BrandsMart USA
Reviews and Complaints

I purchased a sofa salerno leather with a reclining chair 12/31/18. It was put on my receipt that I was going to have them delivered on th 01/12/19 by carlos Hernandez. He didn't mention to us that they didn't have them in stock. When I called several times and went there to speak to one of the managers, he told me that the store will received the by mid January, then he called back to say it's gonna be the end of February and until today I never received a call neither the manager wants to talk to me when I call. I need my item Asap or give me my refund cash.

Hi Pat Brandsmart customer service department to come to my home on several different occasions due to the fact my washer is it putting out enough water dish service technician who came to my home said that he would change part still to know you advil washer still isn't working I've reached out to many top notches such as Bobby Johnson and was refused by Mr Micheal Perlman secretary Maria Ramirez to allow me to speak with Mr Perlman I then told her that after 5 time and 3 phone you are refusing me to speak to him she then put me back n Que to get operator again in which this time I was told that MR Perlman doesn't have an email I must reach out to him through customer_relation BM1 Brandsmart .con

I just bought and very carefully setup and turned on. It has a area along the bottom that has a constitant bright white area of contrast and flares badly when touched and at random times. I've tried to adjust all settings. I've tried to let it warm up. The area only looks to be the bottom but when it has its random flares the bright areas shoots the the top mid area of the screen preventing almost all visuals from perfect view.

We purchased a refrigerator from you guys with extended Warranty from you 5 years ago. When they delivered the unit it had a dent in the door and did not fit properly in the space we had. We had you guys take it back and drove over there separately and paid a $1200 difference to a new LG door in door, the unit went out and we scheduled service through you guys 3 times and the technician never called and never showed up. The first time this happened I called you guys and you said you didn't even have an extended warranty claim filed even though I had the name of the company coming and the date and time written on a sheet of paper. In a separate incident, I ended up repairing a washing machine out of my own pocket because the same exact thing happened. An LG washing machine. I don't understand if your extended warranty is just a scam or what but I am beginning to feel that way. I would appreciate a call back. Nobody ever called asking how the repair went or if they even showed up. My name is Lee K Partiss or my wife's name is Tamera Partiss. The address delivered to was 229 N Mill Rd NW, Atlanta, Ga. 30328 my phone number is [protected]. I would greatly appreciate a call back. If this doesn't get straightened out I will not only buy anything from you guys again, I will file complaints with everybody I have to. We bought the quite expensive extended warranties on everything we have ever bought from your N Atlanta store off I-85 and 285. Please call [protected]

Purchased new refrigerator from store. Broke 10 months later in June 2018. Store stated they will replace item in 4-6 weeks. After 6 weeks from not hearing from the store I called several times to confirm. Contacted the manager who did not answer nor return my calls. Manager Jean Monde avoided me. Went to store spoke with representative who stated there is no report/history of order purchased with no delivery date. Placed new order in August for same refrigerator - Special order (4-6 weeks for delivery). On September 10 called Manager Monde who was extremely rude, disrespectful, unprofessional who stated did not recall our previous conversation/agreement stating there was no history in the system. After remaining on hold for over 1 hour finally Manager stated he will send me refrigerator previously ordered in 3 days. On September 13 a different model refrigerator was delivered. I returned the refrigerator the same day since I was unaware that the unit has been changed without my authorization or agreement. I called the store and asked to speak with rep/Manager. However, I was placed on hold and was never attended. On September 25 I went to store spoke with rep (in Spanish) who was unable to assist and requested to speak with the Manager. The rep proceeded to get the Manager who discussed my case in English unaware that I myself speak English. Manager was discussing with the rep clearly and openly in English how this is not his problem, how he is irritated, fed up with the issue of the refrigerator and was not going to continue to deal with me. The rep referred me to Customer Service. Spoke with Customer Service who stated they were unable to assist, but was going to contact Jean Monde once again for further assistance. Jean Monde never came. Customer Service called another Manager who agreed to pick-up my broken refrigerator on Thursday (9/27/18) to process my refund/store credit which would take an additional several weeks. I have yet to hear from the store to confirm pick-up.

