Camping World
Reviews and Complaints

My wife and I bought a Coleman camper in April 2017 used it once. We found some issues with the camper. On 5/24/2017 I carried the camper back to Calera, Alabama to get issues repaired under warrant. I was told the issues would be Diagnosed in 2 days and may take up 2 weeks for warranty so they could repair. On 5/29/2017 I received an email from the service department tell me that the camper has been diagnosed yet. The service department guy said they were backed up because they didn't have enough man power and had to take care of other campers to close out their end of month. So he told me a couple of more days util my Diagnosis. So today 6/2/2017 about 9 am I was told my camper still hasn't been diagnosed so I went to my doctors appointment then when I got finished I went by Camping world. I spoke to the store manger to see what was going on. I told him my complaints he told me to stay right here I did. He went to service department came pack took me to service department so I could talk to them I did and I told them my complaints. It amazing that from 9 am to 11:30 am that things got done. B S. Then I had to talk to the store manager again he asked me if everything was ok. I said NO. He told me that he couldn't speak for the service department. I asked him isn't this your store. He should be able too speak for every person on those grounds. Then he told me he would take care of me. Well they have done yet in a timely manner. Just fix the products you sale in a timely manner and if you are having problems call the costumer. A phone call would be A lot better than a email. This camping world problems are costumer service, Communication to costumer, service department and Management.

Mr. Whitaker

Good morning..

I receive your e-mails all the time for sales. Depending on the sale it is either for internet only or can be used at one of your stores or internet. Which I find really odd, all sales should be able to be used at a store or on the internet. If you have a sale, you should want the consumer to go to your local store and spend money, then go on the internet.

I recently received an e-mail with a flyer for a memorial day sale. One of the items (Maxxair ii vent cover, white, $37.57) I was interested in. I had chatted with a on-line support person and I asked how much shipping was ($12) and thought that was too much.

I then decided to call the kingston ny store (On 5/27/2017) and see what the price was or if they match the e-mail / internet sale price. I talked with a gentlemen named bruce from the store and he said to just do a print screen of the internet sale price and he would gladly match the price. He then asked me for my name, since he would hold the product, since I was going to send my sister-in-law to pick the item up for me, since she lives closer to the store than we do and was coming to our house for a cook out.

My sister-in-law goes to the store and asks for the item that has been put aside for me. The cashier has no idea what she is talking about. The whole thing from there became a cluster and she had to call me. The cashier then ask my sister-in-law for my camping world membership number. There seemed to no clue to what was going on or where the product was put aside, etc.

My sister-in-law got jerked around so badly, she asked to talk with a store manager. Once she talked with this lady (Sorry, she didn't get a name) she put me on the phone with her to explain what was the whole store.

I end up talking with the store manager and she proceeds to tell me that she can only give me the internet price if I am a camping world member. I told her when I talked with bruce yesterday, he did not mention anything to me about I had to be a camping world member for the price. He just said print off the sale price from the internet and bring it in and would gladly match the price.

The store manager then proceeds to tell me that is the store policy and you have been told incorrect. She continued to go on and on about this is how it is, etc. With her overall tone, I told her to forget the sale and put the item back on the shelf.

My sister-in-law and I talked further later about the whole situation and I apologized for the wasted trip and what she went through. My sister-in-law told me it was a terrible experience at the cashier and one person didn't know anything about anything. See felt that everyone she talked with was new. No one had really any understanding of where a product might have been held, etc.

I should have warned her from my day's prior call, since when I asked about a product, the person who answered the phone couldn't give me any help, she had to transfer me to a cashier for help. I then had to leave my information and have someone get back to me, since all the cashiers were busy. That is when bruce had call me back about my question I had about that maxxair ii vent cover in white.

I have to tell you, after how my sister-in-law was treated and the rudeness of the store manager about the pricing and needed to have a camping world membership, I will never do business with camping world again.

As my wife said as I was filling her in on the situation when we all were talking over lunch, there is no service in customer service anymore. Especially when a customer has been told something from an employee and people make special arrangements to pick something up, the customer should be right. But in this case, not even close to being empathetic about the problem and this is how it is.

Now they have lost a sale, lost any possibility of future sales and have wasted my time and my sister-in-laws, just to try to save a few bucks on an accessory for our trailer.

After this situation, I will have to start looking closer to home at our mom and pop stores and trailer dealers, then anymore at the sales or on-line for camping world. The frustration and aggravation is not worth any possible savings I could gain.

Thank you for your time and attention to my note.

