credit your account. I spoke to a guy named Benjamin that wouldn't give me his last initial because he say he couldn't do that. I told him you have all my information and I can't get your last initial? Anyway, I told him that the staff need not to tell customers incorrect information and then they expect to get something and was told no. This is very poor customer service for the supervisor because it's his shift and staff and the customer should come first. I have been with boost for a long time and to spend $800 and receive such false information is unexcepable. All I wanted is what I was told I was going to get. Employees/Supervisors should at lease give their last name initial. Please advise your staff to give proper information to customers.

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10:11 pm EST

Boost Mobile worker on a break for over half hour

Went to pay my bill pulled in at 410. Got situated. Checked my phone went to go in was locked. Note on door said back in 10. Went back to car moved to a closer spot to watch and see when they come Back. Checked time we 415. I say there played with phone listened to radio. Waited another 15 min. For all i know whomever could of been gone way Before i shown up. So left drove to another location. So 452pm got the bill paid. I tweeted boost mobile they don't care. Told me to pay online. Even though i live five minutes away and drive by the buffalo ny walden ave location everyday of my life. Its just the principal i wasted allot of time. It delayed my day and me being home with my family.

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Update by Dukeyduke33
Feb 28, 2018 10:12 pm EST

Buffalo new york not Illinois

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K
1:50 pm EST

Boost Mobile lg x charge phone

I have been with Boost for over 5 years. I have my children on one plan and myself and my husband on the other. I recently took advantage of the online deal for phones and bought a LG X Charge. I paid for expedite shipping. I understand that since I did'nt place the order till 5pm cst. Then my order would not be processed nor ship till the next day. Per the website says:
Orders placed after 12PM local destination time will not be processed and shipped until the following business day (Mon-Fri excluding Holidays). Shipments going to AK and HI are only eligible for Two Day service.
I never received tracking information so I called Boost sales department and was told that I would receive my phone with standard shipping because I order after 12pm.. This is not what your website says. I use my phone for business and needed it by Friday March 2nd. I cancelled the order since I was told I wouldnt even receive a tracking number till 24-48 hours. Im so upset with Boost. The service has already been horrible and for them to not follow whats written on their website seems a little mis advertising to me. I will be switching companys soon. All 4 lines.

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K
2:17 pm EST

Boost Mobile worker / vianelys r.

She was very disrespectful with my mother when she called about why my phone bill was due 4 days after I had gotten it. She hung up on my mother and everything, now when I called she did the same with me & getting VERY smart . She did not answer my question right and when asked about it she got smart saying u don't have to pay the bill at all with a smart mouth. When went into store she constantly rolled her eyes and continued to get smart .

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N
6:53 am EST

Boost Mobile phone purchase of samsung galaxy s6 pre owned

On January 19, 2018 My son and I went online to purchase a phone from Boost Mobile, the price that was advertised was $99.00 but when we went to check out the online cart would not let us checkout so we contacted the company to find out what was wrong and we were told that the price was incorrect and the sale ended on January 18, 2018. So we ended up paying $149.99 for the Pre-Owned Samsung Galaxy S6. then on January 22, 2018 we purchased the phone but a few days later and until now the phone is still being advertised for $99.00.

The company is advertising one price but charging an additional $50.00 and saying that they are not responsible for false advertising but the phone is still being offered for $99.99 til this day February 26, 2018.

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Update by Nina Summerlin
Feb 26, 2018 7:11 am EST

email confirmation of purchase

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4:04 pm EST
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Boost Mobile won't unlock phone

