Burger King review: wrong people taking managers position 370

I've said this 100 times before...fast food managers are nothing but better-paid baby sitters. You need to find out who the OWNER is - forget the manager. Burger-King stores are franchises - find out who the owner is and that's who you contact directly. You should be able to obtain this information from the Burger King national website.

On Tuesday, 3/16/2017, we noted that there was one person ("order expediter" ?) eating while filling customer orders (bags and trays); there was another person counting out a cash drawer in the food preparation area, only inches away from where burgers were being assembled; there were few tables that were clean, although the restaurant was virtually empty and there were approximately 6 - 7 people on duty, that we could see. Many of the staff were being loud and boisterous in the back and out front, not caring who heard their loud, raucous conversations, etc. We've tried to avoid this particular Burger King, as the service has been terrible in the past, the cleanliness leaves a lot to be desired, and the staff appears not to care what their customers think about their place of business.

On thursday march 25 2017 @ 7:18 am i went to the burger king on lee/harvard in cleveland ohio and purchased a combo which consisted of two bacon and egg wraps a small hashbrown and a coffee. I pulled out of the drive thru and proceeded to work .When i stopped at the red light i pulled the wrap out and took a bite and as im biting into the wrap i noticed the wrap had a strong vomit smell to it and right away i spit the wrap out.After i got to work i called the burger king where i purchased the wrap from and asked to speak to a manager.I didnt know if i had called burger king or not because the person that answered the phone was not proffesional at all.I asked the person on the phone if she was the manager and she didnt answer me she just kept repeating"burger king" burger king". I proceded to explain my situation about the breakfast wrap to her and while im explaining she passed the phone to someone else.i asked this woman if she was the manager and she said" yeah can i help you?" I again explained what happened to me to the manager and she proceeded to tell me that she didnt believe me and i would have to bring the wrap back to the store i told her that i would bring it back but i couldnt do that until i got off work.The manager that i spoke to said that she wouldnt be there but i should talk to the afternoon manager. I took the sandwhich back to the store but i was told that the manager wasnt in this is why i am filing a complaint with you.I believe that someone from that burger king di vomit in that breakfast wrap it had the smell and look of vomit.Ive purchased breakfast wraps from burger king many times and this is the first time that i have seen a pinkish colored substance on the wrap.bacon is not pink neither is cheese or eggs.Whatever the pink substance was had the stinch of vomit and as i said before i truly believe that it was vomit.I was advised to keep the wrap in the freezer until it could be analized.I kept the wrap that i took a bite out of and the wrap that i didnt open.

I have been growing concerned about the violence depicted in the Burger King commercials, of late. Last night was the last straw. The King, wearing a hoodie, breaks in and steals the Egg McMuffin recipe. As I sat there watching with my 8 year old, I had to explain that the reason we would no longer be going to BK is because the King is a criminal and we cannot support such behavior. Really folks, just because crime is rampant in our society, do you really thing that what our kids need is to see a fictional character that they admire perpetrating violence against others and committing crimes?

My wife and I tried the "Steakhouse XT" yesterday 4/1/2017 (thank God it was a B1G1Free coupon) and it was AWFUL! We'll stick with the Whopper.
1) The XT meat was mushy as if it had flour added as an extender (like you add bread crumbs to meatballs but tasteless).
2) The meat clearly had been pre-cooked and then MICROWAVED (microwaves should be frea_cking removed from all fast-food joints). BTW: the meat would've tasted nasty even if it had been "fresh-cooked". We went at 7:30 PM so it was not "rush hour". Can't find a real number to call BK or I would.

Wow, so much in the world to be concerned about and you pick Burger King ads? I wonder how you'll ever explain Rwanda, Burma, Sierra Leone, Haiti, Indonesia, Saudi Arabia, or the local neighborhood bully for that matter. Pick something IMPORTANT to get upset about, then DO something about it. Telling your kid that Burger King is evil because they have bad commercials is a waste of a good teaching opportunity. Maybe you should explain to your kid that watching television is a complete waste of the brain they were born with? If TV is all you ever have to worry about you must have it pretty good!

Daxomni,
Obviously, this is not the forum to post complaints regarding Rwanda, Burma, Sierra Leone, Haiti, Indonesia, Saudi Arabia or the local bully. I go to the appropriate sites to post those, and other more "worthy" complaints. However, since I do have a complaint about the appropriateness of these commercials, and I saw there was already an open forum, I felt this was the right place to post my concerns. Thank you for sharing your concerns that I do take other opportunities to guide my child. As you will note, I did say I was watching the TV with my child, so we can have discussions about what we watch. Which is why I was concerned. This ad was aired during a program that I consider to be family friendly.