Yours truly,

Jay jorgensen

Boise/meridian Idaho. Horrible customer service. I will not be bringing my business back to Camping world. For several days I attempted to get a part number from my RV to order. I spoke with both the parts and service department who bounced me back and forth and neither wanted to help. Both said it's the other departments job. I asked to speak with a manager at 3pm and was told he is at lunch. I asked to speak with the team lead who I could hear in the background on the phone. They sent me to his message system instead of speaking with me. Camping world claims to want to put customers first but actions speak louder than words. I urge anyone wanting to use there service depart to look elsewhere.

I placed an online order on May 19th. I called to follow up on May 24th (6 days later) and was told that my order was never processed. Really? i placed the order so that when we left on June 1st we would have what we needed...Well that's not going to happen. Do you think any of the 3 employees i talked to apologized or offered me anything at all for being completely incompetent? no nothing! i will never purchase anything from this company and i will be sure that all of camping friends are aware.

My Name is Raymond Larsen
In November of 2016 I purchased a Palomino Columbus from the Kingston NY facility. All the sales personnel were fantastic. On April 24th I ordered a backup camera system which included installation. I was told it would take 1 week for delivery and the another week to install. I decided to pick up the unit on May 23rd and was told at camping world the system was not installed and no one in the service department had any idea as to what was to be done. they had the camera and the paper work for installation. The sales person that sold me the unit was very mad along with the person who purchased and set up the work order. I spoke with the service manager Aaron who was very arrogant and want to know what he should do. Camping world was holding the unit for me for pick up in the spring. All the service department had to do was call and ask when should they install the system. It seams like the 3 department at this facility work as different companies. the general manager was not there at the time so I was stuck with Aaron. I am old school were the customer is right. but in the service department the manager and the people who schedule work have a completely different idea of things. the mechanics there are some of the best their bosses are something to be desired. when you walk in there is a sign 100% satisfaction I don't think so.

We bought our thor ace 29.4 from the woodstock ga dealer in february. Noticed, & had noted at that time, numerous little things that needed to be addressed. We were "over the curb", but not ready to pick up at that time. They did let us leave the rv parked while we looked for a place to land it. We thought this was a win-win as they would have plenty of time to address the issues that were previously noted. Did I mention that the rv was still winterized? Which was ok with us, as we were not ready to take it anywhere. We were promised, promised, that all the issues would be addressed & taken care of. Move forward a month. We finally find some place to land the rv, as we will be living in it full time. We call to give camping world of woodstock ga a heads up that we were ready to pick up & drive away in about a week. We were promised, promised, that the rv would be ready to roll when we got there.
The wife decides to call day before, just to check on status, & is informed our rv hasn't been touched... For anything. No warranty work, no de-winterizing, nothing. She drives up there to crawl up their #. Has to stay up their # to get anything done just so we can drive away. Get to where were going, hook up everything, still got pink water.
And, no warranty work performed. And now they have closed the service ticket.
We are also notifying the better business bureau as well as the georgia attorney general, because this is fraud.
We will not buy there again, and their service & promises take sucking to a whole new level of bad. They actually need their own adjective for how badly they suck.

I am not satisfied with my purchase, in fact I'm furious. More problems than below. 1. My camper leaks because evidently it was not sealed during manufacturing. 2. My camper is overall a lemon. 3. My camper has been at your Biloxi, MS location going on 2 months with no repair because the manufacturer is not backing their product. My husband called twice last week and was told they'd return his call and never did. Finally spoke with Caitlyn who was more help than anyone but she told me of a few things the manufacturer refused to cover. I expect a call from someone higher up immediately or I will be contacting an attorney. this is honestly a joke and I can't believe they do business like this.

I purchased a brand new Mallard travel trailer from the tyler tx location 4 weeks ago. I then took it into the ft. Worth location and spent $3600 on accessories. We have about 200 on the trailer and am getting ready to go on our first trip.

The owners manaual says have tge brakes adjusted at 200 miles. I called the ft. Worth location about having that done and he said it would cost $250 . So they are trying to get me to pay for a service to adjust the brakes at 200 on a brand new vehicle.

Raul the manager could care less. How can this be? You have to pay to get something fixed after 200 miles?

Does the texas lemon law apply to travel trailers.

Bob Fussner
President
Flags For Fallen Vets

Last week I was at the parts counter on another issue and i ask if they had and Wingard Traveler Satellite dish for dish. The associate went to the computer and came back with yes we have 3. I had to make an install appointment over 3 weeks ago because they were so busy. I went in today May 7 2017 to pay for the dish and the lady went to the computer and came back with the same answer yes we have 3. The associate was gone for some time and returned saying Im sorry but we do not have any. Two of them have customers names on them and I can't find the other one. If 2 are spoken for and 1 is missing how can you 3 on hand? I have to cancel my appointment that took all most a mouth to get. I have been a member for many years I Good Sam Insurance through you I have road side assistance.

