Boston Pizza International’s earns a 1.2-star rating from 126 reviews, showing that the majority of diners are dissatisfied with meals.
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horrible food / service
Ordered over 60 dollars in ribs and got the # ribs ever, they forgot the cheese bread we paid extra for and when I called they where rude and said all they would do is send out some cheese bread. The sixty dollars in ribs was #, I dont care for your c*y cheese bread I want a refund for the c*y food u sold me. Horrible horrible service and I will never order from there again!
The complaint has been investigated and resolved to the customer’s satisfaction.
manager refusing to seat table for one
In summary, do not go if you are going alone because Boston Pizza does not seem to welcome individuals. I've included the email+fax I had sent to them detailing the situation, which I have not received a reply yet still (I've tried emailing/faxing to both head office+eastern coast office + online compliant).
"I've sent an email earlier but never received a response. I want to make a complaint regarding the manager, Lorne, at the Sheppard & Yonge Boston Pizza in Toronto. I am sending this fax hoping that the head office will hear my situation.
On Wednesday June, 16th, 2011 at around 20 min to 8p.m., I was waiting for a table at the restaurant. I waited for a long time and noticed that people behind me on the waiting list were already getting seated. I heard the waitress telling the couple behind me that they will be next after me, meaning that I will be the next one to be seated, so when the couple got seated before me, I asked the waitress. The waitress told me that it was because I had only one person, so the manager would only give me a seat if a space is available at a bar, and that the small tables were only given to two people, to fill up the seats. However, I saw that three people were being seated at four-people tables, and specifically the couple who got seated before me in the end was seated at a four-people table. I even saw three men seating at a six-people table. So why are people who are eating alone being discriminated? It was nearly impossible to wait for a seat to free up at the bar as everyone there was staying to watch the Stanley Cup. Is Boston Pizza not welcoming people eating alone there? I do not remember a policy about not letting customers sit at small tables if he or she is alone. I asked the waitress if there is any such policy, and she said it's the "manager's policy". After talking to the manager, he was extremely impolite and rude, and still insisted on his policy, and it was the waitress who in the end paired me up with another single person that I finally got a table.
I know that Boston Pizza is a franchise, and I have never experienced such problem at another branch. I hope the head office will clarify for me if there is such a policy so I will not go if I am eating alone. If there is not, I hope this issue will be dealt with as I was being treated unfairly. If there really is a "fill the seats" policy, then it should be applied consistently to everyone, meaning that three people should not be allowed to sit at four-people tables, etc. I totally understand that it would be unfeasible to sit an individual at a big table, but I believe that the Sheppard & Yonge Boston Pizza branch should treat individuals fairly, not limiting them to sit at bars, and will not put them last on a waiting list just because they are eating alone.
Please give me a response. Thank you for your attention to your matter."
The complaint has been investigated and resolved to the customer’s satisfaction.
I am surprised that the manager did not call the police or CPS, it is clear that you are four years old when you mistook following company policy as rude.
This Boston Pizza is by far the worst in the country...the owners do not care about their customers one bit! The one bold manager rolls his eyes every time you talk to him like he cant be bothered with you. Then they have the worst bar staff ever seen, I don't know who miss piggy thinks she is but she needs to be fired now! Don't do them any favours by providing business for them, they don't deserve it!
Maybe this guy did not go for Pizza. Perhaps he went for something else. They serve other food besides pizza so if he had a craving for other food than those pizza locations are of no use to him.
t4
Hello, I was supposed to have my T4 sent to my house at the end of February from my past job, Boston Pizza - Castledowns and it was never sent. I called the Manager there, Andrea Liber on Tuesday, March 9 and she said that she had it there and was going to send it out that night (which was already past when she was supposed to) and I did not receive it so I...
Read full review of Boston Pizza Internationalpizza size ripoff
Boston Pizza's Menus for pizza advertise the following sizes and prices for their pizzas; individual is 8 inches for 10$, small is 10 inches for 16.50, and up from their to 15" for the largest. Tonight i ordered a small pizza...what came was a great looking pizza, only it looked kinda small for 10 inches across. Measuring it conservatively it was 6 inche...
Read full review of Boston Pizza Internationalpersonal violation
Bps... Oh where to start... After working for them for years... I rarely go there. Now, thanks to some employee... Idiocy... I will never return! Going to this particular bps, the service is always crappy, and one employee took the cake!... And my dad's credit card!!! My father got a phonecall from his credit card company asking if he had been in...
Read full review of Boston Pizza International and 15 commentsterrible food
I ordered the chicken marsala to go from this place since I heard good things about their pizza. I figured the platters must be good too. Boy was I wrong. First of all, the linguine noodles were overcooked and drenched in a butter/chicken broth mixture, the chicken looked like it was cooked by being thrown in a pot of boiling water and there was NO marsala wine in the sauce whatsoever. It did not even have any mushrooms on it like it was supposed to. There were 2 young kids working there at the time, not long before closing. What would have been the point to go back and complain. If they're going to have kids working there, they need to be shown how to cook! I will just never go back again, ever.
Complaint based on atleast 12 diff delivery orders in the last year.
Ceaser salad is over priced and now apparently when ordered by delivery does not come with parmesan. For a 4 ingredient over priced salad this is unacceptable & false advertising. As I said this is not one time it's been for all my orders this last year from many diff locations
Just celebrating the last day of school having dinner here at Boston Pizza at Portage la prairie and they serve my little daughter rotten wings.
Some people just hogging the 3 machines at the same time they had ordered a pizza and they can’t share the machine they’re eating and playing 😴🤣😂
Enjoying going to Boston pizza but with my newly discovered egg allergy there is nothing for dessert! All deserts including the icecream cake have egg. Can you pls find a desert for us egg sufferes that is as yummy as all the things you offer.