I bought my fries and my drink. So I happen to turn me receipt around and read it. It stated "with completion of a survey and purchase of fries and drink you will receive a free whopper or chicken sandwich" I took the survey, got validation code, but the burger king manager buy the name of cesar refused to give me the free whopper. He also refused to let me borrow a pen and would not give my friend a water cup as asked but then gave a random black guy one. Note - my friend is white and of different culture while the manager is spanish. I feel a sense of racism from the manager "cesar" note - the employees working are disgusting! They are all filthy and very rude to all customers. We are talking about the burger king in "lantana florida" at "1001 south dixie highway" thank you I hope you will do something of this disturbance.

I am absolutely shocked that the food handlers do not wear gloves. I nicely asked "I don't mean to be a pest but aren't the people who handle the food directly supposed to wear gloves?" hoping she would kindly put on gloves and re-make my sandwich (your way? I think not!) and the manager comes to me in a very defensive manner and tells me that Burger King pays for a very expensive license in Tallahassee which is why they do not need to wear gloves in Florida. In Florida they can do whatever they want. Purely repulsive. She, as a manager, should have asked me if i wanted a new meal or a refund. They did nothing but give me dirty looks. I had such respect for BK as a company- not so much anymore...The manager was hostile with me and her workers...Stay away from the BK on 8th street in downtown Miami/Brickell Area.

What a worthless complaint. Why would you complain about a "disgusting ad" and then say absolutely nothing about the ad?

On Sunday April 4th, 2017 around 11:45am I went to the Drive through at Burger King
2351 Jericho Turnpike
New Hyde Park, NY [protected]
[protected]. The Indian woman took my CC payment, returned my CC, closed the window and left me waiting with no explanation. SInce I only had a 15 mins break from work I had to ask the Indian woman where's my food. But the window was closed, so I honked at the Indian woman on the drive through to catch her attention. She ignored me and a few mins later the Indian woman grabbed my french fries with her bare hands with which she is handling money and aggressively threw them in the bag before handling them to me. I didn't think was such a big deal so yesterday I went back to the place again to order the same I've been ordering for months. When I checked the bag, the food was all over the bag. So I told the Indian woman I needed the food replaced because it was outside the wrap. The Indian woman very irated tried to ignore me again and then told me I had to speak to the manager. The manager came, took my bag and told me to park because he would bring me the food to the car. But I was scared about their attitudes, so I went in and waited to see if they would really replaced the food which another Indian woman picked up piece by piece and put it back into the bag. So, I explained them to replace the food because by now it must have been dirty. The Indian store manager gave a woman the food to put it on the microwave and gave me the same food back. I told the manager he was not replacing my food but just warmed it up. The Indian store manager lied to me and said the woman just cooked it for me when I saw everything. Around midnight I was forced to get up and run to the bathroom to throw up like a water hose. A diarrhea attack followed in the same manner without my control my clothes were dirty. These repeated several times I stayed up all night long without being able to get out of the bathroom. I felt as I was dying and my whole skin was so pale it looked like white paper and the chills were so intense nothing would warmed up my body. I am still very sick but the doctor says there's nothing they can do at this point just rest and hydrate myself. But everything I put in my mouth comes right back out! On top of that I'm missing work because I am a food worker myself and I can't handle food while sick. So, the personnel at this New Hyde Park Burger King have intentionally and maliciously poisoned my food in retaliation for having honked at this woman because I needed to go back to work on Sunday. Do not eat at this Burger King at Jericko Turnpike, Long Island, New York because it is run by individuals who are too spiteful to for any civilized society.

The service and disrespect that was given to me and my family was horrible and felt like a bad dream, I will not only not visit this location but have decided to never again visit another Burger King due to never recieving a follow up call from the main headquarters complaint department.There are plenty of other places to spend my hard earned money.
After 3 attempts with the workers to get my order correct, they told me if the order wasn;'t right, OH WELL. I then told the 3 workers that I now wasn't going to except the order and wanted a refund, the assistant manager on duty was worthless and didn't know his a-- from a hole in the ground. He held his head down and never said a word. These workers if thats what they were supposed to be were a bunch of animals. So sad, their parents should been ashamed for what they created, monsters. I was so upset for weeks.

