BraceAbility.com
Reviews and Complaints

I recently bought a brace from BraceAbility.com and I have to say, I'm not too impressed. I've only been wearing it for less than a month and already the Dorsiflexion strap ripped off at the top of the boot. I reached out to Vanessa, a customer relations rep, and she asked me to send pictures of the damage. I did as she asked, but I never received a response. I even sent a follow-up email, but still no response. It's frustrating to spend money on a product that doesn't hold up, and even more frustrating when customer service doesn't seem to care.

Honestly, I'm considering just making my own brace out of 2 X 4's and leather straps. At least then I know it won't break on me. It's disappointing because I had high hopes for this brace, but it seems like it's just not worth the money. I wouldn't recommend BraceAbility.com to anyone looking for a reliable brace.

I gotta say, BraceAbility.com ain't all it's cracked up to be. I mean, they give you instructions on how to measure your knee, but if you're in-between sizes, they just tell you to take a wild guess and pick one in-between. And let me tell you, that ain't no good. I got a brace from them and it kept fallin' down my leg, even though I had the straps as tight as possible. And then, to top it all off, they make you pay for the return. What kind of nonsense is that? I wouldn't recommend ordering from them at all. If you absolutely gotta have something from them, check if Amazon has it instead. At least with Amazon, you can return stuff for free.

I had a really bad experience with BraceAbility.com. I ordered a brace from them, but when it arrived, it was five sizes too small! I couldn't believe it. I contacted their customer service and they told me to return it for the correct size. But when I did, they charged me an extra $37 for shipping! That's more than the cost of the brace itself!

After a few days, I received an email from them saying that there was a glitch in their system and that they had refunded my money. But when I checked my account, I only received a partial refund. I was really upset about this and when I contacted them again, they told me that the brace had body odor! I never even tried it on because it was so small!

I felt like I was scammed by this company. I wouldn't recommend anyone to buy anything from them. I even filed a fraud case with the Better Business Bureau. It was a really frustrating experience and I don't want anyone else to go through what I did.

I gotta say, BraceAbility.com is not the best company out there. I got a brace from them for my knee and it was a total waste of money. The brace was brand new, but it didn't do anything to support my knee. Every time I walked for a few minutes, it would slip down to my ankle. I tried adjusting it, but it just wouldn't stay up. And don't even get me started on their customer service. It's like they don't even exist. I tried to get a refund, but they said they wouldn't give me one if I wore the brace for more than 5 seconds. What kind of policy is that? I wouldn't recommend this company to anyone. Stay away from them if you don't want to waste your money.

I bought two braces from BraceAbility.com and I was a little unsure about the size, so I got one of each size. Unfortunately, one of the braces was out of stock, but they didn't tell me and it still said it was in stock on the website. After some back and forth, they finally shipped me the one that was in stock, but it was too big for me. The second one I got was the right size, though.

I tried to return the first one, but they said it was used and worn, which is not true. I only tried it on once and then put it back in the original bag. It's frustrating because they advertise free returns, but then they don't actually accept them.

Overall, I'm not super impressed with BraceAbility.com. The sizing chart was a little confusing, and the fact that they didn't tell me the brace was out of stock was annoying. Plus, the return process was a hassle. I probably won't be shopping there again.

I gotta say, I bought the air walking boot from BraceAbility.com and it was a total bust. The pads and cushioning inside were all folded up and creased, making it super uncomfortable to wear. Plus, this thing was way heavier than any other air boot I've ever used. And don't even get me started on the customer service - those employees were acting all high and mighty, talking down to me like I was some kind of idiot. I ended up returning the boot and only got a partial refund, which was a total waste of my hard-earned cash. Honestly, I regret ever dealing with this company and I'll never make that mistake again. The product was straight-up terrible and the whole experience was a nightmare.

I gotta say, BraceAbility.com is not the best place to get your braces. I ordered a brace from them, and I followed their size chart to the letter. But when I got it, it was like a tent! I couldn't even close it! I was pretty bummed, but I figured it wouldn't be a big deal since they had a pretty simple exchange policy. So I followed the steps and sent it back.

But then, 5 days later, I got an email saying that my exchange was denied! They said that the brace was stained, but I looked at it before I sent it back and there was nothing there! I asked for a copy of the image they took, but they wouldn't give it to me. They wouldn't exchange it, they wouldn't refund me, and they wouldn't even ship the "defective" brace back to me. I think they just wanted to resell it at full price or something.

Honestly, this company is a joke. I wouldn't recommend ordering from them at all.