We arrived today as scheduled for our service appointment, and Mike said he would be "right out" to check us in. I waited one hour, and called to see why he wasn't there. Got Service Department voicemail and left a message asking if he had forgotten about us, and when he would be there. Waited one more hour and then drove to the service department, where Mike was behind his desk.

Even for good customer service, I would object to the outrageously high prices they charge, including the bogus 20% "service fee" they add on to their already higher-than-market labor rates. To be treated so shabbily for such a high price is doubly infuriating.

I worked at this store for three and a half years. We get a new general manager who was before a sales manager. What a joke he is. No leadership training whatsoever . He rubbed shoulders with upper management to get the job. I had asked to apply for the job and nothing. I then asked for the open sales management position and was told I didn't hear good enough for that and they knew I had a hearing problem which I was getting corrected. So I walked in on a Saturday morning the middle of april only to be fired by there punk GM (who is now a regional manager) and asked him why. Only to be told an accumulation of things. I worked hard and above what I was suppose to do and made Mr. Lamonis ALOT of money. I was not the only one fired that morning which was another sales person who had started with me. Since then I had applied at different RV business only to be blacklisted and I have proof. Now he has hired his crook friends to work there. Just wish I had finished up my case with the EEOC. But you can say all you want, they don't care and neither does the owner.

I bought a brand new Wildwood x-lite about a year and a half ago. The camper was in the service department the first 8 months more than it was in my possession. To this day, the camper is still not grounded and will shock you if you touch the metal door depending on if you are standing on the ground or not. The plumbing leaked in the bath sink on our first trip the day we picked it up. Electrical components not working, etc. We took it in to have all things repaired and when they called weeks later to say that it had been fixed, none of it had. We had to return it again. Then we picked it up to go on a longer trip and the plumbing was still leaking and all the original items had still not been addressed after they called and said it was ready while they had it for at least a month. I called to let them know and they said they had mixed it up with another camper and No one had touched mine and to bring it back when we returned the following week. One jack would fail, then the other. Take it in the fix that jack, then the other would fail. Electrical problem here, electrical problem there... Then they lost our keys and had to change the hardware on the doors to the cheapest plastic crap they could find. The biggest issue is that the slide leaked. Now we have had water damage multiple times from two different problems. Brought it to them. Weeks or months later..."your camper is ready..." and the slide still leaks when we pick it up. Then they informed us that we are not the only ones. Wildwood (Forest River) used some defective parts on the slide that came off a particular production line. These are Camping World's words. Still being under warranty, I had had enough and demanded that this unit was a lemon and to get Forest River involved if need be. They needed to get me a camper that did not have water damage and defective parts. They refused and offered to give me a very small amount of money for me to pay the loan on the camper for the time it had been in the shop with them. They never repaired the water damage. They claimed they repaired the slide but just a few months in storage and the camper is now destroyed! It is useless! Totaled! I had several questions about why the seal did not look right at the bottom when I picked it up and the service tech claimed that they had to work on the seal a lot to get it to close properly after the repair and assured me that it did not leak and that was the goal. Looking back, I was very foolish to believe anything they said but these guys work on these every day and this is the first one I have ever bought and know nothing about them. Now, they are claiming that it is out of warranty and they will not do anything. One of the employees suggested that I committ insurance fraud to make a false claim and they would come as close to that figure from the insurance company as possible. My wife specifically asked if we needed a slide cover after the repair and they said no, that it had been fixed. They only said no because they knew I would ask for them to supply it due to the history of the bad camper and bad service. Now, the tech is saying that if we had a slide cover, it would have prevented this. I am just heart broken that my 20k+ investment is ruined and I still owe thousands more than I could get if it wasn't. Should I continue to pay monthly for something that Camping World ruined for the next every month for 4 more years? This is not right at all.

I had the skylight on my travel trailer replaced at the end of Sept 2016, just before the camper went into storage for the winter. When I took it out to get it ready for the camping in April 2017, I saw the skylight was leaking when I was washing the roof. I tried calling their service dept. on Friday, 4/28/17. The first 2 calls were not answered by service and eventually transferred to a main office somewhere. Both times the person answering took my info and sent it to the service dept. Later Friday I called again and could tell it was being transferred again, so knowing the outcome I didn't bother to stay on the line. Even tried the parts dept. but know answer there either. Tried again around 4:30 and finally got someone in service, but since he didn't write the service order, he couldn't help me and would have the person who wrote contact (who was there at the time) contact me. Saturday came and went and now it is Monday morning and no returned calls. Tried service again and low and behold, no one answered and I was again transferred to some main office who took my info again. This is probably the worst customer service I have ever had with any company. They don't care enough to answer phone or return calls.

re Direct Tv at Camping World, the Direct tv receiver that I [protected]@yahoo.com purchased /leased, would not work with my system, Camping World at Cocoa Beach Florida, would not refund my funds, Larry Schmitt service manager, and Joe ? store manager, referred me back to Direct Tv, then Direct Tv, wanted their receiver sent back to Direct..which I did, so the Issue is Direct tv would not refund $139.99 plus tax. they said I would hve to seek my refund from Camping World of Cocoa Beach Florida #0255, again Camping World said no, this is very bad policy, now I'm out $139.99 plus tax, Im a life time member at Camping World, which means nothing as far as customer service, So beware of Cocoa Beach CW, they are not to be Trusted, my refund should come from CW of Cocoa Beach Fl. sad very sad. Work Order #4220318.

