Buffalo Wild Wings’s earns a 1.4-star rating from 496 reviews, showing that the majority of wing aficionados are dissatisfied with dining experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
poor customer service
Buffalo wild wings in Rancho Cucamonga Ca has lost a loyal customer who will never return because of their barbaric customer service. My server Abraham did not bring out appetizer as ordered, it was sent back and I waited for 20 minutes for it to be brought out again. Restaurant was not busy so I did not understand why it took a long time. Abraham did not apologize for the delay or even suggest another appetizer be ordered while the original appetizer was being corrected. Manager Shawn came to the table and was more worried about who was going to pay for a dish that was consumed. It was an inappropriate gesture coming from a manager to question the integrity of dining guests in the presence of all diners. If any question exists it is brought up at the end when the check is presented. He then insulted by giving me a $5 gift certificate and not showing a sincere apology to go along with it. The food is great but more importantly is the level of hospitality being given which makes dining experiences enjoyable. When my order finally came out I did not consume it and told Abraham I did not want it anymore, the rest of my party had already finished dining. So at the end of the evening I went home hungry and extremely disappointed. I will never visit this establishment ever again and I will make sure I express my dissatisfaction about this location in any avenue possible. Be it vocally to co workers or seminars I preside over in regards to providing exceptional customer service and may I add these seminars are well attended by at least 100 people. I suggest they place more emphasis on Customer service and not the bottom line.
The complaint has been investigated and resolved to the customer’s satisfaction.
Buffalo Wild Wings Reviews 0
If you represent Buffalo Wild Wings, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Buffalo Wild Wings
The restaurant's menu features a wide variety of wings, including traditional bone-in wings, boneless wings, and crispy tenders, all of which can be customized with a variety of sauces and seasonings. In addition to wings, Buffalo Wild Wings also offers a range of other menu items, including burgers, sandwiches, salads, and appetizers.
One of the things that sets Buffalo Wild Wings apart from other sports bars is its commitment to providing a fun and engaging atmosphere for its customers. Each location is designed to be a hub for sports fans, with multiple TVs showing a variety of games and events. The restaurant also offers a range of interactive games and activities, such as trivia and arcade games, to keep customers entertained.
Another key aspect of Buffalo Wild Wings' success is its dedication to customer service. The company prides itself on providing a welcoming and friendly environment for all customers, and its staff is trained to go above and beyond to ensure that every guest has a positive experience.
Overall, Buffalo Wild Wings is a beloved American institution that has become a go-to destination for sports fans and foodies alike. With its delicious wings, fun atmosphere, and commitment to customer service, it's no wonder that the chain continues to thrive and expand.
Here is a guide on how to file a complaint against Buffalo Wild Wings on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Buffalo Wild Wings in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Buffalo Wild Wings. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps to effectively file a complaint against Buffalo Wild Wings.
Overview of Buffalo Wild Wings complaint handling
-
Buffalo Wild Wings Contacts
-
Buffalo Wild Wings phone numbers+1 (866) 704-0777+1 (866) 704-0777Click up if you have successfully reached Buffalo Wild Wings by calling +1 (866) 704-0777 phone number 16 16 users reported that they have successfully reached Buffalo Wild Wings by calling +1 (866) 704-0777 phone number Click down if you have unsuccessfully reached Buffalo Wild Wings by calling +1 (866) 704-0777 phone number 2 2 users reported that they have UNsuccessfully reached Buffalo Wild Wings by calling +1 (866) 704-0777 phone number78%Confidence scoreGeneral Information+1 (800) 499-9586+1 (800) 499-9586Click up if you have successfully reached Buffalo Wild Wings by calling +1 (800) 499-9586 phone number 0 0 users reported that they have successfully reached Buffalo Wild Wings by calling +1 (800) 499-9586 phone number Click down if you have unsuccessfully reached Buffalo Wild Wings by calling +1 (800) 499-9586 phone number 0 0 users reported that they have UNsuccessfully reached Buffalo Wild Wings by calling +1 (800) 499-9586 phone numberUnited States+63 26 327 489+63 26 327 489Click up if you have successfully reached Buffalo Wild Wings by calling +63 26 327 489 phone number 1 1 users reported that they have successfully reached Buffalo Wild Wings by calling +63 26 327 489 phone number Click down if you have unsuccessfully reached Buffalo Wild Wings by calling +63 26 327 489 phone number 3 3 users reported that they have UNsuccessfully reached Buffalo Wild Wings by calling +63 26 327 489 phone numberPhilippines+1 (952) 540-2043+1 (952) 