BrandsMart USA
Reviews and Complaints

We are also unhappy with how BrandsMart deals with warranty services and its customers. We have dealt with a Frigidaire Gallery refrigerator that we called twice for repairs. It was difficult to get the correct person on the phone while waiting 22 minutes and being passed to three individuals before a fourth took my call and took an extra 14 minutes to assist me. It was a similar scenario with a malfunctioning discontinued TV on a 5 year warranty and BrandsMart offering to fix or a $400 store credit.
For July 4th sales we decided to purchase new microwave, stove and washer dryer from Sears. What a difference in customer service from the installers who stayed to explain how the appliance worked and then answered any questions we had on operating the appliances. We later received a courtesy call from Sears to ask if we were satisfied with the installation service. An hour later after the live call, we received an automated call to take a customer satisfaction questionnaire.
I am ashamed to have used BrandsMart and not having used Sears as I had done in the past. In closing, Sears made $3700 on my purchases and BrandsMart did not. BrandsMart, never again.

I am so frustated from Brandsmart and now repenting why I got my 2 previous tv's from brandsmart.
Brandsmart's prices are competitive, but their customer service, and the warranty is horrible. I have been without TV for over 3 weeks, but they are keep on giving me run around like the part is back ordered, or they are keep on delaying the service date. I am really fed up from them. in the future, I would rather spend more money else where, but have peace of mind that I would get better service.
They are good for Nothing. Please go ahead, buy from bransmart and loose your money.
Bad...BAD and WORST forever.

I am having the same ISSUE. My warrenty was through WARRENTECH COMPANIES, WCPS of Florida. Its been over 3 (THREE) weeks and I haven't Heard anything from them. I called Sharper Video & Audio Service in PORTLAND, OR to check if WCPS has authorized them to pick up my TV like I was told by a representative of WCPS. They said THEY DON'T SERVICE IN CALIFORNIA! then why did they tell me to call them?! I'm not happy to know this so I CALLED WCPS but had to be on HOLD ever. Who has forever to wait! This is one of WORST Experience I have. Will be the FIRST & LAST WARRENTY to deal with WCPS! AGHH! IF this continues, something needs to be DONE!

Dear BrandsMart U.S.A Valued Consumer,

I have read your complaint online, and would like very much to assist you in resolving this matter.

Please feel free to contact me directly at:
eydie.bowe@bm1.brandsmart.com

Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.

i bought washer and dryer and refrigerator from brands mart and i bought extended warranty and i a never get service after the manufacture warranty they were so rude they try to turn a round and round in order do not cover anything i had and im having very bad experience with them

BrandsMart U.S.A. would very much like to you assist you in this matter.

Please feel free to contact me directly at:
[protected] ext #4030
or by email:

eydie.bowe@bm1.brandsmart.com

Sincerely,
Eydie Bowe
VP of Customer Operations

I AGREE WITH HIM BECAUSE IM HAVING THE SAME PROBLEM WITH MY REFRIGERATOR I CALL AND I CALL AND CALL BUT WITH NO HELP I CALL BRANDS MART FROM WHERE I BOUGHT THE REF EACH TIME THE PUT ME ON HOLD AND THEY HUNG UP THE PHONE OR THEY GIVE ME WRONG NUMBER .last time i tried again they give me the right number when i call and i explain the matter they said they will send the technician the fix it and they said it's covered by your warranty after month i receive a bill of 79 dollar from the company saying that your insurance won't to pay us and you have to pay it from you pocket .now I'm having another problem with this refrigerator i star seeing crack in side can u believe it crack in the refrigerator we had one for more than 15 years and we never see something like that .i call them to come to see this problem they said it's not covered and if we send u the technician you have to pay him what do you think of this? for me i can say that the extended warranty is not made to fix the problems but it's another way to stolen the money from innocent people like us .

In regards to this matter;

We have send the customer an email and left a voice mail, in an effort to resolve this matter.

