Cabela's’s earns a 1.8-star rating from 147 reviews, showing that the majority of outdoor enthusiasts are dissatisfied with gear and equipment.
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credit line lowering/increase interest
just checked my February statement to find that my new rate of interest is 27.99%... which I think is just completely AWESOME!
I guess my prior rate of 12.99% and an avg payment of $1500 a month just wasn't enough to fill the pockets of the spineless brainiacs that decided to make this well timed business decision.
This appears to be a game of debt, not money management... and in it, everyone loses... except those that run the banks and credit. If you have not noticed, banks have the biggest spread EVER. Savings rates are in the toilet and loan rates have gone relatively unchanged. EVERYTHING favors the banks and them getting their act in gear, they'd rather get more out of the deal instead.
It's sad to see that this is wide spread. What bothers me most is that this industry is arrogant enough to gamble on the future losing billions of dollars in the process, it cleans up the books with government (taxpayer) money and then to make the situation even worse, they attack the very people who did not borrow iresponsibly and are not a part of this mess. If I tried this I'd be in prison. I'd really like to have a meeting arranged where I can meet the ones responsible for all of this. I want them to tell me why they are not paying the price for this w/ their jobs, serious tax penalties for undeserved bonuses, liquidation of assets and mandatory community service (since they really don't understand what that's about).
No not complaining, I am so glad they did that and made me aware of there actions! Closed there card and have one card only. Cabelas lost my families business along time ago .
worst service ever
I purchased a dog collar from their on-line catalog. The product originally sold for $99 and was listed on sale for $59. It was also clearly advertised as "in-stock". The next day I received a notice from them that my order was cancelled because the item had been discontinued. I was very disappointed. At that point, I went back to the on-line catalog to see what my other options were. To my surprise, the same collar was listed with the same manufacturer's description. The item had a new Cabella's product number and a new price of $109. At that point I got angry because I felt cheated by CABELAS. I sent an e-mail to them stating my dissatisfaction. To date, no response from customer service. Cabelas has a good name in the the industry, I'm sure if upper management knew how un-responsive customer service is, they would remedy.
11/28/08 Update, it's been 2 weeks since I contacted Cabelas customer service . . . STILL, NO RESPONSE from them. I'm convienced they don't care about retaining customers. There buisness must be great that they can just "blow" their customers off. I'm not happy & will not buy from them in the future.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am dissatisfied with Cabelas at the low management level, too. There is no way to contact the board or anyone high enough in management to make a difference. Cabelas would not provide me with a receipt for merchandise purchased as a gift. Demanding a receipt was useless because their lower management is brainless. The last straw was when they sent a gift to the wrong address then blamed me. With no receipt for my purchase I didn't have a leg to stand on. Lower management refused to overnight a package one county away from the store to my mother. I had to express mail the item from Alaska but it arrived late because nothing moves fast from rural Alaska. I've been a loyal Cabelas customer for decades but have ended my association with them over this incident. Cabelas is too big to care about individual customers today. Everyone who purchases an item in this country is entitled to a receipt.
are those dates correct if so have they sent you the dog collar yet please contact me at seannamae@msn.com
unauthorized retention of personal, private data
I am of the opinion that Cabela's is using unauthorized means to collect personal, private identifying information. Their policy is disturbing, questionable, and suspicious. If you read the fine print of their return policy, the "100% gaurantee" is apparently a half-truth.
In order to complete a return or exchange the buyer must "present a valid photo ID that will be recorded and retained in a database to be used only for authorizing returns." "Recorded, " i recently found out at their store in Louisiana, means electronically swiped.
What is Cabela's doing with this information? Who might they be selling it to? By what means is it protected? What legal standing do they have to require this information except for the purchase of a firearm?
The stated purpose, that it is used to "authorize returns" is nonsensical. A receipt and presentation of the return merchandise are all that is necessary in any retail establishment.
Unlike a credit card company, for example, with which the consumer signs an agreement and the company's privacy rules are legally binding and public information, Cabela's is taking this information without authorization, almost through what could be characterized as a mild form of extortion, and without any written agreement on its use or protection.
Other agencies, a bank or the Transportation Security Administration at the airport, these have legal standing to require an i.d., and even still they only look at it, not record it electronically.
Cabela's policy is unjustifiable and shameful. They should change it immediately.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have no problems with the policy. With the return abuse I have seen, I am suprised cabelas waited this long. I was in line once while a customer was returning a pair of boots the employee was having a hard time finding. The boots look like they have been used for 10 years. And that customer was allowed to return them.
