Camel
Reviews and Complaints

Good day

I would to bring to your attention that i bought a packet of my cigarettes that i smoke which is the Camel Double, and 2 cigarettes in the packet did not have the popping sensation - its suppose to be Mint and Betty, there was no pop in whatsoever.

I bought the cigarettes at Pick and Pay Canal Walk on 8 July 2019 (1.30pm) Afternoon, i kept the packet in case its needed for the complaint.

I am just bringing this to your attention, as this cigarettes are very expensive to come across such disappointing incidents, i am just bringing this to your attention.

I can not recover my account with security answer.. Maybe I misspelled my answer but I still should have more than 1 option & that only 1 is a recording . And then when I called the customer service number always a robot that sends you right back to the website. So I make a new email and they say I'm already registered and would not let me use new email. HOW DO I SPEAK TO A HUMAN?

I bought two packs of camel lights and the first pack fine but the next pack I open I hit once and gagged I put it out and thought what was that taste?! I thought maybe it's me but I let a friend who smokes to hit one without saying anything they said it tastes like my essential oils, they asked if I sat them in a weird spot close to anything nope just opened them and the crazy part is I have gotten sweet tastes but nothing like this before a whole pack I pay almost 6.70 for a pack and that's insane I know but I wanted camels instead of buying cheaper cigs and now I'm regretting it because it was money wasted but has anyone else had this happen before with weird flavors like this? I'm going crazy looking for a answer

Wtf? For mobile coupons the little card from my pack of camel menthol crush (full flavor) states: camel.com
So the site has nothing but a phone number to call "and we'll gladly assist you"
What a joke! All the damn message says is to go to camel.com!
Who the hell is in charge of the cluster [censored]?
By what I read in the reviews and other sites camel is about to lose a large chunk of it's consumer base. Including me (a 40yr loyal for 40 [censored]ing years!)
Your marketing vp should be fired. Hire american and can the foreign [censored]!

I am so frustrated I've called in multiple times and have been told my account has been locked with all RJ Reynolds website for an unknown reason. Every time I call and they just say there's nothing they can do no solution. I asked can I get verification. Their responses nope. I asked can I open a new account. Their responses no. I asked what do I do. There responses you can do nothing. I love the products but can't believe I would be put in a situation. What if life functioned this way.

Hello, I have been using my camel account for years. I love getting the coupons. For some reason about a month ago I have been locked out of my account. When I call the 800 number they say that there is nothing they can do and have no idea why my account is locked. I've tried twice. Please help me resolve this issue or let me know how I can help. I would love to get coupons again. Thank u

The new packaging is dumb. Why would you make 2 diffrent kinds of smokes have such similar packaging? I am constantly getting the wrong ones now because if I'm in a hurry and dont take out my glasses to read the small silver part thrn half the timr I get the wrong ones. How could someone ok such a dumb change. Before I could say the white and green ones. Now its the black and green but not that black and green
Stupid stupid stupid

Who ever approved the new black box design needs to be fired. I smoke the Camel crush menthol but have gotten the Camel crush menthol silvers multiple time wasting money because the packs look to similar. It is confusing for employees as well as customers. So sick of buying the wrong pack and not realizing until after i open it and see stupid white filters.

My name is Joy. I have been smoking camel menthols for close to 15 years. My grandfather also enjoyed your brand. However as happy as we have always been to enjoy your products. The new packaging is too similar to the camel menthol silvers. So therefore employees keep getting my packs confused. I have to admit I absolutely hate the silvers. And at this point I have wasted so much money on buying the wrong packs I am preturbed. Please repackage so that this doesn't keep happening! Thank you for your time and consideration! But please repackage! Sincerely a loyal customer who just wants to buy what I want to buy...

I have called your company now three times, 800-334-8157.
Twice I spoke to women that said my account was corrected with my new last name. Was Thommesen is now Brown.

I tried registering each time but only took me to the contact phone #.

The last gentleman stated I could not access my account because it has been frozen. He said he could not unlock it that I needed to send an email. I have found no email either.

my email is [protected]@yahoo.com

Please assist or you are soon to lose a customer. I can be satisfied with other brands as well.