Purchased a phone in august of 2017 from the boost store, also signed up for the pay as you go $50 unlimited plan. I was assured there was no contracts and no commitments. So february 12th went to tmobil to switch plan. I called boost a d got my account number (after a battle). Tmobile ported my number and set up my account. When they tried to install the new sim card they received a. Error that the phone was locked. I called boost to have them unlock the phone (battle #2). I was put on hold and then had a bunch of numbers called out and call hung up, I assumed they unlocked the phone. Tmobile again tries the sim, a d same msg. I called boost again and was assured my phone was not locked. Again tmobile tries the sim and it did not work. After being at tmobile for over 3 hours we decided that it may take a few hours for the unlock to happen. February 13th, tries phone and still locked. Went to tmobile again tries phone did not work, associate called apple to see if maybe a phone issue? Apple suggested backing up phone
But did not work, called boost again and was told hold not help me, rep at tmobile told he could not do anything else until phone was unlocked. Went home and called boost again, was told and I quote, your phone is not locked. Still cluld not get the phone to accept the tmobile sim card so once again I called boost, after having a 5 minute conversation. I was put on hold and passed off to another boost rep, when I was then told the phone was locked, a x I would have to have an account with boost for 12 months before they would unlock my phone. I asked how they could do this and was told read the policy on the website! So there is no commitment, there is no contract, I own the phone, but I need to read the website to see policy? Wrong!
1. Why wasn't I told about the 12 month issue the first time I called (or the 2nd or 3rd)?
2. Paid for phone, no contract, no commitment how can they lock my phone?
3. I was paid up till 2/16/18 a d they cut me off monday so they owe me a refund!
4. I have been without a phone since monday due to this issue when though I have been paying for service through tmobile, so boost should refund this also.
The bottom line is I want my phone u locked and boost has no right to hold. Me hostage!

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Phil61604
US
Jul 21, 2019 11:27 am EDT

I've been a Boost Mobile customer for over 9 years. I'm traveling out of the country & called them to unlock an old device I still have. 1st rep said they would ask & see if an exception could be made & said they would email me. Just b4 the trip I realized they had not emailed so I called in only to be told it had been denied because that old device had not been activated for 12 months. The whole time they kept apologizing & said I could use a text app on wifi or buy a phone where I'm going. They apologized so much I got sick of hearing how sorry they were, very disingenuous! I'm leaving Boost over their continued control over a phone I've owned for several years. There ought to be a law that regulates this. Could GM not allow my car to run in Europe if I shipped it over there? That's essentially what Boost is doing to a long time customer.

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michel montalvo
US
Oct 03, 2018 12:19 pm EDT

Do you have the site to summit a complaint by chance?

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4:05 pm EST

Boost Mobile boost mobile annual government report

Boost mobile block sparks points deliver if annual government report on mobile [protected] and [protected]. Withholding annual government wage reports
Harford gold silver ira, spokeo website red flags louisiana illegally fraudulently purchased black men and black women withholding annual government service irs transcripts, uncle sam book orderering on backhold causing fraudulently and illegal acts against where's our refund printed label on homeowners landowners isaac williams jr. & trina daniels williams home facts and do not call transcripts, annual government reform report human resources certification long gevity permanent address 5013 antioch st. Marrero, louisiana 70072 homeowners profile paid in full have been updated american express global money on isaac williams jr. & trina daniels williams 5013 antioch st. Marrero, louisiana 70072. Demand refund on losses due to fasle reports of foreclosure removed and mismatch management homeowners with 5012 antioch st. Marrero, louisiana 70072 from your website but never update human resources permanent residents of your website will update true legal facts you will hear from our lawyer. What's new your claimed home, 5013 antioch st, was updated. ■ what I love about this home was updated to " re: we've received your support to remove all pictures, media videos on not for sale address 5013 antioch st. Marrero louisiana 70072

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1:52 pm EST

Boost Mobile my cell # was hijacked

On 2/14/18 I went to my local Boost Mobile store to switch from sprint to boost the young lady in the store switched my number prior to telling me there was an $80.00 transfer fee. When I told her I did not have that right now she basically said too bad we have your # now and will not release it until you pay us $80.00 this is a basic form of extortion. I want my # switched back to sprint had I been told all the details up front I would have never allowed my number to be transferred. My Name is Erica Muns my Cell # is [protected]. I hope you can resolve this issue since my # is being held hostage by Boost you can call my fathers # [protected].

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1:37 am EST

Boost Mobile samsung galaxy sj3

Before i purchased this phone i specifically asked if i could return it if i get my iphne fixed. She stated as long as it is only 3 days after purchase date, no damages, all packaing, and sim card. Everything was also posted on a sign. I was denied a return eventhough i didnt use the phone and took it back the next day. Also my phone is traced by gov

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11:18 am EST
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Boost Mobile customer service

I represent a Bank that had a customers cards taken over and a purchase made through the internet on 2/5/2018. For almost $1, 000. Customer No service states Boost Mobile does not have a FRAUD department and there was nothing she could do for me. Wouldn't you think, they would want to recover a phone that was purchased fraudulently?
I am filing a dispute for my client for a full refund.

