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1.0 89 Complaints
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Bounty Towels Complaints 89

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11:42 am EDT
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My family has been using nothing but Bounty Select A Size paper towels for years. In all of those years we have loved the quality of your paper towels, but recently we have ran into an issue with the tear lines not working at any size! Even holding the roll with both hand and on a very sturdy towel holder we have been unable to tear off a paper towel...

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2:11 pm EDT
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Bounty Towels Only large multi packs available.

One cannot purchase 2-3 rolls of paper towels anymore. Double rolls were nice but triple and mega rolls do not fit in under the counter paper towel holders. My storage place is limited and I shop weekly. I no longer want to purchase in bulk and have no place to put 8 rolls of double paper towels (smallest pack I can find. What happened to 2 packs. One for the roll and a back up?

Desired outcome: Produce smaller size packages of paper towels.

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8:23 pm EDT
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I purchased a triple 6-pack of paper towels from a target in MA last week. The next day, we noticed a terrible chemical odor in our basement. It almost smelled of strong plastic chemicals. We had to call our handyman and several others over to our house to investigate the smell (almost the fire department) to ensure there wasn’t a dangerous gas leakage of...

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Is Bounty Towels Legit?

Bounty Towels earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Bounty Towels to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Bounty Towels is known for their high standards and safety. If you're thinking about dealing with Bounty Towels, it's wise to check how they handle complaints.

We found clear and detailed contact information for Bounty Towels. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bountytowels.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bountytowels.com you are considering visiting, which is associated with Bounty Towels, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a bountytowels.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

The domain associated with Bounty Towels is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Several positive reviews for Bounty Towels have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Bounty Towels website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Bounty Towels has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 89 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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4:03 pm EDT
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Bounty Towels Bounty Select-A-Size

Your towels are wasting my money now. The old towels I used one to dry my hands, and I could do many easy clean ups with the one select a size. They didn't lint all over everything and could be washed out easily. If you get these wet they fall apart now. As of today I need 2 to 3 select a size to do the same task at the same dryness when done. But the lint oh my the lint. They are scratchier than they used to be. Tear easily and unevenly. They are a downgrade with the same price tag. Until they get changed back I will be looking elsewhere to find confidence in another's paper towels. Bring back the original product that so many are complaining about losing. Such a sad mistake pushing away your customer base. You may never get us back even if they are changed back!

Desired outcome: Listen to your lifelong customers who are now looking elsewhere. Bring bag the OG

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1:13 am EDT
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Bounty Towels Bounty paper towels

Always have been great, bit now every other sheet foesnt tear along the perforation. I can't just pull with one hand and tear off a sheet. It takes two hands and is frankly wasteful because the extra fragment that tears off the next sheet leaves the next one too small. Or I get 2 1/2 select a size sheets when I was trying to tear off one. It really is terrible. Something has definitely changed for the worse. Perforations are not consistent. Please change back!

Desired outcome: Please change back to however they were made before

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4:46 am EDT
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Bounty Towels Quality of product has changed, now garbage

I have used Bounty towels for 20+ years for medical reasons. They have always been thick, soft and never flaked. I opened a new bag of Bounty and about went into cardiac arrest. That garbage is see through, rough and falls apart when you put cleaner on it. I have to use 3-4 compared to 1 old Bounty. I can get the same thing at the Dollar Store a lot cheaper. You may have ripped me off this time, but you won’t ever get my business again. My friend uses Sam’s and theirs are pretty good. I’m switching to them

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9:44 pm EDT
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Bounty Towels Bounty paper towels

I have always purchased Bounty paper towels due to their absorbency and durability. The last package of 12 are definitely inferior to what I have bought in the past 40 years . They are thin and fall apart so easily , I would think they were a no name brand of paper towels. I am pretty disappointed with what used to be a good product. I will try anything other than Bounty the next time I buy paper towels.

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6:59 pm EDT

Bounty Towels Bounty Paper Towels

What has happened to the quality of material in Bounty paper towel. It is cheap. I always bought Bounty because of material. If it doesn’t go back to the way it used to be I am not buying it. It is cheap. It is the one thing I always bought. No more. I can buy Target for the price and same quality. Bounty was always number 1. Not anymore. Change it back to the way it used to be years ago. You can’t count on a faithful buyer to continue to buy the brand and not the same quality. Shame on this company. You will end up like Maybelline and Bud Beer. History.

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9:14 pm EDT
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Bounty Towels Bounty essentials paper towels

I purchased 12=24 Bounty essentials paper towels and I am totally disappointed with the quality of this product. The poor absorption and the fact that torns apart easily during first use are sufficient reasons not to purchase the product again. It is a good sale for the company in short term; however, I will not buy again and I will share my experience with others.

Desired outcome: Will not buy again

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9:56 pm EDT
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Bounty Towels Bounty Towels

The quality has gone down the tubes on these Bounty towels. They are hard, stiff, non absorbent, and the perforations do not work.

