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Burn Gym & Spa Complaints 4

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10:16 am EST

Burn Gym & Spa I want a refund of my fee

I joined in d month of Aug (don't even remember correct date). I went there just for 2 days, then I had severe Cerival . Doc asked me to leave the gym for couple of months. They do freezed by membership. But 3 months passed . Then cos of Covid gym was closed. Now they reopened it and I still can't go or don't want to go and risk it. So I need a refund of my Rs 8000 which I literally wasted as I went there only for 2 days. Kindly help me with the same or else I am going to file a complaint in consumer court.

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10:14 am EDT

Burn Gym & Spa management behavior

This is about burn gym ludhiana branch. Most client use lockers to keep gym equipment safe permanent. Because that time there was no such restrictions for permanent lock. Saturday they put notice "DONT USE LOCKERS AS PERMANENT LOCK".
I was absent in that day. When I entered gym on Monday I got my locker was broken and my equipment was missing. After asking about this to management they behave rudely and said we give notices to everyone after that we broke locker.
This is bad ethics of management. If anything missing from client's articles. they are responsible for this.
Is this right to do by management without asking to telling clients?
Can they fulfill the loss of missing article?
They have any proof what articles was inside of each client's lockers?

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8:00 pm EDT

Burn Gym & Spa Regarding transfer my membership

Sir i joined burn gym in month of oct in Ambala. I want to transfeered my membership to zirakpur as co for which i am working They transferrrd me to chandigarh. So I have to chift their. I requested to Ambala gym coardinot that what is the process of transffer. They said u have to pay transferred charges 3000 rs. This is ridiculous. When we under 1 brnach then why their is transferred charges. Or. When i joined they didnt inform me regarding this . I asked regarding this.

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Is Burn Gym & Spa Legit?

Burn Gym & Spa earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Burn Gym & Spa to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Burn Gym & Spa is known for their high standards and safety. If you're thinking about dealing with Burn Gym & Spa, it's wise to check how they handle complaints.

A long registered date for burngym.com can be seen as a positive aspect for Burn Gym & Spa as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Burn Gym & Spa's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Burngym.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Burngym.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Burn Gym & Spa and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Burn Gym & Spa protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burn Gym & Spa Bad services

Burn Gym Mohali Experience

My Burn Gym Mohali Membership Experience

Burn Gym Mohali Membership: Easy to Get, Difficult to Handle.

Been some time since I have been going to the Burn Gym Mohali, & the experience has not been what I or most people might have expected. The things promised were never delivered and asking for them made you feel like you were begging for something you had paid a year’s advance.

This is just my personal opinion, and I am writing out of sheer frustration and if you are already a member and stumble across it, you will agree with most of the things I am going to write.

Here are the reasons I joined this gym for:
Proximity: There were other gyms nearby, but this seemed a better option.
Newly Built: Since it was newly built, the equipment was brand new, the staff seemed enthusiastic too.
Fees: According to the space and equipment being provided, the fee seemed reasonable back then.
Nothing else I can think of

After a few months, I came face to face with the bitter truth. It was a bad decision, but once you have shelled out close to 15, 000 bucks, what else can you do besides sticking around. This is what I think of the Burn Gym Mohali now.

The gym is being managed either by IDIOTS or Over smart people or a mix of both. So why would I say that? Visit the gym today, Visit it a week or two after… you’ll notice that all machines have been moved from their previous locations. Dumbbell racks have been placed in the north corner instead of south or east of the gym. Now what I fail to understand is what these ###s are trying to accomplish by doing this.
The space is same, but stuffing in more people and trying to change the location of weights or racks is just a way to fool themselves or prospective members by creating an illusion of openness.

It’s about time the Burn Gym Management stops filling in more members and starts taking care of the ones present.

Spotter and Trainers Training in Gym Hours. What can be more irritating than this one? You paid for exercising there, & the people who are supposed to be guiding you or training you are busy training themselves, while you wait for your turn… I mean what the hell is happening here? Now the management can plead ignorance in this case, but what about the CCTV cameras that have been placed in all corners of the gym. A person has to be DUMB or BLIND if he is unable to recognize who is using the machines, Members or his STAFF. Also, the service staff loves to make the dust fly with their brooms when members are around. The noise of vacuum cleaner & lousy punjabi songs add to my gymming experience.

The place literally stinks! Get on a treadmill, the member next to you is stinking, you can smell it coz the treadmills have been cramped together. The washrooms (so called Spa) stink as well. & sometimes they spray cheap room fresheners which cause sore throat and leave a bad taste in mouth instead of countering the stink..