That's the name of the company that provide insurance for Brandsmart purchased appliances, at least in Miami
Purchased a refrigerator, purchase 5 years warranty. Under the factory warranty a tech from Flamingo Appliances Services, servicing Whirpool equipment came twice to fix the refrigerator. A year after it has problems again and its impossible to file a claim with Myprotectionplan360. they said sent a ticket to the same company (Flamingo) but Flamingo said has never received a ticket to send a tech. This is so outrageous that I have started advising people not to buy at Brandmart. I have already gave up with them however will never set foot again on any of their stores.
Go buy at Best Buy, Walmart, Sears, Kmart or whatever, chances are you will have a better luck if securing an appliance

I called [protected] after my GE microwave broke 2 weeks ago, they gave me ticket # 4908537 and I have already called 3 times but nobody has called me yet to replace the microwave. I purchased it on 02/12/2017 with a 2 year warranty.
How long do I have to wait to get the microwave fixed or replaced?
Receipt [protected] 2/12/2017
Client REBOLLAR CARLOS F
Phone [protected]

En marzo de este mismo año, es decir hace exactamente 4 meses y en mala hora, compré mi juego de sala en la tienda ubicada en 16051 s dixie hwy, miami, fl 33157, desde entonces empezo nuestra odisea, dichos muebles en menos de un mes se rompieron, (unos muebles que según ellos, los de la tienda,) eran de muy buena calidad y totalmente de metal en su interior"total y rotunda mentira" los muebles estan hechos de madera y mala, ya estan rendidos, y aclaro que apenas estamos en la casa, su uso es bastante poco y ya parecen muebles viejos, cansados de dirigirnos a brandsmart lo único que hemos recibido es excusas y peloteo, son unos falta de respeto con los consumidores, no tienen ética, y se han burlado de nosotros en nuestra cara.. Aclaro que pagué una garantía por 5 años... Si fuera el único lugar del mundo donde vendieran muebles preferiría sentarme en el piso... Sigo esperando que se dignen en resolver el problema! Le doy una estrella porque no deja no poner nada pero estrella no tienen ninguna

In march of this year, that is exactly 4 months ago and in bad time, I bought my living room set at the store located at 16051 s dixie hwy, miami, fl 33157, since then our odyssey started, said furniture in less than a month broke, (some furniture that according to them, those of the store,) were of very good quality and totally metal inside "total and rotunda lie" the furniture is made of wood and bad, they are already yielded, and I clarify that we are hardly in the house, its use is very little and they already look like old furniture, tired of going to brandsmart, the only thing we have received is excuses and rackets, they are disrespectful to consumers, they have no ethics, and they have mocked of us in our face.. I clarify that I paid a guarantee for 5 years... If it were the only place in the world where they would sell furniture I would prefer to sit on the floor... I still hope that they deign to solve the problem!

On June 5, 2018, I went to the Brandsmart Store located at 751 Executive Center Dr, West Palm Beach, FL 33401 with my family looking for a Bluetooth speaker. After looking at a several speakers I found the specific item I was looking for. I saw a J50 Portable Bluetooth Speaker with LED lights, marked at $69.88.
I proceeded to check out, but I was notified the item was marked at $99.88. I walked over the specific place where I got the speaker from and compared the price tag versus the item and confirmed the price tag was in fact for the J50 Portable Bluetooth Speaker with LED lights. In order to make it easier at check out, I took the price tag and the actual item (Speaker) with me. I also took several photographs of the item and the price tag to avoid any confusion.
Upon attempting to check out the employee very kindly and politely indicated the item was marked at $99.88, but she spoke with the Cashier's manager and asked him to help her honor the price on the price tag. The manager, a tall, bald, black male, immediately looked at the price tag and the speaker. After confirming the price, he asked me where did I get the speaker from? I pointed out the area where I retrieved the speaker from. The manager told the employees to check the area to verify if "what I was saying was the truth".
Of course, at this time I expressed my frustration since I had provided the price tag confirming the price with a description of the same item and said I no longer wanted the item, while I was also placing another item I was buying on top of the speaker box. As the item I put on top of the speaker box bounced off the box a few inches, the manager accused me of throwing the item (a small box, containing an iPhone charger (at the cashier). It must be noted the box where I put the small charger box, was approximately 5 feet away from the cashier and did not even near hit anyone.