Another time I was in line waiting to get a fishing license and this guy was trying to return a crossbow without his receipt. The employee told him she needed to see his driver's license. The customer said he had to go to the car and get it. Another employee came up and I overheard them talking about the crossbow. It appears the customer took it from the sales floor, removed all the tags in a blind and tried to get some money for it. The customer never came back into the store. He probably knew he'd been busted.
Anyway, many big businesses require a photo id to do returns. They do have a right when it is their assets at stake. I have no problem giving it to them when I return something because I have nothing to hide.
It seems to me that the ones who have problems with proving to cabelas who their are, are probably the ones who are abusing the return policy and have something to hide. If I owned a business like cabelas, I would rather lose those people as a customer than let them continue the abuse.
The previous poster is correct. I am a Cabela's employee, and am surprised it took us this long to crack down on returns. We are simply trying to protect our assets by identifying and stopping return fraud (whether it be through misuse of employee discount, theft, price tag switching, etc).
What this boils down to is that Cabela's, along with any other company, is free to set the terms on which you must do business with it. If we say you have to have an ID to do a return, you have to have an ID to do a return. If you don't like it, don't buy things from Cabela's. Our prices may be higher, and we may have a strict return policy, but you are not going to find a company that treats its customers better. That's the bottom line.
Cabela's does not store this information. The information is collected through Cabela's, yes, but the database is maintained by The Retail Equation, Inc. The information is not accessible in any way by Cabela's, and none of the information from your driver's license is recorded.
If you've shopped with Cabela's for any length of time, the information the store itself does collect is nothing they don't already have on file. If you do mail-order, they've got your name, address and phone number.
For example, if doing a return without proof of purchase, Cabela's employees will ask for your name, address and phone number. This information is added into the register and is used for few purposes: to assign your name to a gift card, if they issue one as a merchandise credit; or to identify excessive returns. (IE, once the account is created, a line will be added for each item returned.)
You state "The stated purpose, that it is used to "authorize returns" is nonsensical. A receipt and presentation of the return merchandise are all that is necessary in any retail establishment." Did you ever ask about the policy? I did. They're apparently tracking return frequency customer by customer. Bass Pro does it, too. It's part of shopping in the modern world. Too many people abuse the lax rules, and retailers clamp down. No different than any other business. Present a receipt and merchandise all you want: what's to say I didn't break into someone's car and steal something they recently purchased? And don't think some thieves are above printing false receipts. The materials are out there, I'm sure. Register paper probably isn't that hard to find.
I think this is fair. With the amount of fraud going on in the world, stolen credit cards and returns, I think providing my drivers license to do a return is no big deal. Wal-Mart has been asking for it for years, and if you do more than three returns in a period of 6 months they cut you off. This is probably the sort of thing Cabela's is trying to establish. Again, far enough. If I purchase something big-ticket, I keep my receipt. If they want to put my license on file, fine. I have nothing to hide. I have trusted Cabela's for 20 years not to sell my information. I don't believe that they do.
Most of this information is available at The Retail Equation. If it's not there, ask the cashier at Cabela's-- they'll be honest. That's how I found this out. Again, I don't see any reason to be suspicious unless you've got something to hide. I'm sure you don't... so why the hostility?
As with most stores, 100% satisfaction usually refers to the merchandise, I've come to find. There's no way I'm ever 100% happy with the way Wal-Mart treats me.
0% interest is misleading
0% interest promotion seems to be a scam.
Don't get burned by Cabelas 0% interest "deal". Warning! Don't get burned by this HOT Slick DEAL. Be aware that the Bank that Cabelas uses is World's Foremost Bank. It is basically owned by Cabelas. The Bank policy is such that it is "almost impossible" to get the 0% interest. This is their scam. Say your monthly statement is $1000. And say you have a 0% interest purchase of $500. Say you pay $1200 expecting the extra 200 to go to reducing the 0% balance (like most if not all of us would expect).
SURPRISE, the Bank will show 1000 going to pay the monthly bill, THEN it will apply the 200 to NEXT Month's bill (assuming you use the card and have been charging purchases to it). SO, your 0% balance IS NOT being paid as you expected and then WAMO, you get a bill with INTEREST charges on the SO CALLED 0% PURCHASE THAT YOU HAVE TRIED TO PAY OFF. Slick Deal indeed.
The only way not to get charged interest, is to NOT USE that card for the last couple of months of the promotion, then the Bank must apply payments to the 0% balance.