Thanks.
We ordered a medium deluxe pizza and a pint sized cheese pizza with fries. The deluxe was missing mushrooms and the fries in the kids meal were completely cold. We returned the kids pizza once when it came with pepperoni. This was an online ordered picked up at the Levis, QC location at 489 route du Pont, Monday, Jan 2. I'd like my $36.19 back.
Dustin L from the Hwy 97 kelowna BC should be fired. He is rude and accused my spouse and I of something we did not do. We and our family are regular customers but no more!
I always order the spaghetti and meatballs and it never has enough sauce. This time I ordered it with extra sauce and there was even less than usual. To the point where my wife said to return it, I added my own sauce which is pretty sad. This is the last time I order from you. Thank you for your time
The attached photo shows what your wings plate should look like The appeal of foods is in the presentation. Who on earth took away the lettuce leaves? There should also be a slice of tomato. Please restore.
I get sent 20 minutes out of my way to get food from here every week. I have never had anything disappointing. We always stick to the specials or the mediteranian food. The pizza is awesome, the wraps are great, and the salads are fantastic!
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Boston Pizza International phone numbers+1 (866) 277-8721+1 (866) 277-8721Click up if you have successfully reached Boston Pizza International by calling +1 (866) 277-8721 phone number 0 0 users reported that they have successfully reached Boston Pizza International by calling +1 (866) 277-8721 phone number Click down if you have unsuccessfully reached Boston Pizza International by calling +1 (866) 277-8721 phone number 0 0 users reported that they have UNsuccessfully reached Boston Pizza International by calling +1 (866) 277-8721 phone numberUnited States+1 (604) 270-1108+1 (604) 270-1108Click up if you have successfully reached Boston Pizza International by calling +1 (604) 270-1108 phone number 0 0 users reported that they have successfully reached Boston Pizza International by calling +1 (604) 270-1108 phone number Click down if you have unsuccessfully reached Boston Pizza International by calling +1 (604) 270-1108 phone number 0 0 users reported that they have UNsuccessfully reached Boston Pizza International by calling +1 (604) 270-1108 phone numberWestern Canada+1 (604) 303-6398+1 (604) 303-6398Click up if you have successfully reached Boston Pizza International by calling +1 (604) 303-6398 phone number 0 0 users reported that they have successfully reached Boston Pizza International by calling +1 (604) 303-6398 phone number Click down if you have unsuccessfully reached Boston Pizza International by calling +1 (604) 303-6398 phone number 0 0 users reported that they have UNsuccessfully reached Boston Pizza International by calling +1 (604) 303-6398 phone numberGuest Feedback+1 (905) 848-2700+1 (905) 848-2700Click up if you have successfully reached Boston Pizza International by calling +1 (905) 848-2700 phone number 0 0 users reported that they have successfully reached Boston Pizza International by calling +1 (905) 848-2700 phone number Click down if you have unsuccessfully reached Boston Pizza International by calling +1 (905) 848-2700 phone number 0 0 users reported that they have UNsuccessfully reached Boston Pizza International by calling +1 (905) 848-2700 phone numberEastern Canada+1 (450) 687-2004+1 (450) 687-2004Click up if you have successfully reached Boston Pizza International by calling +1 (450) 687-2004 phone number 0 0 users reported that they have successfully reached Boston Pizza International by calling +1 (450) 687-2004 phone number Click down if you have unsuccessfully reached Boston Pizza International by calling +1 (450) 687-2004 phone number 0 0 users reported that they have UNsuccessfully reached Boston Pizza International by calling +1 (450) 687-2004 phone numberQuebec+1 (972) 484-9022+1 (972) 484-9022Click up if you have successfully reached Boston Pizza International by calling +1 (972) 484-9022 phone number 0 0 users reported that they have successfully reached Boston Pizza International by calling +1 (972) 484-9022 phone number Click down if you have unsuccessfully reached Boston Pizza International by calling +1 (972) 484-9022 phone number 0 0 users reported that they have UNsuccessfully reached Boston Pizza International by calling +1 (972) 484-9022 phone numberUnited States
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Boston Pizza International emailsprivacy@bostonpizza.com100%Confidence score: 100%Support
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Boston Pizza International address№ 100 – 10760 Shellbridge Way, Richmond, Quebec, V6X3H1, Canada
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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first time 20 april 2016 going to boston pizza in trenton ont canada, my daughter and i went for lunch for my birthday, i order your bbk salad, when recieved michel the waiter notice i was picking out all the brussel sprouts, they were brown, my daughter order the shrimp tacos, they came with small white hairs, which were actually the same as the manager mustache, disgusting place will never go back
Art Peters same with you, don't lie to get free food. Get a job. You cannot get sick within 30 minutes.
You do not need free food you need a job so you can afford to pay for food you ate.
I will likely be contacting bylaw services about this... It is now 3:20 AM and the Boston pizza parking lot on 17th avenue in calgary is plowing and sanding and sallfing their parking lot. This wouldn't be a problem if their pArking lot wasn't Right behind 3 or 4 residential buildings. Ridiculous.
Well at least you did not get sick we got the worst pizza ever got for 35 bucks and they tell me you wont get sick in half and hour we ate nothing but there c****y pizza and they made us both sick was the fastest 35 buck ### ever and they don't even want to give you a credit for there c****y pizza well they just don't get my business any more and I tell others not to eat at there palaces because the food sucks, unless they want to get diarrhea fist time in my life got sick on a pizza and i have eaten many of them but boston pizza is the worst.
Hi
We'd be happy to help look into this. We have extremely high customer service standards and if expectations are not met then we want to know so that we can help. Please email us (campbelld@bostonpizza.com) any extra information that you have along with your direct contact info.
We look forward to hearing from you. Thanks,
Drew