Bottom Line
Reviews and Complaints

I ordered A Bottom Line Book I believed in December 2009. The post office tried to deliver the book two times. I called the post office on the second miss and asked them to leave it at the office. The postal lady said that si against company rules. My mail box was too small for the package. I asked what time would be there for the third day. She stated around 3 pm. I got home about 2:30 and stayed at the apartment until 4 pm. I went to the office and the ladies there said there was a new postal lady and she came early. The first lady left two NOTICES. I did not get another NOTICE. I called the post office back. They suggest I call the original postal lady and she will be back Monday. The post office personnel could not find the book. Monday I called before the original postal lady left the post office. She said she would look for it before she leaves that morning on her route. She could not find it. She stated that it should not have been sent back because that I only had two NOTICES. The next day she stated that it must have been sent back y accident. My address is HERMAN IVY, Jr.; 3524 Wingood Circle Apt. #1; Memphis, TN 38118. My master card last four digits’ are 5368 has two charges on it for $39.90. One on February 23, 2010 and March 23, 2010. I have emailed Bottom Line many times and told Bottom Line I would rather have the book (s) than the refund. Now what can I do. The card people say they will not do any investigation after 180 days. My new phone number [protected]. The old phone Number was [protected]. Do anyone have a phone number for Bottom Line.

Call the number on the bill. It's possible some scammer provided them with your info

I ordered a book on how to get rid of type 2 diabetese four weeks ago. I'm still waiting for it. If I cann't get the book,
atleast send my $50 dollars back. From: b9rich63@yahoo.com

I too find that I am getting unsolicited books. I thought their ads were very slick and written well to induce unwitting buyers. I was curious and ordered "Health Breakthroughs 2008." It stunk.

Then, Health Breakthroughs 2009 arrived unsolicited. Thereafter came the threatening notices to pay up yadayadayada. I wondered if I had not inadvertently ordered it. I get tons of spam from them, and much of it is not easily identifiable with Bottom Line books. So I paid it and told them not to send any unsolicited books again.

On this site, I find evidence that my experience is not an isolated case. They are bilking other victims.

They have a web site with posted phone numbers. They are scattered in several states as you can see below. I suggest one recorded phone call be made and one registered letter sent to the appropriate address to request an end to their unsolicited deliveries. If that fails, make your next letter to the state's attorney general corresponding to that address under the topic consumer fraud, and post a copy here for a record.

By doing this unsolicited delivery across state lines, they are breaking some federal trade laws too. File complaints with Federal Trade Commission.

One bit of advice on books. If books are not marketed through Amazon.com where you can see the reviews of customers and peers, DON'T BUY THOSE BOOKS! They are almost surely published by purveyors of ### between two covers. Very little can be seen about Bottom Line books at Amazon. That's a red flag.

Bottom Line Books seem to be bad news. Addresses for contact follow below.

Ed Nuhfer

Bottom Line Books and
Boardroom Classics
P.O. Box 11401
Des Moines, IA 50336 [protected] [protected]

Bottom Line/HEALTH
P.O. Box 422318
Palm Coast, FL [protected] [protected] [protected]

Bottom Line/NATURAL HEALING
P.O. Box 422301
Palm Coast, FL [protected] [protected] [protected]

Bottom Line/PERSONAL
P.O. Box 422297
Palm Coast, FL [protected] [protected] [protected]

Bottom Line/RETIREMENT
(Formerly Bottom Line/Tomorrow)
P.O. Box 422346
Palm Coast, FL [protected] [protected] [protected]

Tax Hotline
P.O. Box 422309
Palm Coast, FL [protected] [protected] [protected]

Bottom Line/WEALTH
P.O. Box 422309
Palm Coast, FL [protected] [protected] [protected]

Bottom Line's Women's Health
P.O. Box 422305
Palm Coast, FL [protected] [protected] [protected]

Bottom Line Publications
Editorial/Corporate Offices
281 Tresser Boulevard, 8th Floor
Stamford, CT. [protected] [protected] [protected]

10 DAYS AGO I RECEIVED A BOOK I DIDN'T ORDER, I SENT IT BACK RETURN TO SENDER & NOW TODAY I GOT ANOTHER ONE. I CAN'T AFFORD POSTAGE TO BE SENDING THESE BACK. I TOLD THE MAILMAN NOT TO LEAVE ANY MORE AS I AM GOING OUT OF TOWN FOR 3 MONTHS & DON'T WANT THEM FORWARDED.I NEED A NUMBER TO CALL THEM PLEASE.

I received a book in the mail from Bottom Line Books which I never ordered nor do I want the book. I don't want to spend my money to send it back, but I'm not going to pay for it either. On the front of the package it says: Forwarding Carrier: Leave if no response. This kind of business is not very good.

sent me a bill for books i never ordered

never wanted

never received

"Nasty business" is right. Bottom Line is bad news and a serious scam. They will send unsolicited materials and hound you with billing. They will claim on mailings that they do so because you asked them to do so. I responded last year when they sent an unordered book and told them never to do it again. Last week, they dropped another on me and I sent it return mail collect from the nearest post office. Don't open anything you get from Bottom Line. Keep dropping all correspondence and packages unopened and return to them collect by writing refused on it and dropping these at the nearest post office. That turns the tables and you extract their money instead of the other way around.

Avoid ALL books and ALL publishers of books that you cannot find sold on Amazon.com. If they sold through Amazon, a buyer would see these 4000-plus complaints under reviews that we see here and not order a thing.