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7:59 pm EST
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Boost Mobile very terrible customer service

Yes i called the boost store at about 7:45pm in Foley Alabama at the number [protected] to find out information about switching my phone service toboost, when the woman answered all she said was boost mobile how may I help you and she already from that point sounded rude but anyways she never said her name so I politely asked who I was speaking with and she got very rude with me and told me have a good night and hung up in my face and I'm very confused on why that happened I would really appreciate it if someone could please give me a call my name is Amanda my number is [protected]! Thank you!

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Isaac Williams Jr
US
Feb 14, 2018 4:09 pm EST

Boost mobile fraudulently illegally withholding Annual Government Service reports on Mobile# [protected] # [protected] Harford Gold Silver IRA, Spokeo website RED FLAGS Louisiana illegally fraudulently Purchased Black Men and Black women withholding Annual Government service IRS transcripts, Uncle Sam book orderering on backhold causing fraudulently and illegal acts against where's our refund printed label on Homeowners landowners Isaac Williams Jr. & Trina Daniels Williams home facts and Do not call transcripts, Annual Government reform report Human Resources certification long gevity permanent address 5013 Antioch St. Marrero, Louisiana 70072 Homeowners profile paid in full have been updated American Express Global money on Isaac Williams Jr. & Trina Daniels Williams 5013 Antioch St. Marrero, Louisiana 70072. Demand refund on losses due to fasle reports of foreclosure removed and mismatch management homeowners with 5012 Antioch st. Marrero, Louisiana 70072 from your website but never update Human Resources permanent residents of your website will update true legal facts you will hear from our lawyer . What's New Your claimed home, 5013 Antioch St, was updated. ■ What I love about this home was updated to " Re: We've Received Your Support to remove all pictures, media videos on not for sale address 5013 Antioch St. Marrero Louisiana 70072

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A
6:12 pm EST

Boost Mobile boost mobile manager

I live here in Amarillo Tx, today I went to La Chiquita a mexican market where they have a boost mobile company inside I went closer to the lady because of course i knew she was the manager of the boost mobiles here in Amarillo, i ask her if she could give me an application she told me no we dont give out applications when i need someone ill look for them and hire them im the one that hires people so i even beg her for an Opportunity she told me No because Im pregnant and she said that she was Not willing to give me vacations in 4 or 5 months honestly thats discrimination so only because im pregnant... I dont deserve to have a Job? It was the first and last time that i put a feet in that place that lady was just rude... I dont understand how can she be a manager acting like she did.

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5:53 pm EST

Boost Mobile customer service

A man employee from Marion sc boost Mobile cursed me and hung when I called politely to ask a question. And no my question wasn't answered but his customer service is terrible. I'm a veteran of the air force who has taken classes on costumer service and I could never hang up on someone or curse them out. Someone should explain to him how a Job works.

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9:34 am EST

Boost Mobile i'm making a complaint about this phone service

I want my money back, I just bought this phone and phone plan and I'm out of GB I been having this phone now 2 full days, I'm on a family plan and both the phone are out of GB I wanted to know if I have a warrant on my plan because I really want to return this phone and plan back to boost mobile and not happy about this, I thinking bout leaving this phone company. I'm very disappointed at boost mobile... I should stay with the service i had before...i need answer asap please... I should never made this decision

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10:36 pm EST

Boost Mobile trying to unlock iphone 7 plus

On january 24, me and my son contacted boost because we learned from sprint that boost had locked the phone, we called and talked to a customer service agent who told us that they put in the order for the phone to be unlocked (which is an iphone 7 plus). The customer service agent said the phone should be unlocked on friday january 26. We called boost today, january 26, and talked to another agent, who said that the phone should be unlocked tonight by 9:00pm or 9:30pm. The phone was still locked. So we just called again, this third agent gave us the run around saying boost has a policy about their locked phones, saying you have to be a customer with boost for at least before they unlocked phone. That doesn't make any damn sense, I bought the phone out right and have sole ownership of the phone. If I buy something at full market or discounted price. That is my property! So the third customer service agent was telling us she would talk to the escalation team, and the escalation team told her to tell us what she said. She hung up on us and now we have to call tomorrow morning and getting this [censor] resolved. That is total [censor]! They didn't do their job, and boost is a total scam. I'm consulting with my lawyer to see what legal actions I can take against the company.

