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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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S
8:14 pm EDT
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Burger King Service

This location is absolutely horrible! I wonder how much money the owner of this particular location is losing because people just leave. They make you sit at the menu for minutes on end and when you do finally order they hold you at the pay window until the order is complete before letting you proceed to the pickup window. I'm sure it's all about the timer. Today I sat at the menu for 8 minutes while two other cars that came after me had their orders taken. You should seriously send a secret shopper through there and experience this for yourself. I now drive past this Burger King to get to the next one instead.

Desired outcome: Take your timer service hits and serve people properly

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O
1:22 pm EDT

Burger King Product unavailable

I pass the Burger King in Wicklow (on N11) on my way home. For some reason the chilli cheese bites have not been available the last 3 times I have driven in to get them. This is mist inconvenient.
I understand that a product might run out on a day, but this is over a number of weeks.
Have you stopped doing them? They are still appearing on the menu. Regards. Olive.

Desired outcome: Restock product and let me know

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R
12:49 pm EDT
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I went to the Upper Sandusky, Ohio Burger King for a quick bite, I ordered the buy one get the other free. When I first got to the drive-thru window, the total was $15.11 I told the server at the window I was doing the buy one get one free deal. She told me you have to let me know this because we ring things up differently. When I stated I said something...

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5:59 pm EDT
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Hello: My husband and I are 80 years old and we have always enjoyed eating at BK when we are at home or on the road traveling. I am writing to complain about the cleanliness of our local BK. In light of the pandemic, all restaurants should make cleanliness a top priority. However over the past 3-4 visits we have noticed a downward spiral of the cleanline...

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G
4:53 pm EDT
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Every time we go towards the drive-thru they always give us the wrong item (always). Today 10:06, I ask for breakfast King with sausage & bacon and all I got was ham & one strip of bacon. Last time I ask for a Whopper & they gave me a double quarter pounder. Why when anyone goes to BK, why can we get what we want? Why?? They piss me off every time. 👎👎👎 Do...

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R
7:44 pm EDT

Burger King Online ordering

I made my order online. Went thru the drive thru. They asked me to pull up so other customers could get by. Literally Noone behind me. I pulled up. Brought me the wrong order asking me if this is my order. So I opened. Not my order gave me someome else's order that I physically had to open to see. Got tired of waiting after 35 mins. Went inside my order was just sitting there. Got it as soon as I went inside. After sitting for 35 mins cold and soggy. Gave me a sauce that had puncher in it. Absolutely terribly.

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K
3:30 pm EDT
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Burger King Customer service

Yesterday I pulled into the drive though upon making my order they asked me to pull to the front it was going to take a few extra minutes, I was lime fine, not a problem, I waited about 10 minutes before I went inside where I was told I still have to wait, sure no problem. Waited another 10 minutes and I noticed how dirty the back looked so I asked for my money back I was given a refund and they still wanted to give me the food I said no thak you and pushed it away next thing the manager called me a racist I asked what makes you say that considering there was no back and forth I didn't have a bad attitude she told me I was racist because they were all Black and I was white next thing I know I was being yelled at in a threatening manner from the man In tbe back to the point that he followed me out of tbe store and assaulted me the police came I decided not to press charges and I add the manager and cashier continued to call me names I for one will never go to a burger King again In fear of my safety and I am still on the fence about contacting a lawyer I will decide after a response form this complaint if no response comes in a timely manner I will proceed and get an incident report from tbe police and go to my lawyer I can be reached at [protected]@yahoo.com

Desired outcome: All shift workers be terminated

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P
3:14 pm EDT

Burger King Bad BK Location

I have been eating at Burger King for my entire life and have pretty much enjoyed consistency from one BK to another all over the USA. However, the BK that is closest to my home, the one at Exit 130 on I20 in Greensboro, Georgia is consistently horrible. It has been open for around 3 years. The first time I visited this BK and ordered meals for two to take home, one of the Whoppers did not have any meat on it. I chalked it up to being new and in the start up phase. I have visited this BK over 10 times since then and have been disappointed each time. The staff is never courteous. They act like they are doing you a favor by waiting on you. They do not include napkins or condiments unless you ask for them. On at least two occasions, the drink machines were not working, out of Coke. They serve everything in bags for inside dinning, no trays. The location is dirty inside and out. The outside landscaping is dead and the grass areas are just weeds. I don't usually complain, but this BK is terrible and we will not go back there again.

Desired outcome: I believe in constructive criticism and hope this will lead to improvement.

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E
11:17 am EDT

Burger King Cost between locations

Hello my name is erin foesieri love hitting up burger king when out and about.
The cost jump between stores has left me with a eating elsware feeling.
On aug / 6 / 2021 in reddeer alberta #12742 my usual bacon king meal was 12.80$ total
on aug / 7 / 2021 in camrose alberta #24427 my usual bacon king meal was 14.29$ total
now i am aware this is only $1.50 but i feel i shouldn't have to shop around for what should seemingly be the same price at the same chain.

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L
1:31 pm EDT

Burger King constant bad service

The Burger King in West haven CT on the corner of Elm St and Campbell, there are constant problems with them giving the wrong change, receiving cold food after waiting 20 mins after paying, them asking you to swing around and someone will bring your order to you! This time NOBODY came out! I had to go in with my pajamas and slippers to get my forgotten order, Had to start screaming for my order which I could clearly see was sitting there!. incident was on 8/7 Approximately 9:00pm.
Your hiring illegals and the elderly.
No problem with the elderly other than they CANNOT handle the surges that comes on the weekend evenings. This has a negative trickle down effect as you SHOULD imagine! (when I say elderly, I mean over 70 yr old women.)
The illegals... The one I experienced that night was the one who took my order, she barely spoke English and was VERY nasty! Enough is Enough!
I would like a response to this complaint.

