Brach's
Reviews and Complaints

So you sell bags of all black jelly beans. I hate the black ones I got a 14.5 oz of classic jelly bird eggs and there are 27 black ones. I throw them away. Can I buy a bag with no black ones? I bought 3 bags so I'm sure the other two will have close to that. I would even settle for a bag of all red or all yellow but I'm wasting money and you only get them once a year. I don't know anyone that wants them. Thanks

I purchased 2 bags of the Malted Milk Pastel Fieta eggs. I just happened to count the eggs in separate plastic containers one for me one for my husband. There was 19 eggs in one bag and 21 in the other. I started looking at the calories on the bag wondering how many calories I ate. I noticed the serving size and the amount of serving in the bag. Nothing added up, according to your bag there should have been 30 eggs in the bag. Also the eggs have changed. Sorry to say the candy isn't as good as it use to be. The outer shell isn't as thick and the chocolate isn't as tasty as it was in years past. I purchased this product on 03/20/2020 at Walgreens. This candy isn't a cheap candy to buy and I was really disappointed.

Missleading labelling on the bag. Label states there are six servings in bag. Each serving consists of five pieces. This means the bag should contain approximately 30 pieces. Imagine my surprise when I counted only 16 pieces. So far, of the three bags I have purchased, the piece count has been half of what is advertized.

Items purchased Wahlgreens in Vienna VA on 3/10.

Resolution, send me three more bags of the HALF count products so it can equal what you advertize.

I have purchased 3 bags of your Easter eggs. Which, are very good, but none of the bags had red eggs. One bag had all yellow eggs, don't they put equal amount of different color eggs in each bags? This was very disappointing! I must say, I don't know what Brach's did with the taste to some of . It doesn't taste as good as it use to in the past years. Just asking!

What are we suppose to put as a category, it doesn't make sense what is the purpose?

What have you done? The new recipe for the conversation hearts is the worse. Chalky - too sweet not the right texture. What is wrong there? Whomever thought it was ok to just change the formula needs to be fired. These new candies are disgusting. I have driven to every cvs, target, grocery and walmart to see if they have any of the "old" hearts. I have found some in the smaller single servings and bought all that I could.

It's bad enough that you have ruined the jelly beans but we need to bring back the original recipe for candy hearts that are not hard, crunchy and taste like the color they represent.

Who do I need to contact?

I bought a couple of large bags of this candy and I was greatly displeased that you have changed the flavor. What happen to the mint, clove and original flavors? This fruity stuff is the worst that I have ever tasted. I wait patiently for Valentine's season to come so I can load up on these candies and didn't notice the change until after I had gotten home and put a handful in my mouth. Like I indicated these are terrible and I had to spit them out. If you are changing the flavor at least give your customers the option of choosing what we like. Is it impossible to create two different flavors for the season? I went to 3 different stores trying to find the original hearts but it looks like you didn't make any this year. What a shame!
Susan in Arizona

Recently I went to purchase some of your candy conversation hearts this year and noticed that there were some that had a new look. They had sayings on both sides and sharp corners. I also noticed that there weren't many of the flavors inside the bag that you are known for. The taste was too sweet and they all tasted the same. What happened to the orginial ones that came in small and large hearts that actually tasted like the colors that they represented? Bring them back and they were no pleasant to eat. These other ones taste like I could have made them myself out of food coloring and sugar.

I purchased these candies february 2020 and these are the worst candies I have ever tasted. How disappointing, in the past I have enjoyed this candy since I was a little girl and now you've clearly changed the recipe. Please change it back next year and call them original recipe so everyone knows.

I bought 2 bags of the conversation hearts today and they are so hard you can't eat them... I have been buying the hearts for over 60 years and i'm not happy with what you have done to them... I thing you should return my money. I will never buy them again until you fix the recipe of the old candy.
I will not give these to my family, they are too hard...

What have you done to my favorite candy conversation hearts. You have changed the recipe. It is not the same, hard as a brick, does not even taste the same
I expected better quality than this. I can't eat these things. I had my heart set on getting 2 or 3 bags this year. But what a big disappointment. Can I even trust Brach's candy anymore? Yuck!

I bought 2 large bags of conversation hearts for my daughters. They are horrible, disgusting, gross, not edible...they are nasty! Why did you change the recipe that people have looked forward to for decades? They were my girls favorite part of Valentine's Day. What a disappointment. I will not be purchasing Brach's anymore for fear you have changed recipes.

