Camel’s earns a 1.0-star rating from 247 reviews, showing that the majority of customers are dissatisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
account
I phoned customer service after not being able to retrieve my password for my on-line account. I ended up being told my account had been locked an cannot be reversed. Nobody was able give me answers as to why. Only that it could not be changed. That makes no sense to me. I'm 43 years old, of ample age and yet I'm being told I cannot get anymore coupons with no explanations. Camel is so HUGE that they don't care about loosing customers. I'm more mad that no one would give me answers or try an help. PLEASE SOMEBODY READ AND RESPOND TO THIS. THANK YOU [protected]@icloud.com
camel crush blues and bolds
I've smoked crush blues for several years now and my boyfriend has smoked crush bolds for a while as well, either way neither one of us have ever came across this in our time with this brand. I'm not sure if it is a specific carton or case going around in San Antonio but we have both repeatedly gotten packs that have several (up to 5 or 6 per pack) already popped menthol beads. The resulting taste is horrific, so far out of the last 3 packs I've had, maybe 25-30 were smokeable, don't want to cause a fuss, just thought it should be brought to the company's attention. Unfortunately, I think if I get another defect pack I'm going to be at least switching to a different camel product, if I don't switch back to Marlboro.
favorite discontinued
Camel should really study the ban on flavored cigarettes a little more closely when it comes to Camel Frost all they really have to do is get rid of the signature collection part and not produce any of the other flavors they had and just produce camel frost. When it boils down to it camel frost is a strong menthol cigarette and should not be a part of the flavored category. Honestly marbolo still has the smooths and it tastes like mint cookies so why shouldn't camel be able to make camel frosts again makes no sense I have been smoking them ever since I was 19 now i am 25 and the frost was the only cigarette i really liked true menthol. Tried to send camel a e-mail but you have to register first and it wont let me register
The complaint has been investigated and resolved to the customer’s satisfaction.
The last 6 packets of camel double I bought was disgusting. The bubbles where already popped and the taste!
Just bought my new fave cigs, Camel Crush and damned if half the pack was missing the menthol bead in them...COME ON GUYS! One or two, yeah sure that makes sense... BUT HALF THE PACK?!?! grrr...where's my phuckitall?
the new pack suck so ###en bad they suck they are ### , i feel gay as ### just asking for tose ### beotches.
Yes! I will keep you in my thoughts. You can do it.
I was kidding MM...Thank you for the concern and after thinking about these past couple days Im going to go ahead and try those e cigs so I can cut back SLOWLY...don't think I can handle the cold turkey thing yet...wish me luck!
Oh no, I didn't mean to preach to you and Dawn is really right. You will know when you're ready.
My dad was an alcoholic too. So, he really didn't have a desire to quit. I think drinking and smoking are two vices when married are inseparable.
I know you are not him, but gosh I hate anyone to have a painful death.
Dying with lung cancer...well good morning to you to MM...kick a few puppies down a stairwell to start your day yet?
My dad was a smoker and he died with lung cancer. Maybe you'll enjoy dying with lung cancer?
I'll pray for you :)
maybe...
defective cigarettes
the glue is not holding the filter onto the cigarette. 5 out of every pack seem to be defective. after 4 packs i have lost 18 cigarettes.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a box of Camel Activate and half the pack did not have the "click" menthol ball inside, this is not acceptable, does this get compensated in any way?
defective
i bought a pack of camel lights and opened the pack, lit my cigarette and obviously wasnt paying attention. i noticed it was wet on the filter when i put it on my lips to smoke it and i looked at it and it had a smiley face drawn on it. now if i had'nt had the pack for more that a minute i would think it was a practical joke played on me but i had just purchased them and was alone. i assume it was spit from the facory it was made in, i cant think of what else could have cause this nasty cituation! absolutely discusting! who knows whos nasty little diseased mouth the saliva had come from!
The complaint has been investigated and resolved to the customer’s satisfaction.
It wasnt spit or anything like that. Humans very rarely touch a cigarette during the manufacturing of cigarettes. It is all done by machines and robots. They go from one machine that makes the cigarette right to the machine that packs them into packs then cartons. Then robots transport the cases to the trucks to be sent out. Humans are only there to ensure everything is going ok.
Jefferson---blech! lol!
That's pretty unnerving. And bizarre. The pack was sealed when you bought it?
camel cash has been missing from cigarettes
My husband and I have been loyal Camel smokers for several years, and recently have been very disappointed in the quality of packaging and the fact that the camel cash has been missing from my husband's cigarettes for the last 2 to 3 weeks. The packaging complaint is that the hard packs of Camel full flavor and Camel Special Lights has no flaps glued on...
Read full review of Camel and 10 comments3 pac scam
My husband and I are smokers, and when we do purchase anything we always look for sales and promotions, so when we see a promotion that says buy one get one free we go for it, we buy it ' well camel ciggeretts have a bs promotion going on right know, when you purchses 2 packs of there lights you get the third for free all for the scam price of 9.40, well i...
Read full review of Camel and 80 commentsCamel Reviews 0
If you represent Camel, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Camel
Here is a guide on how to file a complaint against Camel (camel.com) on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with the company in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Camel. Mention key areas such as any transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint against Camel on ComplaintsBoard.com.
Overview of Camel complaint handling
-
Camel Contacts
-
Camel phone numbers+1 (800) 334-8157+1 (800) 334-8157Click up if you have successfully reached Camel by calling +1 (800) 334-8157 phone number 0 0 users reported that they have successfully reached Camel by calling +1 (800) 334-8157 phone number Click down if you have unsuccessfully reached Camel by calling +1 (800) 334-8157 phone number 0 0 users reported that they have UNsuccessfully reached Camel by calling +1 (800) 334-8157 phone number
-
Camel addressP.O. Box 2959, Winston Salem, North Carolina, 27102-2959, United States
-
Camel social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 21, 2024
Most discussed complaints
3 pac scamRecent comments about Camel company
Camel 99 regular
Everything420
2 reviews
Marlboro
679 reviews
KandyPens
10 reviews
eJuice.Deals
6 reviews
Breazy.com
13 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Wow, much prefer Marlboro Southern Cut or Camel Turkish Gold. No flavor, no pre-light aroma.