BoysStuff’s earns a 2.0-star rating from 4 reviews, showing that the majority of gaming chair enthusiasts are somewhat dissatisfied with their purchases.
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service!
If I could give 0* I would! Ordered two gaming chairs. One was pre-order.
Found (on what turns out the be their sister website) the exact same chair for £10 less AND without a "pre-order" banner. FABULOUS.
Requested refund for first chair. The refund was £2.60 short, JUST for the chair (I knew I wouldn't get back anything on delivery as had one delivered) no reply to my query email.
Chased girlsstuff for ETA after a week of hearing nothing. Used website email which then failed, so wrote on their website contact form.
Boysstuff emailed back! So a connection, but only to say it's preorder. Can pick a different colour or get a refund.
I replied saying it didn't show that before I ordered, but does now. Can I have a rough ETA and will it be here for xmas?
Got a rude response back, then they cancelled my order when I stated twice my the emails I still wanted it and not to cancel.
Go back on to order again, and now the price has gone up £40! Shocking and totally unacceptable, I'm absolutely livid.
Delivery
Ordered a chair from www.boysstuff.co.uk website and paid some extra money for the next day delivery. Nothing arrived so I contacted customer service and asked where my order was. Lady on the phone was very rude! She said that I will get my chair soon and I need to be more patient. I told her that I paid for fast delivery and she said that was not her problem! My order arrived 7 days later and when I contacted them again and asked them to refund the money I paid for shipping they said no. I will not buy from these clowns ever again!
Chair was already broken
I purchased gaming chair from the company www.boysstuff.co.uk. I didn’t like the services and attitude towards the customers, because my chair arrived already broken. I contacted the rep and told that it was broken and I wasn’t satisfied with the purchase. The rep refused to speak with me until I would provide the proof. I have sent the pictures, but this guy stopped to communicate with me. Be aware, because the items could be defective.
Is BoysStuff Legit?
BoysStuff earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for BoysStuff. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Boysstuff.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for BoysStuff have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Boysstuff.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- The website belonging to BoysStuff has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
did not receive item i oredered
I ordered a poker set for my boyfriends birthday and two days before i received a card shuffler which was broken and the box was in very bad condition. i called up boys stuff to explain the situation and spoke to a lady called Melanie, she was polite however not helpful at all. she told me the product was out of stock ( on the site it states that it is in fact in stock) and that i would have to send it back and then i will get my refund. so... hold on a minute... the poker set i wanted that i ordered and payed for via your website was apparently out of stock even though it tells me its still in stock...so you decide to send me a broken card shuffler instead :s that i now have to send back to you in order to get MY money back? because you sent me an item i didnt even ask for? well that makes sense. NOT! i then spoke to the manager who was completely rude name Annette. her customer service skills were atrocious and accused me of lying. DO NOT ORDER FORM THIS SITE! www.boysstuff.co.uk. it is not to be trusted! and i have done my research now and many other people are saying the same as i am, they also say that they go through a lot of hassle to get their money back and even when they do they only get a part of it back. BEWARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered gaming chair 17th Sept payment taken not replying to my emails
Still no chair
I work for NHS this is for my grandson!
What do I do now !
on dealing with boysstuff i find them totally rude my xrocker gaming chair went wrong to be told its the control panel which they said they would email technical to get a replacement sent out i have asked on a number of occassions for confirmation of dispatch of this new part which they wont answer me back dont want to send the chair back because of the risk of not getting a ful refund what sort of company doesnt have aphone number for customer services etc but only deals with emails which is a joke do not buy from this company they are disgusting to deal with was told i have mental issues and that i need help they spoke down to me wouldnt let me have my say all i want is a repacmewnt part surly not asking ofr to much
Bought gaming chair from Boysstuff having seen the excellent reviews they have received on other websites such as trustpilot and review centre. I suspect the unverified comments on this website maybe from people with vested interests? Just be fair!