Desired outcome: find out who was working that night. 3 people. 1 Spanish women 1 old blk women 1young blk man. Spanish women GOT to GO!!!

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M
12:02 pm EDT
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Burger King I'm complaining about the burger I just ordered wasn't fully cooked

I just ordered a crispy veg burger today 8th August 2021 at 7:41 pm in Ajmer Rajasthan and it was uncooked so I called burger king and they decided not to take any action against it they told me to complain about zomato as I ordered through it but the bread wasn't made by zomato and I have all the evidence the bill and the pictures of the burger so I want them to action or else I'll go more further into it

Desired outcome: A normal cooked burger

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B
10:51 pm EDT
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Website and laminate paper posted on the drive through intercom clearly stated open until 10:00 PM on Saturdays. Arrived at 9:15 pm to be told by the manager the restaurant is closed. Told me to go elsewhere. I do not know why this complaint needs to be 350 characters to get some eyes on it. Closing down a hour early because you feel like it is wrong.

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T
12:35 pm EDT

Burger King Food and employee was very rude

I went through the drive thru in Frostburg md 21532 and ordered the cha'king meals for two i ordered regular and spicy the toppings were all over in the sandwich bags spicy sauce all over both coverings for sandwiches they were cold and fries were soggy and received wrong drinks when I asked to have them replaced they said they couldn't they was to busy and the girl said it wasn't her job to replace the food order and I would have to deal with it. Really? I have never had a problem with this location before .. please fix this problem we do order quite a bit from there even if it's just a drink or dessert. Thank you for your time. Have a nice day. My email is [protected]@gmail.com

Desired outcome: I was told they were to busy to replace the order

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gorgeor
US
Aug 06, 2021 1:15 pm EDT

It is rude of you to call her a girl when she is probably over 18. If the adult woman cannot fix the order she can't fix the order. Nothing rude about stating the truth. Someone who is immature should not be referring to adult women as girl.

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J
4:39 pm EDT
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In June I went to the Brattleboro Vermont BK drive thru (as I had many times) and ordered just a bacon burger — it had no burger patty inside. So I walked in and showed it to the lady at the register, then the manager/boss guy (not 'Billy' but the other one). He turned to a young cook/prep guy who said "I didn't make that!" to the boss, and the boss then...

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K
3:41 pm EDT
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Oh my I have never seen such sad service in the world at the burgerking in Kerrville Texas their managers are playing around inside and can't even welcome you right to your store. Our food was awful cold old and so hard it was a waste of 20.00 the milkshakes were runny like it was just milk. What a waste of a resturant I will never take my grand kids to...

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C
5:58 pm EDT
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This man )Ernie) does not need to be managing nor representing Burger King, I experienced his wrath abusing employees by hurling insults at them, swearing at them, completely being rude to them and customers as well. On the front line the F Bomb was yelled out and he referred to employees as [censored]es. If I were the general Manager I would fire him...

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F
5:33 pm EDT
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Burger King Whooper's

We purchased 2 whopper meals july 23, 2021. They were cold un edible cold burgers. The french fries were also cold. Tasted like the night befores food.
We also had purchased 2 whopper meals on june 1st. They had no french fries, no pop containers. All we got was the burgers.
I love burger king but we continue to get cold food from there.
It might not be much to some people but we are retired on a fixed income .

Desired outcome: 4 WHOPPER MEALS

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C
1:43 pm EDT
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Burger King Whopper Jr and onion rings

Went about 20 minutes ago to the BK in Mounds View MN
My order was a medium Onion Ring and a whopper Jr, lookslike someone started to scoop fries and then added the onion rings on top that were ice cold. That whopper jr was smaller then a regular hamburger and so dried out.
Burger King used to be very good, if they continue like they are that store will be no longer open. No receipt to even call them back

Desired outcome: my money back

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S
10:15 am EDT

Burger King Broken cash register?

I was at a BK on Airline Dr. yesterday. I had a coupon for the Family Meal Bundle for $12.99 and a coupon for 2 Whopper jr.s with small fries for $3.99. The employee told me the price was $26.00. That's $9.00 tax on a $17.00 order. Needless to say I did not get the order. I had the employee take the $3.99 order off & somehow that brought the cost down to $14.00 & change. I don't understand that kind of math. How exactly do you calibrate your machines?

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P
7:41 pm EDT

Burger King Service

I ordred a whopper no mayo and large onion ring but was giveen a whopper soaked in mayo and a small fry instead I called person on phone said they will give me correct order next time and a note was left on file and with manager im in I went in tonight to get my order ni record of this was on hand asnd no note was left I can not eat mayo so I throw it out as they said the fries even though not what I ordered were cold and hard

Desired outcome: they refused to listen to me

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supplyssere
US
Aug 03, 2021 11:33 am EDT

If you speak as poorly as you type they messed up your order because they could not understand you.

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
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    Turkey
    +86 212 422 6000
    +86 212 422 6000
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    China
    +81 120 945 630
    +81 120 945 630
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    Japan
    +82 80 228 163
    +82 80 228 163
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    South Korea
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  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

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