I asked the cashier who took my order if I could order a Chicken Tendercrisp chicken sandwich with no lettuce. Of course, I was assurred that I could. When I received my sandwich it was with lettuce. This may not be a big deal to a young kid cooking sandwiches but it is very annoying to have to tear apart and reconstruct a sandwich you just paid for. Not only that, but the fries were cold, obviously from sitting around for a while. I ordered an expensive vanilla milkshake topped with some oreo cookies. Even though the menu item was suppose to be an oreo milkshake you sure could have convinced me otherwise. All I got was a vanilla milkshake with oreo cookies on top. I now I know I should have saved my money. My entire meal was a huge disappointment. I am not asking for compensation... it would just be nice if Burger King could return to serving the good food they use to have. those were the days when it was all about the customer. Remember the motto, "Have it your way?" The motto now must be, "Have it our way, not yours." Next time I will think twice about going to Burger King. I could have faired better elsewhere.

Sincerely,
Ripped off and disappointed in Arlington, WA

Whopper Jr. Special Offered-buy Whopper Jr. large Combo and get 1 Whopper Jr. sandwich free. I ordered exactly what was written in the BK add, word for word. Then when the order was filled they added cheese to my Whopper Jr. and then told me the offer only covers orders without cheese. Then to add to the customer insult they removed the Whopper JR. with cheese from my order and made me wait while they made 2 new Whopper Jrs. without cheese. I never ordered cheese on my order but they said I did and that is why they provided me with only one sandwich. This Offer is to gain customers to BK not trick them and drive customers away.

Easy way to keep your job is by not hiring! Talk about job security... call the cops because I applied for a job... get real...ps bleach and a rag...

What did you do to make them call the cops on you? They don't just do it for poo and giggles. At least, I've never had the cops called on me when I applied for a job... unless I'm doing something wrong.

I typically don't complain but the recent experience my family and I had at the Columbus, WI restaurant was absolutely horrible! I called the number listed on their website on 10/2/09 and spoke to a representative and was told a district manager would call me back and I have yet to receive a call back some 19 days later? I'm wondering if I will get a reply from the written letter? We just moved to our new home and this was our first visit to this BK. We decided to dine in. We waited 20 minutes for our food (chicken fries, whopper and an angus burger- all meals)While we waited we witnessed the staff arguing in front of customers the entire time, the manager on duty slammed her headset down on counter and walked away, the managers family stopped by and her children were hanging off the counters and were demanding her attention while she had customers. After she gave them cookies and soda cups they still were quite rowdy. I understand having a family and working...we are a working family also but there are appropriate times to have them visit you at work 6:45 at a restaurant probably isnt a good idea Probably wouldnt have bothered me so much if she was paying attention to what was going on at her job. it was very obvious i was upset after about 10 minutes and yet she offered no explanations or any compensation fro our wait. There were many drive-thru's and customers that came in after us and left befoer we got our food. On top of all of this the first cashier that took our order said "oh, the angus burger isn't that great, i don't think". Well unfortunately she was right. Still probably not something you want your employees saying! Our food was lukewarm at best...should've been piping hot after 20 minutes! We ended up taking our food to go. My kids love your menu but unfortunately I don't think we will be going back to this restaurant! A good manager would've apologized and done some sort of damage control instead of blaming it on what my husband ordered. For what we paid and for a 20 minute wait we could've dined at a "sit-down" restaurant. Your cashier also complained quite a bit that she had to take an order out to a car because it was raining I know there are a lot of people looking for jobs right now...first impressions are sometimes all you get hope my experience was an isolated one for them!

I was at Burger King today and they made all sorts of mistakes. First, I ordered and then was advised to "pull ahead for my total" - when I got to the window that girl was angry because she told me to "hold on for my total." When I said I was sorry and misunderstood her she just rolled her eyes and asked "was that sandwich on a muffin or roll."

After she finished my order - she took my money. When handing back the change she told me "I am short a penny - sorry." After this - she just closed the window and walked away. After returning with my order I told her I wanted all my change and if she was unable to give 4 cents - I would return the pennies and take a nickel. She told me - sir I cannot do that because my drawer would be short.

Since it was only a penny - and clearly she was going to fight for it - I just dropped that issue and asked her why I was charged for medium hash browns and coffee when I ordered large. She told me that medium is the largest size for those items. I looked at her with a funny look on my face, since it made NO sense, and she asked "anything else sir - there are people waiting."