Ran our credit without permission at a local RV show. We were told 5 times they would not run our credit and they ran it anyways knowing we already had our own financing. There was no discussion about us shopping for a better interest rate with their lenders. We made it clear we did not want to shop around for lenders we just wanted to know the best price for the RV. The salesmen are inappropriate with females and stared even with my spouse present. They are pushy and they lie to you.

We purchased a 2017 Keystone on February 17, 2017. We traded in a Harley. I've had to contact Patrick several times regarding us not receiving a tag for the camper. Today I got notified from our lender they haven't received title information. I contacted Patrick again. He told me he would get with Angela again and would call me back this afternoon. I sent him a text about 4:30 telling him I'd be contacting you if I didn't hear from him. So, it's obvious I haven't heard a word. The temp tag expired 4/1/17. March 28th they gave us another temp tag expiring 4/30/17 because of Angela not doing her job. I've had enough of the run around and need answers and a tag for our camper. Next step is contacting my attorney. You can contact me at8434525168 or my husband [protected].

Hello again I am writing about my Avalanche 5th wheel again I submitted a complaint about the length of time they had my camper and the next day they called and said it was ready well, the sliding door between the bathroom and bedroom does not slide, the recliners that were replaced won't open on their own you have to pull the bottom out by hand and slam them down and one was some torn spots on it the kitchen drawers that won't stay closed still opens as we go down the road and now my ceiling fan will not work I have not even had my camper a year yet and I am getting very aggravated with the service dept at the camping world in Bossier City . Now either I can get all of my things fixed on this RV or do I have to go to a higher authority. For some reason this RV is one they don't want to bother with and I just can't figure out why also when we picked it up our battery's were so dead they had to boost them off . So can someone please help me.

We purchased a 2016 Avalanche 5th wheel in July of 2016 from Camping a world in Bossier City Louisiana we have had a few problems but we took a trip to South Lake and had some big issues come up. Called the service dept took camper in first part of March this year I called last Friday and they said they were waiting on the recliner to come in, so I called today 1 week later and was told that some had come in but that they were not checked in I said great can we come and pick up camper tomorrow we are going camping next weekend Easter which I told them when we dropped it off then I was told that yes I could pick it up but bring it back to do all of the warranty work I about cropped my pants why has my camper sat for a month with nothing done to it he said we wait till all parts come in chairs have nothing to do with fixing electrical items thermostats and doors that broke in transit I came undone. I have tried to email the corporate office but I keep getting page not found. My question is why wait to start working on things that can be fixed while parts are coming in . We payed over 50, 000.00 for this camper and I believe the company should have a better way of servicing these Campers all I have to say is they better not say I owe any kind of money everything has been approved for warranty work and I will make a phone call if I recieve a bill for any work that is done

Vickie Martin
[protected]
Princeton, Louisiana

I purchased a camper from camping world in September of 2016. In the sales contract there were multiple we owe issues that were to be fixed. After 6 months and many unreturned calls these parts are still not being fixed. I have brought in the camper for multiple warranty related issues and have consistently been disappointed by the the service departments attempts to remedy the issues. As they have not fixed the problems, these problems include screwing shut a drawer that didn't open properly so that it was inaccessible and accidentally tearing a valence out of the wall when attempting to fix a shade. Meanwhile despite the camper is my full time home and costs me hotel expenses when the camper is out of service and the service department has repeatedly bungled the remedy attempts all of my requests for remediation and fiscal remuneration have been ignored. Horrible business and when I reach out to corporate an email is sent to the same guy I am complaining about and nothing further than that is done.

I went to Camping World to purchase some items at the camping World located in Midway Florida right outside of Tallahassee Florida. W hen I went to check out the guy at the counter ask me if I wanted to save 10.00 on purchase? He stated that it was free and they were running this promotion for a limited time. I needed to sign up at for Good Sam's. He stated why not it's free! He never mentioned it was a credit card NEVER! I didn't find out until I was handed a envelope and he said don't lose this cause it has your account number on it. I then ask if it was credit card and he stated that it was. I told him he never mentioned a credit card, he said Oh I'm sorry . Too late I reporting them to the BBB