Cabela's
Reviews and Complaints

I went to Cabela's in Scarborough, ME two months ago to get .22LR ammo, and was told they didn't have any. Then I questioned this, was directed to another person, then to another person, who then showed me some ammo, but asked me, first, if I would do him a favor and sign up for a credit card – he said he had to meet a quota for credit card sign-ups, AND, if I was approved, the purchase would be free. I did not want a credit card, but figuring I had to do this to get ammo, and thinking I would not get approved anyway, I acquiesced. But I did get approved, and he told me the ammo would be free. And I got a stupid hat. So I left with my FREE purchase and tore up the credit card (which, I noticed, has an RFID chip in it) as soon as I got into the parking lot. Two months later they are harassing me to pay $19.05. I have no phone but I did e-mail their customer service and told them to please close my account with nothing due and we'll be good. I will post an update.

I purchased a man's vest online as a Christmas gift. It was shipped promptly but I returned it because it was not the kind of vest my husband wanted. There was a return shipping label inside the box with a note that $7.50 would be deducted from the price of the refund. When I got the notice that they were going to refund my money, they deducted the $7.50 from the purchase price of the item, and did not refund any of the shipping charges. So I paid a total of $42 for the vest and shipping and will receive a refund in the amount of $18.55. I am displeased that they were not upfront about their refund policy and certainly expected a full refund for the vest itself. Other online retail outlets refund at least the original price of the item, and part or all of the shipping.

Cabela's sold my underage son ammunition. A large amount as well.. My son went to Cabela to return some items he had got for X-mas. While he was there he saw a sale on some shotgun ammo that he figured he would get while he was there. He enjoys shooting skeet and it is a new hobby for him. He knew that it was illegal to sell handgun ammo to someone under 21, but was not aware of under 18 for long gun ammo. This is where Cabela dropped the ball... They failed to ID him and sold a 17 year old 250 rounds of ammo. Thank god I have a good kid that had good intentions in mind. The clerk entered into the register that the id had been verified. I called the manager on duty within minutes of my sons return from the store and informed him of the issue. He basically gave me an attitude and told me he would look into it. He called me back and said the employee had left for the night and they would review the security footage in the morning. I than sent an email to the store's general manager letting him know what had happened. He called me the next morning and told me that review of the tapes showed my son buying the ammo and that the entry to the register was not correct by the clerk... I asked what was to be done and the manager said that they would handle it. Well, that wasn't good enough. I feel the lack of priority with this is unsatisfactory. I had to explain to him that according to Pa Title 18, 6302 that this was a misdemeanor of the first degree. That is pretty serious. One step below a felony 3. So Cabela handles violations of the law by themselves and has no policy to take proper actions. I also called corporate and the woman told me that my son was the one who was guilty. There is no strict liability in knowing the laws about buying ammo... She said " they only id people that appear to be under the age of buying ammunition" Than quoted me some laws she found on the internet on out of state laws. Not sure why she did that. Finally I emailed the store manager again and told him I trusted he would resolve this and asked him a few questions in which he totally blew me off... Here is the bottom line! There are kids and I am sure felons running around seeking ammunition... Where do you think they are getting it from? Cabela's! I am considering contacting the media about this so I can get the word out to the people around this area to make sure they know the issue since Cabela is not doing what they should. Only reason why I have not yet is because I dont want any more up in arms people about gun laws.. Any suggestions?

Went to Cabelas in Glendale AZ to Purchase a fire arm Waited at gun Counter ONE AND A HALF HOURS Because og people cutting in front of me and the sales clerk would actually wait on them! Bought the gun went to check out line waited another 1 hour and 10 mins only to be told that I had a four day wait to pick gun up. Ok next day had secound thoughts about the gun model I bought so went back to look another 1 hour and 15 mins wait due to people cutting in lin e AGAIN! and Of Coarse the counter person would wait on them! Si I left the store. Went back the next day waited another 1 Hour and guess what PEOPLE CUTTING IN LINE AGAIN! GUESS WHAT AGAIN THE CLERK WOULD WAIT ON THEM! So I thought I would just get the gun I purchased. Went back on the 20th to pick it up, Guess what waited 1 hour and 20 mins to pay for the gun because Cabelas only had 1 cashier and so got up to pay Check the box and parts were missing cashier said to get a new one I would have to do another background check! so Called the manager he came and looked like I was bothering him he looked for the part and could not find it so he said the cashier would make a note to order part I said ok So when up to the counter to pay and guess what she started taking care of the people AFTER ME I said I DONE WITH CABELAS Taked to anothrer manager that didnt GIVE A CRAP! Went home and called Cabelas main office They took my info said someone would call me its the next day and no call! In the mean time I lost the gun sale and they dont have anymore I AM DONE WITH CABELAS AND THEIR CRAP!