After that experience - and the fact that two weeks prior I went to the same location to get a sausage muffin and they advised they were out of sausage at 8am. The manager then offered up blame on the cook rather than just apologizing for the error and trying to find me something that they could make. I think I will just us McDonalds when I have to get fast food - they are MUCH friendlier and seem to have concern for the customer experience. Plus, their food travels well where Burger Kind food is impossible to each while driving.

Shut the ### up you stupid fat ###. Eat my left nut.

My husband and I decided to treat ourselves with some food from Burger King in Eaton Rapids, MI. We ordered a Fish Sandwich meal, and a Whopper meal. Both sandwiches were cold. The french fries were cold as well. My fry order had "burned black" fries and onion rings mixed in with it. The fish sandwich was so "fishy" tasting that I ate only a portion of it. My husband was complaining about his sandwich as well. This is not the first time, we have received cold food from this Burger King. However, our latest purchase should not be the case, as they were very busy due to McDonalds being closed due to remodeling.

Did you get the kids mean, which is a 4 piece tenders or cheeseburger, or did you get the big kids meal, which is not the same price and has a double cheeseburger or larger order of tenders?

What they call the small fry now used to be their medium fry. Their old small for $1 is now called the value fry. McDonald's doesn't have their medium fries for a dollar anymore either.

@Ladyscot - Its called professionalism. If any of my staff where found with their friend and family at work, then they'd get their ### kicked!

@Ladyscott - That was actually the first time I posted. was just shocked at the complete lack of common sense you seem to have.

My husband and i went into this burger king after fixing his car all day long we were so hungry. well we walked in and waited for about 15 mins, noone came to tell us im sorry we will be right with you or nothing.
so this asst manager came and his name was kareem...
he started takin my husbands order and then when he was about to
take mind he had got a phone call and walked away and didnt come back for a few minutes..
when he finally came back i told him that was rude of you to leave us
standing there and you not apoligize for it or taking our order and then
attending to your call...
well the man, (kareem) told us that were not welcomed here and that
there is another burger king down the road on oakland drive and he erased our order and he just turned around and left.
we were so mad and upset that i had called the numbers 800 and 305 area code numbers that were given that nothing was open and the customer service hotline didnt even care what i had to say.
I know economy is bad, but when u have customers that actually have money and want to eat, u should treat them with respect and i feel so
unwelcomed and so discriminated by this burger king i will take it further if i have to, ...
Just to be told we are a white couple and (kareem) is black

Tonight at the Burger King drive thru, I ordered a rodeo burger, small fry, and small soda. The price: Close to seven dollars. When I verified the price at the window, I asked then just for the burger and some water. The manager, Ray, had a serious attitude b/c he had to adjust the register. He asked, "What, you can't afford to eat here?" I told him that I could, but not for that price. A heated exchange occurred. I would tell BK corporate, but they are too cheap to put forth a toll free number. Now I see online all these complaints against them, and will forever boycott them.

Used the drive and ordered a sandwich. paid $4.47. drove 12 miles. hungry as hell. open the bag. wrong sandwich for lesser cost with the wrong toppings. the fat slobs at the drive thru got it wrong. funny thing is I ordered what should be the most popular sandwich -- whopper. called the manager to complain. she hung up on me. sign being put up in employee lunch room advising all employees to avoid burger king . bk must need a negative IQ rating for their managers.

mi nombre es claudia ramirez yo trabajaba para esta compañia pero la mager que se llama parrim me despidio injustificadamente por que un dia que me tocaba descanzo ella me llamo para qur fuera a trabajar y yo no pude ir al siguiente dia me llamo para despedirme anterior a esto habia tenido una discucion por que a ella le gusta mal tratar alos hispanos ella es bien racista solo alas personas que son de su misma raza ella los trata bien y eso no le gusto a ella por que yo le reclame y ahi comenso ella a descriminarme mas la tienda de burger kin es el # 17336 el tel. [protected] y hable con el supervisor y no hizo nada y tampoco me deja trabajar en otra tienda no me quieren dar el tranfer gracias

I went into one of the stores in Louisville, KY on Broadway and 28th street. There was only three people in the store. We have been standing there about fifteen minutes and as about our ordes and the Manager stated you order is not ready, your numbers is not up. There were cars blowing there horns in the drive in. The employees were just standing around talking and not caring about the customers. This is not a good way to run a store. I will tell everyone I know not to use the store.