I personally think this is deceitful and false advertising. I have called Cabelas corporate office [protected] to complain and I urge you to do the same. Otherwise, get ready to be screwed and mis-lead.
Well PckerFan414, you are no brighter than the Customer Service folks at Cabelas. You DID NOT READ, or CAN NOT UNDERSTAND EXACTLY what I EXPLAINED above.
I do not care about what interest rate "additional" purchases are under. I PAY ALL OF MY BALANCE each month. I EVEN PAY MORE, TO PAY DOWN THE 0% BALANCE (or I TRIED TO). Cabelas WILL NOT ALLOW ANY, AGAIN ANY, EXTRA PAYMENTS to be applied to the 0%.
The ONLY way to NOT be CHARGED ANY INTEREST, is to STOP using the credit card UNTIL there is NOTHING ON IT, NOTHING, NOT EVEN A REMAINING BALANCE OF THE 0% ITEM.
THEREIN LIES THE PROBLEM. AND AS FAR AS READING CABELA'S POLICY, THEY DO NOT FOLLOW IT THEM SELVES. I POINTED THAT OUT TO THE "HEAD" CUSTOMER SERVICE REP. AND SHE AGREED WITH ME!
The complaint has been investigated and resolved to the customer’s satisfaction.
Cabela's Visa called and asked us to correct our original complaint on this website. While I could not find a way to correct the original complaint (something this site should FIX) I will add this complaint to it and hope that helps the poor women who work in the help department at this company.
While it turned out we did owe the money that we disputed because of an error on a magazine order and it was not Cabela's fault that they kept billing us, my complaint as far as how they handled it still stands.
Case in point, I called to say we did need to pay the disputed amount and sent the amount we owed to them. I apologized for the mix up in communication. Three days later we got another bill for a late fee and a finance charge in addition to the money we ended up owing. I understand they may not have gotten our payment and they did credit last months late fee and finance charge but it would seem that this bank doesn't know what it is doing and it leaves the poor "Quality control" people making up for what is lacking in the regular business side of the company.
I think the "help people" who work for this company deserve a medal and I would still say, "Don't get this card!"
Sitinathome-
I'm shocked that you are without work! Did you write this posting without your reading glasses, as well? You write like a boob, and are trying to blame someone else for your admittedly negligent actions i.e. not reading a credit card application, before signing up for it! Don't get me wrong, I'm not any more in favor of banks/CC companies being allowed to run their charades, than anyone else, but c'mon, that was just downright stupid of you! Out of work, two kids in college, and the best use of your tax return is a financed meat grinder? Need I say more? BTW, you spelled your own name wrong!
8/6/2010
I had just figured this out and low and behold I see this post and I totally agree this is a scam.
Indeed, I just finished talked with Worlds Foremost and they admitted they are applying monthly over-payments not on the principal of the delayed billing transaction but instead toward current activity transactions that are not yet due.
Again, they admitted this but said that the new CC Laws past this year will make them change this practice now. I believe that this has always been a hustle and now because of the new legislation there are some steep penalties if they get caught.
I will be calling Cabela's Corporate Offices Monday and as suggested above I suggest everyone who has been so hustled should also.
Cabelas does not answer email complaints, they appear to have no interest in customer satisfaction. This company has too many crooks and lawyers operating it from the top down.
Buyer beware and find what you need somewhere other than Cabela's. BEEN THERE AND BEEN RIPPED OFF!