Melissa Brown [protected]

I have enjoyed camel crush menthol since they came out, love the product. Although you have forgotten the aptitude of the people selling your product day by day. They are not intelligent enough to tell the difference in the packaging. The younger ones really don't care, or there on there damn cell phone. I am going to have tyo search for a new brand, if you cant fix this. This was a [censored] idea. Thank You for your consideration. Long time customer. Kelly Nash

This has happened a few times. I ask for camel menthol and get the camel crush. First of all it's ridiculously annoying that a whole line of cigarettes are called camel crush. It used to be camel crush and camel bold were separate than camel menthol. But now it's like can I get a pack of camel menthols. And they are like camel crush? And your like yes and no?!? Yes but not the black box of camel crush. I want the green box of methol crush. But now the boxes are all black with almost identical packaging. So no not that one not that one yep nope up to the left no over 1. Stupid and unnecessary. Not to mention, im sure i'm not the only one who has sent they're husband or family member to grab yours when they go to get theirs. Well they aren't trying to examine the box. So they ask for camel menthol and used to be able to tell easily with the green box. Now they get back to me and what do I have? Camel crush. Because the blue/green subtle differences suck. Not to mention, the crush has kinda always sucked. To go from a light/ultra light cigarette to an altoid mint is ridiculous. And another thing, why are 99s not offered in menthol?

The new black box version of these cigarettes are horrible. Not only did the box change but the recipe changed too. They taste different and does not compare in the slightest to the old cigarettes. It makes it ten times harder to buy the cigarettes and they dont taste right. I wish you guys would of just left the cigarettes alone. Thinking about changing cigarettes brands altogether because it's just irritating and harder to buy them. They taste like absolute crap. I've been handed the regular menthol instead of the silver and stuck smoking them because I dont notice it was the wrong one till after I open them. Mainly because of the colors are all the same and when I'm on the go I dont notice. I think a redesign needs to be in the works. As well as putting the recipe back to what it was.

I've been a loyal camel customer for about 10yrs now & you're about to lose my loyalty to your company. So i've now been scouring the internet looking for a complaint form to tear you guys a new 1, because this problem has become far too common place than it should... I really hope you'll send me vouchers for free smokes, or something equally as good, to give back a portion of the money, to keep me from leaving, because it's not right that I had to doubly spend on smokes since this "should be fired" or "should be boycotted" redesign was put on shelves. I think giving me some free stuff, or coupons for $1 pack smokes, in exchange, for all my money lost/stolen due to this, is more than fair. Smh. If not, i'll most likely be going back to marlboro menthol since their packaging was designed with the consumer in mind. At least when I say "marlboro menthol", I know that's what i'll get & will know with a simple glance at the pack... Whereas, with the new camel design you practically need a magnifying glass to read if they're straight menthol or menthol silver... Which i'll be much more likely to quit smoking altogether, then to start carrying around a magnifying glass in my purse for the sole purpose of buying your brand. Not to mention, with marlboro, I won't ever end up having to double pay for a pack of smokes ever again due to a badly approved design.

Ever since this awful redesign was launched, i've been ending up with menthol silver instead of straight menthol cigarettes! This design's awfulness began around camel's "think tank" conference table, continued on its way to manufacturing & after a billion cartons of this awfully designed packs of menthol cigarettes were produced & deposited in stores, to which I get smashed in the face with a big pile of bs when I ask for a pack of "camel menthol", not light, but camel menthol & the store employee picks up the pack, rings it up, gladly takes my $8.50 & then I don't find out they're the wrong kind til after i've opened them & see white menthol silver filters looking back at me, instead of the tan color of menthol... This immediately sends me over the edge, every single time, because I can't take them back now that they're open & I know i'll be miserable smoking them in a fashion reminiscent of a chain smoker just to get through the pack faster... Orrrr i'll eventually give up & have to go spend another $8.50 to get the right pack & be totally livid... Which all this drama, bs & theft of my money could've been avoided if camel didn't agree on a new pack design that's hands down dog crap! Did you not look over the faux paper design before approving it for production?! Because that's what I think. I refuse to believe a company as big as camel purposely put out a design this sucky. The only way to tell the difference between menthol & silver, is that bs fine print labeling that gets lost in the blue/green & black background. Really?! I shouldn't have to educate store employees, they should be able to tell the difference, just like I should.

I literally just packed & opened what should have been my brand new pack of camel menthol & instead i'm stuck smoking menthol silver again. Blasphemy! Ugh! So disappointing!