Sincerely
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.

Bought a couch this morning at the WPB store . Our salesman was Raymond Riley and you need to know what an excellent salesperson he is. He was pleasant, personable and very helpful. I would recommend him highly to my friends needing to buy at Brandsmart!

Marcy Johnson

I purchased a 3 in 1 tv stand and assembled it. Then I mounted the tv and put my electronics on it. Then I hook then all up. The next day, I found that the stand had collapsed on me. The left front leg fell off and the metal frame had bent. I unloaded the stand shelves, reinstalled the wood leg and added a brace to it so I could still use it and not have to return it. This did not work so I tried to return it. The return was refused by the store manager because I had braced it. Bracing it was necessary to hold on the leg. The unit has plastic inserts for the screws into the wood and the inserts had pulled out. once It was put back together, I found out that the metal frame was bent and I could not repair that. This is why I tried to return it. Once I was refused, I asked them to just please replace the metal frame parts on . They still said NO. All because I had put a brace on it and there were screw holes in the wood. Mind you, I had only had this item for a few days. When I had tried to return it at first, they required that I give it to the people on the loading dock. I did. The man then stacked the three pieces off glass on top of each other resulting in scratched on the glass. When He had to put them back in my car, he stacked the glass again resulting in more scratches. these managers, one claiming to be a regional manager were argueing with me stating that since I put the brace screw holes in it, That voided the warrenty. This is all B. S. Also when I tried calling again, the so called regional manager would not listen too me and hung up on me. At first, I did not want to return it due to the weight and the time it took to assemble it.I paid a total of $213.87 for this

receiving sales practice have a bunch of untrained people woking in their stores that only care about making money and not the customer

Dear BrandsMart U.S.A. Valued Customer,
My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
Customer Service is our #1 priority.
If you have any problems and or concerns, please direct these to my attention.
Here is my direct line [protected], or via my email address: eydie.bowe@bm1.brandsmart.com
It would truly be my pleasure to assist you.
Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.

YEAH HE SUCKS JUST LIKE THE STORES DO! I WILL NEVER EVER SPEND ONE DIME IN THE STORE AGAIN!

Dear Robert,

My name is Eydie Bowe, VP of Customer Operations, BrandsMart U.S.A.

Customer Service is #1, in our company, please contact me directly at:
[protected] or by emal
eydie.bowe@bm1.brandsmart.com

I ordered a washer/dryer set along water filters and an Arlo-Pro 2 indoor/outdoor 3 camera security system. Everything was delivered except for the camera system. I told the driver that I was missing an item. He looked on the truck but found nothing else for me. I called the freight company to report the shortage. They assured me that the mix up wasn't on them. You can contact me at [protected] or [protected] email address is Lesterg42@gmail.com

I purchased a refrigerator at the Deerfield store My name is Michael Zimmerman My address i 807 n e 35th street Boca Raton My home number is [protected] During the delivery they scratched my floor This is the second complaint I am filing I have talkes to the sales manager who promised to get back to me and never did I have spent long times on hold with no resolution Due to my frustration I am again sending a complaint as requested and informing my credit card company to take the charge off my bill for a second time While typing this message I have been on hold with phone ringing for over 20 minutes

i bought 52inches samsung flat tv from your west palm beach store amd i have lost the manial and reciept, please will you be able to send the copies of the same.

thank you,

Mysore

Hello Pakistan,

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why it is too hard to pay a bill? there is nothing that says
"pay mi bill"or something like that, or a link to somewhere around the website, can someone help me in this?

Purchased several items there in past years and it reminded me of a cheap hustling car lot. The material even though inside a new looking box/package was I believe were definitely used or sold and returned. On one piece and equipment I found a piece of gum that had dried to it. This was used stuff that had been returned and sold again.