BINGO ! A NOTHER CREDIT CARD COMPANY WORKING AT THIER BEST...TO TAKE ADVANTAGE OF THEIR CUSTOMERS. I traveled for my first time in November 2009 to the Cabelas store in West Virginia. It was a 2 hour trip from Pennsylvaia, but it was my son's 16 th birthday and I wanted to treat him to the store. We walked into the store with the intentions of me spending less than $75 for a gift. yeah Right, $60 bucks to infiinety. I picked him out an under armour camo shirt for $55 and had plans on just looking around for awhile. One must admit, the walk around the place is eye opening with their huge fish tanks and mounted deer that most of us could only dream about seeing in the woods. Then we headed upstairs to look around when we were quickly followed around by a sales person. I had my eye on a meat grinder and picked up a $200 and realized it was out of my league to buy it at that time. before I set it down, the sales lady approached us and said " thats made of all steel gears, you will never need another one. Why I then said what I did is something I seem to tell people that 99.9 % of them could really care less. I said" I just put two boys in college this year, I am without work at the time, and I could never be able to afford it. Oh wait she said, we have just the deal for you..I can get a form for you and you can put everything on our special deal credit card we are runing on a promotion right now, It will run out next week". I said no, but she insisted it would only take a minute, and no payment till May or June of next year. Oh, I thought, I could do so and pay it off with my income tax check in Feb 2010. Then she left and was back minutes later with the form and insisted it would take less than 3 mintes to fill out. So, I gave in and did it, ONLY DO TO THE 0% FINANCING for the first 6 months. She also promised me I would get $15 of this order and 200 points i could use on this order too. What a deal she said, you have about $400 all together if you buy this meat grinder and the trip down to West Va. would be worth it. My wife had paid the this bill over the last 3 months and I assumed there was no charge on it. NOPE, tonight I called about a different matter and asked them what the $60 extra finance charge on my bill. Customer Service said that was normal. What I said, I was told I had 0% finance charges for 6 months. Now I am waiting 48-72 hours for them to get back with a explanation. So... my fault for not stopping and getting one of my kids to read it before leaving the store because I didn't have my reading glasses ? It's my fault because I took a saleswomens word and two other people in a booth that told me 0% fifnancing also for this special promotion they were running? Does that mean I could walk into any store give them cash for an item and tell them they needed to read the fine print before they spent it ? Sorry Cabelas's, corporate banks, and you might as well add all the Big Pharmacy companys with you. You all are walking on THIN ICE and when it breaks, one day their will be no one to keep you from drowning, and you and your partners in crime will lay in the bottom of the lake with all the other bottom feeders that live there.
I carried NO balance month to month. I used my card onvacation and had a balance for the first time since I got the card years ago, BAM...they raise the interest rate from 12.99% to 20.99% which they ARE allowed to do according to terms.Well, Obama startd this whole thing with the credit card reform statements and actions. So...NOW, the scramble to jack up rates and fees before the new reforms take effect. I have over a 700 FICO. Other cards did not raise rates but maybe a few ponts, BUT only a few banks did. So, this is just the beginning of the HOPE & CHANGE screwing comng. BUYER BEWARE! PS...I'm through with Cabela's except for Cabela ONLY purchases and NO BALANCE!
I'm a Cabela's employee, and would like to clarify a couple things. First, World's Foremost Bank is not "basically owned" by Cabela's. It is simply a part of Cabela's. Second, if you read the promotion terms and conditions you would see that the promotion applies only to that specific purchase. Any other charges you have on the card would be charged the same interest rate. We deal with this every day. People fail to read the fine print, and then yell at us for being "deceptive." It is the responsibility of every consumer to read what they are getting into. If not, any dissatisfaction is your own fault.
rejected my order three times
I have got to order one time threw BILL me Later and ever since I have be turn down threw the other stores ! What kind of scam are you running ? You all make it sound so good and somebody and then you continue to turn me down. This is fraud and I will go higher up to see that this dont happen to me ever again ! You all need to make things right to the customers that you false advertisement to ! How can companies like you live with themselves knowing what you are doing to your CUSTOMERS ?
This is exactly is whats happening with so many customers. It all needs to stop now. They need to follow the true advertisments ! Dont send no more false advertisments to our EMIALS ! Thank YOU!
The complaint has been investigated and resolved to the customer’s satisfaction.
If you get rejected by BillMeLater, it is because you have bad credit. That's all there is to it. If you have a problem contact them at [protected]
credit card acct management practices
First, as general information about World's Foremost Bank, it is a wholely owned subsidiary of the Cabela's retail store, catalog, and online sales operation. Unlike other companies, Cabelas actually owns the bank that issues its own credit cards. This isn't like a Sears card that is issued by CitiBank. Next, Cabelas primarily (almost exclusively) use...
Read full review of Cabela's and 63 commentslack of responsiveness
My review on Cabelas.com:
Re: Cabela's Tur-Duc-Hen
I purchased Cabela's Tur-Duc-Hen for Christmas dinner and it was a nightmare...
Bottom line is that whoever Cabela's has producing this product must put it through a brining process prior to shipment.
After cooking the bird(s) and bringing up to temperature, I let it rest and started serving for a dinner party of 20.
When served, I noticed that people were taking one bite and sheepishly removing said bite to the provided dinner's napkins. As I continued to carve, I cut a bite to taste for myself and was not able to swallow.
It tasted like it sat in a brine tub for three days. Maybe this was a Friday bird that never made it out until Monday p.m.