As the manager raised his voice at me all of the customer standing in line and inside the store started looking at me and of course that made me feel uncomfortable. The manager continued screaming as loud as he could and I defended myself by screaming back at him. I only said "I never threw any item at you or the cashier or him". The manager continued his aggressive behavior and I told him to "keep the item" as I was walking out of the store. The manager attempted to stop me, while walking next to me and telling me "he did not want to see me back in his store".

I told him at that point I just wanted to leave the store and needed his name so I could report his violent, racist and aggressive behavior. He continued walking next to me, holding his radio and asking me for my name to ensure I would not return to the store. He refused to provide me with his name.
I told him I did not want to buy from that store ever again and he asked me if I was trying to intimidate him. He then verbally instructed me to stay in the store until the police arrive, I told him I did not violate any laws and he could not held me against my will. He then continued screaming while standing in front of me.

This manager is approximately 6'3" tall and he made me feel intimidated and scared at that time. He finally let me leave and I was walking out he told me not to return to his store. I told him he was "pathetic", he asked me: "What did you say"?, while storming out of the store with his fists clenched. At that point I was extremely scared and I stood in front of a surveillance camera so the incident was captured by the surveillance cameras while he was punching me, if that would have been the case. He then told me that if wanted I could come back at 8:00 PM since he would be off duty and we could fix the problem in the parking lot.

I know Brandsmart USA prides in hiring qualified individuals with excellent customer service skills. I am sure this is not an isolated incident with that "Manager" and I am sure you will handle this complaint in a professional manner.

Problem with KitchenAid dishwasher purchase roughly three years ago with warranty and extended 5 year warranty How on Earth does this company have an A+ rating? I've been back and forth with this company for my refrigerator until they finally bought me a new one but still, one of the repairmen left my freezer open and damaged my floor and they wouldn't fix it. Now I've been having problems with my dishwasher since nov 2017. they've been out here more than six times to fix it and it's still broken never call me back half the time repairman that does not show up or call my floor has water damage, never called me back on it and my dishwasher still doesn't work. I keep taking days off for work and today serviceman again no call finally BrandsMart call me after I call them and he's a no-show.

Your Desired Resolution:

Receipt #[protected]
My name is roberta chapman
Delivery date 12/29/17
Delivery man broke a part that connects all the electrical wires but told us that the problem was our electrical line & we needed higher voltage than what we had — we had an electrician come in & he said there was nothing wrong with the line for the machine but that the man broke the part we needed for the machine to run — on 1/2/18 another man came in & said we needed removal of the unit & installation of another unit — however kitchen tiles were broken into pieces at that time in addition to all the problems we have encountered so far — we were told the vent sold to us with the purchase was not the right one for the installation so I went to lowe's & home depot to purchase whatever vents they had hoping one of them would be right — I have lost time from my work being on the phone for so many hours either on hold, being hung up on and having to call back again — I have spoken with 7 different people so far (I ask for names) — the unit is being delivered tomorrow morning & I hope we never have another problem — we took out an extended warranty — I purchased all of the kitchen equipment from brandsmart & the installation & everything from beginning to end was wonderful — however with the washer/dryer unit everything has been a disaster from beginning to end

We purchased a 4 appliance LG package on Auguest 9, 2016, at Brandsmart in Deerfield Beach. Although we had arranged well advance for an agreed delivery date, and were assured by the sales person that all the appliances were ready for delivery, one of the items was not delivered with the package. When it finally was delivered the date for the submission of product information had already passed. We were assured by the sales person that we would still receive the 400 rebate as it was Brandsmart's failure which caused us to be late in submitting the required product information.

All this time has passed and we have not received the 400 rebate. I have spoken with the manager and called repeatedly. This is shameful and must be made right!

My daughter work at brand smart the south store and is being harassed by a co- worker that's there I've called numerous times to speak to someone but my calls went unanswered and then they began to hang up in my face. My daughter also spoke to someone about it and nothing is being done. So this is my last try to get some form of help. If this don't help I'm going to the media and the police as well as the civil Rights commission. sincerely a concerned parent.