This Best Buy is similar. I was looking at computers and they told me that to get rid of the "advertisements and pop-ups" that are on the screen it would cost $ 50.00. This is a new computer and that should be taken care of by the store. A friend took her computer in for service and after $ 500.00 it still was no good. A private technician later solved the problem for half that. She spent over $ 750.00 to solve the compuer problem.

I totally agree with this post:

On December 19th, 2009 my boyfriend and I purchased a 32” LG HD LCD TV. I was asked to pick up the television from the warehouse. At the warehouse I was shown the front of the television and then the TV was placed inside the box by the warehouse employee. At no time did I feel it necessary to inspect the television completely or to confirm that the serial number on the box matched the serial number on the television. Since this television was purchased as a gift it was left in the box. The box was not opened again and the television was not inspected until January 2nd because I was on vacation. On January 2nd I realized that the television inside the box was a floor model and was scratched on the sides. The box is also missing the remote control for the television. I went to the store where the television was purchased and requested an exchange. I was told by the store employee that the serial number of the television inside the box did not match the serial number on the box and an exchange was not possible. I requested to speak to a manager who informed me of the same thing. I then requested to speak to a store manager. I waited for over an hour for the store manager to speak to me. At no time during the wait was I approached by anyone to let me know what the delay was. When the store manager appeared after an hour I was told that the television inside the box was not the television I had purchased. I found this statement very insulting and requested proof of what he was saying. He told me the video from the warehouse proved this was in fact what had happened. Since he was accusing me of either stealing or scamming the store I asked if I could see the video with a store security. He then informed me that if he called security it was to escort me out of the store. I called Metro-Dade Police to try to clear up the matter. The officers asked to see the video and according to them they can see the warehouse employee’s back. They see him taking a television out of the box and me nodding yes and then loading the television in the car. I purchased a brand new item from a big department store and never expected to be involved in this ordeal. STAY AWAY FROM BRANDSMART!

I agree with the former Brandsmart employee too! I bought a Samsung 58' Plasma TV for $3000.00 in May, 2009. In ONE MONTH the TV stopped working. I called the costumer service number for Brandsmart and asked them about the return policy and they said we had one month to get are money back. We boxed up the TV and took it back to the Deerfield store and they told use we had 5 days to return the TV to get a full return. And the options they gave us were store credit or they will exchange it for the same TV. We want up to the register to do the exchange and I like they hire people that no other store would. Because they guy was tiring to get us to pay $300.00 more for the TV. It was an even exchange! What didn't he get from it. So, after all they we want to the loading dock and 3 of the TV's they opened for us to looked at all there screens we cracked. They last one they had was fine so we took it. Well, 2 months after that the TV stopped working again. We were for tired of Brandsmart we want through Samsung to get the TV fixed. Well 2 months after the second problem the TV once again stopped! I never had a problem with TV's. The believe that there is something going on with Brandsmart that they aren't disclosing and they handle they products poorly. I will never buy from a store that only has a 5 day exchange period.

I totally agree with the former Brandsmart employee. I purchased a Samsung Plasma TV and the person next to me noticed it was scratched. I rejected it and they brought another one. The second one also had scratches as well. I accepted the second one. I later wanted to return it and they would not allow me to do so. The stated it had a 5 day return policy. The sales person never mentioned that. Watch out for the receipted you sign on the digital signature scanner. You're signing a purchase contract that states the terms on a document that is printed after you sign it.

I have been in the retail electronics business for over 30 years.This person Who ever he or she is dos not have a clue about what they are talking about.I have walked all over this store and see the inventory.All the merchandise they sell is new.They have no reason to sell refurbished as new the penalty is too great and the risk to high.If they do sell a refurbished product there is no need to conceal it.The manufacturer stands behind it the same way as new.If you has a big thriving business what would you gain by misleading your customers especially in today's economy when competition is so fierce.What i will agree may happen and it happens all the time is a customer buys a product and takes it home and gets buyers remorse especially if it is a big ticket item.The item is new the customer just changed his mind.What they should do is sell at a discount as open box return and then you will know what you are buying.there is your explanation for the finger prints sherlock!