Don’t even think about the dumb “select-a-size”. What a waste of time and money! What earthly good is a half a sheet?

To pay premium prices and get economy grade product makes no sense.

These towels were purchased at Kroger stores in the Cincinnati, Ohio area.

I do not expect Procter & Gamble to actually care what I think.

Desired outcome: Bounty either improves product quality or lowers prices.

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11:21 pm EDT

Bounty Towels Bounty select-a-size paper towels

I just purchased a package of bounty select-a-size 12ct/102 sheets at bj’s in batavia, ny … disclaimer - I only ever buy and use bounty … the first roll out of the package is completely different from every other roll I have ever used! This roll is rough and not put together well and nowhere near as effective or good as every previous roll >:/ I hope this is an anomaly because this roll is garbage. This is incredibly disappointing and I will not continue to pay the much higher prices for bounty if they have changed to this poor quality for good.

Desired outcome: Continue to put out the good quality you have for years !!! Don’t produce garbage and try to pass it off as the same product !!!

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Eileen Bechtold La Brie
US
Jul 15, 2023 1:43 pm EDT
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They don’t even cling to their own Roll anymore!

I am sitting here in my kitchen looking at the bounty paper towel roll that hangs vertical on my paper towel holder, and I’m going to have to put a rubber band on it to keep it together. I don’t know what Bounty was thinking.🤦‍♀️

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T1lleys
Chelsea, US
Jul 14, 2023 11:28 pm EDT
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Absolutely. I thought it was just me. We’re paying for a premium product at premium price, it was worth it before. Now they are the same as the cheapo rolls quality, texture & is no longer the quicker picker upper but the price is still the same! This is crazy.. aren’t they supposed to put on the package when a product had changed or is proctor & gamble screwing us. I’m so glad I’m not alone i thought I was losing it! I want an answer from P&G

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Katie Cambria
US
Jun 12, 2023 7:59 pm EDT
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DITTO! I second this review as if you took the words right out of my mouth! This new micro-whatever technology that’s supposed to enhance the absorption process. Yeah well sorry. Bounty is now a roll of Bcrap.

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8:27 am EDT
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Bounty Towels Bounty Select a Size.

Unfortunately, my favorite brand of paper towels have decided to dramatically lower the quality of their paper towels. I don't remember towels in past being able to tell they were 2 ply. Now not only can you tell but this also makes them tear all over not just where they are perforated. They also don't have the same absorbance. Over all they seem to have cheapened the product but kept the price the same that I used to not mind paying for a high quality product. Guess it's time to shop around for a new brand.

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Victor Giurgiutiu
US
Jun 12, 2023 3:06 pm EDT
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I have the same issue. I wonder if there is a good quality bounty they’re selling now for a higher price with the quality that used to be two years ago.

I understand that inflation increased the cost of the manufacturing, but I do not like being lied to. Please reinstate the high-quality bounty that we used to have, even if we are going to pay more than we used to pay.

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4:14 pm EDT

Bounty Towels Paper towels

I bought a package of 12 double roll bounty at BJs in Salem Nh 5 of those rolls do not appear to be bounty. They are exactly like the cheaper brand paper towels the 2 ply isn’t even together on these the towels it’s separated. I believe you also make a cheaper brand in your factory and they got mix d up with the expensive brand please send me 5 double rolls of paper towels to correct this issue

Desired outcome: I would like some free paper towels

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BobRPC
Midlothain, VA, US
Nov 05, 2023 12:16 pm EST
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that is really interesting, I hope you are on to something and this has all been a big mix up.

Either that or somehow you got a pack with some old/some new bounty rolls.

keep us posted please. P&G owes a lot of people a lot of replacement paper towels if this was a mix up, else they are going to be out a lot of customers if they think this 'new' bounty is acceptable.

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11:50 am EDT
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Bounty Towels Bounty Napkins

I wanted to know why there is so much glue at the ends of the packages of napkins. These are the only napkins I like to buy and half of them rip because of the glue. Why do you use that when the napkins can rip? I end up throwing away so many due to this and at the price of them, it literally is like throwing money in the garbage. I buy then every week when I am doing my grocery shopping. A favor of a reply would be appreciated. Thank you.

Desired outcome: A reply

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12:43 pm EDT
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Bounty Towels Bounty towels

I have been using bounty towels for decades. They are the gold standard of paper towels in my opinion. My recent purchase shocked me. The towels are thin, not absorbent (unless I use multiple sheets), and flimsy. I don’t see/feel the thick quilted feature that makes the towel so absorbency.

Bounty towels are expensive, but I have always thought they are worth it. Now, I might as well buy generic towels

Desired outcome: Bounty should lower the price to reflect the the subpar quality or maintain the standards we all have come to know and rely on.

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1:25 pm EDT
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Bounty Towels What Happen? Quality Poor

As everyone on this page is basically complaining about the same issues with the bounty name. This has been a household name for many many years within my family. We all know that quality has changed in many things we spend our hard working money on. Very disappointing that when it comes to paper towels, we choose to buy the quicker picker upper! Well that not the case anymore. Here is a list of some issues that I feel are the spectrum of complaints.

