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Brach's Complaints 601

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D
10:49 am EDT

Brach's Mellowcreme pumpkins

I opened the bag and poured it in bowl there was a large chunk of hard white glob that is not edible.
Very scary one thing when it's stale but something else when it's something other than food.

Desired outcome: Refund and something to make me want to take risk again when buying your product.

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10:52 am EST
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Brach's Candy Corn

I purchased a large bag of 80 individually wrapped mini bags of candy corn for Halloween Trick or Treaters on 10/30/21 at Caraluzzis Grocery Store at 920 Danbury Road Wilton, CT 06897. There were a few mini bags that were sealed but had no candy corn in them which left me short for trick or treaters.

Carrie Shea
[protected]@gmail.com
39 Salem Road
Weston, CT 06883

Desired outcome: Refund

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6:45 pm EDT

Brach's Brach's Bridge MIx

I have loved Brach's Bridge Mix for over 50 years. Great with popcorn when playing cards! I still like it but won't be buying it anymore. Basically, all it is is milk chocolate covered peanuts and I throw those away anyway. I also throw away the malted milk balls. So I am not left with much. I will substitute it with Russell Stover's dark chocolate assortment. Much better value for the money. It would be nice to order a custom assortment in bulk rather that get a whole bunch of peanuts for "peanuts."

Desired outcome: I would love to return all those darn peanuts and get some of the other options available!

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12:27 pm EST
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Brach's Maple Nut Goodies

Maple Nut Goodies used to be a Road trip favorite, chewy and yummy. They should renamed Maple Jaw Breakers. Please go back to the old recipe, I miss my old friend 😢

Desired outcome: Original recipe please

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2:19 pm EDT
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Brach's Candy corn

There was a time that Brach's was a Premier candy company. With high-quality candy that was consistent in shape and color and quality. I have been making Halloween pumpkin cookies for my kids for the last 30 years and using Brocks candy corn as the eyes and nose for the cookies. This year the package was vacuum sealed, So there was no movement of the candy inside the package yet all the candies were stuck together broken and misshapen and the classic yellow orange white was a rarity rather than the quality consistency.
[protected]@comcast.net

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Dr.Mommca
US
Sep 24, 2022 6:55 pm EDT

Brach's Autumn Mix has been my very favorite candy for the fall season. So, this year when it came out, I was very excited. I opened my first bag and, to my disappointment, it was only the candy corn and pumpkins! No cats, witches, or moons! I hope it was an oversight that they were not in the candy I purchased. Why are they not in the Autumn Mix this year? Please resume their inclusion!

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8:14 pm EDT

Brach's Candy Corn (4 lbs 2oz bag)

Purchased the 4 lbs 2oz bag of Brachs Candy Corn from Sam's Club in Lady Lake, Florida. Unlike last year, we were very disappointed with the Candy. Candy corn is a family favorite for years and the bag we purchased was disappointing. First, the Candy Corn was mostly in small pieces, not whole with the 3 colors. Some were in crumb like pieces. The when we tried them, they tasted stale. We are very dissatisfied with the bag we purchased and Sam's Club will not take back the open Candy. I am hoping you can rectify this issue because we always bought Brachs Candy Corn for years for the taste and reputation.

Thank you,
Chris Caruso
[protected].

Desired outcome: Replacement

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8:22 pm EDT

Brach's Branch’s autumn mix

This bag of candy corn mix was old and the date on them was from 2019. The bag tasted old and weird, I had no pumpkins in my bag and I didn't get what I paid for . I paid $2 for this bag of candy and didn't get my moneys worth. The candy is usually good but today the candy was just old and discussing. If you could contact me at +[protected] or email me at [protected]@gmail.com

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4:44 pm EDT

Brach's 20 oz classic candy corn

This is one of our favorite seasonal candies. But we bought a 20oz bag and it just doesn't taste or smell right. The smell is an "old" smell and the taste is like a chemical. I'm not sure what is wrong with it, but definitely not the good taste that we have experienced before. I'm not sure the store will take it back so I was wondering what to do? Would you like to have us mail it back to you so that you can analyze it? Please let me know.
Number next to best by Jan/2022 is 1022VRX1133

Desired outcome: replace?

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3:08 pm EDT
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Brach's Maple but Goodies/ bad nuts

I bought my maples nut Goodies at Menards in Champaign Illinois yesterday. September 26th 2021. Every fall we get them more often out of tradition. The bag has an expiration date of05/24/2022. My two daughters, and myself also my granddaughter where eating them and found that one would taste good then one would taste like old nuts. I have always enjoyed your products and they are one of my favorites. I only ask for a new bag of The Maple nutGoodies
As a refund.
The number on the bag is 1H24BB183 and it is a 20oz. Bag

Desired outcome: Replace the 20 ounce bag of maple nut goodies that had bad nuts.

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3:05 pm EST

Brach's I have looked in stores and on line, why can't I find the Bridge Mix?

Why can I no longer find Brachs Bridge Mix? I have even tried to find online, still can't? Have you stopped making the Bridge Mix?

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7:42 pm EDT

Brach's Brach's Bridge Mix

On September 9th I bought a bag of your delicious Bridge Mix of Milk chocolate and dark chocolate. I was looking forward to your dark chocolate because I am lactose. I can have your dark chocolate and I am fine but not milk chocolate. I was very disappointed cause I got about 10 pieces out of the whole bag. I just wanted you to know so this don't happen anymore. I have ate your chocolate for years because it's the best. Thank you Cathey Bowers @ [protected]@gmail.com.