The equipment has started showing signs of age because of all the WEEKLY SHIFTNG. Barbells are bent in the center and can harm a person more than doing good. Most Dumbbells are loose, & no one bothers to tighten the bolts.

I don’t think writing anymore is going to change anything, so I would prefer to put a full-stop here. I hope someone from Burn Gym Mohali reads this and actually does something about it than conspiring to make the lives of existing members miserable by adding on more members to their TINY gym.
They might get new members, but focus should be on retaining the present members by providing them quality services instead of fooling them with stupid marketing gimmicks. If no one is approaching the management, it doesn't mean they are satisfied, it means they have lost faith in you guys and they know they won't be offered a genuine solution.

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Tav05
Mohali, IN
Jan 27, 2022 10:12 am EST

Thinking to file case against them in Consumer court. They never refund the fee. Paid 8000 for 3 months. Just went there for 2 days. Cos of some health issues couldn’t go further. They freezed my membership for 2 months. But I still can’t go and they are not refunding any amount. I simply wasted my money.

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Neha Rahul Sharma
US
Dec 25, 2019 5:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My brother and l are not coming and he recieved call for freezing as we mentioned that we have already taken it. She said not a worry.But when we confirmed by calling them, They simply deny Which was indeed pathetic, Even we planning to cont next session and such act make this doubtful.kindly solve this issue.

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Baldeep Singh 08
US
Sep 19, 2018 5:08 am EDT

The trainers are very careless...vry unprofessional...the counsellor of burn gym is un tolerable...
Vry bad exerience...

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Janhvi Dureja
US
Sep 05, 2018 9:04 am EDT

xellnt facilities but studio for fitness classes is running out of space...kindly construct a bigger one asap...

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Shalini Bhardwaj
IN
Jul 10, 2017 7:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I totally agre to whatever has been said. All that these Burn Gym people want to do is cheat people. They keep forcing us for personal training and the day we refuse to take it. every trainer will be asked to step aside and they will refuse to assist. I have a membership at Burn Gym Sector 8 and these fools do not know how to treat customers. The customer service is poor. Especially the so called Lady Manager, Gaganika Kapoor. No manners, etiquette to talk to members. No wonders people abuse them and shout when they get saturated with unethical and immoral behaviour. All these stupid people want to do is mint money. The worst Gym. Better not be a member here if you value your money and time.

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geet singh
IN
Apr 12, 2014 5:11 am EDT

I agree on same.

I took annual membership last July. ...went for 3 months...n I got transfered in my company, so 26 sept was my last day of gym there.

I was told by then centre manager Kuldeep (I guess was his name)...that my membership has been freezed till I join again or I find a member whom I can transfer my membership.

Today on 12 Apr I'm getting a callcall that my membership is active since then and only few more months left and they were asking me my feedback of my experience there.

I asked them that whether they have cchecked mymy last day of visit before calling me for my feedback. They were mum.

Then I told them my situation n they sasaid that this is not the case and previous centre head n manager have been fired as they cheated many people.

Lol.

I asked where and I at fault onon this cheat.

They have no answers.

Pathetic

Called the regional manager on this...The was also least concerned to listen and said he will check my issue but he didn't ask me my name or any record...II dnt knw what Iis he going to check...?

Some Mr. Chauhan is regional head there.

Regarding gym issues...always cramped with ppl...long long
queues. ...

Trainers more interested in making more money by making personal trainers. ...n if members not taking personal trainers thenthen they hardly help members.

My contact I'd is Geetsaluja@yahoo.com

MMyMy

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harry1510
IN
Jun 01, 2013 11:20 am EDT

I agree with you all guys please if you don't mind can y send me your email I'd so that I can contact you all and write a big complaint to iso certification guys who issued then certification to this gyn dear my email is harrys1510.com .

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Blakar Singh
IN
Apr 30, 2012 9:44 pm EDT

I totally agree.. this has been the worst gymming experience ever ... No one should ever join this Gym...!

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Zzz1
IN
Apr 18, 2012 6:55 pm EDT

Rightly said .. i thought i was d only one who felt this :D

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Overview of Burn Gym & Spa complaint handling

Burn Gym & Spa reviews first appeared on Complaints Board on Apr 18, 2012. The latest review I want a refund of my fee was posted on Jan 27, 2022. Burn Gym & Spa has an average consumer rating of 1 stars from 4 reviews. Burn Gym & Spa has resolved 0 complaints.
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  1. Burn Gym & Spa Contacts

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    SCO - 58-59, Sector - 11, Panchkula, 134109, United States
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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