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This is reference to burger king store # 8119. I've been visiting this store for about 9 months now and never seen a male manager nor pl. I've also notice that an employee working there was once a manager at KFC. Not saying that the managers and Pl's that are there now are not doing there job, but its very rare to see male managers. Also noticed that a female at the same store probaly been working there around 1.5 months now have a black shirt, in which this guy i was speaking on has been there over 4.5 months. Yea you can say i see everything. Everytime im in the store which is everyday i see him bust his tail working, he's all over the place doing odd jobs making sure the store is clean. That's what type of people we need in management, not someone who has a lead to that position. I know it was a lead cause i overheard conversations as the employees were taking breaks in the store. I truly don't thnk this is the right choice. I see him motivated and yes qualified for the position but yet you make a FEMALE who's been there for a few weeks a pl. Please review this before i have to make a disrcimination complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
My comment is for the restaraunt local at salinas ca. 93905 store # 6813. The manager has family working in the same time and they make work even more hard for the others employes and me. They do the easy work and let us work the difficult things to us just because they are family and they dont want to do difficult work. Stop the cruel. No more. No more
Actually, you're completly wrong. The law states that since they're giving you a cup wth water and ice they're giving you a service and can actually charge you for this.
regards
Dale Stevenson
In this situation if i ever miss an item, I immeditaly correct the problem, which clearly didn't happen here. I would complain to head office so they can sort this problem out.
regards
Dale Stevenson
Crew Member
It sounds here that maybe brown sause was used mistakingly. Behind the scenes, we have to make the food fast as we get so many orders, however there's no reason that we can't combine fast and accuracy to make the perfect burger.
regards
Dale Stevenson
Crew Member
A store should be kept clean at all times, as i always do at the store i work. There's no reason why it should be kept messy, when its not busy staff members should then clean the store, and listen to its customers.
regards
Dale Stevenson
Crew Member
Avoid this place at all cost. For the last couple of years this burger king has turned horrible. I used to go there every now and then but started to avoid any trips there because the wait is absolutley ridiculous (every time i ever went to the drive through there was 1 lady running between the 2 windows). I went there one day last week with hesitation because my husband wanted something there. I hadn't been there for many months but thought maybe things had changed since my last times of being there. It hadn't. I went inside to order the food to go (remembering the average wait time in the drive through with just 3 or 4 cars was around 20 min). The lady taking the orders was outright nasty to everyone-even rolling her eyes back if someone asked a question about the menu. There were only 2 people ordering ahead of me and it was still almost 10 minutes before i got my order in. Total time from start to finish...20 minutes just like always. Everyone was waiting forever...even the lady beside me commented on how if she were a manager she would clean house. After such a long time of this horrible service and attitude in this place i am wondering why nothing has been done. Bottom line...i have confirmed to myself that i need to continue avoiding this place in the future. As everyone else also needs to do. Unless you like rude people and ridiculous waits.
Stealth you seem to be against anyone who puts a complaint up on this board... Why so? And I don't eat fast food but I allow my kids to as I loved it when I was a kid but my point is if there are no customers there are no paychecks these people cannot even work compitent for burger king and they won't work well anywhere else. Anything you do in life you should do it well or you won't get far.
Well I suppose I was under the impression that this was a board for consumers to let others know their issues with businesses... Not an opinion board as you put it. And all of the posts that I have read you seem to treat peple like they are stupid right out of the gate. You assume that you know everything about everything and from what I have read you really don't. I'm posting here because I had a complaint and I picked you because you were insinuating you knew my circumstance when clearly you did not. I can't stand someone that thinks they know EVERYTHING and that everyone else knows nothing and is stupid... Really it makes you look like a jerk.
And I'm sorry but I don't remember asking how you paid your bills? And you don't know everything about someone from a 2 sentance consumer complaint board so there you go again assuming others don't pay their bills... Wow!