I recently purchased a brace from BraceAbility.com and unfortunately, I was not happy with the product I received. It appeared to be stretched out and used, which was very disappointing. I tried to return it for a refund, but they refused my return and now they won't communicate with me at all. I even turned them over to the BBB in their area because I believe they are a very bad and deceptive company. Their customer service is horrible and I think they wash used braces and resell them. That's why I believe they don't want to return them back to you after refusing your refund request. So, I would advise all buyers to beware of this very bad company!

When I contacted BraceAbility.com about my issue, they wrote back to me and now they won't communicate with me anymore. They claimed that the item was visibly used or worn, beyond just trying on the brace. This could include scuffs or dirt marks, pet hair, body dander, etc. They also said that they clean all of the products when they're returned, and if their standard cleaning procedures cannot return the item to "like new" condition, it will be denied. But, I never wore that brace, just tried it on! So, I don't understand why they would clean it if it was never used.

Overall, I had a very bad experience with BraceAbility.com and I would not recommend them to anyone. Their customer service is terrible and they seem to be very deceptive in their practices. So, if you're looking for a brace, I would suggest looking elsewhere.

I bought a back brace from BraceAbility.com, but it didn't work out for me. The brace was too big and didn't offer the support I needed. I put it back in the packaging it came in and called the company. They offered to send me a return mailing label for $8.00, but I didn't have a printer set up at the time, so my son-in-law took it to the post office and shipped it back for me.

After waiting for 18 days without hearing anything, I decided to call the company to see what was going on. They told me that I had returned the brace dirty and with hair on it, and that they wouldn't be giving me a refund. I was shocked because I had only tried the brace on for about 30 seconds and it was definitely not dirty. I don't have any pets, and my hair is always pulled up, so I have no idea where they got the idea that there was hair on the brace.

I think they must have taken something round, like a saltshaker, dipped it in dirt, and made a mark on the back of the brace. Then they swiped a finger across it to make it look like it was dirty. I was really upset about this, so I decided to file a dispute with my credit card company and with the Better Business Bureau. I also posted about my experience on my Facebook page and on my blog.

Overall, I was really disappointed with my experience with BraceAbility.com. The back brace didn't work for me, and the customer service was terrible. I wouldn't recommend this company to anyone.

I gotta say, I was pretty unsure when I ordered the pelvic floor brace from Braceability.com about half a year ago. I've been rockin' a pessary for a couple years now to help with my vaginal prolapse (which my doc rates as a stage III, yikes) and my rectal prolapse (stage II, double yikes). These prolapses were really crampin' my style, so I figured I'd give the brace a shot.

When the brace arrived, I was right on the edge between two sizes and I ended up pickin' the smaller one. Turns out, it was too small. But no worries, I just sent it back and asked for the bigger size. Braceability was super quick about sendin' me the new one and takin' the return, no fuss at all.

And let me tell ya, this brace is workin' wonders for me! I can't believe how much of a difference it's made in my daily life. I'm out there doin' my landscaping and gardening like a champ, and I'm even able to lift those 50lb honey supers again (I'm a beekeeper, don't ya know). And all this at 61 years young!

I gotta admit, Braceability proved me wrong. I was the biggest skeptic out there, but they really came through for me. I'm so happy I gave 'em a shot. Thanks, Braceability!

-Diane

I recently ordered a brace from BraceAbility.com and let me tell you, it was a bit of a rollercoaster ride. First off, the website was easy enough to navigate and find what I needed. But when it came time to place my order, things got a little wonky. The checkout process was a bit confusing and I had to double-check a few times to make sure I was getting the right size and style.

After I finally placed my order, I waited and waited for my brace to arrive. It took longer than I expected and I was starting to get worried. But eventually, it showed up on my doorstep and I was relieved.

Unfortunately, when I opened the package, I realized that the brace was the wrong size. I was pretty frustrated at this point, but I decided to give BraceAbility.com the benefit of the doubt and reach out to their customer service team.

To my surprise, they were actually really helpful! They apologized for the mistake and sent me a new brace in the correct size right away. I was impressed with how quickly they resolved the issue and I appreciated their willingness to make things right.

Overall, I would say that BraceAbility.com is a decent place to order braces from. Just be prepared for a few bumps in the road along the way. But if you do run into any issues, their customer service team is there to help you out.

So, I was looking for a brace and I found BraceAbility.com. I ordered one and I thought I got the right size because I followed their size chart. I even read some reviews and they said that the brace runs big, so I ordered a size smaller. But when I got it, it was way too big! I mean, it was HUGE! There's no way I can use it. So, I contacted them and they said I have to pay to return it. I mean, come on! It's not my fault that their size chart is wrong! And now, they won't even talk to me. I'm so disappointed. I'm never going to order from them again.