I think a redesign needs to be in the works asap!

I have bought cigarettes 3 x and the store workers have given me menthol silver bc your company made the new packaging so like that of the new regular menthol packaging. This has happened numerous times and causes me (the buyer of your product) unnecessary inconvenience and stress in order to make sure I'm sold the product I paid for. I'm going to have to switch brands due to this. Your company lost a customer just because you made it hard for your own customers to purchase regular menthol.

I am very disappointed in the camel crush cigarettes. I've smoked them for years and they have got to the point that I cannot hardly crush them any more. I have been having to take a marker and push down on them as hard as I can to get it to crush! I will not be buying any more of these. I'm so disappointed. I've always enjoyed them and never had this problem before.

Ever since the box change, I constantly am given the wrong cigarettes. I keep receiving camel menthol crush silver instead of camel menthol crush it's become very annoying. I've had to go back out and get new packs or smoke ones I don't enjoy. It happens every time ever since the box change. Definitely think they should be 2 different color boxes again

I haven't been able to get the camel website to load. It worked wednesday, but has been down since thursday. I've checked each day since but it's still down. Do you know when it will be working again? Every time I try loading it now it says that the site is under construction but should be working soon. Do you have a date for when it will be working again? Thank you!

Recently Camel changed a lot about the packaging of their cigarettes, mainly the menthols. i smoke what used to be the green camel menthols and since the packaging has been changed pretty much all the menthols have the same 3 colors and its hard for the gas station clerk and even myself who has been smoking the same cigarettes for 7 years to tell the difference. At least 3 different occasions I've been sold the wrong cigarettes because of this inconvenience and on top of all of that the price has gone up by like 70 cents since the package change. If I am going to pay almost $7 a pack I want exactly what I want. Please change the packaging back so this mix up stops happening and I don't have to switch to marlboro. Thank you.
Megan Richardson
3705 North Chadam Lane Apt. 3C Muncie Indiana 47304

This was the email I just sent to Camel

"I would like to take some time to quickly tell your company how much I absolutely HATE your new Camel Menthol packaging. The old saying"don't fix something that isn't broke"comes to mind. Ever since the new packaging came out, ATLEAST 10 times now I have come home with the wrong pack of cigarettes. First off it should be noted, I'm an extremely loyal smoker and customer to Camel. I only smoke Camel Crush Menthol, been that way for about 6 years now. I smoke nothing else and won't even bum a smoke that isn't my brand. Now whether it's due to a fault of own, such as being in a rush or whatever if I dont properly look for the itty bitty writing that signifies I am purchasing the correct pack, or the fault of the store employee for not listening to my request and hanging me the incorrect pack. The fact remains the same, until I get the cellophane torn off and open up the pack to see that instead of a pretty green shiny piece of paper, I have a black or blue piece instead. Now 9 out of 10 times, the store is not going to take exchange or refund them, and I've now wasted time, money, gas, and I'm beyond frustrated. For example, this evening I went to the gas station, asked for a pack of Camel Crush Menthol, the pack had a 50 cent off coupon printed on the cellophane. I was skeptical because I saw no small green letters reading"Menthol", but I thought perhaps it was underneath the coupon printed on the pack. I informed the cashier I believe she had the wrong pack, as it happens, I buy the wrong kind a lot mistakenly. She informed me she had in fact given me what I asked for, so I bought them and went home. I got home opened the pack to find the most infuriating little piece of shiny blue paper in my life. I had misplaced my last pack and been needing a cigarette for hours, I even went back to the store to ask for an exchanged. To my extreme surprise they decided to grant me the exchanged.. only to find out the didn't have my kind... so instead gave me a pack of silvers. I really do not like the silvers, they give me a headache for some reason. So now here I sit, with $0 to go buy a new pack, about 30 minuets and 2 trips to the gas station wasted. Along with my money, and still no cigarettes. All due to the fact Camel decided it was a good idea to make all 3 packs look identical... I'm honestly tempted to quit smoking all together, that's how fed up I am. I really hope this reaches a real human being, who can read this and sympathize with my situation. Offer some sort of consolation coupons or make some type of effective change towards the issue. If I receive no response to this, you will be losing me as a customer for good. Sincerely, One extremely irritated smoker."