I am surprised to see a comment on here that i answered my own question. I wasn't asking a question. I, after the last couple of years of going to this place, just can't believe that someone else hasn't complained or that this place hasn't gone under. I have never been one to call up a company and fuss over bad service or to get nasty in a store with someone even if they do have an awful attitude. But this place is beyond just a couple of instances of bad service. Someone needs to get a word out there about this business...because as i see it from the last couple of years nobody has said much and nothing has been done. I work in with customers every day and i depend on people just like me to keep my job. I would never give a bad attitude or such poor service and i expect to have the same in return. It is there for a reason and i shouldn't feel like "if i just don't like it to stay away".
I was in Burger with my daughter who had a free Jr Whopper ticket from the eclipse game. She had only scratched off one of the shields as directed. She scratched off the one for the Wolves. Team Jacob. She had been carrying it in her purse. So she pulled it out. She showed it to them and because a SMALL scratch was on the other shield they did not honor it. I WAS going to order two other meals but when she tried to explain to the manager that she had just been carrying it around in her purse and that it wasn't even scratched to where you could seen anything and the STILL refused to honor it we left. I don't know what it is with fast food restaurants and their bogus free crap. They NEVER want to honor them. There's always a problem. Mind you I WAS going to order 2 more meals but after they wouldn't honor a simple DOLLAR burger. I will NEVER eat at another Burger King again. And don't bother offering a free meal for MY INCONVENIENCE. I don't want it just want you to be aware that you have lost a customer for life noone in my family will step foot in another Burger King again. Burger King should be shut down and B URNED.
i think you took more time to post about this than about the dollar you could have saved
oh well, bad
On Friday, July 23, 2017, I along with two friends stopped at the Burger King in Camp Verde, Az. We all looked at the breakfast bowl breakfast and decided that was to be our meal. When we were served, the food portion only covered the bottom of the bowl. It was as if though most of the portion served had been eaten and we were served what was left. This serving did not represent the picture of the bowl on the posted menu above the order counter. The photo did not resemble the food portion that was sold to us. I asked the manager, Rachel, that what we were served did not represent what was shown in the picture. She replied by stating "none of our sandwiches look like the pictures". We were not given a refund nor asked to try something else. I found Rachel to be in a bad mood to which she told us she was. She made it clear that she was not having a good day. I must say that this is the last time I will stop at this location and I will let friends know what to expect at this location. As we were leaving a trainee at this locaton tossed an egg sandwich to us i hopes of satisfying our displeasure. This egg sandwhich appeared to have been under the heat lamp for days. On the return trip we stopped at McDonalds next to the Burger King and had a great meal...
I got poisoned the other day at Burger King. I ate a Jr. Whopper and within two hours I was extremely sick; vomiting, diarrhea, chills and fever. I am in very good health or I might have died from the poisoning - sometimes I would vomit for so long I couldn't breath and nearly inhaled the vomit!
I googled 'Burger King' and 'poisioned' and got 365, 000 hits!
I will never eat there again and anybody who cares about there life should not eat there.
I visited the gunwhalf outlet on thursday I was appaled at the size of the double cheese with bacon and the price 5.29 for a meal when I complained all I got well its not the size macdonalds do dose this make it a better burger no I dont think so
I had to feed my 13yr old grandson again during the afternoon
this was nothing like the size in the ad on the window or the menu board very dissapointed probaly wont go there again
Can someone fix this Burger King, can I get fresh food out of a drive-thru or is that how you get rid of the food that has been sitting there all day. The Arby's next to this store went under because the employees were serving terrible food also. The same employees must have went next store and got a job with this burger king and don't care what kind of food they are serving. I like Burger King but I have to choose wisely which one I'm going to try to eat from. Pass this on to all Fast food restaurants, Don't serve ### out of the drive thru, It should be fresh food all the time
You lazy person. put the cream and sugar in yourself. These people making minimum wage and you want them to bow down to you like your a queen? Give me a break and you better hope she didn't spit in it.
No, you get it together. I'm sure the commercial said "at participating restaurants and while supplies last" Give me a break again. lazy people that can't cook for themselves that just want something free.
Burger King hasn't sold the American chicken in over a year [censored].