20 really disappointed people rummaged around the house trying to get full on the appetizers and ancillary food that was brought to the house in support of the main meal.
Anyway, I asked for my money back and Cabela's countered with a refund for shipping and a $15.00 gift certificate.
NOT GOOD ENOUGH FOR ME!
I saved some of the bird and offered to send it back frozen for a taste test, and Cabela's refused to take me up on the offer.
The entire Tur-Duc-Hen went in to the trash.
This will be the last product that I will purchase through Cabela's in view of the lack of responsiveness...
Consider yourself duly warned...
John Felts
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a feeder online from cabelas I received it from UPS with multiple layers of tape looks like there was a bunch of kids that got into multiple times and all the parts were missing And what I get is I'm sorry I'm driving 3 and a 1/2 hours away no feeder this weekend
There yelling obscenities over there open microphone in the store...
We can hear it 10 miles away!
Calling us ugly [censored]
I ordered a handgun that was not in stock and it has been almost 2 weeks and it has not come in . It took a week to process it and now it is shipped. I had orders from china that didn't take this long. This the first and last order i will make from cabela's. If it is not in the store i will look at other stores.
I am an avid hunter, fisher and outdoorsman (gal) and I am sick and tired of seeing the lack of concern from Cabela's toward promoting women and youth. I received the 2018 Fall Catalog and went straight to the hunting clothes section... 16 pages were for men... 1 page was for youth and 1 page was for women. PATHETIC AND SEXIST IN MY OPINION!
Associate was sexiest like, they didn't have to carry these items for, us to, hunt but I, can order online I, should be able to shop, in a store just a man too I felt like a, outsider
Very disappointed I am a crossbow hunter .I do a lot of shop ping in this store
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Wow, I'm shocked to hear about how poor the service was. I used to work for Cabela's and I always thought the return policy was pretty lax, so I'm surprised they didn't give you a full refund. I'm sorry that you got such bad service.
Cabela's Reviews 0
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About Cabela's
At Cabela's, customers can find everything they need for their outdoor adventures, from hunting rifles and ammunition to fishing rods and reels, camping gear, and clothing. The company prides itself on offering high-quality products from top brands, as well as its own line of Cabela's branded gear, which is designed to meet the specific needs of outdoor enthusiasts.
One of the things that sets Cabela's apart from other outdoor retailers is its commitment to customer service. The company employs knowledgeable and experienced staff who are passionate about the outdoors and can provide expert advice and guidance to customers. In addition, Cabela's offers a range of services, including gunsmithing, archery tuning, and fishing reel repair, to help customers get the most out of their gear.
Cabela's is also committed to conservation and wildlife management, and works closely with organizations like Ducks Unlimited and the National Wild Turkey Federation to support habitat restoration and conservation efforts. The company also offers a range of educational programs and resources, including seminars, workshops, and online resources, to help customers learn more about hunting, fishing, and other outdoor activities.
Overall, Cabela's is a trusted and respected name in the outdoor industry, offering a wide range of high-quality products and services to help customers enjoy their time in the great outdoors. Whether you're an experienced hunter or angler, or just starting out, Cabela's has everything you need to make your next adventure a success.
Overview of Cabela's complaint handling
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Cabela's Contacts
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Cabela's emailscustomer.service@cabelas.com100%Confidence score: 100%Support
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Cabela's addressOne Cabela Drive, Sidney, Nebraska, 69160, United States
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You interest rate is based on payment history and your credit bureau score, so maybe you should invesigate that information before you go off. Also, if you had a WAMU Cabela's Visa card your interest rate increased because the card changed hands and is no longer a Cabela's Visa card and is now a Chase Rewards card. Proper notification of that change were sent out and the new terms and conditions were send out also . SO instead of complaining maybe you should do a little investigating a make a phone call and find out WHY!
I JUST HAD THE SAME PROBLEM! I THINK THEY CAN RAISE THE INTEREST RATE ONLY ON NEW PURCHASES, DON'T QUOTE ME ON THAT!
I ALSO RECEIVED A POSTCARD STATING THAT I WILL NOT EARN ANY MORE NON CABELAS PURCHASE POINTS AND MY DADS CARD STATED THAT HE WAS GOING TO EARN MORE POINTS THAN BEFORE?
I LOVE CABELAS, BUT I THINK I MIGHT HAVE TO MOVE TO THE BASS CARD INSTEAD. I WILL WAIT AND SEE HOW BAD IT REALLY GETS.