Boost Mobile review: Wrong phone upgrade sent to me.

This is the message I last sent to them via chat: "I was sent the wrong phone some 3 weeks ago when I tried to upgrade, when I received the phone it was the wrong phone, I tried for two weeks to have a return label sent to me but to no avail, then a representative in AZ told me they wouldn't issue a return label, that I must send it back at my expense and then submit a refund request for the shipping cost. Now I've called twice and both reps told me Boost would not refund the shipping cost. So, what are you going to do? If you don't refund the shipping cost and cost of the phone, I'm going to the Public Service Commission in the state of Alabama." The last rep said they refunded the phone cost, $10.99, I'll have to check, but they absolutely refuse to pay shipping costs for returning a phone THEY mistakenly sent to me. It's the principle of the thing, the AZ rep flagrantly lied to me, then the reps all lie, they hang up or disconnect, they cannot speak English to a level where I can halfway understand them, and this is not hyperbole, it's true!