Bristol West Insurance review: Insurance cancelled out of no where.

olThis has to be the worst insurance company ever. We went through Farmers and got put into Bristol West insurance. We were paying over 289.00 for 2 cars to be insured. On March 3rd I had received a letter in the mail saying that I had to call my agent and pay 189.93 to make sure the policy was kept current because we had switched bank accounts. So I called and made the payment with my agent and had received a confirmation number.

Unbeknownst to us, they had cancelled our policy. I received a letter from the state of Illinois telling me I had to prove that I had insurance on my car otherwise my registration would be suspended. I then tried to reach out to my agent and they are no longer in the business. I then called Bristol West customer service line to tell them that i needed them to log in and send in that I had insurance. It was then that I was told that they had cancelled our policy. I was shocked to say the least. they told me that the 189.93 i had paid on March 3 2023 was to cancel my policy. I was stunned. I have never heard of paying money to cancel your policy before and why would I pay almost 200.00 if I wanted my policy canceled. They then informed me that I have been without insurance for 2 whole months! Now I would like to know how they can cancel my policy and not even notify me. That makes zero sense.