Boston Market
Reviews and Complaints

I went through the Boston market drive-through in Mahwah New Jersey tonight. I ordered a turkey dinner and a meatloaf dinner. I told them to please make sure there is gravy with both meals because it's happened before. I asked the person at the window if there was cornbread and gravy and he said absolutely. I did not check because the bag was tied up. Of course when I got home there was two pieces of cornbread that were crushed so were underneath the meals and there was no gravy.

I purchased the family feast of chicken and received a small chicken and a wing, DESPITE IT STATES A 1 AND 1/4 .
I GOT 3 CHICKEN NOODLE SOUPS, BUT NO NOODLES IN THEM, RAW TASTING VEGETABLES AND A SLIGHT PIECE OF CHICKEN. THE SOUP TASTED LIKE WATER, I HAD IT BEFORE AND IT TASTED FINE.
WITH THE FEAST, I SELECTED A WHOLE APPLE PIE AND WAS SENT 3 SLICES.

STORE LOCATED IN YONKERS AT THE CROSS COUNTY MALL. MY ORDER IS FROM YESTERDAY.

Family Feast
Choose Pie or Brownie: Whole Apple Pie
Choose Beverage: 2 Liter Bottle
Choose Soup or Salad: Family Size Chicken Noodle Soup
Choose 3 Sides: Creamed Spinach
Choose 3 Sides: Chicken Noodle Soup
Cornbread: 3 Fresh Baked Cornbread
1-1/4 Chickens: 1-1/4 Chickens
If sold out, go with merchant recommendation
$40.99
1
Poultry Gravy
If sold out, go with merchant recommendation
$4.50
Subtotal
$45.49
Regulatory Response Fee
$1.00
Tax
$4.04
Delivery
$1.99
Service fee
$6.82
Dasher tip
$5.00
Total
$64.34

Order online
At: Cross County Shopping Center
3100 Xavier Drive, Yonkers, NY 10701 · ~1.3 mi
[protected]

I placed an online order and was sent an email to be ready for pickup from 7:45 to 7:55 but when I went to pick it up was told they were sold out of food and did not even offer an apology.
I would have thought someone would have notified me of the cancel of order.
Boston Market
6550 Airport Highway
Holland Oh
March 29, 2021 7:27:40 PM
#[protected]-0412516

My email is [protected]@gmail.com

My name is Diana Pisano my boyffriend and I went to the Boston market in Ocala Fl on State road 200 lady evening. We got told to go the Drive Through then we we waited 15 minutes to find out they had no chicken.
It would have been nice is someone said something so we didn't wait there for nothing.

Sincerely Diana Pisano
9335 SW 85th Terrace unit B
Ocala, Fk 34481
Cell phone number [protected]

I have tried for 6 weeks now to purchase a prime rib dinner, the item is always not available no matter what time of day I tried to order it, I have months ago been able to get this meal. I realize this is a wed and Sunday meal special, I have contacted this store in hopes they would order more product to sell to the public, but this hasn't happened, yet I hope you can help?

On February 23 2021 I got into with started off in a argument with a employee on that work in the store on a 177th in Halsted in Homewood IL.
The young man had over charged me for some food the I ordered. When I ask him to check the receipt and my bag he got extremely hostile and defensive. I ask his 4 times nicely and his reply was that "I should go somewhere with that [censored]" and began to call me out of my name Like [censored] and [censored]... I did 8 years in the Marines honorably I work for Amtrack for 15yrs after working for that postal service 17 yrs, I'm a active Volunteer Veteran Rep at my home town and a ‘Warrior 2 Warrior' rep... and to add salt to these wounds I just turn 60 was I wasn't about to go toe to toe with this young man that clearly doesn't have any respect for his elders not along that care for anyone that worn any type of suit. I thought you should know that I would be doing a follow up on this person of interest thu talking to his manager. The young man name is "Andre" this what one of his co-worker shouted out to him when he try to rush at me to attack me.
The time was about 4:30pm Tuesday February 23, 2021. The faculty was the Boston Market on 177th Halsted Homewood IL
My contact information is [protected].
Email: ad.[protected]@hotmail.com
Hm: 423 Carrick rd Matteson IL.60443
I would be grateful if you contact if needed for any additional information.
Sincerely Aaron Walls.

This is the worst Salisbury steak I've ever eaten lack of good flavor almost like eating moist cardboard furthermore i will not be trying any other products from your company as your quality is clearly suspect or non existant ive had Salisbury steak from the dollar store that tasted better cant believe a company as well known as yours would put their name on this

I made this complaint over 2 weeks ago! Yet no one has replied or gotten back to me.
This complaint is about asst. Manager Gina G. I visit your Restaurant on feb. 1, 2021 and your manager Gina was very to me like she has been a few times in the past. Apparently the only main dish they had was chicken. I asked her what my options were for meals. (I could see the menu that well) She gave me a dirty look like I was asking for the impossible or maybe she just thought I was dumb for asking her. After me asking again and her pausing to not have to answer me, she rudely blurted out rapidly some options. Like she was doing me a Hugh favor by even answering me. They were mostly out of side orders also. I was not greeted or thanked! Even when I checked out! My order was practically just thrown at me!
This manager has had many other issues when she was serving as manager in the past. She was rude on those occasions also! She forgets to cook prime rib on time, or the turkey is not ready, and the sides are not all ready! But most of all is her rudeness towards the customer. She is a awful manager that should not be representing your restaurant unless you don't care about your customers and losing business because of her bad attitude and management. She really needs personnel training and also restaurant management training. To begin with. She is very bad representation for your company

Tried contacting company corporate office...Not working... Called 12 numbers all have messages full so can not leave any info... Tried emailing for days...No response... This is the worst company... Cares zero for loyal customers...

People need to know that no number on planet earth works for this huge company... A big warning flag

so far every coupon and special they send me is not working... Store can not help...And hours get wasted...

Never using again... Someone needs to contact them since i can not

true horror show... I posted on facebook so my friends can save themselves the hell

john c [protected]

1/8/2021 I have purchased this meal many times. The one I got today was next to inedible. The so-called "Beef Steak" was more like "mystery meat". It was full of gristle or some other nasty something that was impossible to chew and had to be spit out.

I think the instructions have to be changed. It cooks way too long in the first step, as in the 2nd step. The gravy has started to dry up even before the first cooking phase is done. The additional second phase dries it up even more, leaving very little in a true liquid form. Most of the potatoes were too dry to eat with not near enough gravy.

ORDER CANCELED WITHOUT CONTACTING ME

From: J G-Reyes
Date: Thu, Dec 24, 2020, 7:04 PM
Subject: Re: Please Review - Boston Market Order Confirmation
To:

Please note the time of this email, we have not yet received this order or have not been contacted by Boston Market.

I have been calling the restaurant for the past hour, no answer.

I did speak with Door Dash and was informed that this order was canceled by the restaurant, no reason provided.

This is disappointing. It is Christmas Eve and we were anticipating prompt delivery of our large order.

How will this be resolved by Boston Market?

Joy Reyes
[protected]

Delivery Date & Time Delivery Address
Thursday, December 24, 2020
5:45 PM - 6:00 PM Mom's 80th Birthday
Bonita, CA 91902

Food & Bev. Total: $154.28
Delivery and Setup Charge: $30.00
Estimated Tax: $15.20
Total: $199.48

I received a Promo Code 31303 to receive a Free Individual Dessert or regular Side with any individual meal purchase. The restaurant coupon expires on 12/31/2020. I tried it today 12/19/2020 and it did not work. I did find another promo code but it did not give me the free dessert or regular side. Could you please help. Thank you. This was a birthday gift.