Hi,

I purchase a 12 Gauge Smith and Wesson Shotgun last October in the Scarborough store and after 1 hour in the field, despite my air drying the gun and oiling it immediateley, it rusted and so the bluing is obviously defective. The only resolve I could get when I returned it was that the store would send it back to the Manufacturer to had it re-blued. Today I drove all the way from Augusta without being informed my gun was not fixed and had yet another run-in with "Paul" who I understand is the hard lines Manager. Here is my basic problem.

1.) He misrepresented himself twice as the store Manager when I asked him if that is his title, he said it was. He told me they could not help me and to leave the store with my gun. I refused to leave with the gun and asked to speak with the store Manager and Paul refused to allow it.
2.) He told me three times which upset my wife greatly that if I did not leave with my gun he would call the ATF and they would be beating on my door and I would be subject to arrest. My wife was so upset because she believed him, I had them take the gun up-front, but then refused to take it out of the store until some reasonable resolve can be reached. This is my intention.

1.) I will attempt to contact the store Manager or perhaps you could have him call me to resolve the issue.
2.) On Monday I am reporting this incident to both the attorney General for the State of Maine as well as most certainly contacting the ATF as they are going to take a dim view of customers being harassed by company employees. I will know forward this letter to the Maine Better Business Bureau. I am well connected in this State with outdoorsman and Maine Guides, but I will never set foot in another Cabela's as long as I am alive.

I ordered a bench rest, the website was down for days and the order took that long to finally go through. Once through it was canceled and when I tried to verify the information was correct, not only could staff be more unhelpful, but they couldn't tell me. They told me the deal was no longer valid and that the item was sold out and no backorders. Less then 10 days before Christmas and they offered no alternative. DO NOT DO BUSINESS WITH THEM IF IT IS IMPORTANT!

I ordered a product from cabelas 9 months ago and they still haven't sent it I keep getting the run around ranging from they would sent me a gift card for value of product and sending the card to the wrong place to losing order and payment in computer so I'm going to try and find a lawyer to do a contingency basis class action lawsuit anyone interested in joining lawsuit can email me at [protected]@msn.com please leave your email address and possible second way of contacting you.

I had build up over $600 in Cabelas Club points then they cancelled my credit card. Now I have no Cabelas Club points available. I guess when times get tough Cabelas is willing to screw it's loyal customers to help it bottom line.

For the last two weeks Cabela’s maintains that because of their new computer software they cannot give refunds. I have been waiting for a credit of only a few dollars back to my credit card and after 5 phone calls to their customer service department and getting the same “our new computer system cannot give refunds at this time” I think everyone should be aware of this BEFORE ordering their Christmas gifts from them. Amazing! I asked them to send me a handwritten check since their Credit Card Refund system was down and they said we can’t do it that way. A complaint about Cabela’s refund system has also been submitted to BBB!

I had purchased a Plano Rifle case along with a Queen size inflatable bed, both these products turned out to be defective. The sad part is that this was supposed to be a gift. I got intouch with Cabelas over chat and then sent them pictures of the defective products. They offered me a refund / replacement. I preferred the replacement, however to my surprise, the response they gave me is that the refund has already been given and they cannot send me the replacement. If required, i had to shop again.

My repeated attempts failed to explain to the customer service team, that i will be loosing on the amount of custom duty i paid here in India and that they must send me a replacement.

Whats shocking is that they conveniently chose to avoid chat interactions to my id, and when i enquired about this through the emai, they chose not answer it.

I guess, every one at Cabelas is in high spirits celebrating the 50th years. But they really messed up badly in my case.

I have given up! and finally put this review
[protected]@yahoo.com

I came across a great bargin on the Cabela's website. I placed my order and after 14 days never recieved any corespondance, order continually stated "pending". This means they haven't done anything with the order. I paid with a prepaid mastercard that I just got to make the purchase. After 15 days I got an email stating that my credit card did not go through. I directly checked the prepaid card website and no attempts from Cabela was made to clear the transaction. Ofcourse the bargin on their website is now gone. I don't know what Cabela is doing but completing orders online does not seem to be a priority.

I have bought several hundred dollars of giftcards from the local grocery store (QFC) Actually around $800 so far. and have recipts to prove it. I spent them at Cabelas and never recieved any Club Rewards. I buy 1 or 2 cards evertime I go through the line at the store. Then once at christmas time, our neighbors carpool to Lacey Wa to buy stuff. So I called the customer service and they said that they don't give points when redeming the gift cards. She said that if you purchase a gift card from the store then you get points for buying the gift cards so they can't give points when you spend them too. That makes since, but what if I buy them at the grocery store like Safeway? I don't earn points when I buy the cards nor when I spend them a t Cabelas. This seems a little unethical since their website states "You eran 2% in Club Points on all merchandise purchased from Cabela's -- regardless of how you pay for your items." This is one way that they can make more money off of the people, simply because of the loop hole they choose to ignore. So in summary " don't buy gift cards for cabelas at any other store but Cabelas. This would be an inconvienence to their customers because Cabelas is 3 hours away.