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11:16 am EST

Boost Mobile small claims court

Bought family plan. Took weeks to port numbers. Then refused to activate family plan until all lines had their own service plans. Then refused to add any lines to family plan. No access to customer service on 611. 42 calls to corporate and 6 visits to store locations. Stores claim not to have access to accounts and call centers claim all account corrections must be made in person. Left after one month having paid for 6 months. Then Boost refused to unlock phones to use and refused to accept returns after the 30 days.

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Deshannon
US
Feb 10, 2018 12:29 pm EST

Boost mobile took my money off my card at 253 am and my phones didn't get turned on to 553 pm and I talked to sever coustme series people and they all lied all I ask is for my money refunded

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5:25 pm EST

Boost Mobile service

This is the worst phone prepaid company ever, and when you call customer service you always get these no talking people who have attitudes.i asked if i can upgrade my plan because y'all have the slowest data ever and she told me i have to pay the whole $50 instead of just paying the remaining of how ever much is Already in my account. I hate this service with a passion and I will be going back to Metro PCs y'all are rude and very unprofessional

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4:02 pm EST
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Boost Mobile my service

I have been with boost mobile for years and it seem to never fell I always have a problem and I call to have it resolved and the people give attitude. I'm asking that someone contact me about this matter or I will hire a lawyer to contact you. I have every thing that came with my phone when I bought it and it states no where that I have to use a current amount of GBP. I feel like boost is falsely giving information to get people to service with them. There is no way I would not recommend anyone to deal with this service.

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About Boost Mobile

Screenshot Boost Mobile
Boost Mobile is a popular wireless service provider that offers affordable and reliable prepaid plans to customers across the United States. With a focus on providing high-quality service at an affordable price, Boost Mobile has become a go-to choice for customers who want to stay connected without breaking the bank.

One of the key advantages of Boost Mobile is its extensive network coverage. The company operates on the Sprint network, which provides reliable coverage across the country. This means that customers can enjoy fast data speeds and clear call quality no matter where they are located.

In addition to its network coverage, Boost Mobile offers a wide range of prepaid plans to suit different needs and budgets. From basic plans with limited data to unlimited plans with high-speed data, customers can choose the plan that best fits their usage habits. Boost Mobile also offers family plans, which allow multiple lines to share data and minutes at a discounted rate.

Another advantage of Boost Mobile is its commitment to customer service. The company offers a range of support options, including online chat, phone support, and in-store assistance. Customers can also manage their accounts online, making it easy to check their balance, add funds, and change their plan as needed.

Overall, Boost Mobile is a reliable and affordable wireless service provider that offers a range of prepaid plans to suit different needs and budgets. With extensive network coverage, flexible plans, and excellent customer service, Boost Mobile is a great choice for anyone looking for a high-quality wireless service without the high price tag.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Boost Mobile in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Boost Mobile.
- Mention key areas of concern in your complaint.
- Include relevant information about any transactions you had with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue on you.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
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Ensure you follow these steps carefully to effectively file a complaint against Boost Mobile on ComplaintsBoard.com.

Overview of Boost Mobile complaint handling

Boost Mobile reviews first appeared on Complaints Board on Oct 10, 2006. The latest review Wrong phone upgrade sent to me. was posted on Oct 17, 2024. The latest complaint boost mobile dealer anthony yancy was resolved on Jun 01, 2017. Boost Mobile has an average consumer rating of 1 stars from 465 reviews. Boost Mobile has resolved 43 complaints.
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  1. Boost Mobile Contacts

  2. Boost Mobile phone numbers
    +1 (866) 402-7366
    +1 (866) 402-7366
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    General Information
    +1 (866) 402-7366
    +1 (866) 402-7366
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    +1 (833) 502-6678
    +1 (833) 502-6678
    Click up if you have successfully reached Boost Mobile by calling +1 (833) 502-6678 phone number 0 0 users reported that they have successfully reached Boost Mobile by calling +1 (833) 502-6678 phone number Click down if you have unsuccessfully reached Boost Mobile by calling +1 (833) 502-6678 phone number 0 0 users reported that they have UNsuccessfully reached Boost Mobile by calling +1 (833) 502-6678 phone number
    +1 (855) 223-2491
    +1 (855) 223-2491
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    Customer Service
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  3. Boost Mobile emails
  4. Boost Mobile address
    2018 Broadway, Fort Wayne, Indiana, 46802, United States
  5. Boost Mobile social media
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    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
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