I am hard of hearing. Everytime I goes there to order something and I sometime write the order down, and they mess up my order. But in drive thru — I gave cashier drive thru the order and she didn't add the drinks and gave toys that is boy and girl. It is both boys. And also want to have onion ring instead of the fries. I am really tired of them messing up the order that I wrote it down on piece of paper and also if I am in person in the restaurant. I say it to them but sometime don't understand me but they gave me the menu and point it to them. It was nice but I am really getting tired of the wrong order all the time that I go there.

This is what burger king is selling for $ 7.19, crazy!

what did you expect from a burger joint? If you want good quality ribs you go to a place like Tony Romas, or some other steakhouse

Went to burger king (Lake worth texas) this morning ordered a number 1 for 3.99 was to include a croissant sandwich, hash browns, coffee. I asked for coke instead. My total went to 6.64. Asked why she said had to add price for large coke. This was actually more than an extra large coke. I canceled and ordered separately. Croissant 2.59, coke 1.00 and hash browns 1.00. Order taker rang up 2.79 for sandwich. I asked why she said menu hasn't been updated yet. How long have they been overcharging unknowing customers! On top of that they do not have an 800 number so it cost you to complain. Very unhappy!

2.65 coke? nice... good work BK staffs!

It looks like a box of bones. Was there any meat on there?

Price was shown to be 3 ribs for $3.99

What was given (in a bag) was 1 rib cut into 3 pieces.

Burnt and almost no meat on these 3 pieces of bone.

What a rip off!

There are 13 ribs in a rack.

Burger king is charging $3.99 for the equivalent of one rib.

That computes to $51.87 for a rack of poor quality ribs.

That is such a ripoff.

But I mean, it's BURGA KAING.

WhADYA Expect?! :D.

They're not grilling up prime beef you know.

US 1, Melbourne, FLorida Burger King has been consistently the WORST place for customer service in a fast food industry EVER in this area. Unbelievable! Don't go there on the way to work or school, you are stuck in line for 20 min then told at the window to pull up front, your food isn't done. Then you wait another 10-20 min, see someone through the front window put your bag on the counter and LEAVE IT. This has happened so many times I'm stunned I go back. It's the only place on the way to the local high school to get food (from this direction anyway) so we wait awhile and give them another change. CONSISTENTLY the WORST EVER! Their uncaring and obnoxious treatment goes on and on. In this economy how can they risk a bad reputation? They obviously don't care about that either!

I went to the Burger King Drive Thru on May 1, 2017. I waited 3 mins for someone to take my order. I yelled Hello is anyone going to take my order? I got no reply. I waited a couple more mins but no reply. Another car pulled up behind me it did not take long before he started blowing the horn. Still no one answer from the Burger King. I then left out of the drive thru. I pulled around to see no one at the drive thru window and no cars in the drive thru either. I went to the front of BK and parked. I entered the store. I asked for corporates office number but got no answer from any of the 3 employee working there. The guy that was in the drive thru behind me went to the window and blow his horn several times before a lady went to the window saying who is running drivr thru? The other people working there said a girls name. The other worker said she has been gone for 5 hours now and i am too busy to work drive thru. This on a sturday at 7pm. This is also a 24 hour Bk. One of the guys working on the line said we need to lock our doors and went and locked the front doors. Still no one would give me the number. I unlocked the front door and left. I went to the Mc Donalds across the street and they took great care of me. Something sould be done.

I have observed for the last 6 months that service has been lacking and employees are not following through on orders that where taken when they had you your food and when they do most seem to not look at you just had off your food to who is ever standing there to take it. I am fully aware of businesses running on a small crew and if the service is good and your food is correct thats fine I am never in a rush and I give this crew the benifit of a doubt they can do the job but with the change in mamagement and the lack of true customer service its a hassel just to go in. I have seen when the computers stop working on a weekly basis to take orders and the dress code has been stretched to the point of mangers and crew wearing flip flops to work also they TV in the main lobby is off which I believe is to keep the transients from staing into long I have seem them beg for food or take it when someone is not looking or the smell that lingers from them even after there gone. My last issue is with the cancelatin of the chessy tots this was the only item that I would go out of my way for from this burger chain and it is replaced my horrible carnie funnel sticks "seriously" if it was fish sticks then i could see it but then again I would still want the tots.