: The paper towels tear to the next sheet

: The absorbent has declined

: Buying paper towels the roll offered way more sheets back before 2020.Consumers pay the extra money to have the extra sheets.

C’mon! Bounty let’s get it right! I might have to try Viva.

Desired outcome: Company response & a outcome.

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Dana Everly
Columbia, US
Apr 29, 2023 9:41 am EDT
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I agree wholeheartedly with most of the complaints about the decline of Bounty paper towels. What I have noticed in just looking at these towels now is that they are cut unevenly (not totally square). The edges are not straight anymore. Another not so important complaint, yet still annoying, is the imprint of the Bounty name on the towels is backwards. Now one wouldn’t notice these things as much if the other important issues of quality had not been so blatantly obvious. I am sadly switching to Brawny. Thanks for “listening.”

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10:06 pm EST

Bounty Towels Paper towels

I have been using Bounty paper towels since 1980. They have always been soft enough to wipe a baby’s mouth. The absorbency was amazing and they were such superior quality you could reuse them just by rinsing them out and continuing to wipe up a spill over and over again. It is clear you have changed Bounty paper towels. They’re awful now and it’s sad. Such a quality product and now they are a complete waste of money. The quality is subpar but they still cost the same. Please change them back to the Bounty I have used for over 40 years-please?!

Desired outcome: Please change Bounty back to the superior product it was just a few months ago. Bounty was really something special and worth every penny. Not so much now.

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8:57 pm EST

Bounty Towels Bounty select a size

So I bought a six pack of select a size February 18th only to discover you have changed them for the worst! Texture is hard and they are NOT as absorbent. Previously I could count on bounty, wiping up spills the rinse out and wipe some more. Now wipe up some then get a new one.

The quicker picker upper is no more!

Basically, I bought a cheap bunch of paper towels for a high price. This shopper will now buy another brand.

Desired outcome: Go back to making the original product.

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Elizabeth DeJesus
US
Mar 03, 2023 7:35 pm EST

I agree with this shopper. You had a quality product and now it is a very poor product. Please go back to original product.

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11:49 pm EST

Bounty Towels Bounty paper towels

It does not matter what size bounty you buy. They are all horrible now. It took a while for me to be totally unable to find the old good quality but the time is here. Quality is gone. I buy probably 15 rolls a week minimum for the last 20 years. As a tattooer that is the preferred paper towel for almost all tattooers. They made it unusable. Leaving fuzzy or lint particles everywhere on the skin from just wiping, wet or dry. It does not hold any soapy water. It's super rough on the clients and scratchy. Worst of all they just fill the needles with loose particals making it actually harder to do the job. I can not imagine the amount of people that have messed up tattoos because younger less experienced tattooers not catching the problem. It has happened to me 3 times in 20 plus years maybe and I caught it right away. The last 4 months it is multiple times a day. Making me pay more attention to my paper towels than my clients.

I know many people use them but this is bad for any company to loose support of an industry like tattooing. This was probably the only things that all tattoo shops had in common. We all use different supplies but bounty was the standard. It is unusable and should have been labeled as changed. I never knew I counted on a paper towel so much until it was gone. Very sad actually I took it for granted. I hope the profits are worth it for them.

Desired outcome: Bring back the quality!

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2:56 pm EST

Bounty Towels Paper towel

I’m always using paper towel for my home needs and I always purchase from Costco.in the last few purchases I’ve noticed that the paper is really thinner and is missing the prints .I think this is not fair for the consumer because we are still paying the same price.it happen that I have one roll of the old one so I attached the picture for you to see .I hope some one will look at this and return the old quality and not to save money on consumer better we pay more but for a good quality

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Overview of Bounty Towels complaint handling

Bounty Towels reviews first appeared on Complaints Board on Jun 20, 2010. The latest review Bounty select a size paper towels was posted on Apr 15, 2024. The latest complaint Bounty paper towels was resolved on Oct 01, 2021. Bounty Towels has an average consumer rating of 1 stars from 89 reviews. Bounty Towels has resolved 1 complaints.
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  1. Bounty Towels Contacts

  2. Bounty Towels phone numbers
    +1 (800) 926-8689
    +1 (800) 926-8689
    Click up if you have successfully reached Bounty Towels by calling +1 (800) 926-8689 phone number 0 0 users reported that they have successfully reached Bounty Towels by calling +1 (800) 926-8689 phone number Click down if you have unsuccessfully reached Bounty Towels by calling +1 (800) 926-8689 phone number 0 0 users reported that they have UNsuccessfully reached Bounty Towels by calling +1 (800) 926-8689 phone number
  3. Bounty Towels emails
  4. Bounty Towels address
    2 Procter & Gamble Plaza, Cincinnati, Ohio, 45201, United States
  5. Bounty Towels social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 15, 2024
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