Nasty raw biscuit at bk
Burger king served up raw uncooked biscuit with a toasted top on sausage and biscuit that I ordered at the drive through at 1800 stirling in dania beach, fl, on august 22, 2017. There is no way who ever wrapped that one up did not know it was a raw biscuit as there is nothing else with the consistency of raw dough. I got home and cooked an egg to go with it, and had to cook that biscuit in microwave and then in skillet. It was nasty and hard as a rock. The overweight mean looking woman at the window was almost beligerant when I asked for jelly, and after I unwrapped the biscuit I knew why. What a sorry mess that was.
Stop eating at Burger King... problem solved.
Over the past 6 months, the employees at the drive thru window of this Burger King has taken a habit of not giving change. They take your money, close the window, open window to hand you your order, then close the window. Today, I didn't move, so the employee stuck his head out of the window and asked what I needed. I told him, "my change would be nice." He looked puzzled, got another employee, and they both stared at the register screen. Then he said to me, "it doesn't come with soda." Are you kidding me? So I asked nicely again, "may I please have my change." I had to explain to BOTH of them how much my burger cost, how much I paid them, and how much they owe me. Then he acted all annoyed, as if I'm in the wrong. If this happened once or twice, I'd let it go. But this is a common occurrence at this location. District manager/owner: if you're reading, hire new people; because the ones you have now are crooks.
Find out the names of the employees and report it to management if you haven't.
On Sept 6th at 6:14pm I wanted to use your Coupon following taking the survey & calling the 1-866#. Your coupon states that I'd get a free sandwich with the purchase of ANY size drink and fries...so I was with my son and wanted to order a WHOPPER for me & purchase the $.99 drink and the $.99 fry - my son is too small to drink and eat anything larger - the employee immediately told me that I could not order the $.99 sizes because and I quote, " our manager told us we cant sell the VALUE sizes...customers are trying to take advantage of this couopon offer..you'd have to order something larger.." I have ordered VALUE sizes before with no problem---the employeed was rude, and I did not want to delay my son any longer so I ordere something larger----but frankly your coupon states "ANY SIZE" = and that was waht I wanted(the $.99 prices)------so I am not happy with Burger King & I am strongly requesting some kind of incentive to me to make me return - that employeed and manager do not have the right attitude & are not offering what the customer's needs & requests-----send me something in the mail & I will not take this further. My Address and name is : D Dixon; 4 Hall Place Apt B Albany NY 12210
I went to the drive up to order and a women named nikki while I was ordering was very rude. I could not complete my order she was soooo rude. I was so shocked from her behavior I go out of the car and asked the car behind me to please back up so I could leave the drive up. I then went inside and got her name to make a offical complaint. She is a manager too! I have never heard anyone be so snotty and rude to a customer. I would go there every morning for breakfast, that will never happen again!
this is very disturbing yes i really dont kno whats goinn on but wen i use to go to burgerking in onliville we use to order ok they use to get the orders mixed up they play around the whole burgerking is ridged ok now but first and for most if you was to joke order something u sometimes here them playin around n when u get upset they think its your fault n then wen u do get mad they wanna take it out on ya food now what ima bout to tell you is disturbing a female that works there my boifriends so called friend she tells him what be going on at her job she still works thier but she dont wanna tell on people cause she think she gunna lose her job but her boss n some other kids they like to spit in ur food n do other unnecessary things to your food now i heard they got fired but i went there recently n the people that she say is doin it they are still there i mean that is just plain nasty n the bread be sometimes moldy and thats is so unhealthy i hope we can get some one to go thier n disguises or someone to see whats goin on because if i finf someone doing anything to my food burger king will be torn to piece i mean really that is the most disrespecting thing to do
If you speak as illiterately as you write, it is no wonder your order gets mixed up.
Unbelievable that in this day where we're trying to keep our kids healthy that burger king has to charge you extra if you want apple fries or apple juice instead of fattening fries and sugar pop. Guess that's what I get for going fast food! Won't be doing that again - almost 6 dollars for a kids meal for my 2 year old! Utterly ridiculous!
Where I live, apples are more expensive than pop. Maybe it's different for your town.
It is stated on the menu boards that there is an upcharge for this substitution! And the cashiers are doing their job by charging for it. It accounts for their inventory and if they did not charge they could lose their job for giving away food.