I buy a LG fridge in 2018 June 6, 1599 my name is Aleshia smith Phone number [protected] email address Aleshia olivert@yahoo.com address 6250 Kimberly Blvd. N., Lauderdale, FL 33068

There is no help at Brandsmart you can’t get no help they don’t give a [censored]

Customer service manager everyone turbo poor quality

I had ordered JBL BLUTOOTH speaker . But I received a fake one . I need to return it back and get my money back.

We have a washing machine that has been broken for over a month and it is under warranty but we cannot get it serviced... we bought it a brandsmart in Atlanta Ga. poor reflection on the MAYTAG name!

Started to complain about taking 19 days to replace a compressor. But seeing all the other complaint's I will save time, and just say see below.

Bought a refrigerator less than 2 years ago with an extended warranty, and the ice maker went out. I have had the hardest time getting Brandsmart to stand behind their product. The repair man from BrandsMart has been to my home 5 times since January 12, 2017; and every time he comes something else breaks. I spent $1300.00 for this refrigerator and now they are only offering me $1096.00 in store credit or a stainless steel frig that is smaller in capacity to replace it. Not to mention that all of my other appliances are white, so why would I want stainless steel. They have the worst customer care in the industry. Richard Mobley [protected]!

went to get car radio and cd player combo installer was every nice but nicked up like new car console inside of grand marquis and two days later cd -receiver went dead no power . went to store to see if some could look at the console damage to may touch it up but no one could help do to installer being on vacation .really people only one installer for the whole entire west palm beach store so now they tell I have to wait until sat sun. to get it looked at 7 days no tunes I drive over 120 miles a day just for work silence sucks when your driving early hours. I know its not that big of a deal to a lot of people all of my years I should have put the stereo in myself .

My family has been without a refrigerator for about 2 months. Efforts to repair the refrigerator by Brandsmart can best be described as ridiculous. We have repeatedly contacted Brandsmart customer service to at least speed up the delivery of the part and repair. Managers, customer representatives or who ever we talk to has failed to exhibit an ounce of urgency. We constantly get the same reply "we ordered the part, we can not predict when it will arrive, once it arrives we will then schedule someone to come out to make the repair.

This adventure started with these statements some 2 months ago. A service tech finally got the part and scheduled a visit to make the repair. He came installed the identified part. Quess what? The refrigerator went back to the same error that same night. Called Brandsmart to inform them of the problem. Brandsmart when finally reached states it will have to send someone out to check out the refrigerator. Granted the same error that appeared the first instance is the same one we have now. Still Brandsmart states it must send out someone never-the-less. The person comes out makes the same diagnostic and has to order the same part again plus some other part.

It appears that rather than order everything needed to make the repair Brandmart attempted to use the old, I'll try to take the least expensive route and see if this works. Granted we were already told by the tech that there maybe other parts that need to be changed. We have repeatedly contacted Brandsmart to get the refrigerator repaired as quickly as possible. However, good customer service is not something Brandsmart practices. This culture extends from the customer service representatives to the Managers.

I have been very disappointed in the service provided by Brandsmart and assure you that I will never purchase merchandise from this company ever. Everyone I come in contact with wishing to make a major purchase has been pointed in another direction.

It is a shame that a company such as Brandsmart has the caliber of bad customer service exhibited by my experiences. I will advise anyone thinking about making a major appliance purchase to shop and make the purchase from some company other than the "really bad service" company Brandsmart. Anyone in need of service from Brandsmart..good luck and I hope you have a backup because it may be a while before it's repaired.

six weeks of lies from brandmart and warranty tech.they by far are the worst companys to deal with.i have spent more than 8000.00 dollars over the years with them.my sixty one inch jvc has a bad balister and a blown bulb.warranty tech and brandmart are fighting over the balister cost.so it been six weeks and waiting, and no part.this is totally unacceptable and poor bussiness.