We are in this alone. Ever since George Bush took office, and this has continued right on through Barack Obama, I've found government unwilling to take any action against business victimizing citizens. The same scammers continue victimizing citizens for years. You can see the history right here on Complaints Board. The citizens complain, and government does nothing. Today, you can't even get these "consumer protection" agencies to respond to a complaint. No one curbs these companies, which are little more than a form of organized crime. So forget complaining to government. If you want out from under these creeps, you need to take action yourself.

This company sucks. They should be out of business

I agree. They send me a yearbook every year. I just put it back in the mailbox refused
They are thick headed.

I also recieved a book I did not order. I found this complaint as I was looking for information regarding returns. Nasty business.

I received the World's Greatest Treasury of Health Secrets, Martin Edelston, Publisher. I did not order these books to pay for. There is no way to contact the publisher to return them. What can I do?
Doug Patterson

i ordered this health book on a trial basis and sent in back way before my trial basis was up. i was sent a bill to pay for a returned product.what do i do

We ordered a book from a tv advertisement, when we received it, it was not what expected. We returned the book and paid extra for a receipt so we knew when it was delivered back to them. We have not received a acknowledgement of receiving the book and they are continuing to bill us with added charges

I returned a book and Bottom Line Books keeps sending me a bill and states that now they will send it to collections . I have communicated by e mail and was told it would be looked into but keep getting billed .

i have sent my book back & sorry i didn't send it earlyer but i wasn't working so i didn't have the money so please don't send me bills on it thanks again
nancy walton

I ALREADY HAD "TEASURY OF HEALTH SECRETS NE. I RETURNED THIS BOOK VIA THE US POSTAL SERVICE BOOK RATE ON 8/14/2009 DELIVERY CONFORMATION # [protected]. MY ACCOUNT # [protected] AND WAS REBILLED FOR ITEM RETURNED AS SPECIFIED ABOVE. PLEASE MAKE NECESSARY CORRECTION TO MY ACCOUNT AND NOTIFY ME OF THE SAME. YOU CAN CONTACT ME VIA E-MAIL AT harvbowling@msn.com

FYI for all on this board...

I just called [protected] for customer service. I followed the prompts and spoke with an agent named Joann (agent number 66820). I explained to Joann that my husband continues to receive bills for books we did not receive or order and I have sent several letters to PO Box 11014, Des Moines, IA [protected] explaining they have the wrong person. She advised there was no notations on the account as to having received any correspondence and she would clear our account of any balance and the statements would stop.

Please call yourselves and make sure you get their name and agent number and confirm there is a zero balance and the statements will stop. Advise the agent you have their name and date and time of the conversation and write it on your statement in the event you get another one.

Good luck to all and Happy New Year!

I RECEIVED THES BOOKS AND DO NOT WISH TO HAVE THEM- i AM SENDING THEM BACK TO YOU. cloylet wilson 11911 NEWTON APT 85 GRANDVIEW, MO

In case anyone else needs info: I just got three books I didn't order. Never heard of this company. Got # online: [protected], "1" for a customer rep. She was very nice and said she would send me a return address label to ship it back. I'm to receive it in 7-10 business days. Will let you know if I don't.

Received unauthorized book shipment. Want to return book with out charge or cost to me.

Received book in mail. Had not ordered book.
Wish to return book without payment or charge.

Agree also got book in mail. Am returning marked refused. How do these people get you name and address.

I have been trying for about three years to get off
BOTTOMLINE mailing list without success. How do
I stop the unauthorized shipments ?. I paid the last invoice. I requested that they not send anymore books without my ordering them but low and behold I just recived the 2009 yearbook and I do not see why I
should have to spend my time returning the books.
I think I will try keeping the book unopened and let
them try and collect. This might just send them a lesson

I had the same problem. They sent me an unauthorized 2009 yearbook. I looked up and contacted their customer service and told them of the problem. They made up some excuse but told me that I will receive a return shipping label by mail. They said to expect the label within 10 days. Their customer service number for the book is [protected].

You can just hand it back to your postal carrier, marked "REFUSED - RETURN TO SENDER", and have it returned for free, but only if you haven't opened the package.

The best policy when dealing with unwanted merchandise from Bottom Line Books is to refuse shipments; do not open the package or envelope, mark it "REFUSED - RETURN TO SENDER", and hand it back to your postal carrier. If you open it, you'll be stuck with the postage charges. Under no circumstances should one send them payment for the merchandise. This company is notorious for their strong-arm merchandising tactics, having done so for well over ten years. Evidently, the displeasure of a few of their customers, er, victims, is acceptable within their business model, so long as they can get a sufficient number of them to send them payment.

I ordered the Bottom Line Year Book in the mid-1990s and the next year received an unsolicited copy, followed by a stream of abusive, increasingly threatening letters from Bottom Line Publishing. Eventually I got them to abate. Then, in 2008 I again ordered a copy, based on promises of interesting information in some supplemental reports to be shipped with the order. Again, in November 2009, I received an unsolicited package from Bottom Line, presumably the 2009 version of the Year Book. I immediately took the package to the post office, had it marked as a refused shipment and returned it to the sender. About three weeks later I received an envelope from the publisher, presumably the invoice for the shipment; again, it was taken to the post office unopened and returned to the sender.

I really don't have a complaint. I would just like to know how to get a shipping label so that I can return the book.

mark package refused, give it to USPS.

Received a book (Bottom Line Health Breakthroughs without ordering. I did not accept book at delivery and wrote "Return to Sender".
Now I have received a bill after requesting to be removed from their mailing list. What should I do now? There is no phone number that can be called.

I have ordered several books from Bottom line, some I keep, some I send back. I have never been billed after sending it back.

Same thing happened to me. They try to intimidate you into paying. I can only imagine how many elderly and uneducated people they have victimized. I hope these crooks go to jail.