I purchase LG stove from BrandsMart on 441 August 31st 2017 upon Delivery 2 weeks later the stove did not work properly has not work properly since I've on the stove there have been several attempts to come out to the repair the stove all resulted and the stove not being fixed I was treated horribly by the service department when I call to complaint I also operate is very rude to me I've been buying Patterson BrandsMart since you first open the door of the Palmetto I'm terribly disappointed in the service and treatment I got in from the store I would never purchase anything from BrandsMart again and ask for anyone will listen to my I will let everyone know the horrible service and treatment I've gotten from this company shame on you [protected]

Purchase this fridge last week my deliver day was Tuesday 14th of November. The fridge came beat up the 2 doors could not close the ice maker bend. I refused to take it I make so many call they giving me the run around and that I can't get it until friday. I'm a diabetic person my insulin and other medicine need to be in the fridge. I put out the old fridge the day of the deliver so now I don't have a fridge. If I dont get my fridge I'm going today to sears somewhere to get a fridge today and canclle brandmart order

We have been waiting since August for dryer repair on Invoice # [protected]

Repairman came 11/1/17- it needs 3 parts.
No one can tell me when the dryer will be fixed.
Ridiculous to have a commercial warranty and be without a dryer for 8-10 weeks.

Help! either fix it or relplace it.

Myra Porter
Myra & Company
Look at our history with Brandsmart. 20+ years!

My problem is the repair service. On July 9, 2017 the dishwasher we bought from Brandsmart about 6 months ago stopped draining all the water out of it and was leaking onto the floor. My husband called Brandsmart to find out about repairing it. He was told someone would be out on July 23, 2017 to look at it. The serviceman showed up on the 23rd, looked at the dishwasher and determined that it needed a part. He told us he would be back in 2 to 5 days with the new part and finish the job. We never heard from him. Five days went by so we called Brandsmart again and they told us that the part had to be ordered and it would be 5 to seven business days for it to come in. Five days later I get a call from a lady telling me that the part had just been ordered that day and that it would again be 5 to 7 business days (that's 10 to 14 days for a part that should have been on the serviceman's truck). I finally get a call around the 1st of August and was told the serviceman would be here on August 11, 2017 to fix the dishwasher. Today is August 11, 2017, more than a month has gone by for them to fix the dishwasher. The serviceman showed up today and repaired the problem and my dishwasher is now working. He also left a big mess for me to clean up after he left. There was water all over the kitchen floor as well as dirty footprints from his boots. That was the last straw for me. We were very patient in having to wait over a month to have repairs made which is pathetic in itself but for the repairman not to even clean up after himself or even offer to clean up is unbelievable! Brandsmart has the worst service I have ever seen. The man was not even pleasant and acted like he hated his job. When he finished the repair he just packed up his gear and got in his truck and left me with the mess. So wrong in so many ways! We have purchased a lot of things from Brandsmart but I have to say that I will be looking elsewhere from now on.

On 6/21/2014 I purchased a mayta mvwx700xl-lun from brandsmart usa
For $549.88 and with a commercial 3 year warranty $179.88. washer worked just fine until dec. 2016 when it started shaking. call for service and they replaced the drum. on 4/25/2017 called for service because it would not move to the next cycle. they came on 5/27/2017 replaced the circuit board, and on 6/1/2017. called again for the same problem, the said that they would send someone out on 6/9/2017. no one showed up, on 6/13/2017 called again and they said that they had no record of any call. now they are going to send someone out until 6/23/2017. this is a business, and we need the washer for all of our delicate wash. if and when I have to replace this washer I definitely will not choose a matag. worst service experience ever.

I got the refrigerator on the store located 821 natura bvld deerfield beach fl on april 26, 2016

On december 26, the refrigerator stopped to work. On december 27, I called the warranty service [protected]. I had to wait from f december 27, 2016 to january 04, 2017.

Today, they just called me telling that they were not able to keep my appointment and next day available for the appointment is january 10.

The company (Technical provider that suppose to come to my apto is taveras appliances [protected] or [protected] never fixed my refrigerator.

My repair order #[protected], claim date 12/19/2016. The extended warranty is not provided by barndsmart usa directly but rather by some insurance company that assigns the repair order to a local service company where we are at their mercy for getting the repairs done on time. The service company did not comply on the scheduled date of 12/26/2016 and rescheduled for 12/28/2016 when it was canceled again without notice by the insurance company and referred the repair order back to brandsmart usa where their is no track record of your original repair claim and have now rescheduled the repair for 01/06/2017. After 12 days of waiting, it is rescheduled again for a total of 18 days waiting without the use of the washer/dryer. This lack of consideration cost working people to stay home. Let's hope they comply don't reschedule again?