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8:59 am EDT
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Brach's Harvest corn

The candy is hard and too hard to chew. It is like chewing on a peace of rock candy. Usually it nice and soft when you chew it, but not this time. We usually enjoy Brach's candy. My wife loves the caramel corn every year.

Desired outcome: replacement

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Update by Dayne Cote
Sep 06, 2021 3:59 pm EDT

You should be more careful on the freahness of your product.

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11:14 am EDT

Brach's Maple nut goodies

I purchased a bag of maple nut goodies from Walmart.com, I have been eating them for years I worked at Brachs in Davenport Iowa for 17 yrs. I know they are striving for deliciousness and up until now I've had no complaints! But I must say I was extremely disappointed in this bag, The candy was so hard I could not eat them. I really expected a nice chewy middle but the peanuts tasted stale and the toffee made it too hard to chew. I would be happy with some maple nut goodies like I remember and loved so much. Thank you so much. Carol Philbrick

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12:33 pm EDT

Brach's Milk maid Royals

I purchased a 23 ounce bag of mixed Milk Maid Royals so looking forward to the raspberry. There was not one raspberry in the whole bag. Don't get me wrong, the the rest were delicious and super fresh, but I just wanted raspberry. And I had bragged it up to my son and so we were both looking forward to finding one and no luck...not even one in 100 pieces!😪😏 I understand "assortment may vary" but not ONE raspberry?!?! Where is quality control? Six flavors, 100 pieces...simple math..16 of each flavor, there should be a minimum of at least 12 of each flavor to allow for error, but not ONE raspberry?!? Oh, and product of Mexico, what happened to USA? 😪 Thanks for listening.

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5:57 pm EDT

Brach's Sugar free gummy bears. 35% fewer calories

It says it guarantees freshness but the pack I purchased was not fresh. The gummies were slimy also stuck together.

My daughter's visited Walgreen's and purchased this snack for me because it was sugar free. Once they got home I immediately opened them and noticed it was very wet in the inside and the taste tasted very unpleasant. This is not my first time eating these which at all times in satisfied besides this time.

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2:43 pm EDT

Brach's Brach's party time mix assorted hard candy 32 oz.

I have been buying this bag of assorted hard candy for months. The last bag I bought had plenty of the peppermint and spearmint mints. It had about 15 cinnamon mints and that's it. It had no other flavors. I was very disappointed. I share this candy with my friends in my office. I would like a refund please. My email address is [protected]@windstream.net

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7:43 am EDT
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Brach's Brachs Maple Nut Goodies

They Were Stale And To Hard To Eat Date 3/22/2022 Need To Left You Know Very Dissapointed! Rhonda Hess 336 S 12th Apt H Quincy Illinois 62301 Would Like To Be Refunded Or Coupon To Try Again Please Thank You

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6:33 am EDT

Brach's Maple Nut Goodies

What the hell did you do to the Maple Nut Goodies?! It's wrong! Ther were my favorite treat for 50 years!

Desired outcome: Change back to the original formula!

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1:02 pm EDT

Brach's Beach’s Maple Nut Goodies 4 oz

I opened a bag of maple nut goodies with an expiration date of 12/04/21 and they are hard as a rock and stale.. forgot where I bought them, had them for a couple of weeks sitting on kitchen counter. Not asking for anything, just saw this freshness guaranteed and had to say something. This is my favorite candy and I have never experienced this before… 72 now, been eating it fir a long time

Desired outcome: Just fyi

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7:05 pm EDT
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Brach's Maple nut goodies

I have eaten this maple nut candy all my life and enjoyed it all but the last 20oz. bag that I bought from cracker barrel was so hard and stale that I threw it in the trash. If you are the company that I think you are I am sure that you will want to make this wrong be fixed. All I won't is a new 20oz. bag of maple nut goodies that I can eat and enjoy.

Desired outcome: No hard feelings. I can live with what ever you decide to do

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About Brach's

Screenshot Brach's
Brach's specializes in confectionery products, offering a variety of candies including seasonal treats, chocolate assortments, and sugar-free options. They cater to diverse tastes with classic flavors and new creations, providing sweets for holidays and everyday snacking.
How to file a complaint about Brach's?

### Guide on Filing a Complaint Against Brach's on www.brachs.com

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- Summarize the main issue you have with Brach's in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Brach's. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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Ensure you follow these steps carefully to effectively file a complaint against Brach's on www.brachs.com.

Overview of Brach's complaint handling

Brach's reviews first appeared on Complaints Board on Sep 14, 2014. The latest review Milk Maid Caramels 10 oz - 3 bags was posted on Jan 1, 2024. Brach's has an average consumer rating of 1 stars from 601 reviews. Brach's has resolved 0 complaints.
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  1. Brach's Contacts

  2. Brach's phone numbers
    +1 (800) 323-1768
    +1 (800) 323-1768
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    +1 (708) 366-0500
    +1 (708) 366-0500
    Click up if you have successfully reached Brach's by calling +1 (708) 366-0500 phone number 0 0 users reported that they have successfully reached Brach's by calling +1 (708) 366-0500 phone number Click down if you have unsuccessfully reached Brach's by calling +1 (708) 366-0500 phone number 0 0 users reported that they have UNsuccessfully reached Brach's by calling +1 (708) 366-0500 phone number
  3. Brach's emails
  4. Brach's address
    1 Tower Lane № 2700, Oakbrook Terrace, Illinois, 60181, United States
  5. Brach's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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