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Brach's Complaints 601

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7:03 am EDT

Brach's stale and smelly candies

I recently went to the shop of Brachs Candy Company. I bought two packs of candies from them, but when I opened mine, I felt strange and unpleasant smell. I threw it out, but the second pack I gave to my friend. She told me that the same stale smell was in her pack and she told that the taste was also very strange. Be careful if you buy their candies and post comments about your experience.

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John Roubal
US
Mar 01, 2020 5:19 am EST

whose idea was this anyway? the flavor is unrecognizable, it's like chewing on rocks. bring back the old ones. we loved those. also, the bigger ones with scallop edges were the best. soft and delicious. you can't give these to kids, they would choke on them...why did you change them, a big mistake.. i have to throw these out, they are not edible.

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Sherrera
US
Feb 29, 2020 8:48 pm EST

I bought this product because it caught my attention as to the advertising on the packaging but when I opened it to taste it I was very unsatisfied with the taste i tossed it in the garbage it didn't have caramel or the taste of it and I didn't taste any Sea Salt as it stated it basically tasted like plain milk chocolate it was a waste of my money

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Anne Hoskins
US
Feb 11, 2020 10:55 am EST

I bought a 30 oz bag at Krogers. When looking at them they appeared to be different, with a border. After much debate with myself I bought a bag. Since they are only available once a year. What a mistake. Will have to throw out the whole bag to get the old style. They have no flavor, hard as rocks.

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Tina M Willis
US
Jan 20, 2020 12:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just purchased 3 bags of Tiny conversation Hearts Candy Banana, orange, Grape, Cherry and lemon.
This candy taste terrible like pure sugar. None of them taste like they are suppose too. I am dissatified what shound I do.

3 14oz bags 3.99 ea

willisrtc17@yahoo.com [protected]

I will happily return them if you provide postage

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GailHeffley
US
Jan 21, 2020 1:44 am EST

They are old got at Dollar General on January 13 2020 I buy these every year they don't taste like they use too.the cinnamon is weak .

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Dale Doback
US
Dec 28, 2019 4:14 pm EST

Bag was supposed to have laffy taffy, trolli sour brite eggs, lemonheads, and sweetarts original but had no sweetarts.

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Katwv
US
Nov 17, 2019 3:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sorry to say this new recipe is disgusting! Everything that was good about the original recipe is missing. To make matters worse you spend money thinking you are getting maple nut goodies and you get a bag of maple nut awful. False advertising I say.

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Jesse1234
US
Nov 13, 2019 9:59 am EST

Raisins are hard to chew with good teeth

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Trisha Girl
US
Oct 26, 2019 9:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The bag of candy corn was purchased at Walmart. The bag has a 04/20/20 date on it. The corn is as hard as a rock! We cannot eat this! Brach's is usually the best...what happened to this? It is far from fresh! I always tell my husband to buy Brach's when he is buying candy because it is the best. In fact, we have never had any that has been bad.

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Helen Atenza
US
Oct 26, 2019 10:25 pm EDT

10/16/2019 I purchased a bag of Milk Chocolate peanut clusters at hobby lobby in Redlands, Ca and they tasted old and stalled. Very disappointed. Experation date is 10/30/19
Please refund my money or send me a replacement bag.
Helen Atenza
Ladydriver0506@hotmail.com

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About Brach's

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Brach's specializes in confectionery products, offering a variety of candies including seasonal treats, chocolate assortments, and sugar-free options. They cater to diverse tastes with classic flavors and new creations, providing sweets for holidays and everyday snacking.
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Overview of Brach's complaint handling

Brach's reviews first appeared on Complaints Board on Sep 14, 2014. The latest review Milk Maid Caramels 10 oz - 3 bags was posted on Jan 1, 2024. Brach's has an average consumer rating of 1 stars from 601 reviews. Brach's has resolved 0 complaints.
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  1. Brach's Contacts

  2. Brach's phone numbers
    +1 (800) 323-1768
    +1 (800) 323-1768
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    +1 (708) 366-0500
    +1 (708) 366-0500
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  3. Brach's emails
  4. Brach's address
    1 Tower Lane № 2700, Oakbrook Terrace, Illinois, 60181, United States
  5. Brach's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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