Package reads Tiny Conversation Hearts Candy, Banana, Orange, Grape, cherry and Lemon. Which led me to believe these were the flavors that I would find inside. NOT TRUE! All hearts have the same bland sweet flavor and the candy is hard like eating a jawbreaker. This is not what I have come to expect from Brach's Candy and certainly not what I expected from their candy hearts. It is simply a poor product with an even worse package layout. It is almost to the point of false advertising with the flavor listing. I'm saden to see such a trusted company walking so closely to the edge of dignity and honesty.

In this candies ingrediants label on the package their are not any cinnamon or cinnamon flavoring listed on this package or any of the other packages I have bought: why?
Also why does this products name (brachs americas candy maker) clearly state on the back of this package (product of mexico) distrbuted by ferrara candy company out of oakbrook terrace, il 60181?
It seems to me that this is a clear case of false advertisment.

Last year I had heard that Brach's was going to discontinue making the conversation hearts for Valentine's Day. I was really disappointed, so when I saw they had the conversation hearts out this year, I was quite surprised and excited. I bought a bag of them, and am very disappointed. I will not buy another bag. Why did you change them from the original conversation hearts that were like the Necco candies? These conversation hearts are not the same! I am extremely disappointed. I wish you would re-consider and bring back the good original tiny conversation hearts. These new ones are more along the lines of the sweetarts. I do like sweetarts, just not for my conversation hearts.

I bought a pack of 12 green apple canes, and I went to give them to some of my friends, when I opened the box there was a candy cane that was half the size. I would very much appreciate it if I get a response on why this situation happened, because I now have to go back the store and get a new pack of candy canes I hope no one else has to go through this situation.

Sent from my iPhone

Begin forwarded message:

From: jennifer white
Date: January 28, 2020 at 11:36:58 AM EST
To: webservices@ferrarausa.com
Subject: Brach's Tiny Conversation Hearts
This email bounced back as return to sender...
I am a concerned consumer wondering WHY you would change a product like Brach's Tiny Conversation Hearts that everyone has loved for years? Not only my corporate business, but my large family, extended family and friends are disgusted with your decision to change a classic candy! We will not be purchasing in the huge bulk amounts as we always do for my business, family and friends. I am not sure why change of ownership entitles you to change the formula that works, that sells, that is loved! Have you ever heard the saying, "if it ain't broke, don't fix it!" I'm not sure who sat around a board room table and thought this would be a good idea for anyone involved! You do realize your sales will plummet, don't you? I can't wait to see the fiscal reports for your company surrounding this product in 2020-it should be laughable! I just wanted to let you know that just the people in my circle alone will be abandoning your company based on this terrible decision-the ridiculous amount money you will lose from my sphere of influence alone will be quite detrimental to your Valentine's sales! It's a shame-your company used to be a respectable one-but selling out will definitely affect your bottom line-I promise you that! I'm extremely disappointed and probably will never shop Brach's again for any holiday simply out of principle!

-Jennifer White

Sent from my iPhone

Today I bought my first bag of Brach's conversation hearts for the season. I am so disappointed! The hearts are hard as a rock and barely edible and have no flavor whatsoever. Why did you change these? I have bought them for decades and always look forward to a few bags at Valentine's. Another problem that I see with them is if a small child should eat one and shallows it they would choak-to-death. You can't even suck on them to help soften.

Hope you change this before next year. These are going in the garbage. I will not be buying my multiple bags like I usually do.

Janice W. Hooper

Why would you mess up a winning formula and package it in the same bag as the old conversation hearts? Bought two bags for $3.00 at local Publix and found them too hard to eat and totally disappointing. Afraid the grandchildren will break their teeth so in the trash they go along with my confidence in your products. At the very least they should read "hard candy" and the bag should not resemble the bag of the nice soft hearts you used to produce.

I have been purchasing conversation hearts for over 30 years. I recently purchased a bag, only to find out they are not the same ones I have always bought.They were aweful! They tasted like sweetarts. I have tried Walmart, Walgreens, Weis, CVS and Target. They only sell the GOOD ones in small individual boxes. If you still make the good ones please let me know where to buy them.I love the old ones and don't understand why you would change them!

This new bag my wife brought home from Hyvee Grocery store is hard as a rock and has hardly any flavor at all. It's terrible. It has best by end Mar 2021 on it, [protected], 05:44 on the bag, near the freshness guarantee. Guarantee your satisfaction or we will replace this product. I have eaten candy hearts since I was a little kid and can't believe this bag.