Sounds like you only eat there if it is free anyway! Now what do you want sent in the mail? More free coupons to eat at a store that has rude service. BK does not owe you anything.
Why did she go there. TO START TROUBLE! Tell her to stay out of there and not start it at this girls job.
I went to the drive-thru at this location on 10-29-2017 @ 8:30am. I ordered 2 dollar menu items (sausage biscuit & 16oz soft drink). The employee named Cindy told me she would have my total when I pulled around to the window. I was charged $2.56 which, by my math is about .42 cents too much. I said nothing of this to her as I was in a hurry. The receipt for this sale was wadded up in the very bottom of the bag. It also had no pricing or tax information, just listing the items that I purchased. My best guess is that she pulled this amount ($2.56) out of her head when I got to the window. I question whether or not she even rang the sale up. I called consumer relations and spoke to someone named Stephanie who was reluctant to give me the district managers name (Mark Stahl) and would certainly not give a phone number for him. The phone number for the store, which is listed on the corporate website, goes to a fax machine. To me, this kind of service is disappointing and unacceptable. I work a large corporation myself and had I given service like this I would have never heard the end of it. IS THE KING LISTENING?
You're so upset over 42 cents? I really doubt that she just made up the amount (considering it's so random), and especially because your items were still listed. Additionally, most cashiers don't even have the power to just enter in random amounts without manager consent. Maybe the price rang up wrong? You should have alerted her at the time.
Went for breakfast. There was 6 minutes left on ordering breakfast. This is according to the receipt we received. The cashier took our monies. Walked away and then came back. She told us in an unfriendly way that there were no more biscuits so they couldn't fill our order. This is because it was so close to the end of breakfast that they were not going to make another batch of biscuits. We then had to wait 5 minutes to get our monies back. The store # is #10654 on Ridgeway in Greece NY. Due to this, we will never visit another BK again. It may have been different had they told us that it was to close to end of breakfast to make a new batch of biscuits and before charging our credit card. We could have made it to McDonalds in time to still get breakfast, but no, they had to run us through a bad experience. So, we ended up with no breakfast and have decided to never go to another BK. We will also tell our friends and anyone else about the poor service. We will never recommend a BK to anyone either. Just bad customer service over all. I guess they have enough customers, so they don't need us as one.
your that upset you didnt get a freakin biscuit from BK? amazing what people will complain about...
Burger King -- such crap! Every single one of their stores shut down in my area. Auntie is steadfaastly happy about it too.
Oh ... gkenigmatic -- for the record -- I have sworn countless times never to darken a merchant's or company's doorstep again or spend one single cent on their products. And guess what? I haven't. This is Auntie's charming little way of kicking the CEO in the balls.
Poor customer service is poor customer service. Period. This fellow had a bad customer experience. Oh it was 6 minutes to close of breakfast and they didn't want to make a batch of biscuits? Oh, boo hoo hoo for the Burger King franchise! They lost a customer, and possibly the lifetime value of that customer, to save a buck on a biscuit batch. BK corporate will waste millions of dollars on advertising this year. But lost a customer on a biscuit. Penny wise, pound foolish.
"For the want of a nail, the shoe was lost. For the want of a shoe, the horse was lost. For the want of horse, the man was lost." That liitle parable is about how small things can cause big problems down the line.
Stupid little things like this drive customers crazy. Auntie would bet her teapot, Miss Surly in the story, was a teenager. They're so good at rendering bad service!
@Disappointed (the complaintant) - Thank goodness lunch time was only a short time away!
@gkenigmatic - You still eat at a Hardee's you once got food poisoning at? Dear, are you a masochist or does the little cho-choo not quite make it around the track?
@Auntie: They don't lose just a dollar for making the biscuits. They would have to throw out a fairly large batch of food for one person. And if they did it for this one person, they would have to do it for every person, which would result in huge loss compared to the loss of a customer who buys a dollar biscuit.
Though I do feel as though the cashier could have been upfront with them.
Also, way to bring ageism into the picture. I have had a lot worse customer service experience with seniors than I have with teenagers.