540-2043Click up if you have successfully reached Buffalo Wild Wings by calling +1 (952) 540-2043 phone number 0 0 users reported that they have successfully reached Buffalo Wild Wings by calling +1 (952) 540-2043 phone number Click down if you have unsuccessfully reached Buffalo Wild Wings by calling +1 (952) 540-2043 phone number 0 0 users reported that they have UNsuccessfully reached Buffalo Wild Wings by calling +1 (952) 540-2043 phone numberMedia Contact+1 (952) 278-9553+1 (952) 278-9553Click up if you have successfully reached Buffalo Wild Wings by calling +1 (952) 278-9553 phone number 0 0 users reported that they have successfully reached Buffalo Wild Wings by calling +1 (952) 278-9553 phone number Click down if you have unsuccessfully reached Buffalo Wild Wings by calling +1 (952) 278-9553 phone number 0 0 users reported that they have UNsuccessfully reached Buffalo Wild Wings by calling +1 (952) 278-9553 phone numberDirector Of Public Relations+1 (952) 593-9943+1 (952) 593-9943Click up if you have successfully reached Buffalo Wild Wings by calling +1 (952) 593-9943 phone number 0 0 users reported that they have successfully reached Buffalo Wild Wings by calling +1 (952) 593-9943 phone number Click down if you have unsuccessfully reached Buffalo Wild Wings by calling +1 (952) 593-9943 phone number 0 0 users reported that they have UNsuccessfully reached Buffalo Wild Wings by calling +1 (952) 593-9943 phone numberChief Strategy+1 (952) 543-2227+1 (952) 543-2227Click up if you have successfully reached Buffalo Wild Wings by calling +1 (952) 543-2227 phone number 0 0 users reported that they have successfully reached Buffalo Wild Wings by calling +1 (952) 543-2227 phone number Click down if you have unsuccessfully reached Buffalo Wild Wings by calling +1 (952) 543-2227 phone number 0 0 users reported that they have UNsuccessfully reached Buffalo Wild Wings by calling +1 (952) 543-2227 phone number+1 (510) 582-5781+1 (510) 582-5781Click up if you have successfully reached Buffalo Wild Wings by calling +1 (510) 582-5781 phone number 0 0 users reported that they have successfully reached Buffalo Wild Wings by calling +1 (510) 582-5781 phone number Click down if you have unsuccessfully reached Buffalo Wild Wings by calling +1 (510) 582-5781 phone number 0 0 users reported that they have UNsuccessfully reached Buffalo Wild Wings by calling +1 (510) 582-5781 phone numberCustomer Service
-
Buffalo Wild Wings emailsbwwpublicrelations@inspirebrands.com100%Confidence score: 100%Support
-
Buffalo Wild Wings address5500 Wayzata Blvd, Ste 1600, Minneapolis, Ohio, 55416-1237, United States
-
Buffalo Wild Wings social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Buffalo Wild Wings contacts
Recent comments about Buffalo Wild Wings company
Stolen points from 2000 miles away
Bojangles’ International / Becajun.com
87 reviews
Pizza 73
61 reviews
Golden Thyme Coffee & Cafe
10 reviews
Chilis
17 reviews
Shake Shack
18 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I order online and waited more than an hour after the time it said online. Also being here at the location I was ignored by the employee. The location was at the 3333 Canyon Bluff Blv. Dallas, TX 75211I would like to get contact by email to ju_syl_25@yahoo.com or need a call to [protected] Juan Rodriguez
on 04/08/23 at 8:18 pm we ordered the 15 pc.bone in wings & large fries. There wasn't that many customers there so we don't understand why service was so slow. The Fries were old & cold. Wings were good but for $27 we expected better quality & service. Will Not be back.
I just noticed when plaing my takeout order that you charge a .99 fee for takeout service. How is this any different then eat in service other than I come and pick it up. I'm tired of restaurants adding addition frivolous fees and still expecting a tip for takeout.
I had poor experience at your Schaumburg, IL location. 7/11/22 for a spl bday. When we arrived the restaurant was very hot. We were told they were going to turn the ac on. Thru the the meal it got worse. On top of that we received wrong wings & when we mentioned it the server called the Mgr which he told us to deal with it. So unprofessional.
More pitchers should be ordered or removed completely.
Manager should not argue with the customers.
The sauce has changed and this item is not as palatable.
I recently went in for a to-go order. I was not pleased.
The boneless chicken wings I had ordered were hard. It was as if it had been sitting there since yesterday.
The fries were also cold. I didn't notice until I obviously got home, and I wasn't going to go back to the place. I ended up just throwing away the food.
Disgusting!
She took 20 mins to come to the table. When we received our food only part of the order was ready. She stated your fries ain't ready this as she was passing by. When she did bring them she flung them on the table. She never came back until it was time for the check.
Had an under cooked wing, was bloody and now I'm feeling sick
I went to Buffalo Wild Wings spent $80 and just order the basic wings fries and beer. Was extremely disappointed with the fact that my wings came out cold and the other person I was with said the exact same thing. Your company is known for your wings yet you don't pay enough attention to your trade mark food.