I have found that representatives from this company are dishonest when stating facts. I had a cabela's visa and have been making my monthly payments. I make my payments online and according to there corporate office they are able to see all payments wnen they are processed. I reviewed my payment history and the day after I made the payment and the payment shows processed they will call and ask when are you making your payment. I do admit that the last 2 payments were a few days late but the payments are being made monthly. The corporate office stated that they can see the payments when they are processed and they state they can not see the payments. I guess someone is being dishonest and I would have to believe that the corporate offices are telling me the truth. If anyone has a visa from cabela's -- cancel it. If you are thinking about applying for there visa card don't. I would not trust any one who is dishonest and can keep there stories straight. I have caught them in several lies and regret ever doing business with anyone who is this dishonest and can not admit that a mistake was made. If one part of there business is this dishonest then this must be a corporate culture. There are other retailers that I can spend my money at. I will never do business with a company that is not be truthful or honest.

Very disappointed in their customer service!
Poor service!
I originally placed an order through their website on Oct. 15th, I received one item out of six, the other five were on backorder, (which did not show backorder when placed the order.) After receiving the one item, which the quality was not what I expected, I called on Nov. 2nd, spoke to a Beverly, and canceled the rest of the order, (which only one item was canceled.) Dec. 1st, I was sent a notification by my credit card co. showing Cabelas was charging my card for items I thought were canceled. Called cust. service and was cutoff while speaking with Jeff. Called back and spoke to Barb, she told me it would be taken care of. Dec.2nd, I get an email from Cabelas stating the order was shipped. I will now have to return the items and hopefully have my card credited...

For the last two weeks Cabela's maintains that because of their new computer software they cannot give refunds. I have been waiting for a credit of only $10 back to my credit card and after 7 phone calls to their customer service department and getting the same "our new computer system cannot give refunds at this time" I think everyone should be aware of this BEFORE ordering their Christmas gifts from them.

I ordered and was charged my Credit Card on Oct 27th 2010 and as of today Nov. 15th 2010 have not received a credit.

I asked them to send me a handwritten check since their Credit Card Refund system was down and they said we can't do it that way.

A complaint has also been submitted to BBB

Everyone should also be aware of their two tier Customer Service. The first 1-800 number you call is really not a Customer Service Department but rather order takers. They will eventually transfer your call to the REAL Customer Service Department. I should also mention they then have to call their "Credit Department" who does NOT talk to you.

Well I have always been very hesitant to purchase anything from Cabela's because I have always had a hard time swallowing the logic behind paying for somethings name. However I have heard that their stuff lasts. So against my better judgement I went ahead and ordered some waders online because I live in Colorado and I didn't want to drive 4 hours to Purchase them. So I placed my order and registered with them online so I could track my order. I then went and checked my bank account and they had withdrawn the money, which at that point wasn't a problem. well I went back and checked to see if they had received my order, however it didn't even show I had placed an order. I went ahead and gave them the until the next day so that they had some time to process the order. However when I went and checked the next day the order still had not been processed. So I called their order center and they informed me that their website was down for updates but my order would still be delivered on time. So I gave it a whole other day and checked and my order had now posted. Which was great news, until I looked at the date the order had been posted which was two days later. So Instead of the order being placed the day I ordered and being here three to six days later it had been placed two days later which meant three to six day from the date they placed the order. So I called customer service and they gave me the run around and then informed me that there was nothing they could do and they were sorry for my inconvenience. My biggest complaint is that why don't they post on their website that orders may be delayed during updates. I will never go back to Cabela's again for any of my outdoor needs again nor will I ever promote their company to any of my hunting buddies. Nor should you go to them if you want to get what you order when they say it will be delivered.

Missleading the Consumer to get the Credit line they offer, , you make payments on time Every month, Not late, so you can accumulate points, when they review the account, the NEVER take into consideration your payment history only points by an outside credit agency.

Also the Points towards merchandise your suppose to get is Canceled when they cancel you.. obviousely they don't want to live up to what they Promiss the Ignorant consumer, they are out for themselve's to hell with the Consumer.

The salesman had a used outboard motor that he quoted me at $1200.00.
I asked him to hold it until I could drive the 60 miles to his store. He refused to do that. When I got to the store, without saying anything, he wrote up the bill of sale at $1295.00. He knew he was going to do that and that is why he didn't hold the item for me. I didn't notice it until I got home. When I called immediately, he said it was in the system at $1200, but yet he didn't tell me that. My bill of sale says special order item, therefore it was not in the system. These guys are all a bunch of liers.