I purchased a Brazen Spirit 2.1 game chair for my son November for Christmas Dec 2016, it worked for Jan and in Feb stopped powering up. I have tried contacting the customer service number as per the website however when I use this number I am informed that the website number only deals with X-Rocker repairs / replacement, this team have given me another number to contact Boysstuff on direct which is [protected]. The rub is that when I eventually get someone to answer this number they tell me I need a new control panel but then refer me back to the X-Rocker repairs team who then inform me that they cannot order parts for Brazen chairs. The service to date has been totally unacceptable and I have no confidence that Boysstuff have any intention to correct their failed product. I would advise anyone thinking of purchasing from Boysstuff to stay well clear.
I have had the most unpleasant experience I have ever had with this company. In putting up the price of a product I had bookmarked as a Christmas present I was told on the phone by a worker at this company that 'I will charge what I want and in fact, if you aren't willing to pay more, please don't become a customer of mine.' His attitude was borderline abusive when my enquiry was friendly and when I was about to ask for advice on an alternative he hung up the phone.
It sickens me that this company can get away with this type of rude interaction. I would not have a job if I conducted myself the way this representative did. I will never shop there.
I purchased a gaming chair in nov 2013 it was for my son for Christmas when I opened it there was only the chair no screws bolts cable or battery pack I could not fix it together so one disappointed boy I had to deal with when I rang to explain the problem I was told by a rude man he had lots of people saying there Christmas had been ruined so get over it also he said if I kept moaning i would not get the accessories i need for 28 days my son really wanted the chair so I had to bite my tongue when I asked why the chair had been sent out incomplete he said they didn't check them before dispatch but he would contact the manufactures and get the items sent the next day a month later after lots of calls I have asked for my money back I am disgusted with the half product I was sent and the customer service is a joke I am happy to say I got the item some where else cheaper and complete I will never recommend boys stuff and never shop there again.
Got to say this website is absolutely ridiculous. Customer service is DISGUSTING, rude arrogant jumped up customer service staff.
Spoken to like dirt and as far as they are concerned dont need people to buy from them.
Also falsely advertise their stock! !
Avoid lime the plague! !
Riduculous complaint...get a life/new boy friend!
I have purchased many times from www.boysstuff.co.uk. They have a great range of products of good quality and in my experience offer a great customer service. On this occasion I can't see what they've done wrong to deserve such a reactionary response. We must be fair...so easy to get carried away!
The customer ordered a Revolving Poker Rack and was incorrectly sent a card shuffler. The customer requested and paid for our standard delivery postal service (3 – 5 working days) and received the goods two working days after ordering.
We apologised to the customer for the mis-pick in the warehouse. We offered the customer a full refund for all monies she had incurred. The customer was rude and abusive to several members of our customer service team and has not been truthful in her feedback on this site. She made demands which we considered to be unreasonable.
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Overview of BoysStuff complaint handling
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BoysStuff Contacts
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BoysStuff phone numbers+44 167 653 5557+44 167 653 5557Click up if you have successfully reached BoysStuff by calling +44 167 653 5557 phone number 0 0 users reported that they have successfully reached BoysStuff by calling +44 167 653 5557 phone number Click down if you have unsuccessfully reached BoysStuff by calling +44 167 653 5557 phone number 0 0 users reported that they have UNsuccessfully reached BoysStuff by calling +44 167 653 5557 phone number+44 11 8907 0140+44 11 8907 0140Click up if you have successfully reached BoysStuff by calling +44 11 8907 0140 phone number 0 0 users reported that they have successfully reached BoysStuff by calling +44 11 8907 0140 phone number Click down if you have unsuccessfully reached BoysStuff by calling +44 11 8907 0140 phone number 0 0 users reported that they have UNsuccessfully reached BoysStuff by calling +44 11 8907 0140 phone number
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BoysStuff emailscustomercare@boysstuff.co.uk100%Confidence score: 100%Support
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BoysStuff addressUnit A, Lillyhall Industrial Estate, Branthwaite Road, Workington, England, Cumbria, CA144ED, United Kingdom
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BoysStuff social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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